Bertucci's - Chelmsford
Great service, outstanding food nice atmosphere friendly places
Thank you for dining out with us! We appreciate you sharing your experience and look forward to serving you again.
The waiter was very attentive and I felt all health protocols were being followed.
Thank you! It's our pleasure to safely serve you. We hope to welcome you back soon.
Kevin was super attentive and energetic!
Thank you for sharing such great feedback about Kevin. We hope to serve you again.
We were hesitant to eat out anywhere given the Coronavirus concerns but had received an email during the day that described what Bertucci’s was doing for health and safety of their employees and guests. The email said that they would be seating guests at every other table/booth for separation which we liked.
Glad we went. The staff was clearly appreciate we were there, cleaned our table and chairs thoroughly and gave us great service.
The food was great, fresh and exactly how we ordered it.
Did not have table. Reservation 6:15. We got seated at 6:45. Drinks and salad arrived on time. Pizza came 45 minutes later. They gave ours away.
We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.
Great food with family friendly pricing we went on a Friday night last minute for dinner made an open table reservation on the way just in case but walked right in no problem at 5:30pm. Always great pizza!
We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!
Attentive service. Comfortable seating. Pizza is definitely better fresh than delivered!
We are so glad your family enjoyed their visit! We appreciate you sharing such complimentary feedback about. Join us again soon!
Our server was friendly. Her name was Arianna.
We appreciate you sharing such wonderful feedback about Arianna! We look forward to serving you again soon!
I would not recommend the Chelmsford location. I saw two male waiters (one of them was our waiter) grab rolls with his hands (no gloves, paper, or tongs) and put them into the bread basket and served us and another table. there were tongs laying right next to the box of rolls. The female waitress used the tongs to grab the rolls. The waiter also brought us drinks and kids drinks that had slots for straws...but never brought straws and seemed annoyed when I had to ask him several times for them.
We are concerned to hear this. Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!
The food was excellent. Our server was very slow to welcome us, he should have at least taken a moment to say he would be right with us. After 10 minutes of watching servers pass us by we were about to ask the hostess who should be waiting on us when he finally came over.
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.
The prices have gotten a little ridiculous. I ordered the chicken pinata and pasta and it was all cold. Everyone else's food seemed to be warm but mine. I asked for it to be heated a little and they chose to remake it which I asked not to do. It came back looking horrible, but hot. It was pretty terrible to eat. Manager asked if we needed anything and we asked for a couple drinks and he never brought them. Waitress ended up getting then 15 mins later. Waitress was good and apologetic. Might not return .
Kristen, we apologize your experience was not up to our usual standards. We will have our team address this situation to ensure it does not reoccur in the future.
Our experience at Bertucci's was not at all a good one. Our go-to meal there is the chicken piccata. What a horrible disappointment. We received our meals 45 minutes after being seated. Each of us had 3 pieces of chicken one of which was burned the other two fair in preparation. My sauce was cold and congealed as if it were canned gravy. We spoke with the manager who did apologize and would get us another meal to which we said no thank you. Even our dinner rolls were hardly cooked at all. We left the restaurant and the remnants of two very disappointing Chicken Piccata meals.
John, we are truly sorry for the frustrating experience. We appreciate you have taken the time to share with us, as it will only help us improve ourselves.
Service was terribly slow. It wasn't very busy, but it still took an hour to get our food.
We apologize your experience was not up to our usual standards. We will have our team address this situation to ensure it does not reoccur in the future.
Very attentive to the 5 year old twins. Nice and quiet.
Thank you, Norm, for dining with us at Bertucci's. We look forward to seeing you again soon!
The food was great... waiters and waitresses were great.. only negative was that we reserved a table for 6 and the hostess didn’t talk to us till 6:30, because no one was there and there was a long line..we were seated at 6:45.
Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!
We went out for Father’s Day. They ran out of supplies, there were people yelling and flipping out over having to wait over an hour to pickup takeout, waiters yelling at managers, and managers just standing around.
My baked chicken and Tortellini was so burnt. When I say burnt I mean all the tortellinis were half black. Not to mention there was no chicken in my “chicken and tortellini”. I was very disappointed in our visit.
