Buffalo Wild Wings - New Rochelle
Took 7 kids before a movie
Val was our server
She was the best
Patient and always smiling
We made reservations for table of 10 through open table the night before. I called the next day to update the head count from 10 to 15. The manager said he never heard of open table and he will not honor the reservations I already made because there was some sort of game night. The restaurant lost the business of 15 people because of this. We also had to look for a place for my daughter’s birthday dinner in such a short time. This is such a disgrace. The owner should have made a mistake by hiring this manager.
My food was cold when it came out and I specifically told her please make sure my food is hot or I will send back and of course she didnt do that and we waited a long time. Had to request a new plate. Saw Waiter to take order but didnt check on us until we was done. At least could have seen if we needed anything else.
They didn’t took my reservation.
Basically i made an reservation and i still had to wait 45+ minutes to be seated and by that time the kitchen was closed and we were basically forced to find a new place to eat people were being seated before me and everything
It was fight night.
It’s a great place to bring your family. It’s also kid friendly. The wings and cocktails were awesome. Would go back again
Food came in cold had to send it back then the group next to us was very very loud screaming
it was nice and we enjoyed our time
My waitress didn't check up on my table the whole time dining in. The service was trash. The food was very good.
The bar tender took over 40 mins to bring my food, the cocktails were weak and there was a waitress who scowled when she looked at my companion. I’ve been here plenty of times but this time was the worst. I literally had to tell the bar tender either I get my food soon or I just pay for the drinks and go because it was taking too long. Food was quality was mediocre, I ordered hot wings and they looked terrible.
Terrible experience. No point in reserving through open table - they don’t honor them. We were put on a general wait list where we waited 30 minutes. They had a panhandler walking around the restaurant asking for spare change. The food was just as good as any other buffalo wild wings. A bunch of 18-19 year olds with attitudes running the establishment. Not a place i would go to again.
We made a reservation on open table to watch the NFL draft at 7: 30pm. We arrived at 7:29pm and was told we didn't have a reservation since we didn't call and made the reservation on line. I showed the hostess my phone which had my reservation listed. After a while se was able to seat us in a booth. The TV's are very high above the tables as you have to look up at the ceiling to view.
As far as the food goes most items are chicken and wings. Not much of a menu.
Service was ok. Place is noisy. Inexpensive. I can only say you get what you pay for
I made reservation on open table hostess walked right by me when I said had reservation. she laughed and said we don't take reservations. Ignored me and moved on to next guest. I asked for manager who said give me 5 mins we walked out after 10 when all other guest were seated.
They told they do not accept reservations from open table.
We arrived on time to find out they do not accept on line reservations. I spoke to the head of the front desk within the chaos and found out their system was down. I walked away very confused and angry about wasting my time.
I made a reservation for 6 pm and when I got there they told me that they don’t do that anymore. Horrible and rude
Please remove them from your list. We got a confirmation for a reservation for our large party and when we got there they said that they do not take reservations.
We arrived and a waitress told us that OpenTable was not working and we had to wait and she left. After few minutes, another waitress arrived. I explained that I booked on OpenTable, she said that open table was not working. Both girls were very unprofessional, shrugging, snorting and looking up to the sky when I asked to talk to a manager. They told me that we had to wait half an hour for a table because they were busy while half restaurant was empty. Moreover, the chicken wings seem frozen, not fresh. We ordered bottles of water and they said they finished all of them (how is it possible that a restaurant has no water?!). We all ordered food and they forgot one box of chicken wings. We almost finished to eat when my mom finally had her chicken. Never again, for sure.
They don't take online reservations!! We waited with 4 kids for 1 hour
Was told I was not allowed to use my opentable reservation and had to wait an hour and a half.
They claimed they do not do reservations when I got there and the wait was 45 minutes.
I made a reservation online for a large party 8 hours before arrival. I arrive to find out that they no longer use online reservations. So we could not get a seat.
We decideded to try something new for fight night. Food and drinks at BWW and catch the fights next door on the big screen. Made a reservation for 5. Arrived early. Told reservations are not taken on weekends.
Waited 25 minutes to speak with a manager that never came. He walked by once, was asked by the hostess if he were alright and responded "No!" As he continued on his way.
I received an email confirmation and 2 calendar reminders only to have to settle for theater snacks. This was an embarrassing, disappointing experience. We don't foresee returning to Buffalo Wild Wings nor using this Open Table service.
Open table does not actually reserve tables. I went in and was told "We don't do reservations", which ruined my whole night. Absolute was of time. Don't use.
When I arrived at BWW the manager told me their Open table system was down so they never got my reservation. Obviously, on a Friday Night, you can imagine it was very congested. A table for two was 40 minutes. My husband and I were very disappointed and ended up leaving somewhere else to eat since we had a movie to catch.
Basically, They sat us at a random table without even asking if we had reservations making our reservation moot and then ignored us for 40 minutes. The waitress we finally got was nice but too little too late. They put us in a blind spot table. Neither waiter knew they were supposed to be our waiter. Worst Service Ever
The hostess told me in a very surly tone that BWW does not take reservations and claimed to not know what OpenTable was. Frustrating!
This location should be removed from Open Table. This is the second time that they did not acknowledge our reservation. They made us wait 15 minutes passed our reserved time.
The food was great comfort food. The usual. The pico the gallo tho not very impressive. Still good eats tho, I reccomend.
The original wings were good, but the rest of the food was mediocre. My salad was stale. The food is very salty and greasy.
This place was a mess. The hostess was in a rush to leave, got her bag and left the stand unattended without speaking to anybody. Some guy who also had no clue on what to do went over after a few minutes to write peoples names down. I’m not sure how they’re taking reservations if they write names down on a piece of paper.
They should acknowledge open table reservation...they said they didn't take those at that location; They also didn't seat us at the time reserved. We had to wait 20 more minutes.
not a big fan - but it was supposed to be quick (not) and easy from highway (yes) --- way too noisy --- people everywhere -- looked very messy -- possibly dirty - but I didn't really look that closely ------------ oh well -- it was food on the way home --
We were a large group and even though it was a busy day they gave us most of the attention and always made sure we got what we need.
It was poor service, waited over an hour just for drinks, food was luke warm and spoke with manager and did nothing just gave us fries and said I apologize what was that
I went out for my birthday with a few of my friends, the food was decent.
FAST SERVICE ONCE I PRESENTED THE OPEN CART RESERVATION.
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OpenTable ダイナー48名によるBuffalo Wild Wings - New Rochelleの評価は3.5☆です。