BJ's Restaurant & Brewhouse - Waco
I never like to be negative about anything but last night was not an experience that makes me ever want to go back to BJs. I went with some of my college friends and it was supposed to be a “nice” meal for us in comparison to the cheap fast food we usually eat.
When we sat down it seemed like our waitress was short with us. I assumed she didn’t think we would tip well or something given that we were young. Anyways, I would have liked her to be a little more pleasant but that’s not the real problem. I ordered the honey crisp chicken salad and bone in barbecue wings. Something that I’ve gotten multiple times.
My salad came out without dressing and my wings came out boneless. I sent back the wings and asked for dressing for my salad. It just seemed weird. Like she thought we were making up what we really ordered. My wings came out undercooked cause I guess they rushed them out and I never got my dressing. We didn’t get refills on waters until all our cups were completely empty and the kitchen also messed up one of my friends orders.
I wish that a manager would have come over and apologized or something. It seemed like our table was kind of swept aside and ignored.
When I got the bill and paid $50 for the meal it seemed wrong. I did not enjoy a meal or have service worth $50. I’m really disappointed with my experience and hope that BJs sees this and makes it right.
The food and ambience are always good at BJ’s Brewery!
Dinner was delicious! We enjoyed our dishes. The avocado egg rolls were so good!
We booked our reservation using our $25 reward and the manager did not honor it. He said they didn't know about the rewards and only did the reservations with Open Table! We argued the point that it was a prepaid MasterCard with $25 on it and he said it didn't go through! This was very disappointing that he didn't even try and remedy the situation! Our food was great and so was our server, but management needs a big dose of "the customer is always right"!
Food was delicious and wait staff was very friendly. The menu offers a lot of variety. I chose a healthy option off of the “enlightened“ menu. My daughter got the meatball sub. Both were delicious. Highly recommend!
Good food and great service. Mary was an excellent server and represents the restaurant very well.
I always ask for Elena. She is an
excellent waitress and gets you in and out quickly for a business lunch.
Need to do better with sitting - 20 minutes late