Bayside Grill - Grand Hotel
My husband and I made reservations and came early to watch sunset. We had a cocktail outside, which was great. I asked for the fans to be turned down because it was breezy, and they were beginning to light the firepits, but that never happened.
We arrived for dinner, extremely slow service, the gentleman at the table next to us told us we needed to request bread, and the waitress told me” it’s not Olive Garden where we just bring you bread. When I told her I was not familiar with Olive Garden, she simply said they are like McDonald’s.
We had 2 managers come over to apologize for the wait, and then we waited again. Finally our food showed up, Pirlau, for my husband and crawfish fettuccine for me. I asked the waitress where the crawfish was in the dish and she said it is ground up really fine so you can’t see it. The next day I got another phone call from a manager apologizing profusely again for the extremely long wait, and he did leave a number to call back, but we were occupied for most of the day.
Not impressed at all, will not recommend to friends who are visiting the area, and won’t be back to another similar property in a long time.
Hello MERoth, Thank you for sharing your thoughts on your Bayside Grill dining experience. First and foremost please allow for us to apologize for the shortcomings in service you received. We will certainly work with our staff to ensure they are giving the best of ourselves to our guests. Please know your insights will go a long ways towards assisting us in becoming the type of establishment you would be proud to share with friends and family. We hope this message finds you well.
Other than the tables are too close together and neighboring peoples conversations are at your table the experience was good. The food was exceptional as was the view from our table to the bay. They are sanitizing everything which means a lot at this time. The wine list was excellent as well and the desserts looked amazing (we restrained from ordering)
They must thin out the tables but we will go back again!!!
Hello JJJJ, We wanted to thank you for sharing your experience regarding the Bayside Grill. Your thoughts and insights will go a long way towards helping us to improve. We certainly are pleased you enjoyed the food and view. We will continue to work at improving all aspects of our guests dining experience. Hope this message finds you and your family well and safe!
Very relaxing & enjoyable!
Hello Anonymous, Thank you for your kind review regarding the Bayside Grill! We are pleased you enjoyed yourself and have shared with our team. We certainly hope to see you again sometime in the future.
Regularly eat here and always enjoy. Great ambiance with a choice of different restaurants for different occasions.
Hello CraigM, We are pleased to hear how you have enjoyed dining in our outlets. We truly have the greatest job in the world being tasked with attending to the greatest guests in the world! We have shared with our teams and they are elated that you continue to return. We will always work diligently to ensure your experiences improve and we certainly look forward to your return!
The food was outstanding, the seafood was very incredibly fresh, the variety of foods was delightful, the music was superb, and the service was always with a smile. Can you tell we all had a fantastic experience?
Hello KathyB, Thank you for your gracious review of the Bayside Grill. We were happy to share with our associates and they were visibly pleased to see how you enjoyed yourself. We look forward to taking great care of our guests and hope you will join us again someday soon!
We brunch quite often and always enjoy! The food today was AWESOME!!! Thank you!
Hello Anonymous, Thank you for sharing your Brunch experience with us! We have shared with our Culinary Team and they are excited to know you enjoyed the food. We are always working hard to exceed our guests expectations and appreciate your insights and feedback. Please visit us again soon!
The crabmeat and cheese dip was excellent as was the salad and pizza
Hello Anonymous, Thank you for your kind words regarding the food you enjoyed in the Bayside Grill. Our culinary team was excited to hear how you enjoyed their creations. We are getting ready to roll out our new menu (the items you enjoyed are still on it) and think there are some great new ones you would enjoy. Please feel free to visit again soon!
Seated us fast. Food was good. Didn’t quite get my order right but was good none the less. They were adjusting tables beside us for a larger group which got a bit loud.
Hello Anonymous, Thank you for sharing your experience in our Bayside Grill. We wish to apologize for the shortcomings you experienced with the improper order recorded and the larger table. Traditionally we do not have so many large tables on Valentines Day but we did have a few this year. We will work harder in the future to ensure our guests experiences are more exemplary and to the standards they have come to expect.
