Chart House Restaurant - Jacksonville
Hot Chocolate Lava Cake
A rich chocolate cake with molten center, made with Godiva liqueur. Served warm, topped with chocolate sauce, Heath bar crunch and vanilla ice cream
mixed greens, cucumbers, tomatoes, red onions, radishes, hearts of palm, pepperoncinis & croutons in balsamic vinaigrette
Visited for our anniversary. Staff was very accommodating and even personalized our menus! Food was good and the waiter was attentive. Would recommend for a special evening.
Sitting at our table we were able to hear the cooks talking to each other. Nothing like hearing the F bomb dropped numerous times in a sentence. The server was nice but awkward. When you’re looking for fine dining and nice night out, this is not the place. There are way better options in Jax. The food was good though.
Great food and great service; over looking the water. If I am in the area I would go there multiple times.
Haven’t been in quite a while but everything was excellent. Love the early bird menu. Delicious food and lots of it. Much better choices and price than Ruth’s Chris. Will definitely be back!!!
Menu limited and food was okay but not up to past Chart House standard. Chopped salad was mediocre.
Excellent greeting at check in, very nice table we requested, awesome waitress. Food excellent. Would definitely go back.
Great service and good food.
Unfortunately it was a bad dining experience. We have been here many times before with little to no issues. This time was much different. After being seated, we could quickly here other dining guests around us complaining about the service. We were greeted about 10 minutes after being seated and we placed our drink order. 45 minutes later we finally received our glass of wine - let me rephrase 2 out of 3 of us received our drink while it took them the entire time before they informed us they were out of one of the wines we ordered. Our food was brought to us about 1 1/2 hours after being seated and served lukewarm at best. It would have been nice if the manager would have come out and apologized but instead he saw fit to provide us with a $20 credit on our bill. I believe they were short-handed and the domino effect took place. Expect much more from this restaurant than what we experienced. Will wait a while before we go back.
Reservations made 6 weeks in advance and confirmed on the day of do not matter to this restaurant. We were a party of 6 with a 6:15 pm reservation for Sat Nov 25, the night of the Jacksonville boat parade. We arrived at 6 pm to ensure we were not late. The restaurant was a mad house loud, people everywhere milling about, virtually all tables full. Great, I just spotted a 6 top that is open. The hostess says, “you will have to wait until 6:15 pm to be seated. There are two 6 pm reservations who are not here but are ahead of you”. I asked what do you mean? It is now after 6 pm and they are not here. We are here!. “You have to wait until 6:15 pm”.
Cutting to the chase…. There were no 6 person tables availble in this mad house restaurant. A waitress asked me to follow here and she would point out where they might seat us. We went to a dark area adjacent to the kitchen door with 2 each 4 top tables. She indicated that she could seat us there. I reluctantly agreed; since there were no other options.
The restaurant obviously overbooked. There was no way they were prepared for the reservations they accepted. The hostess was rude and unhelpfu.
It will be a long time if I ever choose to go to that restaurant again. The issue with the restaurant not honoring long time reservations is extremely bad form. This situation colored the entire evening for our party of 6 and has damaged the reputation of the Chart House Restaurant.
Exceptional experience. Short staffed, but that was adventageous to our long leisurely meal watching the 2021 Jacksonville Boat Parade. Bert was a great waiter and a good communicator.
Thank you for the delicious food and the great service and finding us a quiet spot in the restaurant
This was the worst experience I’ve had there to date. This was a terrible waiter in the menu has changed and very limited
We ordered the shrimp stack starter with avocado and mango-the avocado wasn't quite ripe enough but it was still delicious.
We also got the calamari and the portion was huge! It was also the best calamari I have ever had and we get it everywhere.
The second course was the lobster bisque, which while a little on the lukewarm side was still very good with nice chunks of lobster.
Since it was Thanksgiving, we went with the traditional meal and it was all very good. A bit on the safe side as far as flavors and whatnot but good nonetheless.
We then finished with a creamy cheesecake and superb pecan pie.
Our waitress, Jess, was so attentive and kind.
I will definitely be going again.
I will say I was a bit surprised at the casual dress code- I do wish they wouldn't allow shorts, sneakers, etc. One lady looked liked she expected snow with jeans and Uggs lol
Ambiance and view was nice, the windows definitely needed pressure washing to see more clearly through. I’ve had better service, but maybe my expectations were just too high. The food was good but our soups didn’t taste fresh as if it’s been sitting in a pot for sometime because when we got it, it was lukewarm. Overall okay.
