BJ's Restaurant & Brewhouse - Oviedo
I made a reservation for Thanksgiving for my family at least a month ahead of time and when we got there it was closed. We were so very disappointed and had a hard time at that late date/time on Thanksgiving to find something else. We were visiting from out of town and were extremely upset at the time. We even got a confirmation the day before confirming our reservations. I understand that it was a holiday but someone should have noticed it and called to let us know.
Thank you for sharing your experience Gigi. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
Birthday pazooli was FANTASTIC!! 5 star service, 5 star food!!
Hey there! Thanks so much for your feedback about our food! It's always good to hear that we're making people happy. We look forward to seeing you again soon!
Waiter was clueless, didn't have the food we wanted, had to beg to get refills, steak was as thin as a pancake and tuff as leather. Took forever to get sugar for our team and then he only gave us 6 packets for 3 people, don't ask for a refill, that's practically impossible. Other than that is was Great
Hi Donald. We are so sorry for the service you received from us. We would have felt the same way you did about this visit. Our service should be much better. We will address this with our staff and hope you can give us another chance. Thank you for your feedback. Please swing back by our location and personally share this experience with the manager so we can do right by you.
Wrote a review on Google but I will say our experience at BJs was outstanding. Our waiter, Doug was great with his customer service skills and attentiveness.
Hi Alicia. So glad to hear that your experience at our restaurant was outstanding. Thank you for your review. We're glad to hear that you enjoyed your visit with us, and we look forward to your next visit!
Meal was wonderful. I got the Cherry/Chipotle Salmon. While my salmon was overcooked, the rest of the meal was delicious. My husband got the Caesar Salad with grilled Chicken. Chicken again, a little over cooked, but flavorful.
Service was great!
Thank you for your feedback, Donk. We will share this with our Culinary Team!
It was awesome!! Alan (I think that was our servers name) was so great!! He was a wonderful server and really made our night!
Thank you so much for the great feedback! We strive to make this restaurant a place that everyone can enjoy!
It took two hours for six of us to eat it seemed very long understandable they were very short staffed limited menu. And I don’t mind the limited menu because you don’t have enough kitchen stuff but when the food is ready to come out it should not set an a line under the heat lamp because the plates for excessively hot the pasta dishes for skimmed over from drying out the flatbread pizza was dried up. The visiting manager came by and chatted with the table while we were waiting for a food and then it took a long time to get the server back to pay the bill.
Felt comfortable as mask were required, way to go. Had the bison burger and it was excellent
Thank you for your review, Elaine. We're very happy you had a wonderful time with us! We look forward to seeing you back again soon!
Our server, Mya, was exceptional
Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
Super awesome our server (Alan) let us know kitchen was running behind, he set the stage for us to not be surprised if it took a while. He bought our a snack for our 3yo so that kept him content.
We appreciate the review! Exceptional service is extremely important to us, so it's great to hear that you were so pleased.
Out of state visiting grandkids. No prime rib, no ribeye, was not asked to try an appetizer. No frosty mugs for root beer.
Watch Out...we reserved on Open Table and were told when we arrived that it did not matter and they had to seat call ahead first and we would be put on a waiting list. The individual said they no longer accepted Open Table reservations. Absolutely awful customer service. Why allow us to make a reservation if you were not going to honor it. I had to make a fuss about the issue before they let us sit in the bar area at a high top table for 6. Also, ordered the Soba Chicken noodles and the chicken was rubber would not recommend ordering this. On the other side of things our server was wonderful and very attentive.
Hi Mary. Yikes, I hope that experience doesn’t tarnish your view of BJ’s. We take your comments seriously and will address this situation immediately.
Their whole ordering and payment system was down, which meant everything took a really long time and we had to pay cash (thankfully, we had enough). Our server was very apologetic and we saw that they were actually turning people away when we were leaving. While I agree that stuff happens sometimes, it was certainly frustrating for us.
Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again.
Food was great.. little pricey but expected, had one hiccup with the order and manager took care of it asap!
Overall great experience!
Hi there! Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit!
Always delicious at BJ’s!
We had an amazing service - our waiter Terry was very knowledgeable, attentive & kind . We had the salmon dish & shrimp scamp w/ rib tip which was delightful & seasoned well. Definitely recommend this location .
Hayley is a very attentive, caring, and wonderful server. Matt and Maya also go above and beyond to make us feel cared about and welcome.
Great food and drinks.
This is our third time using Open Table for a reservation. The first time their system was down and when it came back up they reported us as no shows to Open Table. The second time they canceled the reservation without explanation 30 minutes before time. On this visit, they claimed that they had no record of our reservation. My husband's meal was burnt and the manager argued that it wasn't. He reluctantly brought my husband a new entree'. My sweet potato fries were also burnt. Other than the reservation issue we have always had good food and service. We were very disappointed with this visit.
Service and food was amazing. I would definitely go back and recommend to my friends
Steaks overcooked, little to no server attentiveness, and overall too loud. Won't be coming back.
Matt was an excellent server and the food was excellent as well. :)
The quality of the food was very poor, dry over cooked entrees. All 6 of our meals were that way
We love Katy, Hayley and Maya. They are kind, considerate and always make us feel special. They gave us a memorable Valentine's Day. :)
Food was fabulous!
It was our first time at BJ'S and it was a nice time. The beers were delicious and the food very tasty.
Disappointed that I got an email said I had not committed to my reservation at 5:00pm
We were seated at 4:55!!
Also reservation stated celebrating military dinner and birthday dinner.
Only military was recognized and not the birthday occasion!!
I cannot remember our servers name....but she was excellent?
It was good!
Aside from the slow service, everything went very good. Nice quality of food. You do get a good amount for your dollar spent on most items.
With the servers having to wear masks, it’s hard to understand them especially with the music! It was too loud
Fun and playful server. Food was delicious- the Enrichable menu is amazing 💙
Lightning was too dim to see. Took too much time to be served a gin tonic. Noticed that the bar person was just standing around doing nothing. Waiter had to make the drink.
We enjoyed our dinner and beer. It was great service also. Our only complaint is that the restaurant floors are slippery. This is NOT because they were dirty as they were very clean. Management probably should rethink their choice of tile.
First time there & My family will return there again.
We were seated right away. Service and food were good
The food was excellent and Paul provided exceptional service!
Seated right away. Waitress was courteous and efficient. Food was good and the beer selection was great.
Everything was great. Sorry that the restaurant had only a few patrons, but better than expected on a Monday night in the midst of the pandemic. Staff were being careful and so were we.
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OpenTable ダイナー80名によるBJ's Restaurant & Brewhouse - Oviedoの評価は4.3☆です。