Hard Rock Cafe - Newcastle

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1. N

   Nicky

   ニューカッスル、ノーサンバーランド

   評価・口コミ (1)

   2.0

   評価・口コミ (1)

   1日前にご来店

   overall2food4service1ambience3

   Our server was quite rude, got given the wrong food and she was very sarcastic about the whole thing

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2. B

   Bruno

   評価・口コミ (1)

   5.0

   評価・口コミ (1)

   2日前にご来店

   overall5food5service5ambience5

   Amazing service. The food was great and the staff was friendly

   Report
3. L

   Leng

   ニューカッスル、ノーサンバーランド

   評価・口コミ (1)

   4.0

   評価・口コミ (1)

   2日前にご来店

   overall4food3service4ambience5

   Ambience is very good.. music and staff lovely , the only thing is we found hair on our food and staff mistakenly added more charge in our bill , it was still okey but will not go back soon.

   Report
4. A

   Adam

   エジンバラ、ミッドロジアン

   評価・口コミ (2)

   5.0

   評価・口コミ (2)

   2日前にご来店

   overall5food5service5ambience5

   The food was amazing; the Surf and Turf was outstanding with the prawns and their sauce. Great cocktails, too. Worth the price as everything was delicious

   Report
5. DT

   DawnT

   評価・口コミ (1)

   1.0

   評価・口コミ (1)

   2日前にご来店

   overall1food1service1ambience1

   Booked a table for 4 was taken to a table with only 3 seats and lots of food on the floor so had to ask for a clean table as they were just going to gat an extra chair and clean it up while we waited. Asked for mayo but didn’t come to the table had to ask again after half way through the meal. At the end of the meal got charged £15.00 extra on the bill as they had charge for 3 courses instead of 2 courses and didn’t even realise until we had to explain it to them. Staff not friendly or engaging and would not return after this experience or recommend to my family or friends to go.

   Report
6. C

   Chocolatechocolate202222

   評価・口コミ (1)

   3.0

   評価・口コミ (1)

   2日前にご来店

   overall3food3service1ambience2

   Food was nice. Thought service was slow. Not busy at time of visit.

   Report
7. LB

   LynseyB

   ロンドン

   評価・口コミ (1)

   5.0

   評価・口コミ (1)

   2日前にご来店

   overall5food5service5ambience5

   Had a fab 2 course special lunch, big portions still, very very tasty. Excellent value for money. Staff were lovely to. Will be back soon

   Report
8. d

   dxisylxftusxo

   評価・口コミ (1)

   5.0

   評価・口コミ (1)

   3日前にご来店

   overall5food5service5ambience5

   absolutely amazing!!!! we loved it! thank you so much!

   Report
9. ML

   MarkL

   評価・口コミ (1)

   2.0

   評価・口コミ (1)

   3日前にご来店

   overall2food3service1ambience4

   Food is average and generally overpriced. Cocktails were good but also overpriced. Service was very very slow but friendly enough. Got asked on three separate occasions if this was our food when it was for a different table and the one thing we specifically asked to leave off the food was on when it arrived.

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10. AG

    AmyG

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    3日前にご来店

    overall3food4service2ambience3

    Very slow service, waited almost an hour for dessert which only came after we finally got the waitresses attention to check up. Ordered drinks which never came

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11. C

    Curl

    評価・口コミ (1)

    1.0

    評価・口コミ (1)

    3日前にご来店

    overall1food1service2ambience1

    Bearing in mind we visited during restaurant week, only one of our party of 4 ordered off the restaurant menu. Due to restaurant week we understood that there may have been delays with the service (which there was) however the quality of the food was for Hard Rock, embarrassing. Shocking quality, cold food at a high price. We all left at least a third of our meals (more would have been left if we hadn’t of been so hungry and hadn’t of waited over 1.15 mins for our mains) We did state that the food was not good and was cold! we were offered free deserts, we did not take this offer up as we all thought the food very poor and we just wanted to get out of there as the place lacks any atmosphere especially when you are squeezed up stairs - out of sight out of mind. Really disappointing experience especially as we took our friends who were visiting the city for the first time, such a shame as there are so many good restaurants in Newcastle but we thought we would play it ‘safe’ with Hard Rock, how wrong were we…..

