Chama Gaucha Brazilian Steakhouse
Unfortunately, it was the most disappointing experience. Due to the fact that no one from your establishment informed me that you will not be opened on the day of my scheduled reservation, my guests drove all the way from the south side of Chicago, and myself from Bolingbrook, just to discover that your doors were locked, and lights were off. To add insult to injury, I received emails to confirm my reservations for that day and time. As a result, my daughters birthday dinner was completely ruined, as I was not afforded the opportunity to put in place a back up plan. So, my experience was not a good one and I really hope that moving forward, you will prevent this catastrophe from occurring to your future guests.
Was cancelled due to covid
They stated online they were open. I called, I assumed they were busy. I was able to put in a reservation online so I did. When time came, they were not open. They should have changed they phones and or times online.
I made reservations for Sun 8 my boys and for Sat 7 . Both days restaurant was closed !!!!!! No one call or email us !!!!! What a great service .
It was freaking terrible. They’re closed due to COVID. When on their website it clearly states “Open to takeout or patio dining” They should’ve canceled my reservation instead of setting me off
Open table should update with COVID closings. The restaurant should NOT be accepting Open table reservations if they are
Closed. We drove to restaurant to find it closed. We weren’t the only people affected. There were at least four other cars showing up for reservations and the restaurant was closed.
Well, the steak house is not open! I hear it has been closed for two weeks! There were 4 other couples who made reservations as well. We all found out when we arrived the restaurant was closed. I’m sorry they didn’t inform you but you need to stop making reservations. Thank you.
I made a reservation through the website and when we got there, it was closed and locked. We watched many other people also walk up who had reservations. We both drove out of our way and got all dressed up to have dinner here and it was never even open. Huge disappointment. Very poorly run website. There was no indication that they weren’t having some seating. Website indicated that the Downers Grove restaurant was open and let’s you make a reservation complete with a confirmation email and confirmation number!
We made a reservation thru open table and showed up to find that the restaurant is closed. We weren’t the only ones showing up with reservations, as there were other people showing up to find that it was closed. We are extremely upset since we were there to celebrate a special occasion. Restaurant should have taken the time to cancel all reservations and they would’ve saved their customers from going thru such a bad moment.
It would be very nice to make a reservation with OpenTable and the restaurant that you wanted to go to was open. Very very disappointed for my grandson's birthday that OpenTable did not let me know that the restaurant was closed due to the pandemic. I have been to come and got your restaurant many many times. I will never use OpenTable again. Very bad customer service.
Because of COVID-19 they were not open you would think your site would be updated on all the closing, we wasted a trip going there thanks for nothing
I wish they could have posted on Google or have put a sign saying they were closed or not accept any reservations, sending us a confirmed txt like if they're open when it was never open to begin with
Restaurant was closed without notice
Fabulous customer service. Food was very tasty. Very friendly and welcoming staff.
Service was great!! Very attentive! Food was delicious!
Great food. Food was hot and replaced immediately. Service was fantastic.
Great service, atmosphere, and food all the time, my far our favorite!
Been there often and I would guess they removed a whole 6 tables due to covid. Definitely not spaced out well.
Excellent food! Excellent price, would definitely recommend
Great place for lunch also
Been here at least 6 times, never had a bad meal. Service and food quality are consistently exceptional. You can tell the staff all work as a team. Great job!
Amazing service and amazing food. Will definitely be back again soon.
Our experiences here are always phenomenal! We love the food and the service just as much! :)
Awesome place food was amazing and the waitress was very tentative. Definitely would recommend the place
The overall experience here was outstanding. Our server was amazing at suggestions and making the house special cocktails. wait staff was always attentive and friendly. The food was always at an adequate temperature. The salad bar was a great treat filled with great dishes. We will definitely dine here again on a regular basis.
Great food, wait/service staff is amazing and friendly. Had a great time.
