Caffe Concerto Kensington

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1. NW

   NadyaW

   ヨークシャー

   評価・口コミ (1)

   1.0

   評価・口コミ (1)

   7日前にご来店

   overall1food5service1ambience3

   Sandaiches were withour top up. Disgusting. All afternoon teas we ever had elswehere wete amazing with top up sandwiches. Booked it for my feancee's birthday lunch. Were very disappointed

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2. JR

   JoanneR

   ロンドン

   評価・口コミ (3)

   1.0

   評価・口コミ (3)

   2022年12月16日にご来店

   overall1food1service1ambience1

   Absolutely dreadful, seating area freezing cold,very few tables in ( about 5) service dreadful waiter appeared like couldn't care if we were served or not. Table booked in October and really excited to go. Arrived on time , Greeted by staff who asked name , couldn't say it and had little confidence he'd noted we had arrived. Waiter very sloth like ,took about 20 mins for drinks to arrive , not a full measure of aperol in the aperol spritz. Food took over 1 hour to arrive, then friends dish had hallumi missing, we had to wave to get the waiters attention to ask for it. No one checked everything was OK with our meal , it wasn't, my risotto was watery . I complained on payment and to be honest I got no apology other than they were short staffed. I pointed out there was few customers and the waiter said the kitchen is short staffed . He really wasn't interested. I won't recommend this place and will be writing a review on trip advisor. We won't return. It was very expensive for poor quality food . Looks good on the outside ,very poor on the inside.

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3. KP

   KathyP

   ロンドン

   評価・口コミ (1)

   3.0

   評価・口コミ (1)

   2022年12月8日にご来店

   overall3food5service5ambience2

   Food and service was great, but the restaurant was freezing cold!

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4. OT

   OpenTable Diner

   ダブリン

   評価・口コミ (2)

   2.0

   評価・口コミ (2)

   2022年11月28日にご来店

   overall2food1service1ambience1

   They forgot to order my meal from the kitchen and I found out 50 minutes after sitting down for my booking. Their attitude towards the mistake was awful, and it was only when I was leaving the place (with an empty stomach) that they said we could have your meal ready in 3 minutes.

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5. OT

   OpenTable Diner

   ロンドン

   評価・口コミ (1)

   2.0

   評価・口コミ (1)

   2022年11月27日にご来店

   overall2food3service3ambience3

   The cleanliness off the toilet is very poor We ordered and paid for an extra cup of tea and no milk was given We ask to box up the cakes we didn’t eat and none were given to us

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6. AD

   AwaD

   評価・口コミ (1)

   4.0

   評価・口コミ (1)

   2022年11月5日にご来店

   overall4food4service4ambience4

   Good atmosphere. The lady who served me and my son was really friendly and resourceful. The strawberry cake was delicious. It has been a pleasure to come yet. I think that the company should try to lower the heating, it was boiling inside.

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7. f

   fionan

   ロンドン

   評価・口コミ (1)

   2.0

   評価・口コミ (1)

   2022年10月19日にご来店

   overall2food3service2ambience2

   Very disappointed, the least looking Italian restaurant I've ever been to! The food was ok, service was mediocre but the biggest problem was them trying to almost double our bill by adding someone else's table on it! Luckily we checked and they eventually sorted it.

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8. B

   Bill

   ロサンゼルス

   評価・口コミ (1)

   1.0

   評価・口コミ (1)

   2022年10月2日にご来店

   overall1food2service1ambience5

   The worst service. Had to ask for water several times from different people as my server never looked my direction. Did not feel welcomed. Disappointing afternoon tea service. Go somewhere else.

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9. D

   Disappointed

   評価・口コミ (1)

   1.0

   評価・口コミ (1)

   2022年9月30日にご来店

   overall1food2service1ambience1

   Diabolical visit!! Waited ages for service after arriving, it was not busy, asked for a bottle of rosé prosecco and one cocktail, 15 mins later the drinks came, poured the prosecco, they’d brought the wrong one so we had to send that back. It then took 10 more minutes to get another bottle sorted. Our food orders were taken, and the food took a very very long time to come out, we had to ask twice where it was any why it was taking so long as There was only a few occupied tables and from what we could see they were only having cake and drinks. Eventually the food came out however they’d forgotten on of our parties pizza so we had to wait another 20 mins for that!! I have eaten here many times and I’ve never been disappointed, that’s why I chose it again. It’s doubtful that I will come back due to the service. The food however was very nice as usual.

