BRIO Tuscan Grille - Cherokee - Cherokee Casino
Horrible experience...the waitress acted like she would rather be anywhere but work. We heard her cough several times which with the Coronavirus scare was a complete turn off. Don’t come to work if you don’t want to work or if feel sick. Common sense.
We were given lunch special menus and the waitress saw us looking at them. When she came to take our order she said we couldn’t order off the lunch menu it was only through the week. No apology and no honoring the fact we had just wasted 6 minutes looking at a menu we couldn’t order from.
The bread was hard and cold but she brought butter?
When our food finally arrived (15-20 minutes later), my flatbread pizza was cold and hard...like it had been removed from the fridge instead of the oven. My hubby had the stuffed chicken Parmesan and he said it tasted like a frozen dinner even though it cost $21.
I sent the pizza back and asked for it to be removed from the bill..again no apology or anything. No manager stopped by even though she walked by. To my amazement I was still charged for my iced tea...are you kidding me. After I sat there with nothing to eat I was charged for my drink.
This was the worst food and worst customer service I’ve ever experienced. We will not be back.
Great food. Recommend the Ribeye steak. Cooked perfectly. My wife and I will definitely be back.
Getaway with spouse
Waitress was a disappointment. She was cheerful enough, but brought coffee with the liquid spilled in the saucer and no napkin to mop it up or new saucer. She never cleared used dishes from the table. Spending about $100 we expected better, more professional, service.
Great for lunch or dinner. We go there every time we visit Cherokee.
Pleasant atmosphere. Attentive waitstaff. Good menu selection.
Wonderful food and atmosphere as always. The steaks were perfectly cooked and the service was great.
Great dinner. Our service was very good and it was a great place to celebrate my birthday.
Food great, inside service great. I booked reservations 3 weeks or more in advance and alerted the hostess when we arrived 20 minutes early that we had arrived for our 7pm reservation and Bella said she put us in as arrived while she didn’t and they ended up seating us late because she didn’t mark us as arrived. She also didn’t even look up when other people arrived while we waited, just said welcome to BRIO while looking at the iPad. As someone who works in the service industry, not a good look. Besides that, wonderful as always.
Brio was amazing, food was great. we ate at the bar TJ and Trae were excellent. looking forward to going back.
Was not impressed with the food. It was relatively expensive for the quality of food. It may have been an off night but it was not very good.
Beautiful decor. The food was outstanding as was the service. The mussels were delicious!
The spaghetti bolognese was perfect and the lobster ravioli appetizer could not have been tastier.
Every thing was delicious, except my husband's alfredo. He said it was tastless, not enough sauce and wasnt hot. He did not say anything to the waitstaff. Told me after we left restaurant.
We always enjoy this restaurant. The food is great. The wine choices are good, although overpriced. Service is excellent. Our waiter seemed too busy for us this time. He was attentive and experienced, but short and disinterested. We brought two family members with us and raved about BRIO. We think they enjoyed it.
Great food.Great service.Shannon our server did a great job.
Our waiter, Gioni, seemed like he was ready to get off work and could have cared less that we were there to have an enjoyable meal. He rushed us to order, practically threw our straws and drinks down on the table, and was generally unpleasant. I usually don’t have complaints about this restaurant but this experience was particularly bad with a rude server.
Always great here! Flatbread is awesome.
Great food and atmosphere! Darrien was amazing to watch! His positive energy was contagious and he seemed to provide excellent help to everyone! Thank you for a great dinner!
Brio was great again. This is our favorite place to eat when at Cherokee. The service is terrific. The drinks from the bar are great.
I have never ordered anything on the menu that I didn't really love.
The Filet Mignon here is better than the high end more expensive steak houses.
I alway look forward to a meal here.
My husband and I both order the Salmon and it was very superb!
I had a reservation for 7:15 pm. I had to wait 30 minutes to be seated. The ambiance and food was fair. i was seeking an upscale restaurant and this was not it.
Our spaghetti bolognese looked like dog food over pasta and was tasteless the lobster linguini was just edible
Super exuberant diner at a larger group behind us kept swearing very loudly. He was clearly drunk.
Good food. Best place to eat in Casino. They do a good job. Hate the new menu. No fish options anymore other than trout and Salmon.
Filet was great as always and the crab cake was also.
Love coming here for dinner. My favorite restaurant!
The food was good however we could see the kitchen and we could see the servers throwing items toward a trash can. If they missed they just left the trash laying on the floor all around the trash can. Also our white table
Cloth had food stains on it from the guest before us.
We ordered drinks from the bar area while waiting to be seated and it took almost 20 minutes to get. Once seated we asked for water and never received any. Two of our glasses from the bar were very dirty with food and lipstick on them and had to be sent back. The dinner overall was good, but we were never offered bread or anything. Very little for the money.
Always amazing!!! Excellent food
We were celebrating our January birthdays and when seated we had an envelope on the table from the general manager wishing us a Happy Birthday and a sundae for dessert. Food was wonderful and the service was excellent. Thank you for a wonderful birthday dinner.
I look forward to dining at Brio at Harrah's Cherokee Casino every time I go there; and have lunch or dinner every day. The menu has so many choices, I want it all!!
Have never been disappointed at Brio!
I highly recommend the crab cake appetizer, the Salmon Fresca, and any pasta on the menu. Real sour dough bread is a treat!
We had lunch and dinner at BRIO in Cherokee and I cannot day enough good things! The food was amazing, as was the service!
We always eat at BRIO when we go Cherokee. Never have been disappointed.
entrees were fabulous..........scallops and ribeye!
When we arrived for our reservation, there were seats available at the bar, so we opted to sit there. As always, the bartenders were attentive and helpful. One of our favorite restaurants, the food is always exceptional.
Thanks Brio for another delicious meal at Harrah's Cherokee. I ordered one of my favorites, Salmon Fresca and it was cooked perfectly. I asked if it could be prepared more spicy and they delivered. It was blackened beautifully. Thanks to the chef. My friend had the filet which he enjoyed very much as it was prepared perfectly. Thanks to our server (Jordan) too. She was so friendly and attentive. Thanks again Brio for another great birthday celebration.
Eat at Brio everytime we visit Harrahs Cherokee. My wife got the Lamb Chops for the first time. While they weren't bad she said she wouldn't order them again. Portion size was quite small and the chops were under seasoned. Quite Bland. I got my usual - The lasagna, which as usual was great
Always enjoy our dinners at Brio at Harrah's in Cherokee, NC. The trout with lemoncello sauce is amazing! The shrimp and lobster Alfredo is loaded with lobster and shrimp! It is always great seeing the people who work there who are so friendly and welcoming! Ms. Brenda, one of the managers, is wonderful and always stops by to say hello! Gioni, a server, is excellent...remembers our favorite wines and preferences! Also have to give a shout out to Andrew, Zachariah and Becca! Couldn't ask for better service from the entire staff at Brio!
Our third time dining. Best food for value in the hotel hands down.