Black Angus Steakhouse - El Cajon
One meal was cold. Horribly slow and inattentive service.
Even with reservations, we had a 15 minute wait. Not happy about that.
For 4 dollars, the special brussel sprouts were dry, tasteless and 5 half sprouts. Everything else was ok - Denny's quality. For the price, I could get a very good meal at Carvers, or for half the price I could get a similar meal at Denny's. The service was slow and inattentive. The green beans were good. Overall - Meh.
This was the first really bad experience at this location for us. Our waitress was terrible, didn’t bring bread, spilled salad dressing on the plate which got on my clothes, fake nice and straight lied about our cuts of meat. I don’t know who cuts their meat but neither me nor my husband got the filet we ordered. The cuts were not round, not prime, and just not filet mignon, no matter how many times she told us it was. I saw other tables complaining too. Appears it was a very off night
Our server Brian was absolutely amazing. Last 2 times we had been there the service and food was not up to par. However, our recent visit was phenomenal and we definitely have Brian to thank for that. Well the kitchen too because the food was outstanding and we can't ignore that fact, but seriously his service was top notch. I've been in the food service industry for a long time and am typically very critical when it comes to service and he definitely ranks in my top 5 of serving experiences.
Great service from a gentleman named colin outstanding made our experience alot better
I was with my family to celebrate my mother’s birthday. 4 of us out of 6 needed our meat redone. This is the second visit that this has happened.
Monique was our server...she was amazing!! She was responsive, kind, funny and professional. Thank you so much, Monique - you really made our night!
Service was a little slow/lacking, but we're used to that.
I recommend if they use a coupon. I treated my friend and her family, five including me, for a dinner using the coupon for the Trio: steak, lobster and shrimp plus 2 sides. Food was so-so. I ordered med rare for the steak but was still very difficult to cut. The lobster was OK and the shrimp delicious. I got a baked potatoe which was a standard fare and upgraded to grilled asparagas which was very woody, hard to cut and chew. Wish I ordered a salad instead. The waitress went above and beyond to meet our needs which helped make the meal a wonderful experience. With the coupon at $19.00 it was stil a very good deal.
We had to wait to be seated and service was EXTREMELY slow to get our food. Food was good, however.
The Black Angus lunch menu is quite a treat. The salmon was delicious and the sliced teriyaki steak was heavenly! Our waitress went the extra distance to make sure that we had a perfect experience.
We used an emailed coupon for our dinner. Otherwise it would have been more than we would have been willing to spend on dinner there
The food was good. I’ll never understand why they serve salad on a warm plate with a chilled fork.
We optimistically give this place a try every now and then hoping perhaps new management, or other factors might have positively impacted the restaurant. Unfortunately, our attempt at dinner last night was typical of the experiences we’ve had here during most of our previous visits. The service here is nothing short of abysmal.
Always enjoy this restaurant - the Sesame-Teriyaki steak was awesome - Kudos to Marley
Food lukewarm, some steaks not cooked to what was ordered. Waitress was outstanding. Would not recommend this angus to anyone.
Excellent steaks & service
Our waiter Molly was super awesome and friendly . She make sure we had a good time .
We went outside of normal dinner rush so it was quiet and we had great service! Food was good.
Awesome service celebrating my wife’s birthday!!! Too bad complaints mean they no longer sing to the birthday person.
I had the best time with my friends, dinner was amazing. Actually the whole evening was on spot. Thanks
Great service east to reserve on line for a table. Loved it
They forgot my side for a really long time, but were kind enough to comp my meal after mistakes were made. I really like eating here for lunch. When it’s done right, the salmon is delicious perfect lunch
Probably the most quiet place I’ve ever eaten at. No screaming kids or anything! The food was amazing like always especially the steak, my waiter was amazing as well had him 2 times already and both times gave us amazing recommendations his energy wasn’t any different made us laugh and was quick and always on point with service. This is our and our friends new date spot. Big dick energy for sure!
Always like this restaurant - celebrated our 49th wedding anniversary and everyone wished us a Happy Anniversary. Got an anniversary 'Cowboy Cookie, too! Kudos to our server Danielle
Reservation was at 730, had to wait 20 minutes to be seated. Waited over an hour for food to arrive after ordering. Food was not hot and quite bland. Not worth the money spent.
The prime rib was so fatty, hard to cut and chew.
Food taste great and even though it was a busy Friday night the waiter did a good job checking on us.
The steak and crab stuffed shrimp were delicious
Overall very good - about what we've come to expect at Black Angus. Bread, salads, appitizers (shrimp cocktail), excellent. Entres could have been a bit hotter
My Husband and friend had Birthdays . We had dinner together . My husband had signed up for meal free for your Birthday .Had a wonderful meal big discount and given free cookies . The waitress was wonderful and very helpful . I always enjoy our visit there .
Bring your coupons in, especially for the campfire feast. Best value and a great amount of food.
Food is always great and the service was excellent as usual. Server Monique is especially good. We've had her several times now. She is always so friendly and competent. The only negative i ever have is that the decor needs a refresh. It's now a bit dated. Don't get rid of those great booths though.
Very disappointed in quality of beef very tough,service was good food sucked
Here is the message i have sent to this restaurant : Hi, i went to your restaurant this evening. Most of the steakhouse are serving quality products nowadays. So the customer experience is a great deal. I have enjoyed my food but it was served with an outstanding service of Molly who was there to give advices and make me comfortable. Thumbs up for her.
Marking service down was not do to the Server, but rather the greeter at the front desk. She a little rude and I don't believe I should wait when I had a reservation. Their was plenty of available seating, and I understand they were short staffed..... short staffed at the cost of reasonable customer service.
The online reservation system was easy to use. My wife and I were promptly seated once checked in and had the pleasure of having Colin be our server. He was absolutely fantastic and a great employee! The overall atmosphere was pleasant as it appears other guests were enjoying their time at the restaurant as well.
Excellent service! We were a party of 5. One of us had a sub-par cut of meat, so it was replaced, but the 2nd one was also sub-par, so the manager brought out a third cut, cooked to perfection. By then the manager had comped that individual's meal and offered an additional free dessert.
Excellent service and meal timing!!
The food and service were excellent. My only comment would be to update your restrooms. Just old and dark.