Big Easy - Kings Road
The Pounder served with Fries & a Free Slushie Cocktail or Glass of Prosecco; Your choice of: Garlic Butter | Drawn Butter | Hollandaise
Bite Size Southern Favourite, Deep Fried. Tartar Sauce
Mac 'n' Cheese
Firstly as this was the last night before lockdown I can understand that you would be very busy but last night ruined our date night.
We came all the way from north London to this restaurant and we was not told prior that you would not have some things on your menu which was the reason we came. There was no lobster or crab but on your menus you state you always have fresh lobster 2x a week being delivered. We were seated and the server was lovely but clearly she was looking over lots of tables which made her forget some things. We got our starters which I had to send back the calamari as it was so over cooked. We then ordered some more drinks and they didn’t come so I asked again the table next to us received some drinks and we still didn’t so I asked again and they gave our drinks to another table, our mains came and I eat my steak rare which should be very juicy but it was very dry like it had just came out the fridge cold and dry. I asked for some sauces but didn’t receive them at this point I had given up, we didn’t bother with dessert as I didn’t want to be more disappointed.
Last night before lockdown, well handled with SD and amazing food as ever.
Unfortunately we were bought the wrong order and then once delivered was plated in a rush and the same sauce had been put on all the meat detracting from it's individuality. Service was being smashed and they just seemed understaffed.
Also booked this for the first day of my honeymoon and marked that in the notes and didn't have any recognition of this from the front of house
The staff were all very nice and did the best that they could but there were far too few of them meaning long waiting times for food and drink which was frustrating considering there was a 10 pm curfew.
The food was very nice and the cocktails were excellent.
Very nice as usual, food is excellent!
Service was a little rushed but the overall is fantastic! One of my favourite restaurants in London!
Really enjoyed our night here, staff where great, food was amazing as always and the live music was fantastic. Can’t wait for the 2nd lockdown to be over so we can go back!
was ok. Food tasted like it was chain restrurant food..not prepared on site, full of sugar and sale. Staff were amazing though
The food was great. We went on a Sunday after the brunch hours. Prices are based on quantity and quality which we appreciated.
We will be coming back.
Great food. Great atmosphere. A little slow on service and absolutely no social distancing whatsoever at the reception desk. We had to circumnavigate the whole restaurant to enable us to leave safely. The Greeter was in full gossip mode with a group of girls who were waiting to be seated
Poor, food came late. The mac n cheese came after I’d finished my lobster. My sons burger was burnt and he left it (never happens). It just wasn’t worth it, we went back to our hotel and ordered room service.
Great food and friendly staff!
Really great food and great staff. Although pricey, the deals really make it worth while!
Service wasn't great, order not taken correctly so some food had to be replaced, maybe a blip on the day.
Manager apologised and offered a discount which was good.
Our experience was terrible. The place was very over booked and we had to wait 35 mins for our table. Then had to wait an extra 40 mins for them to come and take our order. We usually go to Covent Garden but thought we would try kings road. Our waitress was rude as well. No customer service and very un organised. I was so unhappy and was so hungry that we almost walked out.
Great food, and the staff were friendly and efficient even though the restaurant was full (Re COVID 19, tables were spaced out)
Really gone down hill, food quality was poor and small portions. Hygiene poor and chefs in and out of restaurant
looked shabby and not very clean.Will not be visiting anytime soon. Its ashame, was once one of my favourite restaurants.
Great food & atmosphere despite starting off having 1 of the drinks ordered, breaking before we ate, staff were accommodating & helpful.
Had a fab experience. Our waiter was very helpful showing us how to eat lobster as it was our first time.
Hello LorraineR, Thank you for your kind review. We are delighted to hear you've had an enjoyable experience, and all the more glad you now know how to eat lobster! We hope to welcome you again for more delicious lobster and food. All the best, The Big Easy Team.
Staff was very friendly, health and safety was in place with the covid 19 rules. Food was amazing
Hello JillE, We are delighted to hear that you are pleased with our services. We hope to have you again and continue to provide you with our best. All the best, The Big Easy Team.
Very very dirty toilets!
Milkshake was huge and couldn’t finish no option to take away so ended up wasting our money.
Daughter hated the ribs but are what she could as hungry and £25 +chips (chips are good!)
Steak was lovely as was the lobster
Kind prawns had too much batter - they were alright nothing special.
