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Benihana - Downey, CA
This is a poorly run benhinna. The host and waitress were slow and hard to get to help. The chef was great. But you have to wait for a reservation and they don't put chefs at the tables that waited the longest. I watched a table get a chef before my table and a table waiting longer then me. Then we got a chef so there was another table who were just completely skipped over. I wouldn't go back to this benhinna.
It should not have taken 30 minutes to be seated if you make a reservation. Then another 45 minutes for the cook to come out, and having to wait 20 minutes for the server to come so we can pay after demanding to speak to a manager. This was not worth my time or money.
So we waited a total of 45 minutes if not more for drinks to come to our table and then an additional 45 minutes (if not more) for a chef to finally reach out table. Seemed like the chef may have been new and she was overall very kind and friendly but we were already quiet annoyed for having to wait so long as others at our table also asked why it was taking so long and at one point we only saw one chef cooking out of about 6-7 table also waiting and seated for a chef. The food was alright, a bit heavy on butter but like we stated she may have been fairly new from what she said. Nonetheless it did take quite a bit for me to get my food as it was cooked last and by the time I got it my partner was already done with his meal. Lastly as we were leaving we noticed that the rest of the table was given their check and boxes ToGo but we were left waiting for whatever reason. I had to ask a total of 4 times in order to finally get a box and that’s when they finally came to pick up our check. This is the first time we’ve have had an experience like this at this location and we were just really disappointed with our experience overall.
Fun meal. Food was good and cooked to order. The chef did a great job, but had limited tricks. Other chefs had a much bigger routine. Overall, it was a great meal.
Great customer service, server was polite my family had a lot of fun
Waited for about 30 mins when I got there even though I had reservations. The seater Destinee was really with a nasty attitude. But after that, the people that were at out table were great. Even my waitress could've been a little better explaining the menu. Overall the experience was fantastic. The chef Chico was wonderful and kept everyone laughing.
The location was easy to get to. The dining area and restroom were clean. We were served promptly. Our orders were accurate, even the special requests. The chef was engaging, but he overcooked the shrimp. All-in-all a very good experience.
8:45 reservation, did not eat until after 10:00.
They don’t seem to have enough cooks. They shouldn’t book so many tables if they can’t handle the crowd.
We waited almost an hour to sit down the birthday boy didn’t get his rice til we were leaving. Chef didn’t do any tricks just cooked . Our waiter was cool everyone else had an attitude. We’re gonna keep going to the Anaheim one, Downey sucks
Cook not very interactive just basically cooked food. Waitress was very good always making sure if there was anything needed and double checked request.
Front desk ladie horrible 3 hours to eat not professional workers
Reservation was for 6:45p, but we didn’t get anything until 8p. After that, the service was great.
Took a long time before they even got started after we were seated. This place is more of a date night type dinner place.
Food was delicious. Ordered 2 sushi….didn’t come. Told them to forget it because our food was about to be completed. Then, because I wanted it, I said just bring one. Was told that there was confusion and our sushi was picked up by someone else. They brought us two anyway but comped one of them. That was a very acceptable and appreciated offer. Great time. Thank you.
Food was delicious the chef was very friendly waitress was super helpful and fast.
The food, the service and just everything was absolutely perfect. I recently visited to celebrate my best friends birthday! We had a perfect time and I will absolutely recommend this location to my friends and family! I look so forward to enjoying this deliciousness again very soon!
Our host taking the order was great! The cook was terrible. Probably won’t return to this location.
Dining at Benihana is always a pleasure!
Took over 1 hour to get a cook. Save your self the headache go to the Torrance location.
Please consider new chairs that are a little higher, we ended up getting a cushion from our car. Our seats were so low, the table was below my elbow level.
We waited an hour and 15 minutes PASSED our reservation time just for our order to be taken!! What awful service!
We love the food at Benihana. Service is usually excellent as well.
I only have a party of two
When I got the bill I was wondering why the bill was so high they charge me a service charge and I asked why they said if I have a party of eight or more they charge a service charge
I’m just party of two how can I have a party of eight
I was forced to sit with the other six people
I have to argue to takeoff the service charge they Did me wrong
I made a reservation for 1:00pm, and was not seated until nearly 2pm (on a weekday). After inquiring with the hostess, I was only told “we’ll seat you as soon as we can.”
