Arnold's Bar & Kitchen
Service was quite slow, although it was busy as event on at the Arena. Maybe employ extra staff when events are staged?
Some food we ordered was then no longer available. Also one starter wasn't ordered in the kitchen so our party of 6 had to wait for the 6th person to finish their starter.
Visited Arnold's on Friday 8th November prior to a theatre trip. Was very disappointed to find that it has changed from a proper restaurant to a basic fast food place. No table service for ordering. Order and pay at the bar only. Limited menu choices. The music was deafening which resulted in several drinking patrons shouting to each other and being quite rowdy. The music was turned down when we complained thankfully.
Very disappointing, won't be returning and wouldn't recommend
Very poor indeed. There was a forty five minute wait on food as there was an event on at the First Direct Arena, which we were going to. I had to ask three times to be shown to our table as i had pre booked. I had to ask for our table to be cleared and to be wiped. There were no salads being served so we opted for the butterfly chicken and when the food did finally come it was pretty disappointing I have to say. Considering the pressure that the staff were under they were were very welcoming. Surely if Arnold’s know that there is event happening they should get more staff in to deal with the rush??
The worst dining experience of my life - a proper Fawlty Towers!
Being near the Arena we booked a table at 6 to allow enough time for a meal before our concert. The place was full with a giant queue at the bar - only one person on duty. No-one to greet you - we found a table as someone was leaving and a waitress (one of just 2) asked if we had booked..... but didn’t ask our name or time booked so anyone could just answer ‘yes’! We weren’t told you have to order food and drink at the bar but eventually caught on and queued. 20 mins later we brought drinks back to the table and waited for our food - and waited - and waited! 40 minutes later still no food - so people were leaving without eating but the kitchen was still preparing their food so the hapless staff were asking ‘who ordered this’; people desperate to just eat said ‘me’ so all the orders were mixed up. We asked the poor barman (who was dispensing drinks, taking food orders - and also operating the pizza oven!) where our food was & he came back to tell us that the fish pie ordered was ‘still in the freezer downstairs’! But that there was a curry & some noodles he had available when people had walked out! So 2 of us ate that whilst the other 2 waited for the pizza. So we didn’t eat together and there was only time for 2 bites of pizza before dashing off for the concert.
Soooo we were there just 5 minutes under 2 hours and got our not very good food 5 minutes before leaving. Really really appalling experience. The staff tried but there was no manager around, no system in place (or no training?) and the place was absolutely not prepared to offer what they did. We found out as we left that Arnold’s is partnof the Ibis - they should be ashamed.
We were unable to dine at Arnolds despite booking a table at 17.30 several weeks earlier. We arrived on time only to find the restaurant packed with people queuing at the bar and standing around in the eating area. There were no tables reserved for booking and it was a complete free for all. I spoke to the waitress who appeared to be in charge pointing out we had a table booked and she promised to find us a table. We were given a table at 18.05 and told to rush over quickly before someone else jumped on it? I queued up at the bar to order food and drink which took a further 10 minutes and sat down to wait. No food had arrived by 07.10 and we were attending a concert which started at 20.00. I went to the bar cancelled our order and had the money repaid onto my card and we left. There were numerous other people doing the same thing and some very unhappy and frustrated people.
It was clear though that this was not the fault of the waitress in charge but more a ridiculous resteraunt policy not to reserve booked tables. The waitress worked very hard to sort an absolute shambles maintaining her calm and smile throughout.
Booked table 5.30 as going to an Andrea Bocelli concert at Arena. Shocked to see place full up and no reserved table for us. Everyone going to the concert we thought. Put on a tiny coffee table nr bar, not given a menu. Not told no waitress service so we had to QUEUE round the room to place food order. Queued over 30 mins then food did not appear..after further 30 mins we cancelled order (as did other equally dissatisfied people). Incredible this place is so ill-equipped to deal with its clients on a popular concert evening - they must surely KNOW they will be flooded with people staying there in order to see the concert but they were totally understaffed and unable to deal with the number of people.
As stated our booking wasnt even made and at 5.30 the place was full. Pitiful. It ruined our and many others evenings. I would like to be informed by the management what steps if any they were putting in place to make sure they are adequately prepared for large demand of people - there were no excuses whatsoever. The place had no staff, and to have to queue up for food was unacceptable. The management should be taken to task over this disgraceful service. There was no excuse for it.
we ordered terrayaki noodles nothing of the sort very bland and tasteless 24 pounds fr a few tastless noodles we gfelt ripped off never again
Arnold’s has changed focus from a la carte table service to burger order at bar. We booked after an earlier visit prior to the change. The staff were very welcoming and explained upfront about the changes. We stayed as we had an appointment to make and didn’t want to be wandering the streets looking for an alternative.