We were pleasantly surprised with the friendly wait staff. And the food selections made it hard to choose. We lived our meals, and the overall experience was great
We made last-minute reservations for a family dinner before some family members left for a trip. The ease of booking it online was great. Our server, Alec, was very attentive and really made the experience. To be honest, it had been YEARS since we had been to Bertucci’s because I don’t like chunks of tomato in my food (picky eater!). It popped up as a place with availability so we thought we’d go for a quick pizza. We ended up with two appetizers, four entrees, and a small pizza. Not what we planned, but all delicious. We’ll be back! Thank you, Alec, for the laughs and for being such an awesome server. :)
I hadn't been to Bertucci's for a long time, but had always liked it. When we went on Sunday evening we were seated near a large, noisy party. Our reservation was for 8pm, and the rest of the restaurant was starting to empty out, so there weren't many servers around. Our server was dreadful! She wasn't only slow, butt it seemed like she may have been hiding in the back somewhere as she was never around! It took the LONGEST time for her to come and take our order, serve the drinks, serve the food, everything! And we just couldn't find her to ask for the check, so I wandered around looking for another server to ask for the check. By this time, we were the only customers left in the restaurant and we were starting to joke that they had all gone home and forgotten us! It was an appalling experience and I will not be going back!
Service was terrible. Took over 15 minutes just to get a beer and water. Entrees were cold. Other tables dealt with the same poor service and quality.
Staff does a great job, pizza is tops. Menu is one reason to keep coming back, fresh and well prepared entrees
Wow. The wait for the food to arrive was longer than the construction of the Guggenheim. And the food? The meatballs weren't even meatballs, they are best described as undercooked meat with some sauce tossed on them. This was after having to ask for the meatballs as they were missing from my kids dinner. Avoid.
Overpriced for what we ordered and it took a long time to get our food.
Love the food. Service is sporadic since elderly host passed away. Last time there noticed the place needs a good scrubbing. Table was clean but ledges, corners and edges were dirty.
Thank you for stopping in! We appreciate your feedback and will share with our team for further improvements.
Great! Waiter didn’t tell us about price for food being extra, resulting in the “$35 for two” coming out to $52...
I ordered the eggplant dish, it was served borderline warm. My wife’s pizza was burnt on crust.
BEWARE. We ordered from the 2 for $35 menu, and could NOT use another coupon.
Nice place, great staff
Best rolls around and lovely vegetarian options, Bertuccis is our go-to restaurant for an afternoon of good food and wine.
Waiter did not seem happy.
Hosts were great, server was fine- but didn’t smile once until she dropped the check. The food was completely mediocre- I got chicken broccoli w pasta and it was just bleh. My kids filled up on bread (my fault) so they ate very little of their dinners- but the kids pizza seemed good. Other kid meal was chicken Caesar salad and much of the grilled chicken was burnt. On the upside, my kids (7 and 10) really really love playing with the little blob of pizza dough! Glad they still do this!
Served 7 of us on a Friday night. Our server was fantastic even after explaining some of party would be late. Great with our children and very attentive!
I decided to give Bertucci's another chance... and I was surprised how much better they were at this time! That's the Bertucci's a love! Very good food and excellent service!!!
We had excellent service. Our food was delicious. The restaurant was a bit on the cool side.
Overall great experience, however the pizza was not cooked evenly, well done on one side and not enough on the other. Need to rotate pizza when it is in the oven.
It was good, as always. The pizza is good and very hot, just like I want. The wait staff was very nice.
Really mediocre pizza
very nice food, but this week pizza ws okay, but to much cheese and burnt on bottom
Good for large or small parties... best pizza around!
We're so glad to hear you love our food, as much as we love making it! We hope you'll come back soon!
made a reservation . when we arrived was told there was no tables and we'd have to wait.... finally seated 30 minutes later.. waiter took drink order - 20 minutes later he brought our drinks...
Lori, thanks for reaching out to address your thoughts and concerns. We have contacted the management team to make them aware of the feedback you provided as we are always trying to improve guest experience.
This place is completely disorganized. The host was doing double-duty as he also was cleaning off tables which led to people waiting 15-20 minutes before wven being acknowledged. The service was extremely slow and forgot multiple things we had ordered or asked for. The pizza was also under-cooked, I assume because they were running so far behind with many orders.
My husband and I always enjoy going to Bertucci's service is always great and food good also. Recently the pizza has been a little underdone, we always ask for well done pizza. Salad is great also. WE also get your coupons which are great because we are on a fixed income so it is nice to save a little.
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OpenTable ダイナー44名によるBertucci's - Chelmsfordの評価は4.3☆です。