GameTime Eatery and Entertainment - Mississauga
I only am giving a 1 star review for service because I made a reservation online and was not given what was promised on the confirmation. The manager did not seem to know what I was talking about originally and I actually had to get a friend to send me a cell phone picture of my confirmation.
It clearly stated that 'upon dining' I would receive 100 points. Firstly, I was questioned about this as the manager wasn't sure what I meant and then I found out that I need to wait for a second email to claim these extra points. I was told the email takes 24 to 48 hours to come through. The email had not come though yet as I just made the reservation the day before.
There is no excuse for having something in writing and then not honouring it! I could have played more games with my friends with what was promised in my confirmation but I never received this, even though it was clearly stated in writing.
I am quite disappointed with GameTime's service for this reason. If I were to recommend to a friend or return to GameTime, I would expect compensation. I would obviously expect the 100 points I was orginally supposed to receive and I do believe that an additional 100 complimentary would be fair.
If I do not hear back from GameTime on this review or if I am not compensated, I will not return and I will not recommend GameTime and I will tell others that GameTime does not do as they promise.
Thank you for the opportunity to write a review.
Atmosphere was great. Went to celebrate birthday with family and friends.
Not impressed with the food at all. Went with a party of ten. Half our food came out cold. Burger with cheese not even melting or close to it.
I had ask to not have an ingredient in my salad when placing order, it came with it and they basically took my salad back and removed this item and gave me back the same salad. Still with part of what I not wanted in the salad. Salad looked half of what it was before, and browning avocado that tasted awful.
Not impressed at all.
We ordered all drinks and dinner and spent a good two hours afterwards playing pool and games, would not plan to go back for food at that type of food service.
Waited over 20 minutes for just a couple of glasses of water.
I'll start with the positive our Axe throwing instructor Ali was awesome, encouraging and patient for us first timers. On the other hand our server Holli was unattentive, took forever to come back to our table the whole 4 1/2 hrs. 1 person's meal was a very small portion and she said ya that's how it is so we asked for the manager who said that isn't right and smaller than normal and fixed the situation. We had to ask for our bills to which she brought then dissapeared again not asking if we need a machine. We had to wave down the manager to get her so we could pay.
Well the table was not ready even with reservations, there was a 20 min wait. Service was ok but she mention she had 4 big tables (we where 11) and it shows. We got orders that we did not order drinks after food and missing lots of items. And most friends did not get little things they wanted like sauces or sides till they done food. The presentation of the food is in huge large wood platters but we have to pass them down ok one time but u have to do it 10 times while trying to eats is a little much . She was nice server she probably just was too busy .
Entertaining was ok but more Competition games would be great . Like for two or more . Bathroom very clean and service and staff really nice.
I would try it again
Overall it was a good experience - the atmosphere was nice and we had a lot of fun with all the activities.
However, the service was terrible. It took a long time for anyone to come take our order, once our food came no one came to check on us at all. I had asked for a glass of water and when it was empty the server took the glass away instead of refilling it, and as they never came back I was never able to ask for another one. I ended up going to the bar to ask for one, where it also took a long time for the bartender to acknowledge me (there were only 2 other people at the bar and they had already been served.) I managed to get the server's attention to ask for our bills - when they brought them over I said we wanted to get play cards as well and they were annoyed and said we should have told them before they did the bills. The server never asked us if we wanted any play cards or activities, and it wasn't mentioned anywhere on the menu or table stands that you needed to tell the server this before you asked for your bills. Our table was very neglected and the servers were not friendly. This was particularly annoying since we were a group of 11 and the gratuity was automatically added to our bill.
Overall I would recommend this place and we had a good experience - I just hope the servers are nicer in the future, and the information about needing to ask for play cards before you get your bill should be more readily available to patrons as we had no way of knowing how to go about doing this.
We had a good time celebrating. It took awhile for us to get served, but once our waitress came to our table she was very friendly, attentive and helpful. We ordered the shareable platter and the food was tasty and there was enough for the four of us to snack on. The deep-fried pickles were a hit.
We had a good time playing the games; although, more than a few were broken without an out of order sign. We were able to get our credits back, however, which was nice.
It was everything we wanted it to be. Dominic was really attentive. Great night for all.
It's not a bad place however, it does seem as if some of the food is prepared before hand. An example is when it arrives to the table it is cool as if it's been sitting out for a while. The staff is friendly which was a big plus especially since some of the games had technical issues but it was solved immediately. I wouldn't mind going back since it was only minor inconveniences.
Overall it was good. Food was good, kids had fun. Only thing a little mix up at the end with the bills. Waitress was nice did the best she could with as many people where there. I would recommend this place to other people.
I'd only recommend this place to my friends because they can accommodate a lot of seating with lots of TV screens everywhere. However if there wasn't a game being broadcast here, I wouldn't have come here. We were celebrating a birthday with 12 people on St Patrick's day, I'm glad that we had a private section (2nd set of stairs).
