Box Hill Mansion
Arrived to find NO ONE at the hostess station, but did see our name on the reservation book for the incorrect number of people. Waited, waited, waited... finally went looking for a staff member. There was a wedding reception happening on the first floor, so we wandered through trying to find staff. Nothing. Finally wandered downstairs and found someone to seat us. Then we waited.... waited for menus, waited for anyone to come back for drink orders and then waited a VERY long tine to get any drinks.
Dinner orders started out well - appetizers were good. But then entrees arrived. My husband and our friend ordered the pork shank special which was so dry and tough, it was inedible. We waited for our waitress to come by to check on things, but she never came back so we went to the bar and asked her to please come to the table. Entrees were replaced and he chef came out to apologize, saying they just didn’t come out right this time. So then, why were they served to guests if you knew they were bad?
I will say, the crab cakes and scallops were both delicious.
We then ordered after dinner drinks. 3 of the 4 drinks were delivered. We watched the waitresses/bartenders make the 4th drink and set it on the bar. It sat there, and sat there, while the waitress stood in front of the computer screen and kept swiping between pages. We finally went to the bar and asked if this was her drink? “Oh, yes! Was just about to bring it.” So I turned and went back to the table. And she turned and went back to the COMPUTER! After another 2 or 3 minutes she brought the drink.
When the check arrived, I provided my credit card. No one came back for it. Again, waited and tried to catch her attention. Nothing. So I finally walked it to the bar (which seemed to be the favorite hang out spot). She looked at me and said “thank you” and just took it. I pointed out that the credit card needed to be run. “Oh, ok”. Waited another 10 minutes, never again. Extremely disappointed. Expected better.
Had to be seated in downstairs pub, not very attractive. Food and service mediocre.
Adjoining table was not cleaned after party left.
Won’t be back.
Box Hill is a place everyone who hasn't visited for a dinner should go visit. And those who have visited will quickly realize it's worth putting into a rotation of restaurants to go to when looking for great food and friendly service. And no, I am not an employee of Box Hill/Regent's Glen. I have not been disappointed in the food or service since I started going there on Friday/Saturday nights (to the pub downstairs). It literally is York's best kept secret restaurant...but, the more visitors, the secret will be out of the bag. I recommend visiting before it starts to get too crowded to get the full vibe of the place.