Giraffe - South Bank

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1. R

   Ryan

   ロンドン

   評価・口コミ (21)

   VIP
   5.0

   評価・口コミ (21)

   2日前にご来店

   overall5food5service5ambience4

   Great service and food. The Tasada was a breakfast winner

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2. l

   laurencew

   ロンドン

   評価・口コミ (1)

   4.0

   評価・口コミ (1)

   4日前にご来店

   overall4food3service5ambience3

   Welcoming staff, rasther chilly in this Giraffe had to keep my coat on ?

   Report
3. AW

   AmandaW

   ロンドン

   評価・口コミ (1)

   5.0

   評価・口コミ (1)

   7日前にご来店

   overall5food4service5ambience5

   I ate here with friends and family over the weekend. The food was delicious, service great and the staff friendly and helpful. It was very busy and noisy, however it was lunchtime on the weekend at a popular restaurant in popular area. However, that being said, the noise did not impact us at all and it was a good buzz as the restaurant was busy. I've eaten here several times pre-COVID and our visit did not disappoint. Will definitely eat here again.

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4. LW

   LizW

   ロンドン

   評価・口コミ (12)

   3.0

   評価・口コミ (12)

   2023年1月21日にご来店

   overall3food2service3ambience4

   If you want fairly inexpensive food in a great location with a buzzy atmosphere then this is the place for you. Food is very average but where it is makes up for that. Staff were efficient but not particularly friendly.

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5. OT

   OpenTable Diner

   評価・口コミ (1)

   1.0

   評価・口コミ (1)

   2023年1月20日にご来店

   overall1food1service1ambience1

   Booked a table and went there. Got greeted by the host but rather than seating us, she told me to wait and proceeded to seat 2 people that came in after me and were standing behind me. We got seated at a unstable table and the music was really loud so we went outside to get a table. We waited 15 minutes for the order to be taken, we had to go inside to get someone to come and take the order. I mentioned the 50% discount at the beginning of the order where the girl said that she will put it through. The order was taken. Corn ribs were nice. The crab burger was a cottage cheese like consistency. The strawberry mocktails were tasteless. I didnt eat the crab burger, we waited for someone do to a check back, it never happened. I didn’t eat the meal. When the bill came i told them about the crab burger, the girl took it off the bill. We paid the bill but to my realisation the 50% discount wasn’t implemented. I told them about their mistake they said there is nothing they can do about it and just stared at me, waiting for me to leave. Not impressed at all. Will not be going back nor recommending it.

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6. S

   Spanner

   ロンドン

   評価・口コミ (1)

   VIP
   2.0

   評価・口コミ (1)

   2023年1月19日にご来店

   overall2food3service3ambience2

   The restaurant was really cold so everyone was eating in their coats. There was a lot of staff and those that served us were friendly but you had to keep trying to get their attention if you needed something. The food was very average.

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7. OT

   OpenTable Diner

   バース、サマセット

   評価・口コミ (1)

   5.0

   評価・口コミ (1)

   2023年1月18日にご来店

   overall5food5service5ambience5

   Helpful staff and nice setting

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8. OT

   OpenTable Diner

   モントリオール・ケベック

   評価・口コミ (11)

   2.0

   評価・口コミ (11)

   2023年1月14日にご来店

   overall2food3service1ambience4

   We were placed near the door that brings to the outdoor terrasse. Unfortunately for us, waiters were chatting with the door wide open, and couldn’t care less about keeping our food hot. Pity, because our waitress was great.

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9. RH

   RodneyH

   評価・口コミ (1)

   5.0

   評価・口コミ (1)

   2023年1月14日にご来店

   overall5food5service5ambience5

   Hectic atmosphere space at a premium but good value for money.

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10. SV

    SteveV

    ロンドン

    評価・口コミ (2)

    5.0

    評価・口コミ (2)

    2023年1月13日にご来店

    overall5food5service5ambience5

    The food was great but the vegan options could be a little better. The atmosphere was great and the staff were amazing. The value for money was also very reasonable to the heart of London.

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11. OT

    OpenTable Diner

    ロンドン

    評価・口コミ (4)

    3.0

    評価・口コミ (4)

    2023年1月13日にご来店

    overall3food2service5ambience2

    Ridiculously small plates for ridiculously expensive east fishes. Saved by a fantastic service.

