Arnold's Bar & Kitchen

2.6
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評価・口コミ(26)
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~25 ポンド
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イギリス料理

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ダイナー26人による総合評価
総合評価
評価・口コミを投稿できるのは、このレストランでお食事をされたダイナーのみです。
2.6最近の評価をもとに集計
2.8
お料理
2.7
サービス
2.8
雰囲気
2.9
コストパフォーマンス
騒音レベル · 普通
40%の人 がオススメすると言っています
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絞込み
C
Chris
ヨークシャー
評価・口コミ(1)
2020年2月25日にご来店
総合4お料理4サービス3雰囲気3

Service was quite slow, although it was busy as event on at the Arena. Maybe employ extra staff when events are staged?

Some food we ordered was then no longer available. Also one starter wasn't ordered in the kitchen so our party of 6 had to wait for the 6th person to finish their starter.

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LY
LYNNEB
ヨークシャー
評価・口コミ(2)
2019年11月8日にご来店
総合1お料理2サービス1雰囲気1

Visited Arnold's on Friday 8th November prior to a theatre trip. Was very disappointed to find that it has changed from a proper restaurant to a basic fast food place. No table service for ordering. Order and pay at the bar only. Limited menu choices. The music was deafening which resulted in several drinking patrons shouting to each other and being quite rowdy. The music was turned down when we complained thankfully.
Very disappointing, won't be returning and wouldn't recommend

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KS
KateS
ヨークシャー
評価・口コミ(1)
2019年10月26日にご来店
総合2お料理2サービス2雰囲気3

Very poor indeed. There was a forty five minute wait on food as there was an event on at the First Direct Arena, which we were going to. I had to ask three times to be shown to our table as i had pre booked. I had to ask for our table to be cleared and to be wiped. There were no salads being served so we opted for the butterfly chicken and when the food did finally come it was pretty disappointing I have to say. Considering the pressure that the staff were under they were were very welcoming. Surely if Arnold’s know that there is event happening they should get more staff in to deal with the rush??

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JB
JennyB
ヨークシャー
評価・口コミ(12)
2019年10月26日にご来店
総合1お料理1サービス1雰囲気1

The worst dining experience of my life - a proper Fawlty Towers!
Being near the Arena we booked a table at 6 to allow enough time for a meal before our concert. The place was full with a giant queue at the bar - only one person on duty. No-one to greet you - we found a table as someone was leaving and a waitress (one of just 2) asked if we had booked..... but didn’t ask our name or time booked so anyone could just answer ‘yes’! We weren’t told you have to order food and drink at the bar but eventually caught on and queued. 20 mins later we brought drinks back to the table and waited for our food - and waited - and waited! 40 minutes later still no food - so people were leaving without eating but the kitchen was still preparing their food so the hapless staff were asking ‘who ordered this’; people desperate to just eat said ‘me’ so all the orders were mixed up. We asked the poor barman (who was dispensing drinks, taking food orders - and also operating the pizza oven!) where our food was & he came back to tell us that the fish pie ordered was ‘still in the freezer downstairs’! But that there was a curry & some noodles he had available when people had walked out! So 2 of us ate that whilst the other 2 waited for the pizza. So we didn’t eat together and there was only time for 2 bites of pizza before dashing off for the concert.
Soooo we were there just 5 minutes under 2 hours and got our not very good food 5 minutes before leaving. Really really appalling experience. The staff tried but there was no manager around, no system in place (or no training?) and the place was absolutely not prepared to offer what they did. We found out as we left that Arnold’s is partnof the Ibis - they should be ashamed.

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CP
ChrisP
評価・口コミ(1)
2019年10月26日にご来店
総合1お料理1サービス1雰囲気1

We were unable to dine at Arnolds despite booking a table at 17.30 several weeks earlier. We arrived on time only to find the restaurant packed with people queuing at the bar and standing around in the eating area. There were no tables reserved for booking and it was a complete free for all. I spoke to the waitress who appeared to be in charge pointing out we had a table booked and she promised to find us a table. We were given a table at 18.05 and told to rush over quickly before someone else jumped on it? I queued up at the bar to order food and drink which took a further 10 minutes and sat down to wait. No food had arrived by 07.10 and we were attending a concert which started at 20.00. I went to the bar cancelled our order and had the money repaid onto my card and we left. There were numerous other people doing the same thing and some very unhappy and frustrated people.
It was clear though that this was not the fault of the waitress in charge but more a ridiculous resteraunt policy not to reserve booked tables. The waitress worked very hard to sort an absolute shambles maintaining her calm and smile throughout.

