Frankie & Benny's - Stoke On Trent
Food was Ok not outstanding. Service was a bit hit and miss. They were to be fair quite busy. Tables are packed in tight and fixed which I food uncomfy. Entertainment was young waitress dropping a tray full of glasses😃
Firstly I tried calling at least 10 times throughout the day to book and check that this store definitely accepted the wowcher vouchers. No one answered at all. As a last resort I contacted your fb page. The person only answered one question (the voucher) so I had to contact them again re no one answering the phone. They said I could book online but no apology or explanation was made. I hate booking online and much prefer to speak to an actual person! When we arrived We were seated quickly. It then took 15 minutes for someone to come back to take our order. Food was nice. Service was rushed and not very pleasent. On my booking I had asked if the happy birthday song could be played when desert came out for my husbands birthday and it wasn’t. We had a wowcher voucher that I presented and when the bill came we were charged again for it?!?! We weren’t able to prove it there and then and as it was a treat for my husbands birthday we didn’t want an fuss so payed up to query later on. We checked my account and we had indeed already paid (never know a voucher to be added onto a bill before?!) so we paid £40 for a £20 voucher (my husband has emailed regarding this) overall it wasn’t a very good experience which is a shame because it was our first time out without our children in a very very long time!