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12. JW

    JennyW

    ロンドン

    評価・口コミ (1)

    2.0

    評価・口コミ (1)

    2023年1月8日にご来店

    overall2food2service4ambience3

    The food and drinks came really quickly which was great with small children on the table. The duck noodle dish was really bad for £15. Tiny portion and basically a bowl of basic noodles with. some chilli jam sauce and a tiny bit of duck and a garnish of spring onions. The watermelon margherita was really weak and watery. Super noisy as full of families. The service was really good, fast and the manager was apologetic.

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13. VB

    VictoriaB

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    2023年1月8日にご来店

    overall3food3service3ambience1

    Very busy as you would expect on a Sunday lunchtime. Tables crammed close together. Very cold Sat by the door as people kept leaving one of the two sets of doors open. Food was quick & hot, tasted OK. Ran out of crayons for the kids, luckily we brought our own.

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14. S

    Sharon

    評価・口コミ (1)

    1.0

    評価・口コミ (1)

    2023年1月7日にご来店

    overall1food1service1ambience1

    The service was absolutely terrible. I found that the young people working have no respect. No cutlery was given with all our bits. The Manager was the only one who noticed that we were not given cutlery.

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15. W

    Willsonp

    ロンドン

    評価・口コミ (8)

    VIP
    5.0

    評価・口コミ (8)

    2023年1月7日にご来店

    overall5food5service4ambience3

    Great menu, perfect before a show in the south bank centre.

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16. H

    Hannah

    ケント

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    2023年1月6日にご来店

    overall3food4service2ambience3

    The Korean chicken was really good but the menu is overpriced for what it can offer. Service was fine but since they got rid of happy hour I’m not sure it’s worth it.

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17. NI

    NICOLAC

    ノーフォーク、サフォーク

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    2023年1月6日にご来店

    overall3food3service3ambience2

    Ate here before a show at South Bank centre. Burger and chips arrived quickly but in a basket, houmus underneath a pile of bread. Presentation could be improved to reflect the price. £3 for a can of drink extortionate! Ambience was very noisy and the restaurant was cold.

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18. AP

    AliceP

    ロンドン

    評価・口コミ (3)

    1.0

    評価・口コミ (3)

    2023年1月6日にご来店

    overall1food3service1ambience2

    We dined here at 5:30 table 32. We had pre booked a table Service was really bad, just really abrupt, at the end when we had paid via the QR code the server asked us if we wanted the bill and we said don’t worry we’ve already paid and then just walked off, really strange behaviour. There’s a 12.5% service charge which made our katsu curry, burger, coke and a lemon lime soda £45, way more expensive than we thought it was going to be. We won’t be returning which is a shame, I came here a few years ago and loved it but it just didn’t work for us today.

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19. A

    Aziz

    ロンドン

    評価・口コミ (2)

    1.0

    評価・口コミ (2)

    2023年1月6日にご来店

    overall1food1service1ambience2

    Service wasn't great, food took ages to come (20-30 mins) and when it arrived, it was cold and pretty undercooked. Our buggy got taken by someone from the buggy park and the restaurant has no CCTV anywhere bar the front door which is pretty bad. Manager was nice though. Seemed to be battling a mountain of ineptitude and poor business practice. Won't be visiting again not even for free food

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20. C

    Chris

    グリーンズボロ、ウィンストン・セーラム、ハイポイント

    評価・口コミ (54)

    VIP
    2.0

    評価・口コミ (54)

    2023年1月5日にご来店

    overall2food2service2ambience1

    Average at best.

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21. DW

    DinerfromWiltshire

    ロンドン

    評価・口コミ (21)

    3.0

    評価・口コミ (21)

    2023年1月5日にご来店

    overall3food3service3ambience2

    Kid's chicken burger and Adults' beef burger choices were very good - soon disappeared but child's churros were definitely stale - hard to chew - was v unusual to see this two year old happy to leave them and the chocolate sauce on the side ! To be fair, when we told a member of staff, the cost was taken off the bill. Staff were lovely, food was speedily served. Glad I had booked because of spurts in queues as people left the Festival Hall. Restaurant looks tired though and the distance between tables means you do feel on top of your next door neighbour, difficult to get out.

