Bill's Restaurant & Bar - Guildford
Lovely experience, good food and attentive waitress staff.
Relative long waits at times, but not unacceptably long.
Food was good and value for money, service was terrible.
Had to send awful expensive drink back (they knew it was bad and completely flat but sent it out anyway!?)
Service was terrible.
Had bill for 25mins waiting to pay.. had to go and find staff (who were chatting) so we could pay and leave.
Asked for a steak knife -never got one (but table near me got them). She said they had been 'busy that day and need to check if they had been polished?!
Had to wait ages for drinks.
Bill's has gone above and beyond in these difficult times to make the eating out experience pleasurable and 'normal'. The food was really good and great value for money, and the service was helpful and friendly. I had a lovely lunch and catchup with a friend I hadn't seen in a while and as the noise level was low, we were more able to talk easily than in the past, ironically. Well worth a visit.
Very disappointed with our visit. Firstly we were given a table in direct line of the door which meant we weren’t terribly warm and we were next to the bar which created a lot of noise from bottles and glasses. We didn’t ask to move as it was a busy lunchtime. We then waited over 45 minutes for our starters to arrive - nobody came to advise us of the delay, offer more drinks etc. When our starters arrived the waitress did apologise and said she would bring our mains out immediately! I politely declined as they were hot meals and would obviously have got cold. The food was OK but the overall experience wasn’t
Tables were fairly close together
Breakfast large and decent value. No quibble with substitutions.
Amazing food, great service and not too noisy. Great value for money :)
Friendly staff and delicious food... Although service was slow but staff were always busy
Food was good. My chair was practically touching the Chair behind, no social distancing!! Too crowded.
We ordered Merlot wine, we got something else which to our surprise was much dearer. Service was good, slightly late. Will not go back because of the virus situation.
Central location, friendly staff.
Good value offers.
The overall experience was spoiled when I took my grandchildren to the toilet. It was filthy. Which doesn’t inspire confidence in the general cleanliness of the restaurant.
It was a shame that the service took ages and with 2 young children it was a bit of a pain!
Food was tasty enough and the waiter was a nice chap so overall not bad
Have used Bills many times, but on this occasion it really let itself down. They were clearly understaffed and I felt sorry for our waitress who was being pulled in all different directions. We waited a while for our drinks order to be taken. When it finally arrived our bottle of white wine was Luke warm. Someone offered to put it in the freezer for a while. My daughter’s drink had so much crushed ice in it the glass was probably only one quarter full of actual liquid.
We waited about half an hour for our main courses. My beef dish (£17.95) consisted of one single rib of beef and a lot of mash. Puddings were nice. Lois were not. Was a really mediocre experience and a disappointment for our 15 year old who’s birthdays we were celebrating.
Service was a huge let down. Despite booking we waited for ages to be greeted and taken to our table.
The waiter was rude and clearly didn't want to be there. Rolled his eyes when we asked for water for the table and then had to remind him when it never arrived.
Food is what you'd expect from a Bills but service in Guidford is extremely poor.
Food was very good and arrived promptly. Friendly service. The section of the restaurant didn't have music playing and you could just about hear some in the main part of the restaurant. We were in a sort of cellar which was a lovely room but a bit too quiet.
Delicious food and staff and chef were really helpful with my food intolerances. We'll be back soon!
The coffee was so bad that i had to return it. First time ever in my life!!
Fish pie was greasy and heavy to the palate. Lentil soup was wonderful though.
Lovely evening- little bit pricey for what it was (chicken burger) but overall good time
The soup starter was excellent, so was the steak. Would definitely return for more meals.
Very Covid safe, excellent service both at front door and by waitress. Food yummy! Everything we wanted for a quick lunch during a shopping trip.
The food was fine. The waitress was very busy and obviously was finding moving difficult as she was limping so she did well. However, the drinks arrived after the food, my cappuccino was tepid and the toilets needed a good tidy up. There was toilet paper on the floor and empty loo rolls in the cubicles. No obvious timetable showing when checked and cleaned.
Bill's was recommended by a friend, I decided to try and I wasn't expecting being that awesome. Fantastic ambience and friendly staff. The eggs avocado florentine was heaven and the gold digger smoothie was superb. I will definitely come back.
Great restaurant and have been there several times. It has an interesting decor which is homely and well thought out. The menu is put together with great variation and flavours which suits all diets. I really like the vibe and would go back but the Service just isn’t up to it. It’s flaky and unstructured. I get the impression that staff randomly look around for tables to serve rather than having their own dedicated station. Drinks and indeed orders were forgotten. Perhaps a new batch of staff but clearly with no training that reflects a highly respected chain.
Understaffed on a busy lunch shift but other than that , brilliant lunch. I know bills are a chain but this one is better than others! Amazing dumplings and surprisingly good sirloin steak. Delicious
Good food and service. Did feel some tables were slightly close together given the Co-vid regulations but saying that felt safe and well looked after. Pleasant dining experience. Thank you.
Great food selection.
Would definitely go again
Bill’s is our preferable restaurant when we look for a delicious breakfast and a nice ambiance to go to with friends and family.
The pancake stack that my friend got looked delicious (I wish there were vegan ones available so I could have some) , I had the smoothie bowl which i didn’t really like and it would be better with more toppings of fruit and granola etc.
A lovely lunch. Great food options for the whole family.
Very friendly helpful staff, good food, nice atmosphere
A Bill’s Sunday breakfast is one of those life cheering events. The fundamentals were as normal but the MD was on auto-pilot, functional but unwelcoming and the Waiter was as best perfunctory to disinterested - clearly not a happy chap. Takes away from the experience a tad. Still one swallow dose not make a summer. Food was great.
Pretty good experience - my burger was a bit overcooked, you have the option of medium or well done - so I'm guessing the burger was frozen - it had a flame grilled quality and the rest of the food was of good standard. Our waitress was excellent, very friendly and efficient. Look, it's not fine dining or gastro-pub but you get decent food at a reasonable price, everyone seemed happy. It was nice to be out and about on a Saturday night.
Refrigerator must have been broken. All drinks were warm.
Food was lovely but the service was poor. Long wait for food and staff were not attentive at all.
Really loved my experience at Bills. The food came quickly and was amazing. Service was relatively quick and all the employees were very friendly. Would definitely come every day if I could!!
Fantastic staff very helpful and felt very safe with the current situation.
The staff were all lovely & accomodating. Attention to detail was second to none. All the food was lovely apart from the only comment I would make is more liquid in the porridge. Very nice & would definitely recommend it & go again.
Thank you to everyone who served us.
quite busy but all protocols in place made it feel safe. the food (beef rib) was excellent
and the staff were engaged, helpful and attentive.
we enjoyed the experience very much
Great location and food was good quality. Staff were friendly. Will return.
We had a table in the downstairs section, there was a lovely atmosphere. So nice to see lots of people out enjoying a good chat, with some good grub to top it off.
Good selection for us and the kids but couldn’t believe the cost.
OpenTable ダイナー259名によるBill's Restaurant & Bar - Guildfordの評価は3.8☆です。