Caravan City

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1. SK

   ShaneK

   ロンドン

   評価・口コミ (1)

   3.0

   評価・口コミ (1)

   2023年1月19日にご来店

   overall3food5service4ambience2

   Was placed at table right inside the door so was freezing when anyone arrived/left. Lighting is over dark so you need your phone to see the menu. Food was outstanding though and service was also good.

   Caravan City3日前に返信済みHi Shane, I am pleased to hear you enjoyed both the food and service on your recent visit, both areas we aim to strive in. I can only apologies regards being near the door, we will always be happy to move you somewhere if anything is available. |We have just had over door heater replaced and has made a world of difference, super cosy now. Best, Kendra

   Report
2. n

   nigelb

   ロンドン

   評価・口コミ (2)

   3.0

   評価・口コミ (2)

   2023年1月16日にご来店

   overall3food4service3ambience2

   Sadly the place was absolutely freezing. I had to wear my coat the entire time I was there for dinner. I noticed afterwards several other comments in feedback stating the same problem. It took the shine off what should have been a more enjoyable experience. Food was delicious, but got cold quickly and the hot chocolate was pretty lukewarm.

   Caravan City3日前に返信済みHi Nigelb, Thank you for taking the time to leave a review, you are correct we have had some issues with our heating during winter. Frustrating to say the least. We have had engineers out constantly to try fix this problem. We finally got our over door heater fixed yesterday which has made such a difference in keeping the warmth in and safe to say we are back to being cosy again. I totally understand that in this occasion your experience was far from what we strive to deliver. If you would like to give us another chance please drop me an email and I would love to rectify this, Kendra@caravancity.co.uk Best, Kendra

   Report
3. AG

   AngelG

   ロンドン

   評価・口コミ (1)

   5.0

   評価・口コミ (1)

   2023年1月14日にご来店

   overall5food5service4ambience5

   really amazing pizza + rest of food brilliant . nice service

   Caravan City3日前に返信済みHI AngelG, Thank for taking the time to leave a review, I will pass in all your nice comments to the team. Best, Kendra

   Report
4. OT

   OpenTable Diner

   ロンドン

   評価・口コミ (3)

   VIP
   5.0

   評価・口コミ (3)

   2023年1月11日にご来店

   overall5food5service5ambience5

   Always delivers

   Caravan City返信日 2023年1月13日Hello, Thank you so much for the kind words and amazing feedback! Best, Elina

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5. DC

   DavidC

   評価・口コミ (1)

   5.0

   評価・口コミ (1)

   2023年1月9日にご来店

   overall5food5service5ambience5

   Very good service, good atmosphere for a business lunch and tasty food

   Caravan City返信日 2023年1月13日Hello DavidC, Thank you so much for your lovely words ans kind feedback! Hope to see you soon :) Best, Elina

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6. TJ

   TraceyJ

   ロンドン

   評価・口コミ (1)

   VIP
   4.0

   評価・口コミ (1)

   2023年1月9日にご来店

   overall4food4service4ambience4

   Such an intresting menu, and everything we had was delicious.

   Caravan City返信日 2023年1月13日Hello TraceyJ, Thank you so much for your feedback! Hope to see you soon :) Best, Elina

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7. TS

   TedS

   ロンドン

   評価・口コミ (2)

   VIP
   3.0

   評価・口コミ (2)

   2023年1月8日にご来店

   overall3food2service2ambience4

   The value for money is terrible. The food products are good and the service was friendly but overall not worth the cost.

   Caravan City返信日 2023年1月13日Hello TedS, Thank you so much for taking the time to give us your feedback, goos ot bad it helps us improve in our quality if service. Best, Elina

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8. KH

   KatherineH

   ロンドン

   評価・口コミ (3)

   5.0

   評価・口コミ (3)

   2023年1月8日にご来店

   overall5food5service5ambience5

   Family brunch was fabulous. Great service, good food and lovely ambience.

