Benihana - Mall of America, MN
Service was horrible. We say it every time we go. If we could tip the chefs I would rather do that. Wasn’t given a dinner plate until I asked chef for one cuz mine had old food on plate. Waited for everything still tipped very well because I understand everyone is short staffed but you take reservations so you know how many people you can handle.
The food was amazing and the chef did a great job and I would definitely go back
It was my birthday and I had a great time. No birthday song but it was a slow day so I didn’t think many were at work.
My combination scallops and shrimp dish was prepared meticulousl, deliciously appetizing and my companions orders were as presentable and delicious as well. The chicken fried rice is always a hit. I definitely will recommend Benihana to my family, friends and acquaintances. It is always an experience no matter how many times you come back. Benihana has perfected their business model. Bravo!
Was great food as usual. Less tricks with the cook and the waitress was new. She didn’t know much and was forgetting our orders. Someone else got the filet we ordered so we had to wait for a new one.
We come back here every year when we visit the mall. We love an entertaining dining experience!
My chicken was dry. Seafood was good though. We had to ask for our rice. Hibachi chef was pleasant.
Waiter was wonderful, chef was wonderful, overall a great time with lots of laughs
Chairs and table tops needed cleaned more throughly. Chef and sever were fantastic food was perfectly cooked
Great experience and even better food. Wonderful service to go along with the food.
While it was a good experience, we didn’t get much food and we had to wait 30 mins after our reservation for dinner to start. The price is is a little high, but if you’re looking for just the experience and a taste of their food, try it out.
Had to wait a long time to get order for drinks. Then when ready to start cooking, t he grill had not been on so had to wait for that. So it was a long night. Server was aplogetic and nice and chef did an ok job, although did not interact much with the table.
Prices went way up. Shrimp sauce was changed to yum yum sauce.
Birthday coupon was complicated. Server wasn’t very friendly or attentive. Manager was helpful. Wasn’t offered our ice cream that cane with our meal. I’m lates weren’t cleared and had to ask for a beverage refill. We hit slot and this was worst service we’d ever experienced. Chef and food was amazing. Super personality and awesome utensil skills. Best food I’ve had there!
The server James was super nasty to our table because, he was assigned to take a table that wasn’t his which was our table. Upon approaching our table James made sure to let us know that this wasn’t his table and he really didn’t want to take our order but he guess he will. From that point he set the tone in a very negative way. The entire experience was horrible, he had attitude and slammed our cups or bowls down hard. The sad part is that the family next to us were visiting from out of town and this was their first time ever at Beniihanas. What a way to welcome someone to your establishment. I’m a very good tipper and James was crappy so I gave the entire tip to the cook, whom deserved every single penny. Thank you so much to the cook Jose who made up for James crappy service. Also thank you to the manager for taking over our table and completing the rest of our service properly. Thank you!
My birthday was great. Eric thanks for a great experience!
We were really not impressed by the way we were treated. We arrive about 10 minutes early for our reservation (for my birthday) and had to wait about 10 minutes past the reservation time. We had asked for a table for just us or a table on the patio area. They tried to seat us with another party. We asked again for a table for the two of us and were told it would be another 5-10 minutes, we said we would wait. After waiting for quite a while I pointed at the patio tables that were empty and asked if it was possible for us to sit at one of them and they said that’s bar seating and they don’t take reservations “just go sit at the bar”. We went to fend for ourselves, the poor bar tender was so overworked she could hardly keep up. She said we needed a reservation to sit on the patio...which we were told we couldn’t make according to the host. She was very apologetic and personally cleared a table for us and served us herself while also taking care of the bar. Honestly that woman deserves a huge raise. All in all, it took over an hour to be seated and even get a drink, AFTER our reserved time. Definitely wasn’t the birthday experience I was hoping for (it was also our first time eating in a restaurant since the pandemic started). I do not plan on returning or recommending this location to anyone.
I can completely understand being short staffed or needing to wait a little bit, I understand how restaurants operate, but the attitude when we were trying to be so understanding and just excited to return to normal dining was really upsetting. Definitely not how I handle my business at all. (Although I would hire their bartender in a heartbeat, she really saved the day and our moods, stellar work ethic and attitude, went above and beyond.)
Benihana is my wife's favorite place to eat. Our latest experience there reminded me of why. Great food, service, and atmosphere.
It was my first time there and the food was fantastic would definitely recommend !!
the waitress was good but the guy cooking the food did not put on much of a show. as much money as i spent i would have liked a little more of a show. the food was fine but cold by the time he finished his so called show
The chef was AMAZING & the food was delicious
My daughter graduated from college and we have heard about Benihana's and though we'd give it a try. I'm so glad we did! The food was fantastic and our table chef was amazing! He kept us very entertained. Sammy was a hit with the whole family! We will definitely go back again!