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p
penny
ケント
評価・口コミ(1)
2019年10月26日にご来店
総合1お料理1サービス1雰囲気3

Booked table 5.30 as going to an Andrea Bocelli concert at Arena. Shocked to see place full up and no reserved table for us. Everyone going to the concert we thought. Put on a tiny coffee table nr bar, not given a menu. Not told no waitress service so we had to QUEUE round the room to place food order. Queued over 30 mins then food did not appear..after further 30 mins we cancelled order (as did other equally dissatisfied people). Incredible this place is so ill-equipped to deal with its clients on a popular concert evening - they must surely KNOW they will be flooded with people staying there in order to see the concert but they were totally understaffed and unable to deal with the number of people.

As stated our booking wasnt even made and at 5.30 the place was full. Pitiful. It ruined our and many others evenings. I would like to be informed by the management what steps if any they were putting in place to make sure they are adequately prepared for large demand of people - there were no excuses whatsoever. The place had no staff, and to have to queue up for food was unacceptable. The management should be taken to task over this disgraceful service. There was no excuse for it.

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j
jackieh
ヨークシャー
評価・口コミ(1)
2019年10月13日にご来店
総合1お料理1サービス1雰囲気1

we ordered terrayaki noodles nothing of the sort very bland and tasteless 24 pounds fr a few tastless noodles we gfelt ripped off never again

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CM
ColinM
ロンドン
評価・口コミ(1)
2019年10月5日にご来店
総合2お料理2サービス5雰囲気2

Arnold’s has changed focus from a la carte table service to burger order at bar. We booked after an earlier visit prior to the change. The staff were very welcoming and explained upfront about the changes. We stayed as we had an appointment to make and didn’t want to be wandering the streets looking for an alternative.
Pleasant but not my idea of a meal out.

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DS
DanielS
評価・口コミ(1)
2019年9月27日にご来店
総合1お料理1サービス1雰囲気3

When we arrive we were told to ‘sit anywhere’ despite booking in advance. We were a table of 5, with no tables of that size available.
There was person behind the bar and 1 waiting staff. Neither could cope with how busy it was.
As we were queuing to place our order at the bar we overheard another table complain that they had been waiting 40 minutes for a burger, at a time when they were only the 2nd table seated. Now the room was full and with only 1 hour before our show at the arena we decided to get up and walk out.

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AS
AnnS
ヨークシャー
評価・口コミ(1)
2019年7月30日にご来店
総合5お料理5サービス5雰囲気5

A fab meal as always but so sad to hear the restaurant is cloudy.

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B
Bolo1007
ロンドン
評価・口コミ(3)
2019年7月6日にご来店
総合5お料理5サービス5雰囲気5

Great food and lovely staff would highly recommend.

Arnold's Bar & Kitchen
返信日 2019年7月19日

Thanks Bolo1007 - good to hear you enjoyed your visit.

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ML
MartinL
リンカンシャー
評価・口コミ(2)
2019年7月2日にご来店
総合4お料理4サービス5雰囲気5

We were greeted immediately upon entering the restaurant, taken to a table and served some water. We were given a menu with friendly advice about what was on offer. The choice on the menu was good and the food when it arrived was excellent. We enjoyed the whole experience of dining at Arnolds's.

Arnold's Bar & Kitchen
返信日 2019年7月19日

Dear MartinL, Many thanks for your comments - we are delighted you enjoyed your visit.

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AS
AnnS
ヨークシャー
評価・口コミ(2)
2019年6月29日にご来店
総合5お料理4サービス5雰囲気5

This is our second visit to Arnolds and I'm sure it won't be our last. I knocked a star off the food because my starter had obviously been microwaved and it was too hot to eat for a while. Otherwise we had a lovely evening and they are very geared up for theatre/arena goers!

Arnold's Bar & Kitchen
返信日 2019年7月5日

Dear AnnS, Delighted to hear you enjoyed your second visit, however, I can assure you we do not use a microwave. I am guessing you had the smoked haddock gratin which is heated in the oven.

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GW
GillianW
ヨークシャー
評価・口コミ(1)
2019年6月22日にご来店
総合5お料理5サービス5雰囲気5

Excellent food service very good great place to eat and drink

Arnold's Bar & Kitchen
返信日 2019年7月5日

Dear GillianW, Thanks for that - good to hear you enjoyed your visit.

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R
Retiredhospitalitycaterer
ロンドン
評価・口コミ(4)
2019年6月20日にご来店
総合4お料理5サービス5雰囲気4

As always, there was nothing anyone could complain about. We enjoyed a very pleasant evening catching up with old friends who were also impressed with the food & service. Nothing was too much trouble for the very pleasant staff who were very attentive but not obtrusive. A good night was enjoyed by all. Thank you.

