East Side Mario's - Oakville
Servers were terrible
We made a reservation for 6:45 but upon arriving at the restaurant discovered they had not even put our name on a table and we had to wait almost 20 minutes for a table while a dozen other parties had confrontations with front-of-house staff regarding their wait times. Why bother taking reservations if you're not even going to make an attempt to honour them? Food was mediocre at best, our server was adequate, but we will be taking our business elsewhere.
Only disappointment was the mac and cheese was not a usual mac and cheese. It was not macaroni noodles, it was more just like an alfredo pasta.
Food was not that was expected at Mario. Felt like it was cafeteria food.
I reserved via open table specifying we had someone in a wheelchair asking to be in a spacious area. Our red was at 5:30 the restaurant was empty. When we arrived they tried to sit us in a crowded table area on a bench. We had to ask for another table. And WE had to move chairs to accommodate our guest. No one on staff even tried to accommodate him, actually I don’t think they even looked at him. Please teach your staff how improve and make everyone feel welcome.
Normally I like this location but the service was horrible and really slow. Our waiter was more interested in talking with his friends then serving. The unlimited salad and soup can after our meals. And 1 loaf of bread for a table of 8 to share. The service really wrecked the overall experience.
Restaurant has been fully renovated in last few years but patio area is really below standards. We headed down to ESM's patio to enjoy their food and the summer heat.... Unfortunately the patio area is run down and lack of personnel made for a looooonng dinner. Its more than time that you bring the patio to the level it deserves.
Main course came way before we finished salads so the table was busy. Very noisy with TV there and very cold. Waiter did not bring more bread despite us asking. Not great.
Great experience, great food, great service!
Make sure that all the seats at the table have both a fork and a knife. At my table, only 2 out of 7 of us has a fork. The rest only had knives.
It claims to be an italian restaurant but they don't serve espresso.
Hello. We do serve espresso, however during your visit the machine was gone in for service and took longer than usual to get it serviced. Apologize for the inconvenience. Hope to see you soon and we will make sure to serve you espresso.
We came to ESM for a birthday lunch. The server was pleasant enough but wasn't very knowledgeable so perhaps she was new, she didnt know what the seasoning was that was in the jars on the table when asked what was in it, she just said its seasoning, she also had to be flagged down a few times for service so didnt seem too attentive to us. A colleague also had a lunch salad charge on her bill even though they did not order any salad, my colleague graciously said she would just pay it as the server said she mustnt have added it to the right bill, however all those who should have had the salad charge did have it on their bills. The server never offered to amend the bill, so my colleague did end up paying the extra change which was a little disappointing to me. Overall the place was nice and everyone enjoyed their food. Service was a little slow despite it not being very busy. This was my first time at ESM, i will try it again and hope for a better experience next time. I really like the menu choices.
Always loved this place, resonable priced and good food, only problem is even though i made a reservation we had a spot right near the washroom which made it uncomfortable.
First visit ever....
Arrived with a reservation but table was not ready. Hostess had to go clear and wipe it off. Still waited a while to be seated. Hostess said our server would be right over but 15 minutes later we had to flag down the manager as he was walking past from serving the table behind us and signalled 1 minute. He returned with a loaf of bread for us.
Our server arrived and got our drink orders and brought them semi promptly but disappeared again and we waited another 20 minutes to place our food order.
Food took a while and we didn't order anything complicated, cheese pizza and Caesar Salad but still waited a good length of time.
The place was not full by any means, there were plenty of staff wandering around just not serving customers.
Great for kids - but there is better Italian good of course! However, if looking for family friendly in terms of environment, value and okay food, this works. Service though was not great....
The basa at this location was terrible - overcooked and odd tasting. Veg was limp, unseasoned, waterlogged and more than half green pepper.
First, we came to the restaurant just in time for our reservation, and they were unable to find our assigned table. The hostess went back and forth a few times trying to find our reservations while other guests were being seated. At no point did any of them engage the manager. Finally, we got seated and it felt as if they were doing us a favour.
Second, the service was very slow, our server did not offer any cheese for either the salad and pasta. My wife asked for extra tomato sauce for her dish and she was almost done with her meal before it came, after reminding the waiter.
By the time our meal was finished, the restaurant was fairly empty, however it took almost 15 mins for dessert to arrive at our table.