Birthday celebration! Sammy is the best cook. We have had him several times! We will certainly go back!
I had a great time dining with a friend. I ordered my usual Benihana Trio as it is my favorite meal. The food was very good, well cooked and the chef was entertaining. He did a great job! I think for service, they are short staffed, as our wait person seemed rushed. They didn't appear to be really busy. And, I don't know what happened to having the last course of green tea or ice cream/sherbert. Was never asked. At Maple Grove in April this was still an option with the courses you receive with the Benihana Trio entree. So not sure what happened there. Overall, I would come back to the MOA location. I'll just remember to ask about the last item of the course.
No social distance and we stood there for 30 mins while people with no reservation got seated. Awful wouldn’t go again
Server was not helpful and didn’t offer the desserts we paid for with the meal. No explanation of menus (scan a napkin). Acted as though we were inconveniencing them by being there.
Thank you Eric for a great service and for making it a memorable experience! You have a great attitude and Thank you for the laughs! the food was great, but the experience was better. Hope to have you again next time!
Mauricio was our chef and he was amazing he made the children laugh and he was the best part. Our server seemed like we were intruding. Waited for quite awhile before we got water even. Then finally took our order. He just seemed annoyed with us. We ordered appetizer didn’t get that until we were already eating our main course when he brought out soup and salad didn’t explain any of it to us. My daughter ordered sushi for dinner we all had ours from the chef and were waiting to eat with her and he walked by and I heard him mumble oops then be like oh your appetizer will be out soon. Then when he brought that and our dinner was getting cold he noticed my daughter didn’t have her sushi and again omg I will be right back. So not what we were hoping for for a birthday celebration. I spent 163.00 and I am really frustrated at that. I should have been comped some of that since we had to eat cold.
It was our son’s birthday weekend. We have been here before COVID and it was much better then. It was not great service and the price was not worth the food.
Sat at the table for 25 minutes before getting served and there was no warm Sake but there was chilled Sake. The shrimp main course was undercooked but the rest of the dinner was on point.
Service was ok, waiter was not attentive. Chef was not energetic
Arrived 10 minutes early for our reservation. Wasn't seated until 10 minutes after our scheduled reservation (I'm assuming due to the fact the other party wasn't there yet). Sat at the table for 30 minutes before we even saw our server who took our drink & food order at the same time but didn't even talk to us to get our order. He just stood there with his paper looking at us until we told him what we wanted. He did bring us one refill on our drinks but again didn't say anything to us. The other party at our table never showed so our chef didn't show up at the table until an hour after the reservation time which meant our food was quickly prepared with a minimal show. It was about half of the amount of time as a regular experience. Overall, not worth the money we spent.
Great service! Fransisco the Chef was amazing! His energy was great!
Our chef was amazing and entertaining! Service was great!
The service was impeccable, making fathers reservation already.
Experience was good. Food wasn't as flavorful as other time I have been here. That may be seasonal. I enjoyed the cook he was great. Beverages and just getting started took a while. Reservation 1:15, beverage 1:30 is semi frustrating. Luckily, they sat us all because I counted one too short.
The food was great. Our waiter was kind and friendly. The hibachi chef was entertaining. Everything went down hill for me once the Chef finished preparing the food. We weren’t even finished with our meal before we were served our Bill. The server was disinterested in discussing dessert service with us and we had to remind her about the ice cream that came with our order, we wanted to order additional dessert options for mother days. To make all of this worse, they began to clean our table while we were still eating! And when I say clean, I mean they were spraying chemicals all of the table and trying to do it without hitting our food plates. Such a turn off and a very poor ending to a decent dining experience. They still had 5 hours left before closing, so I have no idea what the rush was.
Our chef was very fun and entertaining. Great first experience for my mom. Thank you.
I have been to Benihana many times with no complaints but I went to the Mall of America location for the first time for my birthday and it wasn't that great of an experience due to our server. The place was not that busy and yet we waited for over 20 minutes just to get our drinks. The server messed up one of my friend's entire order. She asked to have the salad with no dressing and it comes with it. She wanted white rice and never got it. To top it off, the waitress put the wrong entree in for my friend and then tried to argue with my friend about it. We also never got our salads until I asked for them. I felt this waitress was either too new to be on her own or was having a very off day. I like Benihana itself but I do expect a little bit better of service when I'm paying a decent amount for my meal.
Benihana - Mall of America, MNでは直接デリバリーを行っています。店舗のデリバリーを注文される場合は、【オンラインで注文する】ボタンをご利用ください。Benihana - Mall of America, MNは Postmates とも提携してデリバリーを行っています。Benihana - Mall of America, MNはテイクアウトにも対応しています。テイクアウトはお電話（(952) 594-6205）でご注文ください。
OpenTable ダイナー2299名によるBenihana - Mall of America, MNの評価は4.2☆です。