Black Rock - Hagerstown - PRIORITY SEATING
Service was lousy, Food very overpriced, quality does not match the price point. Scallops were overcooked and rubbery. Shrimp was poor quality and the cook didn’t bother to devein. My dinner companion ordered a medium-rare steak that came out well done. Very disappointed.
I was excited to get the priory seating for this new restaurant. My friend and I were right on time for our 8:00 seating. Went in to tell them we arrived and we were told by the hostess that it would be a 10 minute wait for out door seating and 20 if we wanted inside. We wanted to sit outside on this beautiful night. We waited 20 minutes, and then checked in again to be sure we were not overlooked because walk ins were being seated. Again at 40 minutes later. This time I was more upset because they originally told us 10 minutes now we have been waiting 45 minutes. The hostess definitely made a mistake. Because she did apologize to me over and over, but there was zero compensation for our inconvenience. This was the first time I used open table - so I am not sure if it was the restaurant or the app. Food was delicious and our server was very efficient and friendly.
This is our favorite place to go on ohr monthly date nights without the kids!!
Very good for a franchise. Was a little upset they were out of a few things on the menu
Our waitress was wonderful. The wait was less than 10 minutes
We really really enjoyed the meal ! Everything we ordered was excellent. Staff was courteous and helpful from start to finish. We will definitely return soon
Interesting concept, Your food is being cooked right at your table, on volcano rock.
First time having dinner here. We had a party of 5 and we all ordered steaks.
Food took a long time and was cold. Manager was very nice and made it right.
Priority seating was easy and we were seated promptly. Our waitress was great and attentive. The food was flavorful and adequately portiined, except for the steaks, which I felt were overpriced for the portions and over salted.
This is not a place to go for a date night. The atmosphere is equivalent to a sport's bar that attempts fine dining. We were initially seated at a high top table (though I requested standard seating online). The table, and chairs, we were seated at was extremely wobbly and we felt placing anything heavier than a plate on it would cause it to fall over. The steak comes out cooking on a stone (as well advertised on their website) however, the meat is not seasoned and was burning by the time it was placed on our table. My dish (salmon and rice) was served over-seasoned with sauce and cold rice (with hot spots), giving the impression and taste that it was microwaved. The floors were also sticky with unswept food on the floor between ours and the patrons seated next to us.
Atmosphere not becoming of the experience...boring! The floors need to be cleaned...slippery as kitchen is near restrooms and maybe the spray from the rock create issues when coming out of the kitchen. Food fantastic!! Loved the unique cooking method. Great quality. Waitress could have been more well versed. We asked several questions that she could not answer.
We really enjoyed our time at Black Rock! It was a great experience. I’m so glad I booked ahead of time because the wait would have been crazy long otherwise. But don’t get me wrong the wait would have been worth it.
Valentine's Day and we walked right into our table. There was no wait at all! Service was quick and food was great!
When arriving at the restaurant we where approached in a very unprofessional way. still had to wait 35 minutes to be seated even there was about a 50 percent of the tables empty. When i approached the hostess to let her know we made priority reservations . it fell on deaf ears. Don't think I will revisit this establishment which is a shame because Hagerstown is in need of a good restaurant. Message to the host staff of Black Rock, if you don't like dealing with customers then there are other jobs. You lost a customer.
Spot lights were a little bright, the tables felt crowded and close together.
Food was excellent. Service was excellent.
Great place but the lack of reservation system makes the lobby very congested unnecessarily.
My daughter had won a writing contest. Her first time there. Had a blast and Diamon, our waitress was top notch. Food was amazing!!!
Black Rock is one of the hottest new restaurants in Hagerstown! The hot rock is THE best way to have a steak! Entire menu is tasty, family friendly. Would recommend pre seating options as this place gets busy!😎
The experience was amazing. The food was great the service was great and the atmosphere was great. The restaurant is a little pricey for our budget but well worth the experience. The steak was served raw on hot stones that cook the steak in on your plate. The server was very attentive and informative. Great time
Still had to wait but the ladies at the front desk were very polite, keep us informed and got us seated asap. About 45 min. later.
Great food and drinks
They serve a variety of food, but I tried the rib steak. It was a large chunk/portion of (boneless) meat served on a hot stone at your table. The server cuts a couple of slices just to get us started. The sliced meat is cooked to your liking on the sizzling stone. Since you're doing the cooking, it's served hot and perfectly done. Never had that experience before and it was a wonderful surprise.
It's an experience worth repeating. The restaurant does get packed quickly, especially when we were there on Friday night. Although the restaurant is decent size, I would make a reservation just in case. A reservation doesn't necessarily mean there's an empty table waiting for you at the time, but it does give you a higher priority at that time. I would bring someone there just for the experience. Try it!
Oh, the restaurant is at a mall with an exterior entrance. Being from out-of-town, GPS only told us where the mall is and we walked inside before coming out at the correct exit/entrance. Have fun!
Great experience! Definitely recommend it, my 2 teenage boys even enjoyed it!
We arrived 15 mins late for our priority seating time, and they still took us right back immediately to our table. Everyone was super friendly, and our waitress, Tabatha was a real sweetheart and explained the rock process to us. The food was excellent, service was excellent, and we would definitely return, and use priority seating!
Chilly atmosphere! Excellent food and service!!! Always a pleasant experience!
Great food!! Great service! We loved cooking our steak on the stone.
Food was delicious. Service was great. It’s a little expensive but was a fun experience.
We want to spend time with each child and their spouse for Christmas. We picked Black Rock because the food is great. The experience of preparing steaks on the rock slows down the meal for quality time to talk and is unique. We have 3
Children so we will be back 2 more times.
Great experience... co workers loved it!
I’m so grateful for all the staff who carefully prepared my son’s meal who is allergic to egg, milk, peanut, treenuts and shellfish. They made recommendations and adjustment to keep him safe.
Great food and great service
I love blackrock it's my favorite restaurant to go eat at
Seamless process using the app, excellent experience at the restaurant! Will use the app and go to the restaurant again!!
Our waitress was Fabulous. I think her name was Amber. Food was wonderful. Fun experience!!
Even though we had priority seating a party was taken before us. The restaurant split a table to make seating for our party. We found out after not being served for 50 minutes, the kitchen held our order until the party seated next to us ordered. They supposedly were never told that the table had been split to accommodate two parties. The party that was taken before us ate and left the restaurant before our food was even brought to the table, along with a few other parties that were seated well after us.
When we arrived we were told that the priority booking was 45 minutes for two. We sat at the bar and had our meal there. The service and the meal were great.
Great-quick-team service, fun experience of the Rock, gooood flavors, Quality cuts of meat. Sizzling Shrimp ... so much heat and taste. I see everything seems to be high ratings except the wait. Perhaps an understanding of priority seating versus reserved seating.... walk-ins waited even longer at a popular location like this.
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OpenTable ダイナー62名によるBlack Rock - Hagerstown - PRIORITY SEATINGの評価は4.4☆です。