We spoke to manager who did her best to make things right. However, we felt like the staff needed a lot more training and s sense of urgency.
Very good service - friendly waiter/waitress.
Waited a little too long waiting to be seated - restaurant was not too busy. Food was good and served quickly once ordered.
Great food, price point, bonus features for ordering certain meals, great service
Much better this time . Since the renovations, the service is much better and so is the ambiance and seating . Not so close together anymore , more spacious . The food was delicious and we did not have to wait long . Our server, Jordan, was very pleasant and courteous. I would go back again.
Waited quite a while before the waitress came over. At which time she took our drink and food orders. Drinks took a long time to come, followed directly by our meals. They then brought the soup and salad to our table after we had our meals there already. Table was way too crowded with all the plates and bowls since everything came at almost the same time.
Best Service I have had Sever Amanda was amazing and outstanding, she told me that she is normally a manager but they let her have a serving shift. I think she should stay as a server and I would request for Amanda each time I visit East Side Mario's Food was a little cold was not hot but very accommodating and they did have problems with there internet but we were not in any hurry at all,
First of all, no one attended us for 20 mins. We had to ask several times before someone came to see us. Then we didn't have enough utensils.....again asked several times and I ended getting it myself from the kitchen. Short staff? I think so!!! Food was cold....just not what I was expecting. I get that it was busy but staffing is a big issue!!!! It made the whole experience just sour.....will never come back!!!
The restaurant had not expected a high number of patrons and so the kitchen was very slow in preparing the meals. Staffing was doing their best to keep the table supplied with drinks and bread during the time it took to bring the meals.
waitress very tired / unfriendly, brought out salad / soup then pasta 5 min later when we weren't even done 1st course...asked 3 times for bread and got it at the end of meal. Pasta sauce equal to jar of Ragu and meat balls tasted like they fell off a back of a truck a week ago..and to that the table was dirty with cheese crumbs - this after we notified ahead of dairy allergy.
East Side Marios was very accommodating of our large group and took good care of everyone. The service was pleasant, the food tasty and they didn't mind providing separate cheques. Thanks for a wonderful night.
Despite big tables and a very busy restaurant the service was very good and our waitress was very attentive
Food was lacklustrr
Was a busy night at ESM but everything was served promptly and the food was good. Glad we had reservations that night.
Service was super lacking and disappointing overall.
New(ish) menu. A few of our favourites are now gone, especially the better vegetarian options which is a problem as one of my kids is vegetarian and there are so few places that have good vegetarian meals. I ordered the veal sammy which was not great. None of the food was great for that matter.
The staff seem to have too many tables, as we hardly saw our server. He was very good when he did come around though. The food took forever, so maybe they were short in the kitchen too.
The lights were almost constantly flickering, brightening, dimming for most of our meal, which was a bit distracting.
I've enjoyed visiting in the past but this time I'd have to say that overall, it wasn't worth the money. There are a lot of good options in the area at the same quality/price range. I probably won't be back.
Great service despite being a busy night!
Service was a bit slow, but it was New Year's Eve and the restaurant was very busy. When we arrived at the restaurant, they did not have our reservation. I was able to show them my confirmation and they seated us immediately.
When I arrived, they did not know what open table was, or what to do with the reservation. I sat in the bar and the service was poor we had to ask for everything more than once and even then it didn’t come. Too bad, we normally enjoy East Side Mario’s
We celebrated one of my daughter's birthdays here. It was her choice where we dined. The food was great and the service was as well. There was something for every one. The quantity of food was great. When we left, no one was hungry. The Servers made sure that we had what we wanted and did their very best to satisfy our needs. Thank you for the experience. We will be back.
We had a horrible experience from start to finish, but already emailed the restaurant so no need to rehash it here. 100% would not recommend even going off of prior experiences because there’s always an issue, the only saving grace is it’s next to Cineplex and is cheap if you’re bringing kids. But you get what you pay for.
Our server was excellent. The food was hot and tasty, however the one pasta dish was not a creamy and cheesy as you would have thought. Overall it was a great impromptu dinner
The portions are more than adequate. The ambiance is a little over the top but appropriate.
Not for ourselves but writing in response to witnessing very slow service for a senior couple sitting adjacent to us. The old lady had to call out the host twice to get their coffees
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OpenTable ダイナー41名によるEast Side Mario's - Oakvilleの評価は3.6☆です。