Kona Grill - Kansas City
three-layer carrot cake, cream cheese frosting, caramel sauce, toasted walnut
seared chicken & vegetable dumplings, asian slaw, traditional soy dipping sauce
Macadamia Nut Chicken*
shoyu cream, pineapple-papaya marmalade, miso whipped potatoes, sautéed broccolini
日曜日 09:00 - 14:00 14:15 - 14:45 18:00 - 20:45
月曜日 - 金曜日 18:00 - 20:45
土曜日 09:00 - 14:00 14:15 - 14:45 18:00 - 20:45
Our visit to Kona Grill took place on Mother’s Day. Our reservation was made for later in the evening. After browsing the menu and coming to a decision on what our table wanted, during our attempt to order we were told that several things we wanted we’re not available.
While we were waiting for our dinner, we were then asked if anyone would like a last call for libations, once again after ordering, the waiter returns only to say that they cannot produce the order.
As the table of six receives our plates, we learn that one of the plates was not made and that they would not be making the meal due to the time… Leaving one person at the table without food. Our experience was unacceptable!
Kona clearly was not prepared to meet the demands of the holiday. Our experience was the result of poor preparation and a lack of staff communication and management skills.
We would like to thank our waiter. He was professional, energetic, respectful and pleasant.
Please give the people working at this restaurant "grace" and probably other restaurants you may be starting to go into as well. Restaurants are OBVIOUSLY understaffed due to the current employment situation in the US. Those who are not set up for "drive through" have had a rough last year. Our server was wonderful. He helped guide us through the menu and was running around the entire time trying to do the best he could. The food was good, the drinks were good. This is a difficult time for restaurants and everyone at this place was working as hard as they could.
Went here for Mother's day and it was completely ruined due to poor service. To start with we had forgotten our masks and was told that wouldn't seat us without masks and no they didn't have masks. Mined you we were parked a half mile away. Then noticed a gentleman working next to hostess desk without a mask so I pointed out and asked why he wasn't required to where mask and she said he was eating.... no food by him as he was there to work not eat. We asked to speak to the manager and he came up and listened to what had took place and said it was a good coaching point. He had a quick chat with her and then went to seat us.
We then waited for 25 minutes with no waitress, finally the same manager came by and explained to him that no one had waited on us for the 25 minutes we had been seated. He said that they hadn't done a very good job so far which i agreed. He then went and found a waiter for us. We finally get our food 1.5 hours after arriving and 1 of parties food don't come out with everything else, and waited another 15 minutes for our waiter to come back by. Checked out and left and didn't see that waiter had put another parties food on my bill to the tune of a extra $30.
Absolutely a horrible trip to Kona Grill. The 2-3 times we have there the service has been bad!!
This was the wrong choice for Mother’s Day. Kona Grill was not on their game with time management today. We really tried to be relaxed about the timeline, but it made it difficult with the poor service we received. The staff seemed so stressed and overwhelmed, just in survival mode, that they really never apologized at all for the 50 minutes we stood past our reservation time to be seated. They didn’t mind bluntly asking guests to MOVE out their way or further away from the hostess stand/door as real estate to park our bodies increasingly diminished. Nobody seemed to bother that we waited well over 70 minutes from ordering to food delivery for 4 lunch meals. It was a weird Kona experience. Glad I’m a chill person and the food was decent but it wasn’t wait 2 hours good. Oh, and all those sad faces of waiting people as we left. Oh my goodness. Happy Mother’s Day!
I've come to love Kona Grill over the years and have visited the Kansas City location since 2006. I've even enjoyed the Honolulu location too. I love the sushi and atmosphere. Yesterday, was a huge miss in the way of brunch. From the start, while our server was on top of things from the start and gave impeccable service despite a very slow and confused kitchen and managing staff. We eventually got our food an hour after ordering (not after being seated). We received a nice discount, after we rejected the original offer my management of $10 off. While we will be back to Kona, this wasn't a great time on a very public holiday.
Food was ok, i got the KC strip. I asked for Medium Rare it was a true Medium and was served on a Plank not a plate. the Juice from the steak ran all over the plank and on my wives white pants as we had to pass it to my spot. I get the visual but not a good idea.
Our reservation was at 1:00 p.m. on a Sunday. Place was busy, but not packed...so it was weird when it took 20 minutes to even be acknowledged by a server. That kind of set the tone for the entire lunch. If we asked for something, it took a long time to get...and the server kept telling us that it's because the kitchen was backed up, but for basic things like soda, wine, silverware, etc. the kitchen has nothing to do with that.
The food was just okay. I don't know if it's because the kitchen was in a rush to get stuff out, but the attention to detail seemed to go out the window. For instance, the edamame was salted on top but not throughout like it normally is. The macadamia nut French toast came without macadamia nuts. The burger was way overcooked.