My party of four was warmly greeted. I asked to be seated after all of my party had arrived. We had all dined at Chat House before and we weren’t disappointed at all. The food was exceptional. However, we did have a small concern with one of the entrées. The issue was resolved quickly and management saw to it that we were completely satisfied. The service was excellent. Attentive but not intrusive. I would definitely return to the Chart House. It was a great Thanksgiving evening out.
We had the traditional Thanksgiving meal. It was all lovely.
I have gone there for years I know it was a holiday but there was no excuse for the poor service dried out shrimp over cook steaks and after waiting for over 30 minutes to get dessert that was hard as a rock I would not and will not recommend a restaurant
Thanksgiving Turkey tasted like it was left over, the sides were ok and the Caesar salad was great.
Our waitress was absent most of the time compared to the other servers work the tables around us.
Great food service was excellent
Food was just okay… I won’t be back, plenty of other steakhouses in the area.
I guess they were understaffed. We waited so long for our food and when we did get it five out of six dinners were cold! I sent mine back and it came out hot. The taste of the food was good. We usually use chart house as our special occasion go to restaurant. We will probably find a different restaurant for special occasions.
Really innovative offerings in a lovely setting by the river right besidw river taxi landing. Food was perfectly prepared and Rachel gave us wonderful service. Walking distance to Hampton inn. I highly recommend it.
Excellent location and view. Unique atmosphere. Different for sure.
Had to wait 15 mins. To get seated. Had a 800 reservation. NOT GOOD. Waitress was Samantha, she was very good. Food was good but I will not pay $150 again and have to wait when I had a res.
The food was delicious! Great atmosphere and location right on the river. Service was great as well!
Vance, our server, was AWESOME!!!! Dinner was better than delicious.
I would definitely recommend Chart House Restaurant. The food was delicious and the service wonderful. Thanks for a great experience!
When i got there the hosts were very nice. My server Dillion was excellent through and through. But the quality of my food was unacceptable. My lobster bisque was cold. My bronzed salmon and shrimp, the salmon was under cooked and my shrimp was dry. The kitchen staff was directly behind my table. I came out to enjoy my birthday and their commentary was unnecessary for my dining experience. I went home extremely disappointed and their behavior ruined my apetite. Oh but the ultimate margarita was excellent.
We really enjoyed dining at the Chart House Jacksonville, so much so we are going to dine there again tonight.
This was our 5th time visiting Chart Hart House. Service is either hit or miss. The latest was a miss- should note that we had the same wait staff on another 'miss'.
Filet was very dry and bland, no spice. The lobster tail was over cooked and rubbery. Our mushrooms arrived 10 minutes after our entrees and they had no flavor. Would have been better with a garlic butter sauce. $225 for 2 people with the mediocre quality will not get a return visit. Stood at the bar for 20 minutes to get a drink before our table was ready and was never even spoken to or looked at so we did not get a beverage. The restaurant is beautiful and our server was great but the food definitely needs more attention to detail.
Chart house did not honor reservations time. Had to wait 27 minutes beyond reservation before being sited. Everything was excellent
A little disappointed given the price point.
Great food and superior service
Reservation was for 8:15pm but didn’t sit until 9:00. They were out of the ahi appetizer.
Ordered a side of mushrooms that never came
Server was concentrated on closing up and didn’t even offer us dessert or coffee.
Kudos to the kitchen staff as the food was very good.
Overall a terrible experience and I will never go back.
We have been going to the chart house for 20+ years but had not been since pre- covid. I feel the food has declined and so has the clientele. Our server was great though. Probably won't be back.
Everything was excellent . The atmosphere, service and food was excellent. I would recommend family and friends to have a night out at the Chart House.
The only complaint I have was waited to be seated. I walked in and was not greeted by anyone on the staff or assured that someone would be with me soon. After that mishap there was nothing to complain about. Our waitress was so helpful with it being our first time there and everything we had to eat was perfect and we may have to make this our anniversary spot from now on!
Just wonderful for a special occasion
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OpenTable ダイナー3113名によるChart House Restaurant - Jacksonvilleの評価は4.2☆です。