Hard Rock Cafe - Niagara Falls
Waitress took too long to take our order. She was very short with us and would walk away before you could ask a question. Food was good but the service was bad
Always are here for Hockey Tournaments. The Hard Rock is always great. They really know how to handle larger groups. Service is always excellent.
The food was delicious. The waitress was nice and friendly but it took a long time for the food to arrive. Including, by the time my daughter received her side dish, we had to instantly put it in a to go container
CB, Thank you for the feedback. Sorry for the delay in service. I am glad the food and service were great. Sincerely, Jason Cianflone General Manager
Food was beyond good!!! would highly recommend. meals are reasonably prices drinks are really high priced.
jolenes, Thank you for the amazing review. You Rock! Please come see us again. Sincerely, Jason Cianflone General Manager
I always enjoy going to hard rock, the food, music and service are always outstanding.
Erica, Thank you for the great review. We appreciate your kind words. Sincerely, Jason Cianflone General Manager
Another visit to Hard Rock and another great experience. We have hockey tournaments in town and make it a point to keep coming back. We always get great food, great service, and we love the music videos. Both adults and kids. Thank you for the great experience...
Thank you for the awesome review. We love our Hockey groups.. Sincerely Jason Cianflone General Manager
We come every hockey Tournament and always get the best service and the food is great. You do pay a bit more but we love the Rock and Roll stuff and the service makes up for it.
We love having you. Ask for me next time so we can put a face to the words... Thank you for the great review. Sincerely Jason Cianflone General Manager
Food was good and plentiful. Service was great. The steak salad was very good. Steak was tender and cooked as ordered. The salmon was very good. Drinks were expensive so we only ordered one each. We started at the bar and were seated in a side room which was better for dining because the music wasn't as loud.
Sharon, Thank you for the great feedback. We always love to hear from our guests. Thank you for the review. Sincerely, Jason Cianflone General Manager
Our waitress was wonderful. She apologized for how long it took for our food to come and when it did come it was cold. She offered a discount before we even said anything as well. She was so nice to the children as well. The food however was subpar. The drinks were also not very strong especially for the price we paid. I understand that Hard Rock is more of an experience, but without the wonderful waitress the experience would have been pretty terrible.
Amanda, We are very sorry the food you received was below our standards. W appreciate your feedback. Thank you for the review. Sincerely, Jason Cianflone General Manager
We were in a side room which was quieter and had very nice decor. The staff were busy on New Years Eve but we didn’t wait long for anything. The food was good and the ambiance goof ole’ rock and roll!
Kathryn, Thank you for the review. Sincerely, Jason Cianflone General Manager
This Hard Rock Cafe was disappointing with the lack of Rock and Roll decor. The food was bland and extremely overpriced!
Danielle, Sorry you feel that we lack enough memorabilia. We do have over 200 pieces on the walls at our location. We do apologize for the taste of the food. It should be seasoned correctly. We appreciate your feedback. Sincerely, Jason Cianflone General Manager
We went to Hard Rock Cafe on Christmas Day. They have a festive menu which was at an very attractive menu. The food were good. Service was excellent
Thank you for the review. We enjoyed spending the Holiday with you. Sincerely, Jason Cianflone General Manager
Food was decent. Need more of a variety
Sorry you felt the options not sufficient. Thank you for the review. Sincerely, Jason Cianflone General Manager
Lived in WNY all my life and love that there’s a Hard Rock Cafe in the area, but only downfall to the location is that it’s in an international city with lots of visitors from other countries. Every dining experience here is ruined for me due to the lack of manners from foreigners. I try to visit when it’s winter because it seems to be less touristy but anyway our service was the best part! It was a nice change to go out for Christmas dinner for once. p.s. ladies restroom was pretty nasty so let’s work on getting it clean!
Andrea, Thank you for the review. We will address the Ladies room issues. We are glad we were able to spend the Holiday with you. Let's make this a yearly tradition. Sincerely, Jason Cianflone General Manager
I saw some uninspired reviews here, so I was very pleasantly surprised! My burger was one of the best I’ve had in a long time, and the staff was really friendly. There was a scavenger hunt for kids for which they rewarded my kids with little chocolate guitars. Was a great way to keep them engaged. Another complaint I saw on here was that it was dirty; I didn’t see that at all, the place was well maintained. Will definitely be back.
