Hotel Kylestrome Bar and Grill
We enjoyed our meal very much - however we were seated close to a very noisy table - which was rather distracting!
We have been at the restaurant many times, probably 3/4 times a year. The service this time was awful. Have to say it didn’t appear to be the serving staff at fault but the kitchen!
Staff very warm and welcoming. Thank you all.
We chose the carvery, which was excellent. Chef explained exactly what was available, as did our Server on arrival, explaining the different options on pricing.
Important for me is a warm plate for my meal and the Kylestrome provide this, thank you so much! Seems a simple thing, but amazing how often some eateries think it's ok to have cold plates.
Our roast potatoes, veggies (favourite cauliflower cheese) and Yorkshire pudding, gravy etc were very fresh and tasty, much enjoyed.
Desserts were delicious, without exception.
My only negative comment would be that we were seated adjacent to the main entrance and the cold draft did detract from our experience a bit. Those tables should be avoided if there are tables available at the lower level area of the restaurant.
Thank you to all staff. we will return to the Kylestrome soon.
So rare to find a good carvery and this place was exelent and on my door step.
Food and Service really great, ambience of restaurant let down - really bright lighting, tables and chairs tired, shame when food and fantastic attitude of the staff on a very busy sat night was above expectation, felt somewhat like a school dinner hall with the waitresses dashing around and extremely brightly lit and noisy room.
This was Our first experience of the Carvery on Sunday and it is worth a repeat visit. The chef was charming and clearly committed to good standards. He spoke of he need to refresh vegetables regularly, and this was evident in our meal at 7 pm - the last meal served That evening.
Good food and great value.
Very good service as always. Food and drinks great. Kylestrome is great for a meal, staying and to celebrate something special.
Great food lovely staff nice and clean lovely decor
Excellent treatment by staff
We are regular customers over the years,we know will get a good meal ,HOT....used to bring our son
When he was small he is now nearly 42...
We now have a table for two on the window.usually after church.
Our meal on Saturday
25.jan.was our 45 wedding anniversary. Although we are separated now we still see each other every week.
Meal and service was very good.
Book you for my funeral wake.!!!.
Food us fantastic and service is always good. Lovely relaxing restaurant. Cajun chicken creps are amazing
Pleasant and efficient staff.
Food was fresh and delicious.
It was our work 'Christmas' night out and there was a table of 10 of us. Food was amazing and our 3 vegetarian/vegan colleagues were delighted with the separate menu provided for their requirements - I don't think they've ever been faced with so much choice! Staff were friendly, attentive and quick to serve us our food and drinks - nothing was a problem. We will definitely be back to the venue.
Beautiful food, excellent value and always a friendly attentive service.
went for a family dinner and was lovely. good food good service.
I love to visit Kylestrome where the menu is extensive and the food is consistently to a really high standard.The quality of the food is high and the presentation is good; served by staff who are all helpful, happy and attentive.
lovely meal. just that we had to ask to place an order as no one came near to ask.. but once order was taken was fine. girl that ended up serving us was lovely
Excellent food and comfortable surroundings, it was slightly cold in the restaurant when we were there but asked to get moved table away from window and this was done no problem.
The meal was nice just a shame the veg was very hard and not cooked and my friends duck was not cooked to well done it was rare
Good food served by staff who were attentive, Set menu was excellent value.
Lovely family meal pleasant surrounding and excellent outstanding food all round
Very nice experience, will be back soon.
The potions are very healthy.
Really nice and peaceful meal. Excellent service and value. Will be back soon
A friend and I had a very relaxing and lovely lunch. The food was of a high standard and beautifully presented by helpful staff.
Our visit this time was something of a disappointment. We have been regulars here for a number of years now but this is the first time we had cause to complain. The potato and leek soup was no more that than pie in the sky. It comprised mostly of lumps of potato with a huge amount of carrot and greasy stock.
My wife's veg with her meal was as hard as bricks and the replacement was rubbery. My own meal was OK although the goujons of sole consisted of a large piece and a small piece. To finish it off the coffee machine had broken down.
Not up to usual high-standard.
Our meal was lovely, could not fault it.
Two problems or niggles we had, were the droughts from the front door and the tiny pieces of bread they gave you
Always a good feed at the kylestrome. It’s my favourite restaurant in Ayr. The menu has a good selection and good value for money.
First visit to the Kylestrome with my husband,niece ,her hucband & there son aged 2. We all had a 3 course meal didn’t wait long food lovely staff were very attentive especially to the 2 year old giving him coloring in pictures & pencils which was nice would go bk
My parents an I have been before several times, my last visit was not the best but this was superb.
Made to feel so welcome, food was first class will definitely be back. Thank you for a good night
I was disappointed that the breaded pork escalope was in fact 2 small pieces of cooked pork in batter. My dining companions breaded lemon sole was similarly coated in batter. The rest of the plates were fine. The restaurant service was good, although all the staff seemed relatively inexperienced. They were very pleasant however. The young gentleman behind the bar was, unfortunately, extremely unprofessional. He announced very loudly and repeatedly that he was all alone and expected to service drinks to the restaurant and the bar. Given there were only 2 tables of 2 in the bar, including us, that didn’t seem a huge task. I could say more but hope this is sufficient information to warrant a retraining session for him.
Food was lovely although a bit pricey. Staff were very pleasant and very attentive
As ever the food was delicious and hot, good value for money, and the staff were attentive but not intrusive .
Excellent meal again and service was very good
Fantastic food, service and facilities. If you want a special meal, please try here.
Extensive menu which is good value. Staff are attentive and helpful.
We spent a very pleasant time in the Kylestrome Bar and Grill with friends. The atmosphere was comfortable and we were able to chat without having to raise our voices. The food and the service were first class.
the Sunday carvery was excellent: beautiful tender roast beef and all the trimmings. Thoroughly recommend.
Service was slow and the restaurant wasn’t full, don’t think the problem was in the kitchen. The air conditioning was on but I noticed other diners sat with there jackets on.
Waited 40minutes for 2 main courses to come out and when we eventually got it the Lasagne tasted of bitter tomatoes and the Lobster sauce with the fish was baked into the plate. The Carvery seems to have taken their attention away from the main menu, sorry but we won’t be returning
OpenTable ダイナー331名によるHotel Kylestrome Bar and Grillの評価は4.5☆です。