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10. TK

    TanyaK

    ノーフォーク、サフォーク

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    2022年7月27日にご来店

    overall3food3service3ambience4

    Very pretty cafe nice atmosphere. We went for a late breakfast having enjoyed a good walk from trafalger square down through the Parks and this place was conveniently located when we were ready for breakfast. The food was average nothing wow, husband had the full English which arrived without the toast and we then had a hard job catching anyones attention to request that it be brought, in the end I had to get up from the table and go and ask for it, even then it was another 10 minutes until it came and by that time my husband had eaten most of his breakfast so it was a bit pointless. Daughter and I had eggs Benedict, was a bit surprised to have the hollandaise served in a paper cup (the kind you get ketchup in at McDonalds) and it was very thin and runny not particularly good, I thought this was poor. I guess they do that so you can decide how much you want but at the least put it in a proper container the paper cup is so tacky and really not environmentally friendly. Overall we probably wouldn’t go back for breakfast again I’m sure there are places in the area serving better tasting and better value breakfast, but we would go there for a morning coffee and cake, those looked delicious!

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11. MH

    MHHHH

    バッキンガムシャー

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    2022年7月24日にご来店

    overall3food3service3ambience3

    POlite but not much care, waited ages before asked for a drink when we came in from the heat. Asked for further drinks, like 3 times. Food was not to my liking, I said pasta with less cream, then bought back out, it was mildly warm. No salad ever arriving. Just wanted to get out. This was a birthday treat but went wrong.

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12. S

    Sarah

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    2022年6月27日にご来店

    overall3food3service2ambience3

    Service was lacking. When our food was served it was not as described on the menu our pasta dish clearly stated it would be served with tomatoes which we had to ask for, our desert was served without the ice cream we had ordered and I never received one of my beverages. I don’t like to complain in the restaurant but I was not happy as was reflected when we declined to pay the full service charge which was added to the bill without our permission. The toilet facilities were filthy which added to out overall disappointment on our visit.

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13. AA

    AnneA

    ロンドン

    評価・口コミ (2)

    4.0

    評価・口コミ (2)

    2022年6月24日にご来店

    overall4food5service5ambience5

    The restaurant was quiet and the food was delicious .

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14. S

    Solo

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    2022年6月10日にご来店

    overall3food3service3ambience3

    Afternoon tea experience wasn't as expected. It was very poor with no real english tradition. Staff was grumpy and service was bad and boring. I wouldn't recommend.

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15. c

    carold

    ロンドン

    評価・口コミ (5)

    VIP
    3.0

    評価・口コミ (5)

    2022年6月10日にご来店

    overall3food2service3ambience3

    Ok but not worth the money . Milk was stale

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16. TD

    TheDoc

    オタワ

    評価・口コミ (23)

    4.0

    評価・口コミ (23)

    2022年5月14日にご来店

    overall4food4service3ambience4

    Service was a little slow. The food was very good. The only complaint I have was that we ordered two Black Forest cake slices and only one was dropped off at the table. Waiter never asked if we would like any other dessert as they only had one left

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17. TD

    TheDoc

    オタワ

    評価・口コミ (23)

    5.0

    評価・口コミ (23)

    2022年5月13日にご来店

    overall5food5service5ambience4

    Out with friends

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18. J

    Jayne

    ロンドン

    評価・口コミ (1)

    1.0

    評価・口コミ (1)

    2021年10月31日にご来店

    overall1food2service1ambience3

    None of our food arrived at the same time. The service was terrible. The waiter spilled our drinks all over the floor and then disappeared and didn't bring the replacement drinks for a further half an hour. Service appeared in chaos with tables receiving food in a haphazard order.

