Castaway - Burbank
Thanksgiving Dinner Special Menus & Offers
We will be requiring a $25 advance deposits per person for ALL party sizes and a 90-minute time limit. Guests must cancel their reservation 48 hours in advance or they will be charged the advance deposit of $25 per person. This is not a buffet. You may be seated outside, so please dress accordingly.
Great atmosphere with stunning views!!! Food okay but drinks were good! My chicken was burned but thankfully they replaced and comped it for the inconvenience. I felt they were a bit understaff which made for slow service!
Had 830 reservations was seated by 9pm didn't receive any water, bread or drinks until around 930. Placed order didn't receive food until after 1030pm. Waitress was nowhere to be found for over 30 minutes never came to check on us or ask if we wanted more drinks. By the time we got our food, ate and got the bill it was almost midnight. Poor customer service had to find manager. Waste of time and money, we had limo waiting due to poor service it was costing me money.
The manger kept calling our waitress to another area. Our food was cold and I will not return or recommend any of my friends/family
Food was average and not worth the price. Long wait even with reservations.
My fiance and I went to dinner here last Saturday to celebrate Sweetest Day. This restaurant was a 3 hour disappointment. We had reservations for the patio, and when we arrived they said it would be a 90 min wait for the patio even with our reservation. So instead of the amazing view we ended up sitting in a courtyard surrounded by birthday parties. We sat at a table where the table was below our knees and very uncomfortable. We had no view, and it took 40 min from the time we sat for us to even get our server to bring water and our cocktails. Again, 40 min we sat at the table with nothing! We order 1 appetizer and 1 meal for each of us, and that took 3 hrs total. Our server completely forgot about us. We complained twice to the manager and yes he did comp our drinks but overall it was a terrible experience. Also, the waitstaff broke 2 glasses at people's tables and the waitstaff didn't seem to know what any of the food items were. It was a terrible disappointment. We had looked forward to eating here for months and everything about this place was bad. They need to figure out how to better manage reservations on time and learn the menu, learn how to not brake glasses and a meal for 2 people should not take 3 hours. Also, from the time our server brought my take out box to the time the manager brought us our check, another 35 min had gone by! The staff need major training!
We arrived and I asked for a specific table.. hostess said no and that table sat empty next to us the entire time we were there. Lame. Food is overpriced for what it is view is great. Decor and outside area are pretty beautiful. Probably couldn't come again.
I was there 8 years ago and couldn't believe the upgrade and renovations they have done. I will be going there more often
Versatile menu great service and easy parking
Drinks were great the food wasn’t that good though great views and scenery.
The new menue wasn't that great our waiter was fantastic. Food use to be better before covid. The drinks definitely better than the food
Our waiter Tyler was excellent. Very knowledgeable with great recommendations. My husband loved his birthday dinner.
John was the best! Very enthusiastic and friendly server! The food was great, the drinks were perfect, and the view was the icing on the cake!
One of our favorite restaurants in LA area. The view is unreal, you are on top of the mountain. Restaurant is totally remodeled. Great indoor and outdoor seating. The service is always wonderful. The food is delicious. The cocktails are refreshing. We really enjoy driving up there for date nights or family dinners. Definitely a must when in town.
We were greeted by a lovely group but it honestly went downhill from there. We were seated and waited for at least 15 minutes before someone asked if our server had been by- he had not. About 5 minutes later we were brought waters and asked for our drink order. Probably 10 minutes later our server finally came by. He said he was going to bring corn bread (spoiler alert- we never got it). He asked if we wanted any starters and we placed our food order right then since we had already been there so long. Food was brought out and we NEVER SAW HIM AGAIN. Never got more water, never asked if we wanted more drinks, nothing. When we finished our food, I placed my card on the table. It sat there for over 30 minutes until i finally asked another person working there if we could pay. We had an out of town guest and i was MORTIFIED. Worst service I have had. Appalling for the price.
Amazing! Great place to celebrate relax reconnect or just take in the view! I will be back! I look forward to it
Everything was great. The environment, music, food and drinks were amazing.
Nice place. Soo good . Soo nice . So gooooooooooood
Make sure you make a reservation to get a good seat with a view. Drinks and food were amazing and our waitress Carlos.... hands down knowledgeable with the menu and the service he provided was quick and accurate even with his drink recommendations.
Very attentive service from Kyle. Food was wonderful and ambiance was better then expected. Would recommend
Sunset is getting earlier and earlier. Temp was perfect. Great views. Service was exceptional and accommodating. Food delicious. Definitely recommend.
It was such a nice, relaxing ambiance. The server was really helpful and the food was delicious.
