Prestons Restaurant + Lounge
Preston restaurant provided a nice reserved table for 4; the service was prompt and food generally of high quality, more than sufficient amount and also prompt. Able to finish lunch in less than an hour unlike some locations where it seems the plan is to keep guests unreasonably long. Thank-you
Thank you for the review. Our team is always looking forward to hear how our guests feel. Pleasure to have you on board with us. See you soon Preston's Team.
That was my birthday dinner
I spent a happy happy birthday thank you!
Thank you. It was our pleasure to have you guys on board. See you soon. Preston`s team
Went for Valentines Day dinner and wasn’t disappointed.
The food and service here is Fantastic.
Had some appetizers from regular menu also Tasty. Will have to try the regular menu one day but I like their Specialty menus so far.
We Enjoy this place very much and will continue to dine here.
Dear PhilH, Thank you for taking the time to share your experience and rating of Prestons Restaurant + Lounge! We are delighted to hear you enjoyed your time with us. We strive to offer the best customer service along with serving high quality ingredients. We look forward to having you join us again soon! Sincerely, Rachel Assistant Restaurant Manager
Could not even eat my meal, it was horrible. The manager apologized took off the meal, but I left hungry. Do not consider this restaurant if you expect to eat your food. My husband's meal was not eaten also. Manager and server were great but fix the menu and the chef or this restaurant will end up closing the doors
Great location, food presented nicely and delicious. Service was great, not too busy when we went. Will come back and try happy hour.
Dear Notsej, Thank you for this lovely review and rating! We look forward to welcoming you again. Warm Regards, Restaurant Management Team
Layout of the dining area prevents better customer service. The restaurant is rectangular in shape and have tables in U-shaped booths along the wall. The high booth backing is great for privacy but hard for the waitress/waiter to see our calls. Suggest maybe leaving a service call button on the table as remedy.
Food was great, way better than expected, slightly salty on the main. Can improve on the dessert. The Japanese cheesecake looks like bread more than a cake, and the ice cream on the chocolate ganache could be replaced with a smoother brand of ice cream (it came out with ice crystals all over, meaning it has been sitting in the fridge for quite some time)
Dear Shama, Thank you for taking the time share your review and rating with us. I appreciate the feed back regarding a service button and will keep that in mind, you are correct, the lay out is a bit odd:) We are delighted to hear the food was GREAT! I will pass this on to the Chef so we can try to improve for next time. We hope to see you again! Rachel Assistant Restaurant Manager
The food was awful and the service was even worse. Extremely disappointed. The food was hardly touched which was obvious that we weren’t happy with it and it was just taken away and nothing offered as remediation.
A good restaurant guaranteed for quality food and service. Keep it up.
My friend's salad had too many yellow leaves, but the waiter offered her 50% off the price of it, which was nice. My soup and pasta were good. Not too many people for a New Year Eve early dinner, table and restaurant spacious. They have a one and a half hour limit for a table for 2, but maybe because there were no one waiting in line so they didn't rush you to finish, which let us take our time to eat and gave us plenty of time to chitchat. Overall pleasant experience.
Went for New Year’s Eve dinner menu...was Excellent
Still serves the best clam chowder in town! Food was fresh, well seasoned, and a great value for the price. This restaurant has a great staff and were very attentive. Only comment was that I had made the booking online and they asked what the occasion was but never really mentioned it throughout our time there. Still highly recommended!
We chose this restaurant based on reviews and it didn’t disappoint! Great service and well prepared, seasoned, and fresh food.
What a Christmas disappointment. We were visiting Vancouver and looked at reviews of restaurants that would be open on Christmas Day. Not only was Prestons open, they had a wonderful prefix menu available for Christmas Day. We booked a table for ourselves and our traveling companions. When we got there the on duty manager was very nice and seated us early. But the menu she handed us was nothing like the menu listed on THEIR website. It was not only a limited menu (not even their regular menu) , it had two parts, a basic lunch menu and then a slightly expanded menu for later in the evening. I approached the mgr and was told that she was sorry but that was the menu. I showed her their own website right then with the holiday menu....She was not particularly concerned with making our experience anything other than a dissapointment. As we were leaving(the mistake, the lack on much of a menu and the mgr's attitude made it not worth staying) a waitstaff person suggested that we try the Marriott next door. Thankfully she did because the Marriott was a very nice experience. We're visitors so it doesn't matter much but we'd never recommend Prestons. If I could give them zero stars I would.
We went during happy hour. Both food and drinks were very good.
I called and spoke with the manager who assured me he will address the poor disorganized service and poor quality food with his staff. Although he offered a discount for the next visit, I'm not sure my colleagues will want to bring clients there again.
We really enjoyed it and I have booked back for Christmas. Looking forward to it.
Dear RosemarieC, Thank you so much for this lovely review and 5 star ratings! We look forward to welcoming you back at Christmas time! Warm Regards, Rachel Ross Assitant Restaurant Manager
Wonderful place for a family get together. Menu was varied and had choices for all of us. We always make sure to eat here when we visit Vancouver. The quality of the food is consistent. Love this restaurant.
Dear Melissa, Thank you for sharing your experience about your time with us at Prestons Restaurant + Lounge! We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we look forward to welcoming you again! Warm Regards, Rachel Ross Assistant Restaurant Manager
The food was excellent, and there were a number of choices for different types of eaters. It was very nice and modern, and the staff were friendly and prompt. I ate there for dinner, and would do so again next time in Vancouver.