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19. e

    eatoutoften

    ロンドン

    評価・口コミ (78)

    VIP
    4.0

    評価・口コミ (78)

    2018年7月26日にご来店

    overall4food4service4ambience4

    Very pleasant place to meet a friend for lunch. Good range of options and we both enjoyed our salads which had imagination e ingredients. Desserts are special. Good service.

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20. LO

    LisaO

    ボストン・ニューイングランド

    評価・口コミ (2)

    4.0

    評価・口コミ (2)

    2018年5月6日にご来店

    overall4food4service3ambience5

    Whenever I am in London for bussiness I visit this location and often recomend it to colleagues and friends. The food is lovely and the atmosphere glorious

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21. L

    Laura

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    2018年4月1日にご来店

    overall3food4service1ambience4

    Lovely food but terrible service. Slow and not particularly friendly

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22. D

    Dottie50

    評価・口コミ (1)

    4.0

    評価・口コミ (1)

    2018年3月11日にご来店

    overall4food5service4ambience1

    It was a most enjoyable meal, we have visited several other Cafe Concerto's all have been excellent food and good service. However on this occasion the bar was right in the middle of the restaurant and the bar staff constantly crashed used plates and cutlery whilst clearing them away we found it difficult to have a conversation without shouting. The strawberry gateaux was amazing though.

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23. OT

    OpenTable Diner

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    2018年3月7日にご来店

    overall5food5service5ambience5

    I was very satisfied! pleasant and quiet entourage, fast service and tasty food, I'll come back

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24. OT

    OpenTable Diner

    評価・口コミ (1)

    2.0

    評価・口コミ (1)

    2018年2月16日にご来店

    overall2food2service1ambience3

    Already put one on tripadvisor, paid £56 for a very average lunch with a couple of drinks, service was slow and the wrong dish arrived at our table but saw no point in changing it as this would have entailed another long wait.

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25. OM

    OMARB

    ロンドン

    評価・口コミ (1)

    2.0

    評価・口コミ (1)

    2018年2月14日にご来店

    overall2food4service1ambience2

    Waiting staff were poor with long wait times for basic requests as well as outright ignoring of our table. Table itself was wobbly and the floors were not particularly clean. The food was decent but due to the overall negative experience, I would not return.

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26. EM

    EmilyM

    ロンドン

    評価・口コミ (2)

    4.0

    評価・口コミ (2)

    2018年2月8日にご来店

    overall4food4service4ambience4

    We enjoyed our lunch and cakes. Good service. We had a discount card to take 25% off the bill. Coffees and cakes could have been considered a little pricey if we hadn’t had the discount.

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27. OT

    OpenTable Diner

    ロンドン

    評価・口コミ (1)

    4.0

    評価・口コミ (1)

    2018年1月26日にご来店

    overall4food4service5ambience5

    We arrived there early but they accommodated us straight away. Gave us time to settle and select drinks before looking through the menu. Food was pleasantly served. Surroundings were very attractive and made you think you were on the continent rather than in London in mid winter. Have visited other caffe concerto outlets and the display and range of cakes is always excellent. Look forward to our next visit.

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28. s

    sara

    ロンドン

    評価・口コミ (18)

    4.0

    評価・口コミ (18)

    2018年1月9日にご来店

    overall4food4service2ambience3

    Lacked an ambience and the service was slow although the food was good.

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29. JN

    JanetNo1

    ロンドン

    評価・口コミ (1)

    4.0

    評価・口コミ (1)

    2017年12月22日にご来店

    overall4food4service5ambience5

    Very good variety of food choices and at various prices. Something for everyone.

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30. s

    sara

    ロンドン

    評価・口コミ (18)

    3.0

    評価・口コミ (18)

    2017年12月16日にご来店

    overall3food3service3ambience3

    Was there with friends friday night during the Christmas period. The restaurant was quiet and lacked an atmosphere. We had to ask for them to dim the lights. It didn't feel cosy at all. The waiter got our order order because he didn't bother to note down our order. It was a complete dissapointment. Will not be returning for dinner. I have been there for brunch previosly so would recommend this location for brunch/lunch.