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22. OT

    OpenTable Diner

    ロンドン

    評価・口コミ (1)

    1.0

    評価・口コミ (1)

    2023年1月4日にご来店

    overall1food1service1ambience2

    Not a good experience. I regularly visit here but am put off now. Must be new inexperienced staff, unable to describe menu items correctly and therefore food items missing from order. Food cold by the time the missing items arrived and still incorrect item brought out. Manager partially refunded but it made me feel awkward.

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23. CK

    ChhayaK

    バース、サマセット

    評価・口コミ (3)

    5.0

    評価・口コミ (3)

    2023年1月3日にご来店

    overall5food5service5ambience5

    Great staff and Great place for toddlers! Will come again.

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24. OT

    OpenTable Diner

    ロンドン

    評価・口コミ (1)

    1.0

    評価・口コミ (1)

    2023年1月2日にご来店

    overall1food2service1ambience3

    Honestly, I could have put up with stroppy staff if the food was amazing or alternatively just the food was mediocre and if the staff were great. But the slamming of menus and drinks, the huffing and the outright laughing at my friend...along with the food being over priced and meh... made it quite a miserable experience. Also, I've never had so many items incorrect or forgotten even after asking 4 times. 🫠 I actually really like giraffe restaurants so this sucked especially as I recommend we come here to my friends :/

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25. s

    stumcc06

    ロンドン

    評価・口コミ (2)

    1.0

    評価・口コミ (2)

    2023年1月2日にご来店

    overall1food2service1ambience1

    really shoddy experience - surly waiters. Very mediocre food. Food and drinks were basically dumped on our table and it was cold....wont be going back.

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26. MB

    MarB

    ロンドン

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    2022年12月30日にご来店

    overall3food3service1ambience2

    Food was good when it finally arrived. We sat for over an hour waiting for food while other tables came and went. We had to flag down the server to get more drinks and needed to ask three times for water. It was busy so grain of salt with every experience but this won’t be our first choice in the future.

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27. CR

    ChrisR

    ロンドン

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    2022年12月30日にご来店

    overall3food4service2ambience1

    Seemed to be a lot of staff but they weren't especially attentive. Toilets were disgusting.

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28. CC

    CharlesC

    評価・口コミ (1)

    2.0

    評価・口コミ (1)

    2022年12月29日にご来店

    overall2food1service1ambience1

    food cold and tasteless. massive drop in quality from previous visits. Very disappointing .

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29. ML

    MattL

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    2022年12月29日にご来店

    overall5food5service5ambience3

    Fantastic food and service. Even our picky son enjoyed the meal. Would definitely go to Giraffe again.

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30. AN

    AndyN

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    2022年12月28日にご来店

    overall5food4service5ambience4

    Great fun with the kids on their first trip to London. Great atmosphere and fun place. Service was great

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31. KA

    KarenA

    ロンドン

    評価・口コミ (2)

    4.0

    評価・口コミ (2)

    2022年12月28日にご来店

    overall4food4service5ambience4

    Really helpful staff, good family dining option. It's a bit noisy but to be expected!

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32. JT

    JennieT

    評価・口コミ (1)

    4.0

    評価・口コミ (1)

    2022年12月27日にご来店

    overall4food5service5ambience5

    We booked our table in advance which was ready when we arrived. Very quick service and food good.

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33. JR

    JadeR

    ロンドン

    評価・口コミ (3)

    2.0

    評価・口コミ (3)

    2022年12月27日にご来店

    overall2food1service2ambience1

    Not a very pleasant experience. The servers were okay. The food was very, very bland (we had the swinging chicken kebab). The drinks were below average. And then once we'd finished the main, one of the servers put the receipet on our table without asking/checking if we even wanted desert (bit rude)! The ambience was weird; it felt like we were being rushed but it didn't seem overly busy.

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34. LF

    LeoF

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    2022年12月27日にご来店

    overall3food4service2ambience3

    Tried to inform manager that the service had been slow and she just made excuses rather than actually apologising or acknowledging anything I was saying. Seated right by where the cutlery was being sorted so was very loud. Plates weren’t cleared before kids dessert was brought out (after me having to ask for it twice) but the food was good.