   Caravan City返信日 2023年1月13日Hello KatherineH, Thank you so much for your feedback! Hope to see you soon :) Best, Elina

   Report
9. OT

   OpenTable Diner

   ロンドン

   評価・口コミ (1)

   5.0

   評価・口コミ (1)

   2023年1月7日にご来店

   overall5food5service5ambience5

   Great food full of flavors for a really good price! Servers were really nice and attentive. Will be back soon!

   Caravan City返信日 2023年1月13日Hello, Thank you for your feedback! Hope to see you again soon :) Best, Elina

   Report
10. K

    Kildonan

    ロンドン

    評価・口コミ (5)

    VIP
    4.0

    評価・口コミ (5)

    2023年1月7日にご来店

    overall4food4service4ambience3

    A little bit noisy for a Saturday brunch but bearable. I am a regular customer at Caravan during the week and was disappointed to be limited to a brunch menu rather than the comprehensive and delicious regular menu. The staff are always nice but could have better eye contact with customers at tables as they walk around. The food is always delicious and interesting.

    Caravan City返信日 2023年1月13日Hello Kildonan, Thank you so much for taking the time to give us your feedback, good or bad it always helps us to improve our quality of service. Thank your for your lovely words regarding our food :) Hope to see you soon! Best, Elina

    Report
11. HW

    HelenW

    ロンドン

    評価・口コミ (3)

    1.0

    評価・口コミ (3)

    2023年1月2日にご来店

    overall1food1service3ambience1

    Caravan City is sooo cold. Every diner kept their coats and hats on. Ridiculous. When I asked if any heating could be turned on, the waiter acted surprised and hadn’t noticed all his customers were wearing their coats. Yes, it was 2 January but half the menu wasn’t available. As a vegetarian, there was only 1 offer. It was so sub standard, we eat and left as quickly as we could to find a pub to warm up and have a nice evening. Come on Caravan City, get your act together. It was grim.

    Caravan City返信日 2023年1月6日Hi HelenW, Thank you for taking the time to leave us a review. All feedback is appreciated and helps us to improve our customer experience. I am terribly sorry about the heating, we have been working on fixing it and have it back to working order now. As for the lack of food options, our supply was short due to the restaurant having just reopened that day (January 2nd) and due to the bank holiday we were unable to get our suppliers to deliver fresh goods. Of course, this is not an excuse, and we will be learning from this experience from this day onward. We at Caravan City always strive for a great atmosphere and great food. We sincerely apologize for falling short of this goal during your visit. I would love to offer you a chance to see the true caravan experience, and show you a true exhibition of what we can do. If you so wish, please reach me at my email - jack.m@caravancity.co.uk Kind Regards, Jack

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12. v

    vicky

    ロンドン

    評価・口コミ (8)

    VIP
    2.0

    評価・口コミ (8)

    2023年1月2日にご来店

    overall2food2service2ambience3

    There were many missing items on the menu leaving a fairly restricted choice. The service was friendly but had to chase several items up. The reason offered for the missing items on the menu was that it was the first day back after a break but was a sub par service.

    Caravan City返信日 2023年1月3日Hi Vicky, I'm very sorry you didn't have a nice time with us yesterday. It was a hard day for us with such a limited menu due to the Bank holiday and after the Christmas Break , I completely understand your frustration. I hope this doesn't discourage you from coming back when were another time when everything is available . Kind regards, Hadlee

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13. GM

    GillM

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    2022年12月24日にご来店

    overall5food5service5ambience5

    The staff couldn’t have been more helpful. We were a large group with a baby. The food was delicious

    Caravan City返信日 2023年1月3日Hi GillM, Thank you for the 5 stars, we hope to see you again very soon. Best, Hadlee

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14. F

    Foxy

    ロンドン

    評価・口コミ (18)

    VIP
    2.0

    評価・口コミ (18)

    2022年12月19日にご来店

    overall2food2service2ambience1

    Not a great eve. We arrived 6 mins late and our table had already been un laid. Husbands Thai seabass was cold, chips were cold. Eye rolling from Waitress when we asked for them to be replaced. ( one waitress was lovely, on it and helpful). Others not. Loud Christmas party upstairs couldn’t hear our conversations between us as they were so loud. We were sat in front of door so cold every few mins when someone left. Won’t rush back

