Katsuya - Glendale
Allison, our server, was very attentive and patient. We were a large group. We made it worth her while.
Not sure why this restaurant is only serving outside as others at least have limited indoor seating. It was 95 degrees out and we had an 11:30am reservation. Lucky for me I asked the hostess about sitting at the bar, which we were allowed to or I would have gone someplace else. The bartender was amazing!! Great service and recommendations. The food was great, quick to come out and delicious.
We waited for 20 minutes to be seated even though we had a reservation, we weren't escorted to our table, the table wasn't cleaned, they finally brought our food but we had to wait a long time to even get our utensils, the wait staff was very rude and short with us, and I've been sick in bed for the past 2 days ever since eating there
Service was a little slow - not a problem for the night - we typically want to take our time. Sitting outside is nice when it's warm out like it was - but in the winter it won't be much of an option. Hope we can return inside soon.
Service was fantastic. The food was good... fish was fresh, some foods were a little salty and the karage was a little greasy. Fun environment, the park / fountains are in easy view and it was fun people and puppy watching. Don't forget to look at the drink menu!
The best always
Great. Thank you
14th year wedding anniversary
Food is amazing!
Great time as alway - service was slow this time but food was good
Great service and food in a fantastic outdoor setting.
Staff was very helpful setting up this business dinner.
Food was great and staff was nice, but for the $200+ we spent for the small amount of food we had, I'd expect quality service to go along with it. That's reasonable, right?
Our first appetizer came out and then the second, but we weren't given napkins and table settings (chopsticks, plates, saucers) until we asked for them. We also had to follow up on a missing item from our order as it was well beyond the standard time. Then we had to ask for straws for our cocktails and water after we already asked in the beginning. (And yes I understand that straws may not be provided in an effort to go green, but if it is requested, it shouldn't have to take more than one ask.) Overall, it was difficult to find someone to assist us, and each request took an unusual amount of time, which made me wonder if there was short staffing or not enough preparation (napkins, clean plates, straws, etc.) because it seemed like they had to go looking for what we requested. It didn't seem like anyone was attentive to or anticipating our needs, and these requests were not anything extreme or extra. It was not a busy afternoon, so I'm struggling to understand what kind of customer service training is provided if not even our basic needs were met.
I'm just so disappointed with our experience because we came for a special occasion, we spent a rather large sum for a small quantity of food and the service was not satisfactory. Like I said in the beginning, the staff was nice and I don't want to get anyone in trouble. As I pointed out, there might be systems/process issues to look into--staffing, preparation, standards, and training. I'm writing this review because I honestly believe things could be improved and I hope things get better!
Carlos was our waiter and he was EXCEPTIONAL!!! Can’t wait to go back and request him!! CARLOSSSSS!!!
Why is the second time I am not getting points, even thought I requested when booked? Pls add 100 points to my account. You got to be more organize guys. We dined and have a receipt
Fantastic location- awesome people watching from the outdoor seating section. Easy parking in Americana lot (or free parking at Glendale Galleria). Great service and amazing food - especially the Spicy Tuna Crispy Rice. We got three orders of it (in addition to other food) and if it weren’t for the price would have had even more. I am still dreaming about it. Everything we have ever ordered from Katsuya has been exceptional. The only thing that hurts is the bill…but it’s so good we go anyway.
Great first date, and also it’s a perc the food and restaurant was great! Awesome environment and casual yet classy. Definitely always come back here when I’m in the mood
Had a great time. Service was great.
Although food is good, the service is extremely slow and several requested items were never fulfilled. Brought a substitute without being told that item was no longer available. Assumption is not acceptable.
Even though Katsuya is one of my all time favorite sushi places, the last 2 times have been very disappointing.
Service has been very bad, very slow & we had to constantly ask other servers to bring us what we needed since our server wouldn’t even check on us.
Extra outdoor seating area is definitely a NO NO. We had little flies in our drinks & food!!!!
Good food and service. Please extend your weekend hours so diners aren’t rushed.
Service was incredibly slow this night. Portions are remarkably smaller than most sushi restaurants but the prices are much higher
Classic Katsuya vibes. Delicious Japanese cuisine.
We had a wonderful time together it is Covid era we were still able to enjoy outdoor dining the staff was great suffering from employees not coming back to work yet everyone smiled and worked efficiently to serve us
Outstanding service, amazing cocktails and delicious food!
It was ver nice to have my 14 and 2 year old and they were very comfortable and taken care of by the staff and understanding by letting us have the stroller with us of course but the food i didn’t even eat because I am a vegan and everyone in my family is a fish eater and they said it wasn’t the greatest they have had at a Katsura but the atmosphere was cool and was relaxed come and enjoy for par sushi and comfort
Food wasn’t great, service was horrible. Will definitely not be coming back.
Food was late, food was cold, food was missed delivered, server was very friendly. Reservation was made with designation for a birthday but no recognition occurred
Excellent service and food!!
Need more staffing. Took forever to get a server to take orders and follow up with additional orders.
Would definitely come back. Food and service were all amazing!
The greeter was so polite and awesome. But once we were seated we didn’t get water to begin with and my fiancé’s drink didn’t come until we were finishing up our entree’s. One of the servers just delivered our food and didn’t tell us what it was or anything. Just placed the food an left. No “ENJOY” or anything. Besides that the food was great and the ambiance was stellar.
Great experience with nice food and friend. The service and staff was very nice!
They lied abs said I was a no show when I was there ! Also they changed waiters 2 times due to shift change & messes up my entire order 4 times !!!
It was very good. Food was to die for. Me and my daughter had an amazing time. 10 out of 10 would recommend!
I live in Miami and love the South beach location so I decided to try the one in California and I wasn’t disappointed. Everything was great
Wow the quality has become so mediocre!
Last time I was there in 2018.
Ridiculously overpriced for what you get.
The miso soup was so sad. Avocado rice crisps a complete rip off for what you get- lol.
The waiter insisted of bringing me a fresh one; went back to nearly nuke it in the microwave.
Potstickers also a bit burnt.
Probably last time We will go there.
I’ve gone to Nobu, so I have higher standards to compare to.
Katsura No longer what they used to be. Sorry but I’m being 100% honest.
low quality food super horrible very disappointed
I always love Katsuya in Glendale. Everyone is nice especially the waiters/waitresses. And the food is excellent. It is a bit on the high price range but it's worth it.
The food quality has gone down a lot since it first open. Very disappointed
OpenTable ダイナー1020名によるKatsuya - Glendaleの評価は4.6☆です。