Bill's Restaurant & Bar - Epsom
Staff were great. As it was the eve of lockdown 2, they were short of quite a lot of the menu which was a shame, though not unreasonable .
Billing system works very well. Restaurant, food etc very good. Great place to dine.
Great food. Really great.
Every dish was outstanding and they’re continuing discounts even thought they don’t have to. Staff are friendly without being overbearing in the slightest.
Very good. Really good value. Quite noisy but acceptable.
Lovely food ambience and service. The Green Curry was vibrant and fresh and the Seabass was perfectly cooked! Thank you
Wine was expensive and rather poor. Otherwise a nice evening.
Good value set menu, very good COVID safe they had temperature check sanitiser on all the tables and check and trace. Welcoming staff and waitress.
When we arrived the restaurant was quiet. It filled up quickly and the staff stopped being attentive. The food was nice the salad was limp and soggy. Ordered a drink called trip and lazily just bought over in a can to pour in the glass ourselves. This was just lazy and not good customer service. Also charging £4.50 for a tiny can not good value for money.
They do not follow social distancing rules and sat someone practically on top of my daughter. This was totally inappropriate. They rammed the restaurant full and i just wanted to get out of there!!!
Also cheeky adding on a 12.5% service charge.
Very happy with our visit for my son’s 18th birthday on Sunday. Food was lovely and the staff were very friendly and attentive.
Wrong food brought to table, long wait and given someone else’s bill.....apart from that the cocktails were good.
Not the best day to give a review really, as it was obvious the staff were preoccupied with the announcement of the new lockdown. We were told upon seating that they needed the table in 1.45 minutes but then took 20 mins to give us a wine menu. We were conscious of the time we had, and their distractions, so had to keep trying to get their attention. food was good as usual, but we felt sorry for them. Must be a nightmare in hospitality at the moment. We will go back, but you did ask for a review.
Good quality food. Some things a little overpriced but others very reasonable.
Good food, it felt safe, the staff are helpful, close to home.
Tables are too close together making it difficult to move between them and less than one metre.
A good meal - service a little slow but understandable in the current climate.
Very friendly waitress, great value 2 or 3 course menu, chicken was SO tasty but just wanted a few more fries, salted caramel and chocolate tart was amazing!
Very friendly staff and the food was excellent as well as the service.
Food cold, service awful. Had to keep asking for cutlery, sauces, extra items ordered
We sat outside which was lovely. Waitresses really friendly, food lovely and great deals on wine and food.
Patio heaters needed for outside though in winter.
The service was really fantastic, we had the set menu which is also amazing value.
Couldn’t fault anything.
Booking system easy. Everything else great. Covid measures in place and work well. A really good experience. We’ll be back soon!
Lovely venue, lovely staff but the feel the food was a bit overpriced for what it was.
Lovely food as usual but was fairly surprised at how full it was given all other restaurants space out their guests much more leaving tables empty to socially distanced. The tables felt very close together and I did not feel entirely safe eating there
This was our first dining out experience since lock down started in March .
Can only say the breakfast was absolutely delicious . The staff were great and service was quick but not hurried . Look forward to our next meal at Bills
Lovely different food, atmosphere and staff coping well with covid restrictions. Only venue I have been to with temperature check.
I have not always had a great experience when visiting Bills around South-East England but this was the first time I have dined at their Epsom restaurant and I was pleasantly pleased: Yes, the food is a bit pricey but I was expecting that before I even looked at the menu. The staff were very friendly & attentive and their adherence to the current Covid-19 health requirements was exemplary, I was offered a table that fully satisfied my booking requests and the service was very quick (although I did dine in the early evening, when the restaurant was not very busy). However it's mainly about the food right ? and the meal that I had was exceptional. For the record I had the Crispy Chicken and Sesame Dumplings as a starter and the Crab Cakes as my main course and I would heartedly recommend both (I did not have a desert). Both were only very lightly spiced and both were delicious. Additionally (and almost equally important because I am a big guy with a big appetite), both came in good sized portions - none of your Nouvelle cuisine here. Something I do not particularly like is restaurants that include their service charge in the bill - effectively telling you what they think your service was worth. Bills in Epsom added an optional 12.5% service charge to my bill. Normally, in circumstances like this, I pay the service charge to the penny (out of principal) but on this particular occasion my whole experience was so enjoyable that I rounded my bill up and actually paid a service charge of over 20%
Despite being overstaffed it took 40 minutes to get a starter that was mediocre at best and when I ordered menu items that I wanted were not available and staff did not offer to replace it or compromise. My steak was tough and fatty and the pudding the salted caramel tart was bitter and despite asking for ice cream I got cream. The manager was rude regarding my friends cocktail order the only time anyone showed any enthusiasm was when we had to leave at 10 and pay the bill promptly.
We visited on Tuesday evening. Friendly welcome and felt the Covid precautions were very good, felt safe and liked the hand sanitiser left on the table.
Excellent meal and really good value.
Had a great time celebrating my daughter 11th birthday with all our family. Really great venue and outstanding service. Great selection of vegan and vegetarian options. Very special evening for all of us. Thanks.
Great service, as always. Food was very flavourful. Particularly enjoyed Bill's Flowerpot dessert. Great value for money.
Great place for brunch with a friend, lovely food ,polite staff
Asked for adaptation to dish which was as not taken into account.
Asked for 1 glass of water - 4 arrived and empty ones unused not cleared - we had 2 kids with us!!
Really disappointing experience which I hope to assume was a one off. One my friends found piece of broken ceramic in her soup. She notified the wait staff, who removed the soup. The manager came over to apologise and asked whether we wanted a replacement or alternative dish (bread) which we accepted. Upon receipt of the bill, we noted that the soup and bread were deducted from the bill.
We raised that this was not much of a concession as the soup was not consumed therefore the bread was effectively provided free. The waitress returned from discussing with the manager who noted that the soup was provided for free - not seeming to understand that as this was not consumed (and inedible due to the shards of ceramic) that this should not be included within the bill. We asked to speak to the manager, who provided a further £10 discount but avoided trying to engage in conversation by simply placing the bill on the table and leaving.
We found this incredibly rude and a sign of weak management. The waitress was profusely apologetic and recognised that my friend was pregnant and asked her to contact the restaurant if she became unwell.
Deeply dissatisfied and annoyed with the level of service received.
Food took 45 minutes to arrive which is worse than usual. It was half empty and we had no starters so seemed way too long. Wrong drink was brought over.
Great service great team and lovely evening. Only sad that x2 items chosen on menu were unavailable.
Restaurant was very busy but all staff were adhering to Government Covid guidelines which made you feel confident dining there. Food was lovely however, the taziki was missing from my meal so it was a little dry.
Very friendly staff, great food and lots of choice
Service slow, items forgotten, seat was dirty on arrival
Easy online booking. On arrival at restaurant you need to scan a QR code for track and trace. Tables nicely spaced out. Service was quick and food tasty.
Nice food, service ok, quite a lot of tables occupied in a small-ish area so noise levels quite high and not sure there was complete social distancing.
Bill's Restaurant & Bar - Epsomは Deliveroo と提携してデリバリーを行っています。
OpenTable ダイナー279名によるBill's Restaurant & Bar - Epsomの評価は4.2☆です。