Beertown Public House - Waterloo
Normally, we love Beertown. However, after asking our server if we could move to a table nearer the heat lamps, and moving to that table, we were spoken to incredibly rudely by an employee suggesting that we had moved without asking. That employee did not introduce themselves, nor did they have a mask on when they first spoke to us. We won’t be back to the Waterloo location.
Been to several beer towns and loved them all. The Waterloo location was gorgeous, food was great, but the service could’ve been better. Our server wasn’t really knowledgable on alcohol offered nor food on the menu. It also took about 20 minutes to be even greeted by our server.
Other than that no complaints!
I love the food & variety of beers. I find the seating by the washrooms to be extremely loud due to all the hard surfaces along the wall with white tiles. Difficult to carry a conversation with friends.
Both, service and food were great as usual.
Beertown is one of our favourite restaurants
Fantastic experience all around. Great service. Amazing food and beer selection.
Great service and great food. Was here on a small business dinner get together for a goodbye party. Our server was very attentive and food arrived in a timely manner.
Great visit, great experience and great server. The only thing that bothered us was we forgot to grab our two take-out boxes which was food we paid for and were eager to enjoy the next day. We had left the restaurant for no more than 1-2 minutes (we didn't even make it to our car) and when I went back to the hostess stand they immediately said it got thrown out. I asked for them to check with the server who also reported to the hostess it was thrown away. In my mind that was too soon to assume we didn't just forget it. So disappointing!
Food and drinks were good, service was excellent, however needing to sit outside was a little on the cold side. But what are you going to do under the circumstances.
Great service & atmosphere.
Everything was great!
I felt safe and had no issues.
Haven’t been out a lot since Covid started but would recommend Beertown to friends.
Great food, amazing staff! The plant based menu is fantastic!
Had a great night in the beer garden...could have been a little warmer so we did t have to eat with coats on but it really wasn’t too bad!
The whole experience was great. Our server, Matt, was friendly, efficient and knowledgeable.
The food was excellent as was the beer.
We will definitely be going back.
Busy and found the restaurant very loud.
Birthday dinner. 6 guests
We enjoyed our dinning experience on the patio. Great service; two of the three of us loved our meals!
Amazing food. Server was awesome and knowledgeable with beer choices. One of my favorite places ever to eat
My Carolina chicken burger was less chicken and more breading maybe the chicken fell out in the fryer. We were given apps without plates forks etc and had to wait awhile for anyone to come over. Otherwise everything was good.
The food is incredible and the staff was very friendly and helpful!
Our server was very kind. The food and drinks were delicious! I love all of the plant-based options Beertown has, will definitely be back soon.
Amazing food and great service
Great beer. Great food. Great staff. Great location. Great.
Our party of 4 was seated promptly and in a great booth with plenty of space. Unfortunately the service from that point on was lacking. Our server was not attentive, forgot many items and ignored us several times. The quality of the food was fantastic and we all enjoyed our meals. The only concern was the pretzel and dip appetizer that came with enough dip for 6-8 people but only 5 pretzels. When we requested additional pretzels we never received them. At the end when we asked for the bill and I requested a few additional pretzels to take home with the large amount of remaining dip..I was brought 4 little pretzels and charged an additional $3.95. I was shocked at this considering our server forgot 2 beverages and never brought side plates. We factually had to go seek her out behind the bar just to get service.
We will definitely return because the food is good, however the service and lack of service recovery or any manager check is something that should be addressed with the team.
I’ve been taking my family here quite a bit recently. It’s so friendly to everyone’s dietary restrictions so it’s an easy choice. And the food is such good quality and SO yummy!
Visted Beertown for lunch with a fellow songwriter. The food was terrific as was the service we got from Matthew. My friend really liked the beer our server recommended.
The decor and ambiance are first rate.
We'll be back for sure!
Lunch September 18
This restaurant had done a very good job of maintaining social distance due to Covid 19. We felt secure dining inside Beertown
Food was good. The host made me feel like they didn’t want me there. Felt very awkward after being sat down. Our server didn’t get us more drinks the whole time we were there. Left thirsty.
Entire experience was EXCELLENT! Have been a few times and will be going back many many more!!! Our server Dave, was amazing, fun and attentive! Everyone in our party of 4 loved their meal. Drinks were cold and delicious. ❤️❤️😁
Good service from our server, Ryan.
Food was good! Tuna nacho appetizer was delicious, good value!
COVID rules were observed throughout.
Would definitely return.
Everything was wonderful, service was great and very well timed
When booking a "patio" booking, we were placed in the covered patio which felt a lot more like indoors. Would have been nice to actually be on the patio.
Looking for a casual yet classy restaurant to drink local craft beer and eat top tier food with friends? Go to beer town Waterloo.
Favourite restaurant / bar in Kitchener/Waterloo.
Great service and super accommodating when I had to call and ask to add 2 people to our reservation. Thanks for a great night!
The food was great as was the service. Ambience is negligible because of COVID, but we were with family, so all good.
Great service. Waitress went out of her way to help my mom with painful authritis to find a wine glass that did not hurt her hands. Food was perfect.
Excellent food. Perfect patio. Felt safe. Thank you.
My only criticism would be that the main door into the mall was (apparently) mistakenly open. Thus, having entered via that door, and in the absence of any signage to the contrary, I stood around for several loooooong minutes before any staff noticed me and were inclined to ask if they could assist. Aside from that, the food and service were wonderful.
We reserved an indoor seat but were served in the covered patio which is fine just not as formal as I was expecting. The server was good and the food excellent. Brisket burger was SOO good!
The food was ok, a bit expensive for the amount and quality. I remember this place being better in the past. Maybe just an off day!
OpenTable ダイナー481名によるBeertown Public House - Waterlooの評価は4.6☆です。