Copacabana Brazilian Steak House - Niagara Falls
Our server was super friendly and helpful. She made sure we had everything we needed and that we were comfortable in our surroundings.
Thank you for the wonderful feedback. We look forward to serving you again really soon.
We were waiting too long for the meat
Empty plates waiting for food. Was not enough seafood. Very disappointed
Horrible management, don't care how your experience is
Save your money
Didn’t like it , wasn’t what I expected.. the server was really like tho
There were no dancers.... the service was poor. Hopefully they bring back the dancers
With Covid - The service of food - Meats and Sides - was sporadic and not well-planned. Received mashed potatoes first and did not get anything for 10 minutes. The meat finally came and we had no sides. We had many straight forward cuts of meat but did not get served the Parmesian Crusted Filet or the Cheese enfused Meat.
After complaining about the fact that we did not get any of the specialty items that we had heard about, the waitress basically just said sorry about the timing. It was our anniversary and I was disappointed. My wife had never eaten at a Brazilian Steak House and after this experience would never do it again.
This is the second attempt in a little over a month and both times were horrendous for food quality and service. I seen the servers who bring the meat once every 20 minutes. I think in 2.5 hours that we were there I got 5 teeny bite sized cuts of meat. Hardly seen the side carts come around and my waitress forgot our drinks twice. I was hoping the first time going was just a bad day, given it was a weekday for dinner i thought trying it on a Saturday during peak hours would be better quality. No dice. Charged over 90$ CAD for 5 bites of food and the worst service I've had BOTH times. I won't be returning.
There should not be a reservation for 10:00 pm if you guys close at 10:30 because it doesn't give enough time for the customers to enjoy the meat selections and we felt rushed to dine in.
We sat for dinner at the second tier patio and enjoyed our meal very much. The service was great and they had the meat going around at all times. Due to covid, the Buffett came right to our table on various carts surrounded my plexi glass. Tables were set apart with distance which made us feel very comfortable. We will definitely coming back next time we’re in Niagara.
After reviewing this place online I was really excited to take my wife their for her birthday but the experience was terrible. We were seated and told that servers would come around to our table but it seemed we where invisible as servers would even serve a table next to ours and then continue on. After a while finally a young man came to our table i explained what was happened he apologized and brought a few things for us to try but then disappeared as well being very frustrated i asked for a manager and Stephanie came to us. She was really nice she brought a couple of of large portion of dishes for us to try but we ended up with a fill of side dishes instead of getting to try the variety of meat items we were there for
Waitress rude, poor service, didn’t have variety on cuts, waited 30 minutes for the dessert cart never came Gratitude included in the bill without my consent
Best experience at a Brazilian steakhouse in Canada! Service was amazing, the food was outstanding!! The ambiance, the music, everything was great. A night to remember.
Great staff. Long queue to get in even there’s reservation. Staff have masks on. Great food
We've been having dinner at Copacabana 3 or 4 times per year for the last 5 years.
Unfortunately, the last time will be the last.
They have reduced their menu and removed most of the reasons we enjoyed going there. The carvers were very, very slow to come to the table. The meal became eat 1 slice (about 2 bites) of meat and wait about 15 minutes for the next 2 bites. I normally leave feeling very full after about 1.5 hours at the restaurant, but this time I left quite hungry and disappointed after 2 hours.
In addition to reducing the menu, completely destroying any value in service performance, they have increased their prices and are forcing a tip to be included. To be fair, the staff were very friendly, there was just not enough carvers or prepared meat. I would likely have left a tip due to the staff's performance with the little support from management they had.
I am unsure if these are temporary measures due to COVID-19.
The food and service is always amazing, coming here is a must when we visit Niagara!! (Please open one in Windsor!!!)
Buffet is served table side due to covid, but service is so slow it takes 20 minutes for the servers to bring any salad or buffet items. They really need more staff to give customers a good experience. Meat dishes also take too long to come around. Some waiters are using covered tables to serve food, while others are using skewers open to every guest so not very clean during covid 19.
Amazing 1st experience. Cost is high so likely to visit only on special occasions but food amazing.
Will definitely be back
Excellent staff and great service. Food top notch as always.
Not a good experience at all. Had to keep making requests.
waited atleast 15 minutes before the food arrives.
A number of servers would walk right pass the table even after being called. After speaking to the manager he ensured enough food was brought to the table and medium well, like we had asked. The manager made the occasion significantly better. Koodos to him otherwise, I don’t think I would go back.
I had Brazilian Steak experience in the Caribbeans and it was fantastic. I thought I'd treat my mom, so we decided to go to Copacabana. We were really excited for it, but the experience didn't turn out to be great.
I had a reservation so we were seated all right, our waitress was fine with bringing the drinks and all. The location we were sitting was at a weird corner, that said it was really close to the bar so definitely not out of the way. Very little variety was making to us, the gentleman were going to other tables first, by the time they wanted to make to our table, the best steaks would end and they would just leave. There was one kind of steak that no one wanted, and it kept coming back to us which wasn't the greatest. Few of the guys when serving meat were rushing so much that they would drop the meat on the table, and then just leave.
