East Side Mario's - Burlington
We had a great dinner here. Food and service was good. Our server Sean was very friendly. We will definitely be back.
Chicken Parmesan with penne. Everything tasted good but the penne was drying out near the edges of the plate indicating that it was not fresh out of the pot.
Typical eat in fast food family restaurant. Lots of kids, which was expected. Good food, fast and friendly service, great value for your dollar. Don't expect fine dining but that is not was this place is. It's good and fast food for the family. Would eat here again.
A nice evening out!!
Service was slow. Server was not helpful. Two orders were wrong and not corrected.
Overall I will not be going back to this location.
Fast friendly service. Large entrees - barely put a dent in them after the bread and salad that came with the meals.
Loved how the manager came over to check on us? made sure everything was good. made great short talk and was very genuine.
Be warned that East Side’s doesn’t accept OpenTable reservations. I reserved online and my reservation was not honoured. Otherwise my experience was good but they should remove their name from this site.
Food wasn't the greatest ..it was cold in there cause a fan was blowing on us which they said they couldn't turn off but did put up heat which didn't work anyway ...overall wasn't a great experience ...
For some reason they did not except reservations through this open table website and it was over an hour wait. Being that we made this reservation in advanced, we made sure we were hungry for 7:15. We could not wait over an hour to eat so we brought our business elsewhere. We were quite disappointed
Restaurant was great. Only issue is that they aren't taking the Open Table reservations. Thankfully the restaurant was accommodating and took our party of 8 no problem.
It was very busy and they orginially did not acknowledge our Open table reservation until we pushed for it
Overall good service good food for the price
Great value restaurant, servers might make the odd mistake but they quickly fix it. Love the unlimited salad and bread. All you can eat pasta on Wednesday's is awesome.
EAST SIDE MARIO'S WAS OK ONCE WE WERE SEATED , HOWEVER THEY DID NOT SHOW THAT WE BOOKED A RESERVATION WITH THEM THROUGH OPEN TABLE EVEN THOUGH I HAD AN EMAIL CONFIRMATION. THE RESTAURANT BLAMED OPEN TABLE FOR THE MISCOMMUNICATION WHICH IS SILLY AS THEY KNOWINGLY EMPLOY OPEN TABLE AND THEREFORE BEAR SOME RESPONSIBLITY IN MAKING SURE THAT THE BOOKING SERVICE WORKS.
It was a birthday /
We were sat in front of a window where the sun glared In our faces- food tasted of salt. Salt. Salt.
The last two times we visited it took a very long time for the food to come out. Not great when you have three kids that your trying to keep entertained. Plus we had to ask about the deserts that come with the kids meals. Both times they didn't offer them and just asked if we would like our bill.
Ordered the chicken Alfredo, sauce was bad and watery..... Ceaser salad doesn't have enough dressing on it and the restaurant didn't seem to pre plan for the business of a Friday evening. We didn't get the bread we ordered because it wasn't ready? If your gonna run a pasta house your staple pasta dishes should be awesome to which yours are not....I used to frequent your restaurant often as my favourite, now I have a hard time wanting to go back.
Great lunch specials.
Always like their salad. French ingredients and a nice hot pepper as an added bonus. Don't change the recipe!
Very noisy and not conducive to any type of conversation.
While our waitress was okay, although we did have to request for additional beverages, grated Parmesan for the pasta and butter for the bread; the server who brought our food to the table needs a lesson in manners. Not once, but twice, they reached in front of me to serve two of the other guests at our table. Could have easily taken two steps to avoid this.
A little more attention to cleanliness would be in order. Two of the four sets of cutlery needed to be replaced as well as three of the four side plates, due to cleanliness.
We will not rush back!
Where do I start?!
I made reservation via OpenTable. They didn't know I had a reservation and didn't have a screen to look it up.
I then advised a table for 7 people with 2 booster chairs. I was taken to a good table and asked whether I need any high chairs or booster chairs?!?! The place was not very full, yet it took quite a while to locate a table.
The server, although she was pleasant, took much too long to come back and ask for drinks.
I asked to see the manager. He eventually came, but seemed not-attentive and dis-interested in any comments I offered.
The manager did ask if this was an occasion and I indicated it was my daughter's birthday. After our meal, no mention was made of anything regarding her birthday!
Overall, the food was very good, but the customer service needs to be addressed and corrected without delay!
Our overall experience was good. However, I got the impression that the hostess was new to the job. She took us to our assigned seating without ever asking whether we would prefer a table or a booth. When I questioned whether we could sit at one of the tables that we had passed on our way to the booth, she said we could but would have to go back to the entrance first (so that she could make the change on the master plan). Seemed like a lot of back and forth to me so I declined. The table service was good, but the booth we were assigned was right by the washrooms - I would expect that tables away from this area would be filled prior to filling this spot. Very disappointing from this perspective.
Terrible service, but good food. Remember to make a reservation ahead of time. Service issues may have been due to understaffing
Not been there in 5 yrs...was a reliable go to when kids were younger, and the odd Business lunch.
The salad..which I used to love was bad....bow tie pasta wasn't cooked - plastic...took 50 minutes? People around us complained about warm beer, over cooked fries, wrong sauce......just a sad fail!!
Family of 5, 3 kids under the age of 7..... perfect for a young family
Wait time was reasonable ...a very busy day (Fathers Day). Table service was good...the kitchen was very slow at getting the main entree prepared. Waitress very good at keeping us happy while we waited. Bread...drinks..etc.
We booked a reservation on Open Table only to be told that they weren't accepting the reservation when we got to east side. It was very busy (Mother's Day) but plates were dirty. (2 sets.....butter on one set!). Food was okay but had run out of 3 menu items. Floor was overall slippery. Risky for the elderly! don't think i would go back to this location. :(
Our waiter was not very present, we saw him maybe once or twice during meal. Took almost 15 mins once we finished eating to get a box for our leftovers (we had to get another waiter to get us one)and as we were leaving. The waitress tripped and spilled water all over us!
Food was predictable - good flavour & lots of it. Unfortunately, the food service was very poor. The main course was served at almost the same time as the appetizer and after that, the waiter was barely seen and slow to respond to simple requests such as extra water and bringing the bill.
Restaurant did not have our Open Table reservation so we did not get seated and left because the wait was too long
I am a regular visitor and always have had the great level of quality in the food and service. This is one of my family's favorite place and have never been dissapointed.
It is what it is. Great place to take the kids but not a date or romantic night out. Thankfully my kids are now all grown up.
Food was decent. Server was hostile because I asked for a substitution for my vegetarian daughter.
Ummm, we booked this time but it was not open on Christmas
eve at 530pm so we went at 3pm. I hope that you adjust the booking times to line up with open times.
Beer & wine glass's were filthy. One meal was forgotten and arrived as others were finishing. Pizza tasted as it was under baked.
the hostess advised that they did not receive the Open Table reservation request.
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OpenTable ダイナー35名によるEast Side Mario's - Burlingtonの評価は3.7☆です。