After finally being seated, I ordered an appetizer (shrimp tempura roll). Even that took a while and came out the same time the soup/salad (served with lunch) came to the table.
I have no issues with the food as the cook was EXCELLENT.
However, the servers were inattentive and lacked urgency. I had to ask twice for a refill, which was initially offered to me by the server. The second time, the cook asked the server for a refill on my behalf. She came out with one drink at a time for a table that seated 8.
The server did not inquire with the entire table for continued needs, just a section (I was only there with one other guest).
Understandably, the hibachi tables were only open 2 (out of 4) at a time. Maybe due to Covid restrictions? But, it would seem the tables would have space in between them, and not have two tables right next to each other full and two empty.
Maybe it was just this location, but the slow service would not be worth another visit. I’ve received much better from Benihana in the past, and hope other locations will consider the importance of customer service.
I had a reservation at 1:00pm. Checked in at 12:50 didn’t get seated till 1:46pm server didn’t come take our drink order till 2:00. Place an appetizer at 2:00 it took so long the chef came at 2:30 to cook our food I the just cancel the appetizer because my food was being cooked. Then the server forgot to add my second rice.. the chef was okay he didn’t mind cooking it at the end for me as he did run out of rice for my sister second order. Lastly the food wasn’t fresh it was just mediocre. I’ve had better that I did t even take any food home for my kids. They are understaffed however when I got my bill I wasn’t charge for my Shirley temple so I guess that was their way of saying we screw up. However I was slitting there and waiting for the server to come back to take my check and here comes the manager how was everything, you should of heard me giggle, I paused for a second do you really want me to answer that ! Well I explain what happen and then the manager says sorry next time asked for me when you come in. There won’t be a next time at this location.
When I made the reservation I requested a birthday dessert and that never happened . Also once we got our seats the wait was a bit long. I asked the waitress for soy sauce (never got it) I also asked for more apple juice for my son and never got it.
They almost DEMAND a appointment, made one, we were eating one hour and 15 minutes later. Had to request napkins, request to re-wipe the table down ,request a CLEAN plate, request a menu. Food was good, a little over priced. It will be a while before we return.
It was good but the cook didn’t really do any cool things with the food like previous times
Delicious food and great service
Benihana’s was delicious. I appreciated the chefs jokes. Their white peach sangria and green apple sake were amazing. I would definitely return.
Chef and waitress we had were great but your employees who check you in for reservations we’re horrible!!! I walked in to check in my party of 8 and was told since 1 person were missing we couldn’t be seated. As we were waiting another party walked in, they were asked is everybody here they said no he’s on his way but they were seated. I waited 10more minutes then asked can we be seated, the other person has arrived still had to wait another 15 minutes. What’s the point of making reservations if I came early and still had to wait. So I asked the employee in the front why couldn’t we be seated like the other party. She said oh because the chef only comes out once and if you are able to order for that missing person then you could’ve been seated. Not once did she ask can we order for that person it was oh you have to wait until that person arrives. I will NEVER go back to Benihana in Downey again. I will stick with the Torrance location.
Felt like our wait between the time we ordered to the time the chef started cooking was longer than usual. Our reservations were for 245. We were seated at 3pm and didn’t start to eat til after 4pm.
My review is solely in regards to the food being cooked in front of you which is why a lot of people choose benihana. Our cook was new, and it was obvious, so it was kind of a bad first time experience for a few in our party. I'm not trying to be too harsh, but a lot of the food was cooked poorly and slow. Steak was half medium half well done who knows how? The onions were burnt and the chicken was way more dry than I've had it there before. We were very patient with our new cook and thanked her for everything and not rude in anyway. I was just super disappointed with the outcome of the food as was my brother who left to the Navy. Other than that, I love Benihana and will continue to dine here.
Reservation was at 8:45 was sat and 9:30pm the cook did not start the show until 10:45
Food is usually better. Service is very slow though.
Great to be out. Good experience and seems to be better then previous visit.
As always the food was delicious!
Old place, slow service. Food was great though. Could be cleaner
Unorganized and lack of communication
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OpenTable ダイナー3196名によるBenihana - Downey, CAの評価は3.9☆です。