Cineplex Cinemas Queensway & VIP
First movie night out since Covid. Had a great experience. Service at the lounge was exceptional! All protocols followed, staff were enthusiastic and welcoming. Even received a free dessert from the staff to celebrate our anniversary. Happy with our choice :)
Had reservations for 7:30 for Valentine’s Day. Party of 4. Arrived 7:25. We were also watching bad boys movie at 9 pm. When I booked the seats I had difficulty claiming my scene points , I have 24,000 points. Once we got there we tried to get a refund and use points but we were told that while the transaction is being done someone can take our spot so we might lose our tickets during the process. Our food was taking a long time, waiter was very nice and told us they are very busy. I didn’t want to eat in the dark during movie and that’s why we made reservations. Our food finally came when we were sitting and watching previews. Food that was ordered at 7:30 came at 9:05 COLD! We asked for 2 items to have sauce on the side and came with sauce all over our food! It was messy. We were very disappointed in the quality. The movie was great but this being Valentine’s Day we were very disappointed.
Their food and drinks are amazing. Amd the staff is very friendly. It's a great place for both dinner and a movie. You'll be seeing us again for sure.
Thank you very much for joining us, we look forward to having you again! Chris Lalonde Guest Experience Manager
The food is regular bar food....nothing special really. And they do not present it like it looks in the pictures. The theater was nice and clean. The seats were great. With the exception that it was like 36 degrees outside and about 30 degrees in the theater. You may as well of worn nothing because it was so hot. Staff was friendly for sure but it can use some work with somethings. Other then that I would recommend anyone try it for a nice evening out that is low key.
My husband and I had a great evening! The food was yummy and the service was fantastic. The staff were friendly and polite and gave us a table right in front of the tv to watch the raptors game!
Thank you very much for the kind words, please come back anytime!
This place has terrible table service. I've been several times with friends to watch a game on the big screen. Inevitably, the staff is more interested in the game than they are in caring for their tables. On my most recent visit, I counted 5 servers crowded around a screen with no one watching their tables.
The VIP lounge is a great concept that should be a win with Cineplex but I can't see this place surviving without some serious work on the service side.
Hi Tim, I'm sorry that your experience did not meet your expectations. I hope that on your next visit we are able to provide you better service. I would love to hear more about it, would you be able to contact me at 647-632-3235? Thanks, Chris Lalonde Guest Experience Manager
Had a great server who introduced us to the recently revamped menu. Loved the new truffle fries and fresh options. I enjoyed the falafel wrap and my husband enjoyed the bacon cheeseburger. Defiantly not what I expected from a “movie theatre”!
The Queensway VIP Cinemas provides and exceptional experience. Perfect night out for either a couple or group of friends. the Hostess seated us right away and our server was attentive and helpful. the new menu has a wide range of offerings including Gluten Free and Vegetarian options. We chose to order our desert and snacks through their in-seat service and had everything delivered to our seats in the auditorium. overall a great night out.
Service was terrible - took over 20minutes for server to approach. Server kept forgetting our order.. took over 45min to get our food once he got it right and then both appetizer and main meal came out together ... food was sub par. Very expensive for what it was
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OpenTable ダイナー9名によるCineplex Cinemas Queensway & VIPの評価は4☆です。