    Caravan City返信日 2022年12月21日Dear Foxy, Thank you taking the time to leave this review, all feedback is vital to help us improve. I am so terribly sorry that on this occasion you received below par food and service, this couldn't be further away from what we strive for everyday. At City, we pride ourselves on friendly service and tasty food. I would love to rectify this and show you we can do things much better. If you do so wish, please drop me an email. Kendra@caravancity.co.uk Look forward to hearing from you, Best Kendra

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15. WD

    WDT74

    ロンドン

    評価・口コミ (15)

    5.0

    評価・口コミ (15)

    2022年12月19日にご来店

    overall5food5service5ambience5

    Delicious cocktails and food especially the Smokey Negroni and schnitzel - Super friendly efficient service as standard, I highly recommend a visit! Thank you for a wonderful lunch m, wishing you a merry Christmas and look forward to visiting in the New Year! Best wishes Wayne.

    Caravan City返信日 2022年12月21日Dear Wayne, Thank you so much for this glowing review and kind words. I am thrilled to hear you had such a lovely meal and friendly service. We are looking forward to seeing you in the New year and have a very Merry Christmas. Best, Kendra

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16. J

    Jpalmer

    ロンドン

    評価・口コミ (2)

    3.0

    評価・口コミ (2)

    2022年12月18日にご来店

    overall3food3service3ambience2

    The restaurant was freezing, everyone eating in there had coats on which led to the food feeling just warm. Food and drink quality is great and staff very accommodating.

    Caravan City返信日 2022年12月21日Dear Jpalmer, Thank you for taking the time to leave a review, I am thrilled to hear you enjoyed the food and service and can only apologies for the heating issue. I know this is less than ideal. Our A/C broke down but you'll be please to know we are back up and running with a toasty restaurant again. Please let me know when you next plan to visit and ill make sure to make your experience a 5 star one. Kendra@caravancity.co.uk Many thanks, Kendra

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17. PT

    PatyT

    ロンドン

    評価・口コミ (1)

    2.0

    評価・口コミ (1)

    2022年12月17日にご来店

    overall2food4service5ambience2

    The heating wasn't working, we had to sit in our costs. Not the end of the world but some part of our food arrived cold. The staff was nice,dealt with our request to get it back to the kitchen to warm it up. Overall we enjoyed our dinner but not sure if I go to the same place again.

    Caravan City返信日 2022年12月21日Dear PatyT, Thank you for taking the time to leave a review, I am happy to hear you enjoyed your dinner and the staff were able to promptly resolve the issue. I am so very sorry regarding the heating issue, I know this wouldn't have created the cosy dining experience anyone is after. Our A/C broke down at the worst timing but you'll be happy to know its back up and running and we're all toasty warm. Please drop me an email, as I would love to change your mind on us and show you we can do things better! Kendra@caravancity.co.uk Many thanks and Merry Christmas, Best, Kendra

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18. OT

    OpenTable Diner

    ロンドン

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    2022年12月15日にご来店

    overall3food3service5ambience4

    Halloumi with squash has way too little halloumi and way too much squash

    Caravan City返信日 2022年12月21日Dear Guest, Thank you for taking the time to leave a review, I am very sorry in this case the portion size wasn't up tot standard. Next time please let one of our waiters know and we would happily remake or bring you an extra slice. Many thanks Kendra

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19. A

    Andy

    ケント

    評価・口コミ (3)

    2.0

    評価・口コミ (3)

    2022年12月15日にご来店

    overall2food1service5ambience1

    Restaurant freezing cold and uncomfortably so. Food cold and not great as a result. Service very quick.