Arnold's Bar & Kitchen
返信日 2019年7月5日

Dear Retiredhospitalitycaterer, That's a name I'll not forget! Thanks for your comments. I am pleased to hear a good time was had by all.

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OT
OpenTable ダイナー
ヨークシャー
評価・口コミ(5)
2019年6月15日にご来店
総合4お料理4サービス4雰囲気4

Fantastic, looking for somewhere new, food nice, wine list interesting, including 6 choices of dessert wine.

Try it, good value too.

Arnold's Bar & Kitchen
返信日 2019年6月18日

Many thanks for your great review - much appreciated.

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JH
JohnH
ヨークシャー
評価・口コミ(1)
2019年6月15日にご来店
総合5お料理5サービス4雰囲気4

I booked a table at Arnold’s partly because of the reviews I had read. I wasn’t disappointed.
There was no rush, we were seated in the bar and were shown to our table when we were ready. Staff were attentive but in no way overbearing, they were friendly and the food arrived nice and quickly. The meals were a high standard and there was no pushing for us to move on once we had finished. In all we must have spent 3 hours in what was a nice relaxed environment. A thoroughly enjoyable evening.

Arnold's Bar & Kitchen
返信日 2019年6月18日

Dear JohnH, Thanks for that - delighted to hear you enjoyed the evening and hope to welcome you back soon.

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RC
vipRCEM
ロンドン
評価・口コミ(15)
2019年6月6日にご来店
総合5お料理5サービス5雰囲気5

Very good service and excellent food

Arnold's Bar & Kitchen
返信日 2019年6月18日

Dear RCEM, Thank you.

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JB
JeanB
評価・口コミ(1)
2019年6月4日にご来店
総合5お料理5サービス5雰囲気5

Friendly, attentive staff. Superb food. Good value. Best meal out for a long time.

Arnold's Bar & Kitchen
返信日 2019年6月7日

Dear JeanB, Thanks for that - much appreciated. See you again soon I hope.

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SH
SteveH
ハートフォードシャー州
評価・口コミ(1)
2019年6月3日にご来店
総合4お料理4サービス5雰囲気4

Great for pre-show food and drinks! Slick efficient service timed to get you to the show on time!

Arnold's Bar & Kitchen
返信日 2019年6月7日

Dear SteveH, Thanks for that. There is always added pressure on Arena nights so I am delighted you enjoyed the evening and made it to the show on time.

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GL
GemmaL
評価・口コミ(1)
2019年6月3日にご来店
総合5お料理5サービス5雰囲気5

Got us in an hour early. Good quality of food, service was friendly and efficient

Arnold's Bar & Kitchen
返信日 2019年6月7日

Dear GemmaL, Thank you - delighted you enjoyed your visit.

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LH
LeeH
ロンドン
評価・口コミ(1)
2019年5月31日にご来店
総合5お料理5サービス5雰囲気5

Had a lovely set menu with wine with friends.

Arnold's Bar & Kitchen
返信日 2019年6月7日

Hi LeeH, Delighted to hear it - thanks.

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DW
DarrenW
ヨークシャー
評価・口コミ(2)
2019年5月28日にご来店
総合5お料理5サービス5雰囲気5

Excellent food, excellent service, lovely surroundings. What's not to like. just book a meal you will not regret it.

Arnold's Bar & Kitchen
返信日 2019年6月7日

Dear DarrenW, Thanks for that - much appreciated. Look forward to seeing you again.

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DH
DianeH
カンブリア
評価・口コミ(2)
2019年5月28日にご来店
総合5お料理5サービス5雰囲気4

Fantastic food, service and ambience.
Would return and highly recommend

Arnold's Bar & Kitchen
返信日 2019年6月7日

Dear DianeH, Many thanks for posting a review. I am delighted to hear you enjoyed your visit and hope to welcome you back soon.

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AP
AngieP
評価・口コミ(1)
2019年5月28日にご来店
総合5お料理5サービス5雰囲気5

Great to have a pre concert meal here. So close to the arena. Good food with quick service. Well work a visit.

Arnold's Bar & Kitchen
返信日 2019年6月7日

Dear AngieP, Great to hear you enjoyed your visit - thank you. Hope to welcome you back soon.

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LM
LindaM
評価・口コミ(1)
2019年5月23日にご来店
総合5お料理5サービス5雰囲気4

Been a couple of times now food is good two course and a glass of wine offer is value for money . Excellent service I will be back

Arnold's Bar & Kitchen
返信日 2019年5月29日

Dear LindaM, Many thanks for posting a review. I am delighted to hear you enjoyed both visits and hope to see you again soon.

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よくある質問

OpenTable ダイナー26名によるArnold's Bar & Kitchenの評価は2.6☆です。

はい。日時と人数を指定して空席を検索し、ご予約を入れてください。