I ordered a drink accidentally from the to go section, which okay that is my bad. However my server decided to punch in a completely different drink than what I ordered. Two completely different names with different ingredients. Instead of coming back and asking me which drink I actually want instead. Another server came and well he mentioned sangria and I was like no that's not mine.... Our server came back and said ya that's my drink, I said so this is the wildflower spritz and she said yes... Anyways it was not. She said it had the "same ingredients" and yeah no it doesn't have anything the same lol the octopus was so chewy it actually hurt for me to swallow it and I couldn't even cut into it. The mushroom flatbread was also disgusting and the heirloom tomato was good. But when I asked her for it she was a like which are you taking about the one with the burrata or the other one. Her menu knowledge was clearly lacking but whatever I get it, it's been awhile since we have all served but yeah overall experience was terrible and I would never go back. Also when we got the bill, that drink was still on it!
Coming from the industry, I can understand one or two mistakes. However everything about this experience was god awful. Hopefully they can fix this mistake for future guests.
Loved it! Great ambiance, the service is excellent, it's amazing how the patio is in the middle of a busy interception but is its own bubble with a great vibe, will definitely come back.
Mike was our server and he was so friendly and knowledgeable! We had a great time drinking delicious cocktails! Each cocktail we had was amazing !
Our waiter Mike was very good and attentive to detail...all the staff are also great. The oysters, octopus and drinks were perfect. You’ve done a great job during these difficult times. Thank you
A great patio, great food and great people.
Had lunch while staying at the Royal York. Delicious cocktails and salad.
Beautiful ambience and excellent food. All the staff are friendly and courteous. Large covered tent seating area is perfect the outing even on a rainy day
Super romantic ambiance.
Amazing and super friendly staff
Absolutely loved it. The Banh Mi sandwich was delicious! And the Meet me at the Clock cocktail was as visually appealing as it was yummy!
I enjoyed Clockwork Terrace's French themed decor and great mix of summer cocktails.
What a beautiful little terrace! We enjoyed our evening and couldnhave. Asked for more perfect weather either. The food was amazing and so tasty, drinks were fantastic....a must try is the Bread and Butter! Lastly, our server Mike was the absolute best of the best, he made our evening so fun and he catered to our every need. He should definitely be promoted to trainer as his spirit and personality is what every server should embody!! I will definitely be back for some more fun cocktails and delicious food. Love, Love, Love 💘
Not classy. Smells like plastic. The fake plants are off-gassing. Loads of old black gum marks on the ground. Very slow service. Totally overpriced.
The patio is beautiful and very nicely decorated. They have a limited menu, mostly focusing on drinks. Their most popular drink is $30 and it was just meh. A large infused circular ice-cube in a pink drink, 4 sips and the drink is done. The crispy shrimp dish was tiny but the grilled octopus quinoa salad was delicious. 2 of us dined and spent over $100 on two cocktails and 2 small plates of food. Our server maybe said 5 words to us the entire time but was not rude.
Amazing service and atmosphere! Perfect for girls night. Would definitely be back.
Our server leah really made a difference , great food and service.
Excellent service - first class cocktails and food - done in the impeccable manner that only the Royal York cam deliver. Wonderful staff.
Awesome food. Incredible cocktails. Unique ambiance. A must try!
Friendly staff and beautiful ambience
First of all I would like to mention that I found hair in my eggs Benedict and after informing server about that (I’ve mentioned that it’s obviously not pleasant but it’s ok, I don’t want to create a big deal about that),I’ve been told “ok” and she simply left without offering to even replace my meal and didn’t even apologize for this issue. As a fairmont brand, I expect certain level of service which I’ve trusted before since I travel a lot and stay at your hotels as well. Service was simply disappointing throughout entire brunch, server gave us cold shoulder multiple times and we didn’t feel welcome whatsoever.
Thank you for taking the time to inform us of your experience. We sincerely apologize that your experience did not meet your expectations - nor does it meet ours. Please know that our team strives to provide a superior service for our guests. In this, your feedback is highly valuable to us. Please be assured that we are taking the appropriate measures to address the items you have outlined to prevent instances such as this from occurring again.
Great time at Clockwork Terrace. The brunch was delicious and the ambiance was fantastic. Fun brunch with girls!
Excellent service, ambience and excellent food. I would just enjoy a more discreet kind of music.
Excellent cocktails and service. Highly recommend!
Overall really enjoyed my dinner at clockwork. Menu is a bit limiting which suggests this is more of a cocktail and apps place l. The service was great on the side of the server we had. The entrance was chaotic despite having reservations we were told to wait and then she forgot us asking once again who we were and if we had reservations. Aside from that everything as great. The prices reflect the ambiance we ordered the GRILLED OCTOPUS couscous salad, raisins, mint as well as the ROYAL CHEESE BURGER smoke bacon, white cheddar, sour pickle, tomato, royal sauce and LEMON CUSTARD graham pecan crust, honey meringue for drinks we had their BREAD & BUTTER
Toasted Coconut Bacardi 8 Rum, Dillon’s Rye, Cane & Ginger Syrup, Bitters which was delicious.
My partner and my first brunch in 2021 and it was lovely. We ordered the Asparagus and Sheep Feta Frittata and the French Toast to share.
The Frittata was bland and nothing special. However the French Toast was excellent!! Great layer of flavours and textures that totally made up for the more boring Frittata.
Service was excellent and mostly attentive though a bit on the slower side but that’s understandable considering dining in has just returned after the lockdown.
Loved it ! Service , ambiance and food. Highly recommended
Excellent excellent food. Horrible service.
Thank you for taking the time to inform us of your experience - we appreciate your time in writing this review. We are sincerely sorry to learn that our service did not meet your expectations. Your feedback is strongly valued as our team at CLOCKWORK strive to provide a superior service for our guests.
Staff was organized and very friendly. The atmosphere was enjoyable and pleasant. The food was unfortunately undercooked and the fries were extremely oily and not enjoyable. 3/4 of the guests became ill from the same meal option (Banh Mi Sandwich).
The Royal York Clockwork....always a great choice!
Lovely server who went above and beyond. French onion soup was delicious.
Amazing experience- the decor is so lovely and festive. The cocktails were the best I had in toronto and so was the service.
For the dessert, the stick toffee pudding was super delicious!!!
Can't wait until they open back up after the lockdown
The staff was wonderful! They have gone beyond their duties to accommodate us and our whims. Thank you to Clockwork presented by Fairmont Royal York and all of your wonderful staff for n making my mum’s birthday a memorable one!
Had my favourite blood orange Mimosa! The waitress went out of her way to get it for me. The croissants were delicious! Of course the ambience was great!
It is a nice place to have a drink or grab a bite. The food is delicious and well presented and the service is very friendly. But it is way overpriced for the experience. Except for the big pink clock in the centre, the terrace design is rather unremarkable and not as posh as excepted.
The best thing about it was the floral wall for the picture. Food was ok, patio was ok, and the service was ok. I wouldn’t rush back there.
Great service and food was delicious but it would be nice if the terrace wasn't on the street level
The food and drinks were excellent but the service was outstanding!
Nice relaxing terrace with high quality food
Friendly and efficient service
We were sitting close to the speaker and we couldn’t talk very much because of noise. But the service, food and drinks were all perfect and enjoyable!
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OpenTable ダイナー99名によるCLOCKWORK Terraceの評価は4.5☆です。