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31. P

    Patricia

    ロンドン

    評価・口コミ (5)

    3.0

    評価・口コミ (5)

    2017年12月15日にご来店

    overall3food3service4ambience5

    Service good. Food good. Would go back again. Venue easy to find and in a great location. It was decorated nicely for Xmas. Staff are friendly and courteous.

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32. SS

    ShirleyS

    ロンドン

    評価・口コミ (2)

    5.0

    評価・口コミ (2)

    2017年11月6日にご来店

    overall5food5service5ambience5

    good service and excellent food before an evening at the royal albert hall.

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33. HF

    HelFa10

    デヴォン州

    評価・口コミ (1)

    2.0

    評価・口コミ (1)

    2017年9月8日にご来店

    overall2food3service2ambience2

    You seem to get ignored when dining so ot takes a long time to get anywhere. Waitress took our order then went away. 10mins later a different waiter came and checked our order as the first waiter didnt understand! Then we recieved food and no one checked if it was ok, we were left alone. Then when we had finished we just sat there waiting for someonentobtake our plates but we were ignored. Then a female staff member took our plates and asked if we wanted a dessert menu, and we said yes. She then walked off, served other people and dissappeared....no dessert menu. She then sat in the restaurant in the corner eating a meal! Eventually we were offered it again by a different waiter. We seem to have been ignored there whilst they focused on certain tables instead. Took ages just to wait for the bill. Wasnt impressed really when treating my mum to a birthday dinner!

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34. PK

    PaulK

    シカゴ・イリノイ州

    評価・口コミ (13)

    2.0

    評価・口コミ (13)

    2017年5月5日にご来店

    overall2food2service1ambience3

    I regret writing a bad review, but we had a poor experience. Service was poor and inattentive. Gluten free items on the menu were not gluten free (which we fortunately cleared up before anything was eaten). The problems were brought to the attention of the manager who did not seem to care very much, blaming all of the problems on the waiter. The desserts were surprisingly poor in texture and flavour. We have had better experiences at other Caffe Concerto locations but the Kensington location experience was very disappointing.

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35. OT

    OpenTable Diner

    ロンドン

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    2017年4月14日にご来店

    overall5food5service5ambience5

    Everything was great particularly the staff. They were so helpful and polite.

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36. OT

    OpenTable Diner

    ロンドン

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    2017年3月19日にご来店

    overall5food5service5ambience5

    Our party of four had an excellent dinner prior to an engagement at the royal Albert hall. We all enjoyed the cuisine.

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37. d

    dmt2

    ロンドン

    評価・口コミ (1)

    2.0

    評価・口コミ (1)

    2016年12月14日にご来店

    overall2food3service1ambience3

    Service was poor. We had to summon waiters, who seemed to be looking everywhere but out our table for each course and menus. The waiter, who originally served at our table did not have much command of english

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38. JB

    JacquiB

    ロンドン

    評価・口コミ (3)

    4.0

    評価・口コミ (3)

    2016年11月26日にご来店

    overall4food4service4ambience4

    Had an enjoyable meal. Staff were friendly and attentive.

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39. N

    Notefinders

    ロンドン

    評価・口コミ (5)

    4.0

    評価・口コミ (5)

    2016年11月5日にご来店

    overall4food4service3ambience4

    My friends and I have been dining regularly at Caffe Concerto in High Street Kensington since it opened and usually enjoy the experience. However on two occasions now the bill has been considerably higher than that listed on the menu. We'd been given the wrong menus, eg the weekday one when we'd dined on a Saturday. We had chosen for the prices as well as the dish and we had a nasty surprise when presented with the bill. They should have charged on the basis of the menu given, but didn't. We also have a Gourmet Society card and declare this when booking, but they always forget and the bill has to be redone (when we are usually in a hurry to get to an event). This is annoying. However, the food is good and cakes awesome. But it is busy and noisy, no doubt a sign of its success.

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40. S

    Sophia

    ロンドン

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    2016年10月4日にご来店

    overall3food3service2ambience4

    All the food we usually like were at quite a good standard. However, the sea food spaghetti was so disappointing. Squid tough, mussels and clams chewy. Total shame that they seemed more frozen than fresh. I would recommend the place for more of the simple foods but definitely not for the mains.

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