    Caravan City返信日 2022年12月21日Dear Andy, I am so incredibly sorry about your recent experience, our A/C broke at the worst possible timing resulting in a chilly restaurant. Please be rest assured that the heating is back on and keeping us all toasty warm. I would love if you could drop me an email so I can make this up to you and show you that we can do things better. Kendra@caravancity.co.uk Look forward to hearing from you. Many thanks, Kendra

    Report
20. G

    Gigi1020

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    2022年12月14日にご来店

    overall5food5service5ambience4

    The only fault at all was it was slightly too cold

    Caravan City返信日 2022年12月16日Hello Gigi1020, Thank your taking the time to give such a lovely feedback. Unfortunately we had some problems with our AC so the temperature was not the warmest. All is sorted now. Hope to see you again soon :) Best, Elina

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21. OT

    OpenTable Diner

    評価・口コミ (1)

    1.0

    評価・口コミ (1)

    2022年12月12日にご来店

    overall1food3service3ambience1

    15 degrees on the restaurant, we were completely freezing. We hade diner with coat and blanket. The food was good but the tea with disgusting.

    Caravan City返信日 2022年12月16日Hello, We are sorry to hear your experience with us was not the best, we had some problems with our AC but its all sorted now :) Hopefully we will see you again soon. Best, Elina

    Report
22. MH

    MichaelH

    評価・口コミ (1)

    4.0

    評価・口コミ (1)

    2022年12月11日にご来店

    overall4food5service5ambience4

    Really enjoyed the food we ordered and plenty of menu options, were well attended by the restaurant staff and felt very comfortable and great atmosphere

    Caravan City返信日 2022年12月16日Hello MichaelH, Thank you for taking the time to leave us your feedback! Hope to see you again soon :) Best, Elina

    Report
23. m

    mamba1

    ロンドン

    評価・口コミ (5)

    5.0

    評価・口コミ (5)

    2022年12月10日にご来店

    overall5food5service4ambience5

    Great food and ambience! Cute birthday brunch for my best friend!

    Caravan City3日前に返信済みHi Mamba1, Thanks for glowing review, we look forward to seeing you again soon. Best, Kendra

    Report
24. CP

    ClareP

    マンチェスター、グレーター・マンチェスター

    評価・口コミ (3)

    4.0

    評価・口コミ (3)

    2022年12月10日にご来店

    overall4food5service3ambience4

    Lovely choices for brunch with decent coffee we opted for the baked eggs and jalapeño cornbread

    Caravan City返信日 2022年12月12日Hi ClareP, Thank you so much for your positive review. I am thrilled to hear you enjoyed both the coffee and food. The baked eggs are a personal favourite, look forward to seeing you soon. Thanks, Kendra

    Report
25. OT

    OpenTable Diner

    評価・口コミ (1)

    2.0

    評価・口コミ (1)

    2022年12月10日にご来店

    overall2food2service3ambience3

    We namen ontbijt om 9u15, het was er koud, we konden onze jas beter aanhouden. Ook de warme choco en de koffie waren niet heet zoals het moet. Gewoon ontbijt met brood en koffiekoeken niet op de kaart. Ik zou deze plaats eerder aanraden voor lunch.

    Caravan City返信日 2022年12月12日Hi Anonymous, Thank you for taking the time to leave a review. Apologies for the cold, due to the large restaurant and freezing outside temperatures the building is taking just a little longer than normal to heat up. We would be more then happy to remake any hot drinks that aren't to standard, please mention next time so we can make your stay more enjoyable. Please do let me know if you plan to visit for lunch and I will ensure you have a better experience! Best, Kendra @caravancity.co.uk

    Report
26. y

    ybassist

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    2022年12月9日にご来店

    overall5food5service5ambience5

    The food was excellent. We asked to move to another table because it was cold and immediately recieved another table.

    Caravan City返信日 2022年12月12日Hi ybassist, Thank you so much for such a positive 5* review, I am happy to hear the food was excellent and you could find somewhere cosy. Looking forward to seeing you soon. Best, Kendra

    Report
27. OT

    OpenTable Diner

    ロンドン

    評価・口コミ (3)

    4.0

    評価・口コミ (3)

    2022年12月9日にご来店

    overall4food5service4ambience5

    As ever, the food was outstanding. The team were short staffed which meant there was a delay in us receiving our orders but they were hugely apologetic and amended our bill significantly to recognise the delay. It's tough for restaurants at the moment and I know staffing is a real challenge. Things don't always work perfectly with staff being ill etc, and I really appreciated the team at Caravan recognising the wait we'd had. I will definitely return as the food and service is generally fabulous.