Dear Dave, Thank you for taking the time rate and review Prestons Restaurant + Lounge. We are delighted to hear you enjoyed the food and the variety we offer. We strive to offer top customer service to each and every guest, it is great to hear the staff have provided that to you. We look forward to welcoming you back soon! Warm Regards, Rachel Ross Assistant Restaurant Manager
The service was absolutely terrible. There were maybe 5 other tables with 3 servers available, and twice we had to go ask for service as they were all standing around talking.
The food was mediocre at best. Definitely would never go there again.
Hi Jaclyn, I truly apologize for the service or lack of, that you received from us. We pride ourselves in customer service and to hear about your dining experience is very displeasing. We would love to be given a chance to turn your experience around. If you are interested in coming again, we can offer you a total discount of 35%. I will ensure that you receive outstanding service. We thank you for your feedback and hope to hear from you soon. Warm Regards, Rachel Ross Assistant Manager
Wonderful place and nice enclosed seating!
We were there with a large group and really looked forward to celebrating a friend's bday with a nice brunch. The restaurant was really cold and no one was there at 11:00 on a Sunday - which is never a good sign. When it came time to order, there was a lot of confusion and it took a long time. Then it took an hour to get our food and the servers couldn't figure out who got what plate. Several of the orders were also wrong. The food was actually good - and prices weren't bad at all. Paying was a whole different nightmare - the servers had no idea what they were doing... New leadership is greatly needed here. This place should have been packed.
The server was a very polite, well-meaning worker who clearly needed more training (or more help).
The quitarist/singer was inappropriately loud for a restaurant. He would have been perfect at an outdoor concert but the volume made dinner conversation ver difficult.
We arrived early around 6 for our reservation. We were immediately seated and our order was taken. The restaurant was not very busy. We waited over an hour to get our food. We had 2 small children. With the tip already added, we didn't even have recourse to adjust. Poor service!
Food was good but service was slow and the staff were rather inattentive
It's a great restaurant with a fantastic atmosphere, friendly servers and great food! Their happy hour is one of the best deals in the city!
Seafood paella and baked cod in parchment wrap were ordered. The proportion and amount of the protein in each dish was very good.
The quality/choice of the paella rice could improve. The rice wasn’t the appealing chewy type and it didn’t blend well with the texture of the sauce.
The presentation, the cooking method of all the ingredients, and choice of side ingredients for the cod dish were disappointing. It seemed like the dish was one that could be easily replicated cooking at home. This dish really lacked skill and thought.
A pleasant dining experience.
Very efficient and friendly server and tasty food . The menu is a bit sparse.
Extremely good service. Food yummy for the reasonable price. Definitely will return.
I had the soy vegan burger and it was delicious! Great service too
We had a colleague visiting from the UK and all met here for breakfast.
Perfect location and good spot for seven of us to meet and chat
We had a reservation booked for 7 people. The warning sign was when the first person arrived and the staff seemed to have no idea about our reservation.
They arranged a table for us, but it then took over 20 minutes to get coffee and our orders taken. When our food finally arrived about an hour after we first sat down, one order was cold and two were just wrong (one was comped). The food was...fine, but for the price and location I was expecting much better.
We had to ask for coffee refills instead of the server checking on us, and after clearing all our plates the staff disappeared for another 15 minutes without bringing us our bills or seeing if we needed anything.
Overall, a disappointing experience.
Attentive service from welcoming to serving and follow up during dinner. A member in my group was very impressed at the food quality (he ordered the steak sandwich and was cooked to perfection).
We didn't realize this was in a hotel. It had a very strange vibe and was very pricey for the ambiance, decor and food. We couldn't get out of there fast enough. We stayed for one drink and an appetizer and then ran.
Food was amazing, def worth a second trip! The service absolutely amazing, so glad our server offered me the right type of white wine for my dessert. She went the extra mile to ask my preference of what I would like for my dessert. Def recommend your location. Thank you
We enjoyed our meal and evening. This is a small restaurant/lounge in the Coast Hotel, so it’s basic in decoy but pleasant. The portions were small for my husband, but we did enjoy the food.
Very nice to try something new in the neighbourhood and very much enjoy the experience. The food was beautifully prepared with some nice twists to the tradition fare out there and thanks to Tim our experience was exceptional.
We had a group of 7 and the service and food were exceptional! One even remarked that it was the best dine out they've experienced by far. Would definitely come back to try out the regular menu. Highly recommend!
Love the place~ service was great and the staffs were really friendly~
Went in a large group and everyone’s been complimenting the place~
Parking’s great lots of spot on the street for a Saturday night~
Will definitely go back~
WOW! My wife and I had the best time. We were already expecting things to go well for the Dine Out Vancouver promo, but we had no idea we would be taken care of so nicely. Amelia was so kind and attentive yet never rushed us. She was very knowledgeable of the menu and helped us narrow down the available choices. She also has superior wine knowledge that we greatly benefited from. The plate presentation was exceptional and even a little surprising. Both my wife and I can be big eaters, so when the plates came with such artistic presentation, my first thought was to think I would be hungry later. But the Dine Out menu is three courses, and to my surprise, we were actually full by the end. Based on our experience, not only would I recommend this venue anyone who would like a little extra polish on a date night, but I can't wait to get back to try the full menu. Get ready Amelia, you will see us soon and often!
Happy hour was great! Enormous bowl of clam
Chowder. Server was brand new and that was slightly annoying is all.