Polite waiter however on arrival reception was cold and then a joke that one of the staff made while taking our temperature ended up being very offensive to us - we didn’t find funny. Let’s just say we don’t think they are aware of what’s happening around the world in the BAME community - No apology offered either. Probably won’t return.
Very good service!
Great service. Very polite and friendly guys. Very satisfied in general. The tap beer was a bit warm but this was due to high demand due to buzzy branch.
Good food and staff were really friendly as well as good service, which can be rare at a bottomless brunch.
It was my first time at Big Easy Chelsea and I'm definitely not impressed. The food came out warm, not hot, it was not bad but I'd expect more for the price. The thing that I really did not like is that we were sitting close to the kitchen, the chef's don't wear any mask or gloves, and while the food trays are put out for the waiters to take, the chef's stand there and chat to the waiters, they literally talk on top of the food. That made me incredibly uncomfortable I don't think it's right, it ruined the whole experience
We arrived on time for our booking at 8pm we was not seated until after 8.30 our food then did not come until 9.20 and at 9:45 we were rushed to pay our bill and to finish off food I was not impressed and I will not be returning to this restaurant. They need to be more organised. Other than that the food was great.
Food disgusting. Lobster very small and tasted water soaked, no flavour. Not the usual. Very disappointed
I came with my boyfriend, we ordered drinks and the glasses came but they weren’t clean. I also think the knives shouldn’t be on the table unless the person orders a steak because it’s a bit dangerous, also at the end of our meal we were told we can’t pay by card, this should of been told before we sat down and ordered.
Great food and atmosphere (although quite noisy and packed). They had live music too.
A wonderful experience would recommend to family and friends
Wonderful service from our waiter. Service fast and effective. Food, as usual, was excellent. Atmosphere superb.
Excellent customer service! Food however was okay, some things better than others and a bit overpriced but large portions of the BBQ combos.
Always really enjoy the food
Staff lovely food amazing thanks you big easy
Service was very poor. I would expect much better food for that price
Perfect diner food. Great burgers and bbq chicken.
Fantastic soul food. Very reasonably priced.
An hour wait for food. Asked other diners who also had the same wait as I thought we had been forgotten! Guess we understand maybe staff issues.
Food as always never disappoints. Just delicious.
It was my daughters 15th birthday, and spite entering that when booking , none mentioned it , which was disappointing.
The starters took a good while to arrive( 30 mins or so ) but we waited over 1 1/2 hours for main corse and 2 of the orders were completely wrong , so we wait to wait again while they were done correctly.
Food very good but it was all very stressful, and hard to enjoy .
We got a free bottle of wine , but we all have preferred a smooth , professional meal , and enjoyed our daughters birthday meal .
Disappointing! Came here few years ago and remember it being a fantastic experience with great food, great service and a fantastic atmosphere. It seems to have lost its way.
To be fair the food we had very nice but the presentation was a little underwhelming. I remember big portions as you would expect from an American themed restaurant. This no longer seems to be the case.
Every item is an extra which I find unnecessary. If you are having a burger or steak it’s likely you will have fries, why not just include with the meal? Instead you have to pay £3 extra for a modest portion and also £2.50 for a sauce for your steak. I know this is a fairly expensive place on Kings Road but seems to have become a little stuck up and pretentious. If I wanted that I would have dined at the Blue Bird next door.
Unfortunately, the worst part was the service. I booked the table with 3-4 weeks notice but not given a choice of where to sit. Also mentioned it was my girlfriends birthday on the booking and this was not mentioned once.
The girl who took our order was nice enough but did not introduce herself or ask us anything about how we were or if we were there for any reason. Our starters were brought to us by a different member of staff and dumped onto the table in front of us. We were not asked if we needed anything else.
Our mains were brought over by the staff member who brought over the starters and again dropped these in front of us and before we could attempt to ask for another drink he had run away.
My lobster meal was missing the garlic butter along with the cracker and pick and I was not given a bib or hand wipe. We had to ask for new cutlery also.
We had to ask for a dessert menu and were never asked if we wanted another drink. Dessert menu was very disappointing with a poor selection, no brownie or cheese cake, really?
Came here for my girlfriends Birthday, and it was a disappointing end to the evening.
The restaurants food was very good and the quality was good for the price. The service was on point and the food came really quick.