    Caravan City返信日 2022年12月12日Hi Anonymous, Thank you so much for the review, kind words and understanding of staffing issues we are all facing, it truly goes a long way. I am so glad you enjoyed your meal. Please let me know when you plan to visit next and I will ensure your visit is 5 star worthy! Look forward to seeing you again soon. Thanks, Kendra Kendra@caravancity.co.uk

    Report
28. CB

    ClaireB

    ロンドン

    評価・口コミ (2)

    2.0

    評価・口コミ (2)

    2022年12月9日にご来店

    overall2food1service2ambience3

    There were a few problems. the table next to us left after leaving there food untouched - that should of been a sign. The freshly pressed juice is pre-made??/???? We ordered avocado smash, that was almost frozen. I really liked caravan but this was a very disappointing experience.

    Caravan City返信日 2022年12月12日Hi ClaireB, Ouch, this is hard to read. I am so very sorry regarding your previous experience with us, this is below par and definitely not our usual standard I will be making it my focus to ensure that staff are doing check backs so we can rectify any issues straight away. We would have been more than happy to remake anything to ensure your experience is 5*. Our fresh juices comes from a local supplier who juice for us daily. Please email me so I can make this right kendra@caravancity.co.uk

    Report
29. DR

    DeadorRed

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    2022年12月8日にご来店

    overall3food4service2ambience2

    Caravan for breakfast is a great venue but beware tables located close to the door in winter (the frequent door opening and lack of use of the curtain made it cold) and you always (whenever I've been there) need to prompt someone to take an order. To be fair that's probably just due to staff availability in hospitality and everyone was helpful when prompted.

    Caravan City返信日 2022年12月12日Hi DeadorRed, Thank you for taking the time to leave a honest review , all feedback helps us improve our service. Apologies for the cold coming through the door, we are currently doing our best to keep out the cold (Added blankets and constant use of both curtains). We would be more than happy to move you to a different spot in the restaurant if something is available. Please let me know if you plan on visiting again and I will ensure next time is 5* Best, Kendra Kendra@caravancity.co.uk

    Report
30. SV

    SarahV

    ロンドン

    評価・口コミ (1)

    4.0

    評価・口コミ (1)

    2022年12月6日にご来店

    overall4food5service3ambience4

    Excellent food from a varied menu. Service was a little lacking - hard to get staff attention. Food was at least served promptly though.

    Caravan City返信日 2022年12月9日Hello SarahV, Thank you for your feedback! We will look further into this to make sure it wont happen again. Hope to see you soon! Best, Elina

    Report
31. GW

    GerryW

    ロンドン

    評価・口コミ (5)

    VIP
    3.0

    評価・口コミ (5)

    2022年12月6日にご来店

    overall3food3service3ambience2

    I had booked a table of 12 and our table was just inside the door, it was absolutely freezing . We were allowed 2.5hrs , it was all very rushed in the end with a bill of £800. We asked to move to a drinks table - where we stood, we were told to be able to finish our drinks we needed to sit down, the waiter was very rude bearing in mind our overall food bill. Would I go back - no, no experience or atmospheres

    Caravan City返信日 2022年12月12日Hi GerryW I am extremely disappointed to hear you say that Caravan has no experience or atmosphere as this is something we strive for every day, our aim is to serve all customers the same regardless of the bill. Regards the manager who asked you to sit down was try to provide a good customer experience for all and felt others nearby were being disrupted by the smashed glasses and noise.If you would like to give us another chance or discuss further please drop me an email Kendra@caravancity.co.uk

    Report
32. L

    Laura

    ロンドン

    評価・口コミ (3)

    4.0

    評価・口コミ (3)

    2022年12月6日にご来店

    overall4food4service3ambience4

    Great meal, nice choice of small plates for sharing.