We love this place and everyone is so professional and super nice. We were missing a couple of people and they were able to accommodate us at a later time. The food is always delicious. You will never be disappointed at this place. Pancho is the best.
Ignored my son birthday occasion which was noted during my reservation online by the lady when leaving the restaurant
Been here before. First night out with my wife after staying at home for 6 months... the food is still excellent, my favorite picanha is still delicious as ever, caipirinha to start the evening is just like it is in Brazil, the Malbec paired perfectly and my wife enjoyed her chocolate mousse. We had a great time!
Everything was superb except that the tables were not really six feet apart
Excellent service by all staff members. All food is top quality both the meats and the salad bar. Been going here a few times a year for several years and plan to continue.
Fantastic meal and exceptional service! Well thought out safety procedures allowing for a great salad bar (e.g. one way through salad bar, roped off, 6' between customers) and great service for the 13 meats served tableside (e.g. all servers in gloves, never touch the meat or your plate). Highly recommend.
We have been here once before, so we knew what to expect ahead of time. The servers with the different meats are "Johnny on the Spot" when your card is turned over to green, that's for sure! The one thing that stunk was the person who first took our drink order never came back around after bringing that first drink. She looked and walked around"near" us but never came over even after trying to get her attention. However, a very friendly and attentive waiter noticed us and took over from there, even jogging at first, to get us a another beverage. Totally about the customer here. From the valet outside to the desert at the end, it's all about making sure you are happy and satisfied!
Excellent dinner at Chama Guacha!
Service was impeccable! Your glass was never empty! Who ever was was walking by was more than eager to help!
Meat selection and taste was FANTASTIC!! Hot and fresh!
Only minor “complaint” is that their salad bar selection could be a bit more extravagant, but who’s really there for the salad anyways?!
We will definitely return!!
Thank you! We always eat good and have wonderful service.
The food was great. The servi c e was Top Shelf. The atmosphere was perfect.
It is our favorite restaurant to eat at.
The best food I’d had in a couple years! Service was outstanding, very attentive, and great performance w the drinks, staff very knowledgeable on food n drinks!! Thanks again best 400 dollars spent in along time!!
It was amazing experience! Our large group was accommodated and following COVID guidelines. Everything was sooo amazing from the service to the food
Have been to Chama plenty of times, it is one of my favorite Brazilian steakhouses in IL. This location is right off the highway which makes it convenient to get to. They also offer complimentary valet, which is very much appreciated!
The staff from valet and every staff member is always very friendly, welcoming and attentive. They truly care about their customers and their customers experience. This time our server recommended sauces to try which were delicious with the steak. They offer 12 differnt kinds of meat. These include bacon-wrapped filet, marinated chicken drumsticks, lamb, pork and beef ribs, and the house specialty, Picanha, or the prime cut of sirloin. My favorite is their garlic beef. Everything from their salad bar and meat selection is always so fresh and delicious. Their salad bar has great options and more cheese options than other Brazilian steakhouses which is always good with wine! Besides their food, they have a wide variety and great selection of drinks! They have a great wine list. One of my favorite cocktails is their house cocktail.
Chama is a wonderful place for every dining, date night, a special occasion or for a friends get together. I wouldn’t recommend it for a business meal unless you came for lunch. The noise level during dinner is pretty moderate. You don’t have to yell, but it would be hard to have a business meal during the dinner time. You can dress up or dress down.
The tables were spaced out well, all the staff had masks on, they sanitized the entire table and chairs when a table was cleared and the restrooms were very clean. They had hand sanitizer available at the front and by the salad bar. Also, by the salad bar they provided gloves if you wanted to wear them for the tongs. They also had a employee stationed there to change the dishes after each customer. They also had markings on the floor to promote social distancing. On the inside of the book to pay, they have a reminder to wear your mask on the way out.
OpenTable ダイナー3363名によるChama Gaucha Brazilian Steakhouseの評価は4.7☆です。