I was torn between a4 and a 5 for overall. I was a little taken aback at how casual the place was. As this is the Grand Hotel I was kind of expecting a bit classier atmosphere. It wasn’t BAD, don’t get me wrong. But I thought maybe some table linens might be in order. Especially fir Valentine’s Day, which was when we cane here. The service was most excellent and the food was very good. I had shrimp and grits and It had Cajun sausage in it too and was delicious. We ordered the crab dip appetizer and it didn’t disappoint. I also very much enjoyed the large helping of chocolate torte. The prices were very reasonable I thought. So really the only thing I thought was a little off was the atmosphere. Five stars.
Hello KathyR, We truly appreciate your insights regarding your dining experience at the Bayside Grill. We do understand Valentines Day is a special occasion for many guests. We do offer a more refined environment in our sister restaurant and would certainly recommend for the future. We have shared your thoughts with our team and they are thrilled you wound up having a positive experience. Please never hesitate to share how we can best improve for our guests and thank you for your patronage!
Hello Anonymous, Thank you for joining us on your special day! Please come visit us again soon!
Hello Anonymous, Please allow us to apologize for the slow service which you received on Valentines Day. We will work with our teams to mitigate this issue on our busier days. We do appreciate your having joined us that evening and furthermore sharing your insights. I assure you our intention is to exceed your expectations and that will be our focus moving forward. We do look forward to another opportunity to provide you the service which you deserved.
Service was excellent. Food was delicious
Hello Anonymous, Thank you for taking the time to share your thoughts on the Bayside Grill. We were delighted to inform our associates about your kind words. They were quite pleased to know how you enjoyed yourself. Certainly we would hope you would find your way back to us!
Not like it use to be at Grand
Also menu very limited for the Grand
Hello Foodie, We wished to thank you for your honest assessment of the Bayside Grill. Your thoughts will assist us in many ways to work towards providing all of our guests not only great service/food, but value as well. Rest assured we will strive diligently to see where we can make improvements and areas we can focus on to give our guests the experience they have come to expect from our dining outlets. Please feel free to reach out to us for further insights and know we are working on it.
Thoroughly enjoyed the beautiful Christmas decorations, excellent dinner followed by relaxing cocktails in Bucky’s Lounge!
Hello LarryM, Our staff is elated to know how you enjoyed yourself in both our Bayside Grill and Bucky's Lounge. It is because of great guests such as yourself we are able to enthusiastically provide great service and truly enjoy what we do. We look forward to your return and hope this message finds you well!
Love it here! Great service, delicious food, wonderful friendly management and staff. Clean and inviting always!
Hello Anonymous, We appreciate you taking the time to share your experience regarding the Bayside Grill. Our team wished to say thank you for choosing to dine with us and again for your kind words. We assure you we will always work hard to make sure our guests are well taken care of. Please feel free to join us again soon!
We went to Bayside Grill on Thanksgiving day. I rarely review a restaurant on a busy day like Thanksgiving or Mothers Day as they are stressed to their limits. That said, our experience was fantastic even without allowances for the day! We were seated promptly, our waitress Tori was friendly and we did not feel rushed, the food came in a timely fashion, and was hot and tasty. Excellent Job!
Hello LaheySC, Thank you kindly for your gracious review of the Bayside Grill! We have shared with Tori and the team and they are thrilled you had such a wonderful time. We are proud to know you enjoyed yourself and hope to one day serve you again.
We were greatly warmly upon our arrival and seated in a great spot. Our service was friendly and knowledgeable; as good as could be. The food was outstanding, a little better than we expected. All in all, a great dinner experience and we will return.
Hello SRAL, Thank you kindly for your thoughtful review of the Bayside Grill. Our staff truly works hard to ensure all of our guests are well attended to and they will be pleased to know you enjoyed your experience. Because of great guests such as yourselves we are able continue to provide great food and service to some of the most wonderful people. We certainly hope to see you again soon!
Gumbo soup and Cobb salad mediocre. Pizzas better. Waitress great!!!
Hello Anonymous, Thank you for your honest assessment of the Bayside Grill. We have shared with our staff, both service and culinary to ensure moving forward we are providing our guests with the best of both teams. We truly appreciate your insights and hope you'll join us again soon to see how we are working to improve.
Food was excellent. The shrimp dip is a must!!!
Hello Anonymous, We are pleased to hear you enjoyed the Gulf Shrimp Dip. It is one of our most popular items. We have shared with our culinary team and they are happy to know how much you enjoyed it. Thank you for taking the time to share, it is because of great guests such as yourself that we can continue to do what we love most, take care of great people! We hope to see you in the near future!