The poor service combined with the lackluster food added up to a sub-par experience. We really used to like Kona, but it's like they don't have it together anymore. They seem disorganized, understaffed, and not at the level they used to be at when it comes to food prep. Maybe they were having an off day...idk.
Due to the host’s lack of care or concern about the cleanliness of the restaurant we decided not to take the chance on eating there. We were shown to our table which had noticeable food all over it, he moved us to the table behind which again had food on it. The host then took us to a table on the other side of the restaurant, again there was noticeable food on the table. After leading us to the table in front of that one he said “What about this one?”, when yet again there was noticeable food on the table. After 1 more table with food on it we decided that if the restaurant wasn’t concerned about the cleanliness the customers could see then who knows what the kitchen looked like. Not once was there an offer made to clean the tables nor was there an apology offered or even an explanation made such as “We were slammed and everyone left at once so we are getting caught up.” The lack of interest in customer service was disappointing for such a well known establishment.
Everything was perfect we had zero complaints ....
Waiter had too many tables to wait. He took our order and never came back until he brought the bill at which time he took the time to tell us how busy he was and hoped we understood and would still leave a tip. The food was excellent but the service was awful
Went in for a nice Sushi dinner and Kona delivered, again.
The calamari was over seasoned. Otherwise, everything else was great.
Early Mother’s Day dinner. Service was extremely slow and had to actually remind the server that we needed to get our drinks from the bar. Food was amazing and the atmosphere was pleasant.
This is a place to go if you are into very loud techno music. The furniture and carpet etc look very worn. It has been years since I have been there and it has gone down hill.
Food and service by Billie was excellent!
Weekend away in KC and waited too long to make reservations at any place we don’t have at home, so we booked at Kona. Started out great, seated on time, had my espresso martini, but tonic in all my husbands gin and tonics was flat, even though he brought it to the waitress’s attention after she brought the 1st one (an issue with the tank), as was the soda in my vodka and soda. Calamari had great flavor but was tough. Husband ordered the wave roll, which was fine, I ordered the chicken stir fry. There was so much chili paste in it that I literally choked on my first bite. Tried to continue to eat it because I was starving and our waitress was swamped and didn’t come back, but way too spicy- just not edible. Manager did apologize, take off stir fry (offered to remake it), but did nothing about drinks. Overall, not a great experience
Quick service, waitress was very friendly. Food and drinks were as advertised. Not a super fan of that type of food but enjoyed my visit. I would go back.
Great experience! Bartender was great food was amazing!
It took 18 minutes for someone to greet us once we got to our table. Two other tables that sat after us were greeted before us. The rest of the experience went fairly well. Food was great. Atmosphere was good. Server stayed on top of most everything. Had to request a water refill twice. Would go back.
It is always a great time @ Kona Grill. The staff is amazing and the food is always awesome. My friends and I come often and are never disappointed.
Very nice food came quick server was very polite and informative had a great date night!
The sea bass was excellent. The server was very attentive and helpful in recommending dessert. The overhead music was a little loud.
This was to celebrate my sons bday. Put that on the original reservation and it wasn’t anything special. First after being seated waited for 5 min for someone to come get our drink order. Food was great. Delicious as usual. We sat around a lot with no food on our table. Orders were messed up slightly and my husbands side of veges never came out (we weren’t charged though) but also didn’t ask about them because everything was slow as it was. We will come back just no time soon. For a birthday dinner I was disappointed.
What late at night for reverse happy hour on Saturday. They had DJ. Great music. Service was great wonderful waitress
It was great!
Excellect service only downside was the DJ. It was just a little much for a restaurant. If it wasn't so loud I wouldn't mind. I could barely have a conversation over the music.
It was good, good food and decent service.
Managers walking past tables that need to be bussed
I ordered the pork chops. They were the driest pork chops ever. The service was not good but I attributed that to the restaurant being exceptionally busy - it was a beautiful Friday afternoon. The Kona Grill usually has fabulous food so I will be back.
Great food and great service! Highly recommend!
Good night, with responsive and attentive staff. The manager delivered our food to our table, and recognized that one of our sushi rolls wasn’t what we ordered. He quickly had the kitchen send out the right thing, and we enjoyed every bit of the meal
Extremely overpriced. The sushi rolls are tiny and average at best, don’t go here for the food.
Eater menu was disappointing. We were not expecting to find a reduced menu without many of the favorite items we like on the regular menu.
We always go to Kona when visiting KC several times a year. Excellent food. Good service. It was too loud this last Saturday evening. We could barely hear each other across the booth.
Sushi menu appeared to be limited due to COVID. Hoping it is back to pre-Covid next time we go!
Server was excellent even though she forgot a couple things
Horrible! Evidently they no longer value customers! Well food was good but service was horrible. When you drop $400 on dinner you hope food and service ok s good! Will never go again!
Always love the food here. Service is not that great and expensive
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OpenTable ダイナー1579名によるKona Grill - Kansas Cityの評価は4.3☆です。