    Caravan City返信日 2022年12月9日Hello Laura, Thank you for your feedback! Best, Elina

    Report
33. SW

    SWatEC4

    ロンドン

    評価・口コミ (2)

    3.0

    評価・口コミ (2)

    2022年12月6日にご来店

    overall3food4service2ambience3

    The food was very tasty, as always, but the service although friendly was somewhat chaotic. We had to ask again for ordered drinks that didn't arrive, ask twice for water for the table, and were delivered food we hadn't ordered, but were missing other dishes. They were also completely out of ice cream which was meant to be served with several of the desserts on offer, so they couldn't provide them. This was a 4.15pm reservation, so not exactly their busiest period (around 1/3 of the tables were empty). Finally, we had wine on our bill which wasn't ours, and they had charged for dishes which hadn't arrived. It was all resolved with apologies, but again, not something you would expect from Caravan. Thankfully the food, wine and cocktails we did have were all delicious.

    Caravan City返信日 2022年12月9日Hello SWatEC4, Thank you for taking the time to give us your feedback, good or bad it helps us improve in our quality of service. Sorry that your experience was not the best. We will look further into this to make sure it wont happen again. Hope to see you soon! Best, Elina

    Report
34. OT

    OpenTable Diner

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    2022年12月4日にご来店

    overall5food5service5ambience5

    Great food , good price , good sized of potions What’s not to like

    Caravan City返信日 2022年12月9日Hello, Thank you for the stars! Best, Elina

    Report
35. U

    Underling

    ロンドン

    評価・口コミ (2)

    3.0

    評価・口コミ (2)

    2022年12月4日にご来店

    overall3food5service3ambience3

    Food is good. They didn't have every drink on the menu. We were abruptly asked for the table back 20 minutes before the next booking and felt a bit chucked out

    Report
36. OT

    OpenTable Diner

    ロンドン

    評価・口コミ (5)

    VIP
    2.0

    評価・口コミ (5)

    2022年12月1日にご来店

    overall2food1service3ambience3

    The food was subpar, items were on the menu that the staff didn’t know about and when we tried to order them we were told they didn’t have them, and then we saw them delivered to the next table. The cod was actually disgusting, it was underdone, covered in mayonnaise and sat in some sort of red sauce. I honestly feel I’ll.

    Caravan City返信日 2022年12月5日Hello Anonymous, Thank you for taking the time to leave us your feedback. Good or bad it helps us improve on our quality of service. I'm very sorry you didn't enjoy your time with us . If you can please email me hadlee@caravancity.co.uk so we can talk about this further. Hope to hear from you soon, Best, Hadlee

    Report
37. OT

    OpenTable Diner

    エジンバラ、ミッドロジアン

    評価・口コミ (1)

    4.0

    評価・口コミ (1)

    2022年12月1日にご来店

    overall4food4service3ambience3

    Nice meal - only issues was cold air blowing through the front door but couldn’t be helped. Very good pizzas

    Caravan City返信日 2022年12月5日Hello Anonymous, Thank you for the feed back. Were currently trying to fix this situation . Best, Hadlee

    Report
38. UR

    URSULAB

    ロンドン

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    2022年11月30日にご来店

    overall5food5service5ambience5

    Super servers who make you feel Welcome. Definitely will come back regularly. Love the food too. Nice mix of familiar and unusual.

    Caravan City返信日 2022年12月5日Hello URSULAB, Thank you for the stars! Best, Hadlee

    Report
39. RR

    RossR

    ロンドン

    評価・口コミ (2)

    5.0

    評価・口コミ (2)

    2022年11月30日にご来店

    overall5food5service5ambience4

    Friendly service. Booked outside as only available but grateful to be seated inside on arrival. Food order was missed at the kitchen. Quickly resolved and free of charge due to the inconvenience. Really impressed with making things right without even asking for it. Food was excellent.

    Caravan City返信日 2022年12月5日Hello RossR, Thank you for the stars! Best, Hadlee

    Report
40. M

    Mona

    ロンドン

    評価・口コミ (4)

    5.0

    評価・口コミ (4)

    2022年11月30日にご来店

    overall5food5service5ambience5

    Nice chilled out vibe on a weekday late afternoon. Fantastic coffee & healthy, tasty food.

    Caravan City返信日 2022年12月5日Hello Mona, Thank you for the stars! Best, Hadlee

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