Pleasant but not my idea of a meal out.
When we arrive we were told to ‘sit anywhere’ despite booking in advance. We were a table of 5, with no tables of that size available.
There was person behind the bar and 1 waiting staff. Neither could cope with how busy it was.
As we were queuing to place our order at the bar we overheard another table complain that they had been waiting 40 minutes for a burger, at a time when they were only the 2nd table seated. Now the room was full and with only 1 hour before our show at the arena we decided to get up and walk out.
A fab meal as always but so sad to hear the restaurant is cloudy.
Great food and lovely staff would highly recommend.
Thanks Bolo1007 - good to hear you enjoyed your visit.
We were greeted immediately upon entering the restaurant, taken to a table and served some water. We were given a menu with friendly advice about what was on offer. The choice on the menu was good and the food when it arrived was excellent. We enjoyed the whole experience of dining at Arnolds's.
Dear MartinL, Many thanks for your comments - we are delighted you enjoyed your visit.
This is our second visit to Arnolds and I'm sure it won't be our last. I knocked a star off the food because my starter had obviously been microwaved and it was too hot to eat for a while. Otherwise we had a lovely evening and they are very geared up for theatre/arena goers!
Dear AnnS, Delighted to hear you enjoyed your second visit, however, I can assure you we do not use a microwave. I am guessing you had the smoked haddock gratin which is heated in the oven.
Excellent food service very good great place to eat and drink
Dear GillianW, Thanks for that - good to hear you enjoyed your visit.
As always, there was nothing anyone could complain about. We enjoyed a very pleasant evening catching up with old friends who were also impressed with the food & service. Nothing was too much trouble for the very pleasant staff who were very attentive but not obtrusive. A good night was enjoyed by all. Thank you.
Dear Retiredhospitalitycaterer, That's a name I'll not forget! Thanks for your comments. I am pleased to hear a good time was had by all.
Fantastic, looking for somewhere new, food nice, wine list interesting, including 6 choices of dessert wine.
Try it, good value too.
Many thanks for your great review - much appreciated.
I booked a table at Arnold’s partly because of the reviews I had read. I wasn’t disappointed.
There was no rush, we were seated in the bar and were shown to our table when we were ready. Staff were attentive but in no way overbearing, they were friendly and the food arrived nice and quickly. The meals were a high standard and there was no pushing for us to move on once we had finished. In all we must have spent 3 hours in what was a nice relaxed environment. A thoroughly enjoyable evening.
Dear JohnH, Thanks for that - delighted to hear you enjoyed the evening and hope to welcome you back soon.
Very good service and excellent food
Dear RCEM, Thank you.
Friendly, attentive staff. Superb food. Good value. Best meal out for a long time.
Dear JeanB, Thanks for that - much appreciated. See you again soon I hope.
Great for pre-show food and drinks! Slick efficient service timed to get you to the show on time!
Dear SteveH, Thanks for that. There is always added pressure on Arena nights so I am delighted you enjoyed the evening and made it to the show on time.
Got us in an hour early. Good quality of food, service was friendly and efficient
Dear GemmaL, Thank you - delighted you enjoyed your visit.
Had a lovely set menu with wine with friends.
Hi LeeH, Delighted to hear it - thanks.
Excellent food, excellent service, lovely surroundings. What's not to like. just book a meal you will not regret it.
Dear DarrenW, Thanks for that - much appreciated. Look forward to seeing you again.
Fantastic food, service and ambience.
Would return and highly recommend
Dear DianeH, Many thanks for posting a review. I am delighted to hear you enjoyed your visit and hope to welcome you back soon.
Great to have a pre concert meal here. So close to the arena. Good food with quick service. Well work a visit.
Dear AngieP, Great to hear you enjoyed your visit - thank you. Hope to welcome you back soon.
Been a couple of times now food is good two course and a glass of wine offer is value for money . Excellent service I will be back
Dear LindaM, Many thanks for posting a review. I am delighted to hear you enjoyed both visits and hope to see you again soon.
OpenTable ダイナー26名によるArnold's Bar & Kitchenの評価は2.6☆です。