Phunwin, Thank you for the great review. I had a great time with you and your family. Glad you enjoyed the Scavenger hunt. Come visit us again. Rock ON. Sincerely, Jason Cianflone General manager
Hockey tournament in town. Came with a group of friends and my Boyfriend. We were treated very nice and the service was great. It seems like they have handled hockey teams before. I would definitely recommend.
Raddical86, Thank you for the great review. Hard Rock is the place to come celebrate your Hockey victories. After you rock on the ice come rock with us. We hope to see you next tournament. Sincerely, Jason Cianflone General Manager
We were with a large Hockey group. Everything was handled well even though they were busy. Staff was friendly and attentive. Host was very pleasant. Food was excellent.
Brundy99, We are glad you had a great experience. Hope your Hockey games went well too. We appreciate you thinking of us for your group. Please come visit us again next tournament. Sincerely, Jason Cianflone General Manager
Did not honor reservation. had to wait 25 minutes then they opened a back room which had no heat. This room was available entire time and chose to be rude and make us wait. the lady at front was rude and barked at us about our reservation. Drinks too 30 mins to come. overall experience was not not pleasant
I understand being in Niagara Falls Falls is a tourist area so it will be a bit more expensive but i feel this was too steep for the type of food that is served. Burgers are between $17 and $25!! If it was not for my daughter's school choir performing there I would not have gone there. Also, I ordered a Guinness beer and they were out of it.
Amanda, Sorry we were out of Guinness. We appreciate the Kids coming to perform we love donating the space to showcase their talent. Sincerely, Jason Cianflone General Manager
Took a long time to get our nachos and our fruit cup consisted of approx 6 grapes. They didnt seem very well prepared for the volume of people they knew they would have that day.
Thank you for the feedback. Rock Star Music is something we love to do for the kids and their families in our area. It does present challenges when 65 families all order at the same time, even when fully staffed. We do however love to hear the kids perform and will do better next show. Sincerely, Jason Cianflone General Manager
Food was good but not great. Atmosphere was fun. Our waitress was very sweet. Not sure two burgers were worth $61 but it was a nice evening.
Thank you form the feedback. Sincerely, Jason Cianflone General Manager
Everything was awesome, but our waitress was slow
Thank you for the 5 star review. Thank you form the feedback. Sincerely, Jason Cianflone General Manager
We were there for our daughter’s rock band show with a large party. Our server was amazing and so was the experience. Thank you.
We love our little Rock Stars at the Hard Rock. Thank you for the great review. Sincerely, Jason Cianflone General Manager
Very good atmosphere the staff was very nice and helpful . I would highly recommend to anyone whos looking for a good meal and a good time to stop here!!!!
Jareds, You rock dude. Thank you for the great review. Come back and party with us again soon. Sincerely, Jason Cianflone General Manager
Wife and I had a great anniversary dinner - food arrived as ordered, in order, and delicious, and our waitress Salina was outstanding. Never an empty glass and ensured we were always happy with our experience. It is a bit of a hectic atmosphere, as are all Hard Rock’s. But bearing that in mind we would recommend having dinner there during a stay at Niagara Falls.
Thank you for the awesome review. Salina is one of our Rock Stars and we are lucky to have her. Glad you had a great time! Sincerely, Jason Cianflone General Manager
Terrible experience. Not only will you overpay for anything you order, you will also have to pay for parking to eat there. Service sucked slow and waitress had attitude. Save your money. Definitely not worth it
The is a great place for a variety of crowds... families.. friends... couples.. service was excellent. Food was tasty and great value and price points!
Hausman28 Thank you for the review. Glad you had a rockin' time Sincerely, Jason Cianflone General Manager
Service was very poor, slow, inattentive server, slow kitchen and cold food. Over all bad experience and will not return.