Service: The service from our server was not good at all; they proceeded to take our names as it was a split bills situation. Every time they took our order, they wouldn't remember our names. And when it came time to pay the bill, she just called out the food names. Some of the guests at the party had received 3 bills that needed to be combined. What was the point of asking our names? Also when I asked if they had St Patrick's day special drinks like green beer. They said no. Moments later I see the same server pouring out Green Beer. Another disappointing fact was that she never came around to see how we were doing after serving the food, because one of my friends was waiting for their salad bowl for over half an hour. We did try to get the attention of our server several times, she would acknowledge us but never came around. Only the 5th time we asked for her, she came. Only after this time, she went to investigate my friends order only to serve it, unapologetic and saying that they "forgot". I felt that since 15% gratuity is automatically included in parties of 8 or more, the server didn't care to give us any good attention. I've had better experience with a different server, many times before.
Aside from our server, the managers of the restaurants were good. They followed up with us, and provided with us fun St Patrick's day hats.
Food is okay. It's bar food. Good variety on wings sauces but limited items on the menu. Other than wings, you have salads, pizza or burgers.
This place is great for watching the home teams, championships and some general hang out at the pool tables/entertainment area.
TL;DR: Our server was garbage.
Opened up my burger to put ketchup on it and there was a plastic bread twist tie on the cheese. Offered no discount for the inconvenience. Food was ok. Burger was dry.
Great atmosphere, clean facilities and patient staff!
Great food and environment. Would highly recommend for any small or large groups that want to combine eating and entertainment. We ate, then got some game cards for after dinner. Would have done a completely outstanding review but our server seemed a bit distracted and took 1/2 of our table's entree order, put it through and took the other half of our order while one half of the table received their order and was already eating. Didn't seem as organized. Things were fine for the appetizers, drinks, etc. But just the main got messed up.
The reservation I made online was not recorded in the restaurant even if I have the confirmation back in my email. theres 14 of us we just got lucky because it wasnt as busy yet on that saturday lunchtime . The iced tea didn't come with free refill so I was charged twice , waiter didnt even told me and even asked me to use the same straw for the new drink he gave me . however when my other friend asked for refill , he told her that theres no free refill on iced tea and only soda ????
I like coming here only because the kids can play as well . The waiter seems to be always on a hurry as well as if we are begging to order or request something more .
On the lighter side , i requested to be transfereed to the upper part of the restaurant as it s more private for the group so it works fine at the end but imagine if it was a busy time I dont know what could have been done to reaolve the issue.
Great place with many activities. Server was friendly and took care of all our needs!
Joe was great but Game Time was under staffed. Ax throwing tournament was the highlight of the evening. Pool tables were a hit as well. Young ones enjoyed the games. Good times had by all.
Manager was very rude to my guest by giving him the hand. He promised me game cards as an apology for not having enough seats for my guests and I did not get any from him. I ordered pizza and there was no pizza dough and my guests order did not come either. Very disappointed
First time there ... sent an email letting them know I would be celebrating my daughters 10 bday there , never received a message back inquiring about seating . Your app was great in reminding me of reservation , right up until I got in front of them . Thankfully , they didn’t believe I had a reservation and asked why I didn’t call it in. Host was “ awful” like I was bothering her ,.. when I told her I used your app she rolled her eyes and said “ we can’t get those reservations on our iPad “ I offered to speak to her manager ... she then assured me she would be ok to find us a table for 10 ... dining room was empty ! Horrible attitude for her ... we were served by the actual operations manager Kevin Merrett ... he was fantastic ... food was good , pricing reasonable ... a little long for food but could have been worse .... thnx !
Staff was friendly, attentive and available.
Even after half the group decided to stay later, we were given appropriate accommodations for very nice table near the bar.
Minus the extremely loud music place is great and food is awesome. Feed back is lower the music level so customers can actually hear themselves talking too each other.
Food and drink Service was a little slow for a large party but overall it was a great experience. I tried the Virtual reality experience as a part of my celebration and the guy who assisted the party was very friendly and great with the kids.
This place is an excellent spot to watch a big game, or any game. Great view of three large screens and many smaller ones, from almost any spot in the restaurant. Wings are delicious, servers are fast and friendly. My only problem is that the seating is absolutely horrible. Big heavy y’all wooden chairs like you’re in a log cabin, tables are the Danes. Very uncomfortable and too crowded, you can’t squeeze between tables to get in or out, and the chairs are awkward and heavy to move. They need to modernize their furniture, and I’m sure they would attract a better and bigger crowd.
I had my 29th Bday here! I had a blast!! We did dinner drinks and fun!
Children’s birthday party. Wait staff was very attentive and friendly. Food was reasonably price and great flavour. Kids birthday package included $10 game card. Would definitely recommend
Food was good- however waited 50 minutes for a double order of wings..
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OpenTable ダイナー25名によるGameTime Eatery and Entertainment - Mississaugaの評価は3.9☆です。