Beertown Public House - Waterloo
When I did the booking over the phone the lady seemed to be super busy and not super nice, but inside the restaurant the waitress was very nice and overall very good experience.
Considering the restrictions on capacity, service and food was awesome.
Prompt service, unfortunately due to COVID-19 atmosphere was subdued. Food was as expected and very enjoyable. Also was able to get gluten free beer.
Excellent service and great selection of food and beverages. Definite favourite eating spot.
Great service, food, atmosphere, professionalism.
Would be lovely some organic options
and less tv's so sporty like..
Our server was awsome
can't wait till the capacity is over hopefully to enjoy more people together again.
My wife and I had a great meal, especially during Covid times and only a maximum of 10 people allowed in the restaurant. This 'red zone' crap is ridiculous for the restaurants, one of this size should definitely be allowed to host more than 10 people. It should be at least 25% capacity IMO. I though this was learned after the early lockdown that restaurants, with proper procedures were not the cause of the mass outbreaks. Anyway, great job by our server, manager and cooks to keep the boat afloat!
Cheers Beertown staff, great job, especially under these terrible circumstances!
Amazing food choices for meat eaters as well as vegans and out of the way customer service 🤩🤩 definitely will come back 🥰
Overall experience was good,however,when I booked online it said we had a two-hour time slot so 11:30-1:30 and about quarter to 1 our waitress came by with the bill and we mentioned we wanted to get some coffee and she said well you only have about 15 minutes left because this table is reserved at 1: 00pm. I told her the online reservation for 2 hours and showed her and she completely ignored what we said and spoke to her manager about something and that was basically it and then came back to us and rudely said well we can't kick you out but there are other reservations. The customer service experience as well from the beginning to the end wasn't the greatest. The waitress didn't seem like a people person at all she actually looked like she was annoyed basically the whole time.
Always love beer town! I am never disappointed by the service or the food.
Tasty food and good service also a very nice area to sit down and eat
Upon arrival we were informed that we needed to use our phones to do Covid waivers. No problem! I scanned the qr code while my husband and 2 children waited. The hostess declared that they also needed to do the waiver,I understood this from the first time but my kids don't have data and my husbands qr reader never works. We understood that meant I needed to do 4 separate ones. The hostess told me 3 times before I had the 2nd waiver done that they needed to it too. Last time I checked, I am able to fill out forms for my minor children..They are 12 and 13. All while I was being told over and over about the waiver an other family arrived with 2 elderly parents/grandparents. The 2nd hostess told them about the waiver then said let's just take your name + phone number. I was fine with the digital one but if my hostess felt I was too slow she had options.
Once seated our server was fantastic, making quick work of getting us fed + out the door
. Pre- Covid I would have felt rushed but not right now, lam happy to get in, eat, and get out so they can tum the table over and serve more people since they can't fill the seats. Our server made sure we had refills as me took our last sips and checked on us regularly. The food was delicious as usual and our daughter enjoyed her birthday dinner.
Moving into red today we know we won't be eating out anytime soon so this was a great night out before we tighten up our restrictions again for a while '
server was very pleasant and helpful
the food is consistently good
the host could have been more personable
Great service delicious food, Small portions for the price. Management should install something to silence the patio gate from the terrible slamming.
Great service during a very busy lunch! Food and atmosphere is always great at the Charcoal Group!
We always have a great time at Beertown. Service is always excellent and the food is usually pretty quick. Also has plenty of great vegan options!
Great atmosphere, amazing food and wonderful service. The best socially distant seating I've seen so far.
Awesome truly will definitely go again
This location always has excellent service and food!
Food was good and plentiful with lots of choices. Jen was a great waitress.
Main courses great, sides were only average. Good menu and drink options.
Fantastic service - our server was attentive enough to meet our needs, without annoying us with constant interruptions. Fish and chips were incredible - super moist on the inside and nice and flaky on the outside. Tartar sauce made in-house was also delicious. Coleslaw was okay, a bit dry, but I was satisfied with everything else. My friend enjoyed her plant-based fried chicken sandwich (which apparently tasted like chicken) and the kale & blue salad is always a hit.
Tasty margaritas went down easily. Would highly recommend and would definitely go back!
Great as always! One of our favorite restaurants!
Great service and great food.
The beer selection was good but it took an hour and a half to get a couple beers and an app we ended up leaving because it was taking to long. We also made a reservation for outside on the patio and were seated insideand when we asked the host if we couold sit outside as there were still many open tables she told us that this is where we’re sitting.
High quality food, very nice patio set up. Overall ambience is great. I found salad had too much dressing the first time, so I recommend asking for dressing on the side.
the tuna bowl was incredible! had a great time and great food. However, server was not very helpful, we had to ask to order (for apps drinks and meals), and needed to talk very quickly to make sure she did not just run away from our table. Over all great dining experience!
Great food and service, the pretzel and dip is amazing!
One of my favourite restaurants! I love the vegan options, the vibe, decor, servers being friendly and attentive! Even if you don’t know what you want to drink or eat, the servers will suggest items based on your taste (they’ve most likely have had everything on the menu). Would highly recommend. Great food. Good prices. Sometimes beer is a bit pricey.
We had a great dinner and was clean a d safe distancing with the current situation going on with covid.
Our server was very nice and attentive.
Good overall time and good food.
We asked a question about the foods that were in Pad Thai. A lady came over to tell us and she was less than 2' apart from us. It made us feel uncomfortable!
Our server was fantastic. Never waiting, she was always there.
The hostesses need an attitude check. Not a friendly welcome at all. Had a great waitress though, and we enjoyed that some of the ingredients are locally sourced.
An excellent experience as always! Helpful staff, great environment and awesome beer selection.
Server was excellent! Very attentive. Food was amazing as usual
This is absolutely our favourite place to go for a beer. The beer selection is always amazing and the staff knows what to suggest based on your likes and dislikes. Staff is always amazing and the place is always clean (which is SO important to me - especially now).
It was great to have the option to sit outside as the weather is cooling off (with heaters available). The food tasted great although our server forgot to input our last order of 2 additional items so we ended up cancelling them once we asked on their status.
One of my favourite restaurants!! Highly recommend!! Love everything about it :)
Normally, we love Beertown. However, after asking our server if we could move to a table nearer the heat lamps, and moving to that table, we were spoken to incredibly rudely by an employee suggesting that we had moved without asking. That employee did not introduce themselves, nor did they have a mask on when they first spoke to us. We won’t be back to the Waterloo location.
Been to several beer towns and loved them all. The Waterloo location was gorgeous, food was great, but the service could’ve been better. Our server wasn’t really knowledgable on alcohol offered nor food on the menu. It also took about 20 minutes to be even greeted by our server.
Other than that no complaints!
OpenTable ダイナー519名によるBeertown Public House - Waterlooの評価は4.6☆です。