Breakfast was wonderful. I will return.
Hello Anonymous, Thank you for your kind review of our breakfast service. We have shared with our team and they are pleased to know you enjoyed yourself. We look forward to your return!
Great view of Bay. Good to Good plus service. Had to ask for napkins and cutlery.
Hello Anonymous, Please allow for us to apologize for the shortcomings in service you received while dining in the Bayside Grill. We certainly aim to exceed our guests expectations and it appears we fell short regarding your experience. I assure you we will work with our staff to ensure they are trained and ready to give our guests the best possible dining experience. We would certainly hope to see you again to give you the meal you deserved.
Nice location but food is average quality wise compared to the price. I would have expected better but quality for the higher price. However the location is great and nice ambiance .
Hello LTCAL94, We wished to thank you for taking the time and sharing your thoughts on our Bayside Grill restaurant. Our guests insights are the best asset we have in continually improving upon ourselves. We do apologize for not exceeding your expectations and we can assure you we will take your thoughts and translate them into action when it comes to providing value to our guests. We do certainly hope you will join us again for the experience you deserve.
Living here we have been staying, dining etc at this property for years. We had dinner here at Bayside Grill just prior to them closing to remodel and thought we would it check out now that everything’s complete. Unfortunately it was just as disappointing as our last visit. The staff is very friendly but the kitchen was extremely slow and once the food arrived my grouper was rubbery and tasted like it had sat for a while before being brought out. My sons was the same, my daughters wrap was fine and my other son had the steak which was ok.
I’m not sure what changed from a management perspective in the past couple years but sadly we won’t dine here again.
Hello Anonymous, Thank you for sharing your insights with us regarding your Bayside Grill dining experience. Please allow us to apologize for the shortcomings you incurred during your time with us. We will work tirelessly to ensure our service and product standards meet our guests expectations. We do hope you will give us another try at some point in the future as we are certain we can improve upon your last visit.
Food was acceptable but not outstanding.
Service was spotty, server was sweet but clearly had too many tables and could not give us the attention she wanted too.
It is a very noisy place and not necessarily in a good way. It’s hard to hear the conversation at your table.
Hello Anonymous, Thank you for taking the time to share your experience regarding the Bayside Grill. Please allow us to apologize for any shortcomings you experienced while dining with us. Rest assured we will work diligently to address the issues you brought to our attention. We have a great team who will be eager to ensure situations such as these no longer adversely affect our guests. We certainly hope you will try us again!
Enjoyed our meal; the sunset and putting green. Good value. Strawberry lime cider was very good; burgers and shrimp Cobb salad. Location is spectacular
Hello Anonymous, Thank you for your kind review of our Bayside Grill! We have shared with our staff and they are please to know you enjoyed yourself. We look forward to taking great care of you again!
Hello SandyB, We wanted to write you to thank you for sharing your Bayside Grill experience with others. We review all of our guests feedback to try and find ways to improve upon ourselves and your review will certainly assist us with that endeavor. We certainly hope you will find your way back to the Bayside Grill one day and look forward to the opportunity to serve you again!
The food was ok. For the price we paid I expected a lot more.
Hello bunny, Thank you for sharing your experience with us regarding your recent visit to our Bayside Grill restaurant. We are currently reviewing with our culinary and management team to ensure we are always providing the best possible products and service at a value that our guests can appreciate. We certainly hope you will visit us again in the future!
Would probably recommend another restaurant at the Grand Hotel
Hello RebeccaP, Thank you for taking time to share your experience about our Bayside Grill. Please rest assured knowing we will always strive to be the best we can be and insights from guests such as yourself will assist us in being able to continually improve to best take care of our guests. We do sincerely wish to see you again!
I was so very disappointed with the quality of service and food for the price. I knew it might not be great but all 4 of us agreed we hadn’t eaten a worse meal in the whole Fairhope area. Truthfully, I am an easygoing patron but this was beyond me overlooking it because of special event. Hoping Marriott will intervene and up their game. Such a beautiful setting for such less than mediocre food. Will say that the staff was friendly!