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35. JG

    JulieG

    オックスフォード、オックスフォードシャー

    評価・口コミ (1)

    4.0

    評価・口コミ (1)

    2022年12月24日にご来店

    overall4food4service4ambience4

    Speedy and friendly service. Would definitely recommend.

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36. PM

    PatrickM

    評価・口コミ (1)

    4.0

    評価・口コミ (1)

    2022年12月23日にご来店

    overall4food3service4ambience3

    My burger was good - could have been warmer however. My grandson didn’t like sauce on hamouli - was changed no problem.

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37. OT

    OpenTable Diner

    ロンドン

    評価・口コミ (1)

    4.0

    評価・口コミ (1)

    2022年12月23日にご来店

    overall4food4service4ambience3

    Good. But cold outside and no heaters. Cutbacks I’m guessing!

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38. NF

    NikkiF

    評価・口コミ (1)

    2.0

    評価・口コミ (1)

    2022年12月23日にご来店

    overall2food4service1ambience2

    Food was fine and exactly what you would expect. However the service was embarrassingly poor. Our waitress was overly pushy in taking our order, cleared plates before all dinners were finished and then we were asked to leave because there was another booking behind us that had arrived. Cleaning staff then arrived on 3 separate occasions before we were ready to leave. Service was then added to our bill. SERVICE IS OPTIONAL AND AT THE DINERS DISCRETION! I’m more than happy to tip good service, but the service at this restaurant is incompetent and rude. They have clearly not been trained. Unfortunately a pretty poor experience

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39. J

    Jacky

    ロンドン

    評価・口コミ (4)

    1.0

    評価・口コミ (4)

    2022年12月22日にご来店

    overall1food2service2ambience1

    How Giraffe has changed and very much for the worse. The menu offers about 30% as many dishes as before. Where are all the Far Eastern fusion dishes? Some of the food is poor and the serving staff looked utterly miserable. One said she didn't feel well when I asked her why she looked so unhappy, (hope it wasn't Covid). There were few staff so they had to work hard. We had one squid starter, which had a negligible amount of squid and it was very hard. Two of us shared one portion of nachos. Then we had one cheeseburger and chips - ok, but with very little cheese and tasteless, cold chips. How much does a very basic Cheddar cost? We also had one vegan burger and chips, which was fair, and one hoisin duck salad. The salad was absolutely tiny, just a few pieces of hard duck and some chopped or grated raw veg, such as carrot, red cabbage, celeriac and others. No dressing. This food, together with one beer and three non-alcoholic drinks, plus 12.5% service, cost £85.55. We used to love Giraffe, but we won't be going back.

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40. JA

    JohnA

    評価・口コミ (1)

    1.0

    評価・口コミ (1)

    2022年12月22日にご来店

    overall1food1service1ambience1

    Food was poor. Service was worse. Here is my experience; I had to go to the main desk to ask for someone to take our order. I had to do the same with dessert. I had to do the same with the bill. We were constantly left to wait once our meals were served. We came at a busy time, it being the festive period, and it was very busy (naturally), but I still expect staff to be polite and courteous, however it was clear some did not want to be at work as their attitude and demeanour came across that way. The food was tepid when served, and we were rushed through starter and main (our main courses were served before we had finished our starters!). My daughter had vegetables, and they were cooked to mush. My daughter was also served undercooked sausages, and when I spoke to staff they were defensive without empathy rather than being keen to rectify without comment. The restaurant overall was loud and dirty. Toilets were a disgrace, both mens and ladies. I will not bring my family here again. This was supposed to be a treat for Christmas, and ended up as nothing but a huge disappointment for us all. Even my 4 year old said the food wasn't very nice, and for her to pick up on it is very telling. It just felt like a conveyor belt of doom, churning out awfulness as quickly as possible without considering the customer experience. Trying to squeeze in as many covers as possible by rushing customers through their meals. Eating out in the current financial climate / cost of living crisis is a luxury for most families now. Giraffe should have that in mind when hosting, and ensure staff are doing their upmost to provide the best possible experience for their customers at all times. You need to do better.

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