Bill's Restaurant & Bar - Westfield
The overall experience was OK, but not sure I will be returning. My starter had little to none of the main ingredients listed, my main was slightly burnt and there was a long wait time to get our menus and we had to ask multiple times for them. Desert was lovely and they were nice to put a candle on it for my birthday.
Always good at Bills but the music level needs to be toned down and that is my only complaint about the whole experience
I like Bill's and have never been disappointed in their food, but I was really really impressed with the food I ordered this time round! I got the chicken skewers and chicken dumplings to start, and the chicken with mash, broccoli and mushroom sauce for main. They were cooked to an amazing standard and so full of flavour. The restaurant itself had a relaxing and charming environment, which was very inviting and relaxing. Service was high level also :)
I really enjoyed my meal with my daughters. I don't live in London any more and it was so nice to have some nice food in a busy restaurant with other people as I haven't been able to since lockdown. The place was clean and the covid were vigilant
Went there for breakfast. Staff really nice, however just need brushing up on basic standards. We asked for water 3x times to different staff members which arrived after our food. Coffees & juices arrived after our food & food has clearly been sat at the kitchen pass for too long. That’s when food looks & tastes completely different.
Asking for a bill again took forever. These basics are why people pay for service charge & it’s what customers expect.
Atmosphere was nice. & polite staff don’t get me wrong, but service is no where near as efficient unfortunately.
We normally enjoy our breakfast here but this time was disappointing. The breakfast was lovely but we were crammed into one area with 3 other tables 1 table of 2 and 2 tables of 4. When we got there first it was empty then 5 mins after the 3 tables arrived. The restaurant was half empty so why cram us all into one area???
Well spaced out, staff were excellent & food was very nice
Was concerned about spacing in the venue. I was sitting back to back with someone well within one metre, which made the experience quite uncomfortable
Bill's Restaurant & Bar is always a safe bet. They were a little slow to take our order. Was also surprised that tables were not spread out at all given COVID and that there were tables in other parts of the restaurant that could have been utilised, but perhaps they felt 1 meter between them was sufficient.
Food was good, and a decent price for what you get. It is also served quickly after ordering. They didn't rush us to leave either. A good option for a spot of lunch whilst shopping.
Not up to past experiences
Nice surroundings. Extensive menu. Service a bit patchy.
Great clean place to eat. Yummy food! Amazingly fast service for all aspects. Friendly staff and always super helpful.
Would DEFINITELY return here!
We ordered a soup which came out stone cold. We sent it back and it was clearly put in the microwave and brought back within a few minutes with the same used spoon on the plate. How could we be sure it was our soup being brought back. I would expect a fresh portion of soup and a clean spoon. So it was sent back again and we were told a fresh soup was given to us
Come early and have the pancakes only downside was the coffee
Service was a bit disappointing and my HOT Americano was served cold.
Average food, lacked seasoning unfortunately.
Spent a lovely evening at Bill's. Always manages to maintain such a cosy atmosphere. Food was good. Staff are lovely. Felt a little bit of normality at last ,although kept within the high standards of keeping everyone safe.
Excellent hot food served quickly. Good prompt service. Warm and comfortable. Felt safe (masks, distancing etc)
We enjoyed a family meal here, we ran late but they still honoured our booking and gave us a great table! Food was good, value was great and staff were attentive! 😊
It was all you need for breakfast! Great food, nice service, great atmosphere
Sad that Bill's will be closed for 4 weeks. Last minute booking on a whim and glad I did. The attentive staff and excelent ambience will be missed. See you in December
Food was cold, arrived before drinks did..that says it all really.
Got meal free..won't be back!
The service was not brilliant. We had booked our evening meal but popped in for an afternoon cocktail which very nearly put us off going back. Felt ignored and others served first that came in after us. Evening meal not a lot better. Asked for a bottle of wine, came with a glass, chucked that away! Asked for water several times and finally got some with our pud. Quite cold both times and decided to not have our customary birthday breakfast pancakes there the next day as didn’t want to give them anymore of my money when obviously not that bothered. Food good though
I visited this restaurant around lunchtime to celebrate a friends birthday. The lunchtime deal was amazing it was such good value for money I paid under £20 for three courses and both me and my friend got this deal, we shared everything so the food portion was enough and we bought extra one starter called the sesame chicken dumplings which was to DIE for you guys have to try that!!! Everything we had was delicious ( I also had an ‘Irish hot chocolate’ for the first time - it had Baileys in it), guys I am definitely gonna come back after lockdown. My food page is called @treatyoursxlf you can find all my reviews on Instagram, Facebook, tiktok and Twitter!!
Great food and service very friendly the only let down was the background music was to loud which meant you had to speak louder so did everyone else
Found a hair in our food. So not great, didnt get a discount off the price because of this but did get a replaced meal.
The table we sat at was very very sticky. I'm not sure why but I think the team need to look at this.
I like Bills and have eaten at many of the restaurants. The Westfield branch was busy but I had booked a table. We waited a few minutes at the entrance to be seen and shown to a table. From there the service was poor - we waited for ages to served and our order taken, but once it was then the food was delivered quite quickly. When we had eaten it took quite a while to get the attention of staff so that I could settle the bill. The food was standard for Bills and was very fresh.
I was slightly annoyed upon leaving at looking at the receipt closely to see I had been charged 12.5% service for a party of 3. I am not sure the service given on that particular day warranted this and probably would not have paid this had I realised.
Service was chaotic, food lukewarm. Toilets had a blocked sink!
The steak was undercooked and there idea of a side salad is a few lettuce leaves. Usually it is great but on this occasion it was very disappointing
We went on a 50% off day, we felt the steaks were fatty and when asked for medium we got rare. Salad on the side was unimpressive. The macaroni for adults was so chewy we left it.
I had the seabass which was ok but nothing compared to the Epsom bills. Westfield is a busy bills and the plates are flying out without much effort. We felt is was more about them wanting your table fast , than the quality of the food. I’m guessing on these 50% off days those dishes are prepared and without much love going into them. Would not return to this bills. Stick to the smaller branches.
Food and ambience was lovely. However there was one waitress that could have cracked a smile from the moment she served us. All in all the staff seem rushed off their feet and kept forgetting to come to the table when we made that eye contact to order. So rather disappointing on this occasion. I had to ask a very nice waitress (who wasn’t our main server) for the service charge to be taken off but I couldn’t justify it at all. Even the toilets were absolutely disgusting. Considering there is a covid situation, you would think the hygiene would be taken a lot more seriously.
first we were sitting very confortably in armchairs. The food is delicious, specially Bill s flower pot pudding.
We were served quickly too which is always good.
Can t fault them. Thumbs up
Great service and lovely food! Staff were helpful and the atmosphere was great.
Nice quick place to stop in between shopping. Food comes nice and hot which is a bonus. Staff remembers you even your drink.
Excellent service!! Great for birthday celebrations. Staff very friendly. Will visit again.
Fair, I gave my feedback on the day and didn't pay service charge.
Went for breakfast which was nice. The staff seemed to running around like headless chickens even though it was quite and our waitress messed up on our order a little. It took 3 attempts for us to request our bill at the end as the manager seemed more distracted by the cleanliness of the empty tables. When he eventually did deliver our bill we asked if they if and his staff were feeling rushed and he said no not really as it was pretty quite. Go figure?!
Only one waitress on duty who was very busy poor thing so it was slow to order but once that was done drinks
and food arrived quickly.
Very good food however we sat at the table for over 20 minutes before someone came over to ask us for drinks.
OpenTable ダイナー180名によるBill's Restaurant & Bar - Westfieldの評価は4☆です。