Hello Mss1, Thank you for taking the time to share your thoughts about your experience in the Bayside Grill. Please allow us to apologize for the shortcomings you experienced while dining with us. We are currently reviewing our standards with our service and culinary team to ensure our guests always get the best experience possible. Please let us know how we can assist in making your next visit an amazing one!
Vacay-ate dinner there twice and thoroughly enjoyed food and wine and watching our 6 year old son play putt-putt while we dined. Fed him a room service cheese pizza while we got dressed- almost like a date night!!
Hello Anonymous, Thank you for your gracious review of our Bayside Grill. It is because of great guests such as yourself that we can continue to offer the services and products that we do. We certainly hope to take great care of you again sometime in the near future!
Waitress took way to long between orders and took 20 minutes to get the check . We have been there twice in the last 2 months and both times the service was bad
Hello Anonymous, Please accept our apologies for the diminished service you received while dining with us in the Bayside Grill. Certainly the delays you experienced are well below our standards. I would like to pass along that we are training and educating our associates to continually improve upon themselves in order to best serve our guests. Thank you for sharing with us so that we may constantly strive to be the best we can be.
Service was extraordinary. Food was pretty bland and priced more like fine dining than the family restaurant fare it is.
Hello Anonymous, Thank you for taking the time to review the Bayside Grill. We have shared your thoughts with both our service staff and culinary team. We certainly will make sure we evaluate our offerings to ensure we are doing everything in our power to exceed our guests expectations. We certainly appreciate your honest feedback and hope you join us again sometime soon!
Bayside Grill has excellent food and a wonderful atmosphere.
Hello LizP, Thank you for your review of the Bayside Grill. We are pleased and honored to serve such wonderful guests. We have shared your thoughts with our team and they are thankful for your kind words. We look forward to seeing you soon!
Beautiful setting, good food but nothing spectacular. Ultimately the view is the real stunner.
No better view on Mobile Bay. Not restricted to hotel guests so go and enjoy.
Hello BayBear, Thank you for your kind review of our Bayside Grill! We take great pride in working hard to ensure our service and offerings match the beauty that is Mobile Bay. Please come see us again soon!
Blueberry Pie is amazing!
Hello RestaurantGroopie, Thank you for sharing your thoughts on the Weeks Bay Blueberry Pie in our Bayside Grill! We have shared your review with our Pastry Team and they are delighted. We look forward to your next visit!
food was great. server was amazing but i did get hit with a golf ball while eating but it didn’t hurt
Hello Mandy, Thank you for your kind review of our Bayside Grill! It always brings us joy to know our guests felt well taken care of. We have shared your insights with our team and they are elated to know you enjoyed yourself. We do apologize for the golf ball incident and will continue to work to make sure our guests may dine in comfort and safety. We hope this message finds you well and that you are enjoying your day!
Food wasn’t really good and over priced. If your staying at resort go to downtown fairhope and eat.
Hello Anonymous, Thank you for your honest feedback regarding your dining experience in our Bayside Grill. Please allow us to apologize for the experience you had. We hold ourselves to a very high standard and it appears that we fell short of your expectations. Rest assured we will review with our Culinary Team and work diligently to ensure all of our products not only meet our guests expectations, but exceed them. Please let us know if ever there is anything we can do for you.
Great customer service and delicious food!! We were celebrating a family member's birthday. The food took a while to prepare then was delivered room temperature. They seemed understaffed for a Holiday weekend. When we expressed our concerns, the staff went above and beyond to take care of us. Our food was remade. This time it came out hot and tasted delightful!! The server, managers and chef all came to our table to apologize. Exceptional customer service! Would highly recommend!
Hello Julie, Thank you kindly for your gracious review of our Bayside Grill. We understand there were some delays in service and we wanted to reach out to you and thank you for your understanding. Certainly it is always our aim to exceed our guests expectations and despite the shortcomings we are happy you enjoyed your time in the end. Never hesitate to let us know how we can be of service to you!
Average food at high Rice’s with poor I knowledgeable servers
Hello mark, Thank you for taking the time to share your thoughts regarding the Bayside Grill. We appreciate your insights and will work with our staff to improve upon our services and products. We certainly hope you will try us again as we continually strive to grow and better our standards. Please accept our apologies for your experience and let us know if ever there is a way to assist your future needs.
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OpenTable ダイナー136名によるBayside Grill - Grand Hotelの評価は4.3☆です。