Gyu-Kaku - Valencia, CA
Surprised by the good lunch special!
This is the closest location to me. I love Gyu-Kaku.
Great service and food!!!
I enjoy using open table to book any restaurant, it is always a pleasure to dine at Gyu-Kaku we have introduced all of our friends and family here and they keep coming back.
Was ok I will be back
It took a very long time to get our food. It was just very slow service. I don’t think I will be going back for a while.
Worst experience I’ve ever had at a Gyu-Kaku. Asked to speak to a manager after receiving terrible service and she made us feel insignificant and bad for complaining, even though we had every right. They never checked on us and then the server shouted at us when we left. I am horrified.
My worst gyu-kaku experience by far. I made a reservation for my family and infant. I made it very clear that I would be coming with a baby. When I arrived, they could not accommodate our stroller. The hostess basically said there is no way to accommodate the stroller and said the table for a stroller is already reserved. Since when can we reserve tables meant for strollers? If that was an option on my opentable, then I obviously would have done it. And how is there absolutely no space to place a folded stroller somewhere in the restaurant? I’ve never had this issue with my infant and stroller at any restaurant. This was extremely annoying. I am not sure I will be returning here.
We were celebrating my nephews birthday. Our service was not up to par . To top it off After waiting 20 min for service I went to ask the hostess to change our grill and as she changed it she drop the grill which cause me to get burned and all she gave me was ice and a napkin to cool off the burn. To top it off she didn’t notify her manager I had to let our waiter know and finally the manager approached me and said she is sorry and that she gets burned all the time as if that was a good excuse for the incident . She provided only ointment and a 20% discount on my bill . What a joke . Will be contacting her manager since they don’t file a report .
This used to be one of our favorites. But they re-did the menu - prices went up, portion sizes went down, and they removed a couple of our faves including the onions that you grill.
Our waiter was awful, would disappear for 10-15 min at a time. The kids needed forks to eat so I waved him down and he said I will be right there. He never came back. I had to go to the front desk to ask for forks. And when he did finally arrive later, no indication that he realized he had forgotten us.
I don't think we will be coming back to this location again.
The wait staff is always so nice and friendly. It is a great spot that we would definitely make a regular place.
Fantastic Christmas Dinner! .
Service and ambiance was excellent . I decided to try something new aside from my usual . I tried the ramen and I must say I was rather disappointed as the food was mainly noodles and lacked a good portion of ingredients .
Thank you Chelsea.. YOU ROCK..... You make us feel at home
Excellent food. Just wish it was open later.
We love this place. We sat outside this last visit. Only comment I’d the grill wanted to fall off its tabs.
Everything was good except for the layout of the table on one side of the room. The problem with the layout is that when we sat down our neighbor table where is loud and made it hard for us to communicate and we could hear everything you’re talking about because they spoke loudly I would turn the tables so that when you turn on the stove The dial would be facing the aisle and our backs would be to the neighboring table.
Love coming here with my family, Also get to earn and redem rewards up to $25 off. Super happy hour it's where it's at.
Great atmosphere, amazing food and fairly price.
Good find. Fun dinner for the family.
Overall service was great, our server was very attentive and gave great customer service. We were very please and enjoyed the food.
Our server was amazing so friendly and attentive. The food delicious as always. Can’t wait to go again
The food and service is ALWAYS outstanding. My family LOVES this restaurant.
Hostess was rude and unfriendly and the meat was way too salty and drenched in soy sauce. Not even close to Japanese or Korean standards.
Food came quickly. Servers were responsive and available. No waiting - table was ready when we arrived.
Making a reservation, especially on a holiday, helps. We were seated right away which meant we could enjoy our visit right away. This is a popular restaurant.
Although, I waited for five mins before I have been seated for reservation done online. At first, I was dissatisfied because no one acknowledged us. After we have been seated, we had a great service & food was good. Overall good experience.. would definitely go again.
Good food nice atmosphere. Little pricey for what you get but really need to get to cook your own food and always a good time. Service is really good. Definitely will be back as I've been there a few times already
Hostess needs to chose words more carefully. She told me she would CALL when the table was ready but never got call. Just a text to check in with the hostess which is what I did already so I was confused. One of the texts came as soon as we went to take a short walk. The location of our table was right at the door so we kept having people crowd around us while we dined. No privacy really. Not like other tables. For having a reservation, we should have had a better table location. Other than that, our server and food were excellent!
Always a fun experience at Gyu
Mother's day lunch was a breeze with a reservation. The service was great! It might be a yearly tradition from now on.
Quality meat best service
Several places of the seat cover is broken , the metal fire pit has a hole makes the heat quiye uneven....The meat was ok, but too salty. The waitress provided a very good service.
Nothing went well. The grill only 1/2 worked. Service was slow and disorganized, the food just had no flavor. Worst part was the rice was terrible. It was old, stale and hard. No one touched their rice.
It was a pre-birthday celebration!!
Our waiter was everything so sweet
We had a great time! Left stuffed.
The meat was thinly sliced and pricey. The service was slow. We keep calling the waiter.