Great food!!! Welcoming environment! Easy to make reservations! Lots to look at! Did I tell you the food is Awesome!!! 😁😁😁
Mary, Thank you for the great review. Hope you had a Rockin' time. Sincerely, Jason Cianflone General Manager
The food was atrocious, chicken fingers that had no chicken in them for almost $20. The burger was also expensive, and had a wet floppy bun, so much that when I held the burger the bun fell down around where my thumbs were positioned on the burger. The service was fast, but the waitress (while nice) was pushing for a tip, by underlining “gratuity not included” on the check and placing it face up in front of my which i thought was rude. However the live music that was there when we went was amazing, and there was no cover, so even though we spent $35 on almost inedible food, it wasn't a complete waste of time. If you want to go for the music, stay at the bar.
Thank you for your review. I apologize for the quality of your food. We hand bread all of our chicken and need to make sure that they are the correct weight and portion. The burger should be piled high with lettuce, tomato, Onion ring, or Onion straws. Some of them do have sauce on them and can get on the bun. We are glad you enjoyed the live music which we play every weekend. Thank you again for the review. Jason Cianflone General Manager
Restaurant was dirty. Floor had visible debris and table was sticky. Sat for more than 10 minutes before server arrived. Had to ask twice for water. Watched as our drinks sat at the bar while our server took care of other tables. My martini glass arrived only half full. Two of our orders were wrong. It was an absolutely terrible experience and we most definitely will not be back.
Sorry about your experience and Thank you for your feedback.
The only thing our table was in the pathway and my chair kept getting bumped.
Thank you for the great review. Sorry about the chair. Hope to see you again soon. Rock on! Sincerely, Jason Cianflone General Manager
It was a business lunch which I indicated when I reserved the table.
The guest, a prospective employer indicated it was too loud. I hope I did not lose a job offer over this!?
It would be nice if you`re going to book business lunches that you might have somewhat quieter accommodations available if requested.
Phil, I apologize for the volume in the Cafe. Music, Good food, and atmosphere are the foundations that Hard Rock is built on and a main reason guests come to visit. Just remind us at the host stand you would like a quieter table and we would be happy to try and accommodate you. We will do better at checking the notes in the reservations as well. Thank you for the review.
Overall, it was excellent and totally worth it. Wonderful drinks, food and exceptional service. Fun experience and totally worth it!!
Mark, Thank you for the great review. We always love hearing from our Fans. Glad you had a great time. Rock on!
Absolutely no atmosphere, definitely nothing like any other Hard Rock Cafe we’ve been to! Our sizzling fajitas turned up cold and the veg was barely cooked.. we sent it back and it came back warm.. clearly no idea how to make this dish!!! Saw others with half eaten meals.. was so disappointed!! Go to the rainforest cafe instead.. staff were chatty and made it fun for the kids with activities to do!
Very lively great for kids and teensFUN VIBE
The food was quite good especially the salad.service was fast and accurate
Good Afternoon LisaR, Thank you for your review on Open Table. I am so happy to see that enjoyed yourself at the Hard Rock Cafe. I hope you come back and visit us again soon. Jason Cianflone
Our family had a great experience at Niagara Hard Rock Cafe. Service was great at the atmosphere was incredibly amazing.
Good Afternoon DionnaG, Thank you for your review on Open Table. I'm happy to see that you had a great time and enjoyed our food. Please come back and visit us again soon. Sincerely, Blanca Runyan
Good food, no wait time
Good Afternoon, I'm happy to see that you enjoyed your food. Thank you so much for the great review. Blanca Runyan
The food and service were great. Aside from the high price, I was very happy.
Good Afternoon JeffT, Thank you for your review on Open Table. I'm happy to see that you had great service. Come back and visit us again soon. Blanca Runyan
Service was extremely slow. We received an appetizer a half hour after being seated and meal 20 minutes later. One person in our party had a gluten intolerance and ordered a gluten free meal however it was not gluten free resulting in her becoming sick. The manager was not apologetic and asked “ so what do you want me to do?” Nachos were not good and extremely salted even for someone that likes salty foods. Very loud but no music in the room we were seated in.