Surprisingly, very rare $$$-$$$$ restaurant is able to a) buy good meat to b) cook a good steak—unfortunately, this one not an exception. The medium-rare steak that I’ve got was pretty much rare, and the meat itself looked that it was just gotten from the freezer and cooked, which is okay, but not for that level of the restaurant. Fresh cut only.
Overall, service, ambiance, view, and other food was great 4/5, not 5/5. We enjoyed the experience and will be back with friends, but going to avoid trying steak here again.
Visited Castaway for dinner and ordered the American Wagyu, USDA Prime, ZABUTON. Now, I'm no expert on Wagyu but I've had my fair share of A4 and A5 Wagyu (both American and Japanese).
The steak we ordered was supposed to be medium rare. What was brought out to me was medium with a "somewhat pink" center. But that wasn't the main issue. The first thing I do whenever I start into a steak is to cut a small piece from the center to taste it. Well, let's just say that first bite was dry and not tender as you would expect from an American Wagyu Zabuton. I had brought it to the server's attention.
Jesus was our server, and immediately defended the steak without even considering my complaint. In the most condescending tone, he states "well that looks like medium rare to me. Would you like another one and have it rare instead"? I repeated my dissatisfaction of the dryness of the steak and requested for another one. In less than 5 minutes, a female manager (forgot her name) came to our table and also tried to give us another excuse of how this was a certain cut and that's the way it was supposed to be. I then repeated my complaint to her and informed her that I'm well aware of what cut the Zabuton was and that I've had it before. This went on for another several minutes. They finally brought out another steak but came out more rare than medium rare. I decided not to deal with having to complain again and ate the steak.
At no point did we ever get an apology for the hassle and delayed dinner (not to mention the annoyingly condescending tone of remarks). To end our dinner with more irritation, one of the workers decided to roll up the shades while the sun was in full blown glare directly in our faces. Our bill was about $255 for a dinner for two (total waste of time and money). Castaway, you might need to consider restructuring your training approach for your staff members.
Former Hospitality Professional of 10 years
The view was incredible, the happy hour food & drinks were delicious, and our server was so kind. We will definitely be returning!
The food was delicious. Very expensive but worth the quality. My party would’ve enjoyed being closer to the balcony since the view was gorgeous. Best place to take memorable pictures! Overall great experience!!
Amazing ambience, great service and wonderful food. It gets no better.
Horrible service, Food was not what I expected. I ordered the Tomahawk steak it came to my table full of grease and cold. We also ordered the chicken which came to the table burn in cold. The waiter absolutely forgot about us in a matter of an hour and 30 minutes he came to × 2 ask if we were doing OK. We spoke to the manager and told him we've been waiting for over an hour and a 1/2 for food the next thing we knew the fools at the table 5 minutes later. Any disappointed in this place. I would never return
This place is so beautiful! It has a great view and I was lucky to book a reservation for 6:30. It has one of the best sunsets ever and the night time looks amazing! Our server Reece was very knowledgeable about the foods and wine available. I’m definitely coming back! The food was great and they offer a great wine selection.
Great food. Good placement on the patio. No acknowledgement of anniversary celebration. Tables felt very close together. Other than that very happy.
The food and atmosphere were great.. The service of food was slow.. The wait staff did their best but getting the food to the table took a long time as
Love the restaurant! We will be back
wonderful place but food.. menu.. not much of the choice
Food was delicious! Loved the 6 oz filet and 8oz angus. Went well with the lobster potato and grilled shrimp. Dessert was delicious! Loved the lava chocolate cake.
Really enjoyed the patio view. I will come back again!
I've been here before and the fact the restaurant is running well especially during these times amazes. Only little thing I didn't like was the table was a bit dirty. Overall food was good and would definitely come again.
Great food. Great view. Great service. We will definitely return.
Great! Appreciate the COVId precautions. Friendly staff and tasteful food
The remodel is amazing. Food was very good and very on trend. Service was slow. It is hard with COVID and they were very focused on safety so we really tried to be patient. Even then the timing was rough. Still really enjoyed our experience however and will be back. Kudos to the hard working management and staff.
My family's favorite place, I will definitely recommend it to friends
My Chicken was overcooked and my fries came out cold and overcooked as well. This was not my first time, I wonder if they were just having a bad day in the kitchen. Also, this was my guest first experience and I was quite disappointed in food.
Great experience to make beautiful memories. We loved it.
The ambiance was beautiful, staff went above and beyond, our view was great, the food was pricey but you’re going their for the quality and that definitely did not disappoint. Even when you’re waiting to get seated they have a bar outside to order drinks while you’re waiting.
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OpenTable ダイナー3431名によるCastaway - Burbankの評価は4.5☆です。