My experience in Caribbean was great as all the dishes were thought out well and it was 12 or so dishes at the end with some dessert, here it was all haphazard and once we would refuse to get a meat type, there were times we had to wait 10 min or so until the next dish would show up. I had my eye on one specific dish that I would see go around and get finished before it came to our table, I tried to ask for it several times, they would all say that they will bring it and then disappear for a while. We had enough so decided to get the dessert and leave. We were there almost 1h 45 min and yet felt somewhat not full, I'm 5'9 and 170lb. Also all the good steaks they would cut extremely thin.
The food is mostly high quality and the dessert was delicious. Overall meh experience and I would not go there again.
Fabulous selection of meats, prepared to perfection! Service was great, social distancing rules followed, truly a lovely experience for my 50th birthday.
Very bad experience.
Service delay on food and drinks as well. Wait more than normal for the sides. To dark and confuse. Overpriced for the experience, overall disappointed!
I’ll never bring my family here again.
Steak was delicious!! Staff was very friendly and welcoming
This is my favourite restaurant ever! Brought my boyfriend here for his first time and it is now his favourite restaurant too :):) thanks for a great time and awesome food!! I don’t remember our servers name but she was amazing as well
I have never had an experience like this one before! This makes all other steak houses look like the clearance section. We will definitely be back, and I am already looking forward to it!
I was so looking forward to this dinner out with my man on our weekend getaway. Our table host was great but the amount of table service for food was not. We barely got any options that would have been on the buffet (pre covid) and it seemed that the servers with the meat often missed our table. We requested some chicken several times and when it finally came out the server definitely skipped us so when we were finally able to call him over there was only a few pieces left. We weren't impressed by this at all. They were out of bananas. I understand that things are different now and they did well with the social distancing but with a less crowded restaurant I thought it would be better service.
Service was horrible, had to keep looking for my waitress, food barely got any our table kept being skipped. I ate more fish then meat. Only got meat twice and was raw
Great experience at cops cabana niagara falls. it was my first time there for my fiancé’s birthday and we enjoyed the food so much.
the only issue we had was we asked a number of different people if we could try a certain kind of meat and through out our whole stay we didn’t get to try it. hopefully next time we could.
other than that server and food was great
Food is good. How’re we were sitting at a corder where the condensate kept dripping down from the pipe above and splashed all over the table. My husband and I had to sat far away from each other and put the plate somewhere not getting the water. But the food were still got wet a bit. The waitress said sorry but didn’t explain or tried to move us to another table. Seemed like she didn’t think this was a thing to worry about. Maybe because they were fully booked. I was expecting her to say more than just a “sorry” though.
The first time I went I wasn’t satisfied with service but they were just coming back from closing for covid , this time service was amazing , their new choices of food were awesome it’s a nice addition to the menu , it’s one of my favourite places to go I drive an hr and half from my city to go there .
The server never interdicted herself for half an hour. Barely any guys were available to bring around the meats. We barely had enough steak but paid $60 a person AND they tipped themselves 15% ($27). NOT worth it, worst location ever. WOULD NOT RECOMMEND!
Salad options were poor.. Food quality is lower than what we are used to, and it is way more expensive. There are plenty of other and better options at the same price point. Too bad cause it used to be our go to place in Niagara
Saturday August 1, 2020 - 10 pm reservation: Arrived and was seated promptly. Waited 25 minutes before anyone came to the table. Drinks were ordered for me and my wife. Came promptly. The food was delayed and did not show up until the waitress asked the manager to come over to the table. We do not eat beef and as the menu showed lamb - that's the reason we went. There was no lamb being served. The manager told us that lamb will be cooked. 40 minutes later - We received scraps of lamb on a plate with chunks of fat. We went because we expected to be served lamb by the servers just as the beef, chicken, pineapple etc were being served. Instead, we got pieces cooked not roasted like the beef etc. I conversate with other waiters/food delivery persons, indicating that we went to Brasa - the week before and were served the lamb. We were told that lamb is hardly on the menu. We wanted to leave without paying - suggested by my wife. But we still paid. The person processing the payment indicated to us that normally tips are included in the bill but we have a choice to include a tip or not. I actually added 10 % as the waitress was kind and understanding. It was more of a management issue. This is indeed deceptive marketing. Why is lamb on the menu when is it NOT cooked and served like the beef and chicken and shrimp is? On hindsight, i shouldn't have paid for this meal and will be asking for a refund. Dev Persaud 416 315 8234
It was our first time being there and copa cabana did not disappoint. We were please with the meats, our favorite was the pineapple. Overall, we recommend this place and we’re planning to come back on our anniversary.
Incredible food and variety, the staff was fantastic, friendly and accommodating. Copa never disappoints!
Now with With Covid, they’ve outdone themselves with an alternative to no longer having the serve yourself buffet and they now have table side carts serving the side dishes.
Love this restaurant - always fantastic and the new “side dish” menu is phenomenal!
It was very good! Looking forward to coming back!!
The experience has changed so much. The food was scarce and the service was poor. Nothing like it was before. Not looking to go back anytime soon.
OpenTable ダイナー1694名によるCopacabana Brazilian Steak House - Niagara Fallsの評価は4.2☆です。