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12. SD

    SharonD

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    3日前にご来店

    overall3food3service1ambience3

    Booked to take advantage of the restaurant week offer. £15 for 2 courses, very reasonable. Service was very very slow. Starters were warm at best. Long wait for mains. Even drinks orders took a long time, 30mins to get a pint. Mentioned it to the waitress, excuse was that it was busy because of restaurant week. Understandable but knowing that the off was on & how many bookings had been made more staff should have been working. Live music was good, nice change.

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13. B

    Bunny79

    ダブリン

    評価・口コミ (2)

    5.0

    評価・口コミ (2)

    3日前にご来店

    overall5food5service5ambience5

    As usual food was amazing and the atmosphere just spot on!

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14. JM

    JMagee

    評価・口コミ (1)

    1.0

    評価・口コミ (1)

    3日前にご来店

    overall1food1service1ambience1

    Just really really bad. Drinks took an eternity, our server ended up making our drinks, i dont know if thats the norm or if she was just embarrased at how long it was taking. She kept coming over to apologise over how long things were taking, reminding us it was a saturday and it was incredibly busy. But it wasnt even at capacity, saturday or not the restaurant should be able to accomodate all the covers. Anyway, the food arrived, starters were alright, the nachos really werent more than jsut some cool original doritos and some cheese, chicken wings were actually quite nice, but the burgers were so unbelievably tasteless. In the end we just ordered the bill as our second round of drinks arrived and went elsewhere.

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15. LC

    LeeC

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    3日前にご来店

    overall5food5service5ambience5

    Amazing Shauna was amazing for us. Full of info especially as my wife has celiac. Made my wife at ease. Shauna is a great asset to the company. We will be back again. Rock on

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16. H

    Hetty

    ニューカッスル、ノーサンバーランド

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    3日前にご来店

    overall5food5service5ambience5

    Booked for restaurant week. Food excellent our server Natasha very helpful and nice. Definitely returning.

    Report
17. AC

    AnnemarieC

    ニューカッスル、ノーサンバーランド

    評価・口コミ (3)

    5.0

    評価・口コミ (3)

    3日前にご来店

    overall5food5service5ambience5

    Excellent food, brilliant value for Newcastle restaurant week. Fab service from Hannah(I think that's what her name was) all the staff were very friendly. Everything you would expect from a hard rock cafe and more

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18. IW

    IsWhatItIs81

    評価・口コミ (1)

    1.0

    評価・口コミ (1)

    3日前にご来店

    overall1food1service3ambience2

    My burger bun and my sons burger bun was stale. The onion rings inside the burger was cold. My daughters chicken strips were over cooked.

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19. GR

    GemmaR

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    3日前にご来店

    overall3food3service5ambience4

    We visited for restaurant week and the staff were lovely and very attentive. The venue was really nice too. The food was very average for the price, even with a discount which was really disappointing as we have been looking forward to visiting here for a while. No better than somewhere like Wetherspoons.

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20. RN

    RebekahN

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    4日前にご来店

    overall5food4service4ambience5

    Good atmosphere, good service and unreal food. Restaurant week deals are really good value for money

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21. k

    keith

    評価・口コミ (1)

    2.0

    評価・口コミ (1)

    4日前にご来店

    overall2food1service3ambience3

    Chicken came pink and not fully cooked, waitress said she would replace it and then forgot to come back for 10 minutes. Was left without cutlery 2 separate times. Cocktails were too expensive for what they were

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22. JG

    JuliaG

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    4日前にご来店

    overall3food3service3ambience3

    Legendary burgers pretty basic. Had better at 5 guys. Caesar salad iceberg lettuce with chicken, sauce and a few croutons very basic and overpriced it is what it is! Wings to start with were very much better than main course. New York cheesecake a real disappointment. Bought better from the supermarket. As it was restaurant week we had a discount but the drinks soon raised the bill up! Glad we went as now we know what it’s like.

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23. CG

    ChrisG

    評価・口コミ (1)

    2.0

    評価・口コミ (1)

    4日前にご来店

    overall2food2service2ambience2

    Food no better than average, service was fine and friendly, but as for value i have been charged twice as the lass said 1st payment hadn't gone through, checked next morning and it was £5 more for 2nd payment which was obviously someone else's, still waiting for reply after phoning and emailing them

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24. NR

    NeilR

    ロンドン

    評価・口コミ (5)

    4.0

    評価・口コミ (5)

    4日前にご来店

    overall4food3service3ambience4

    The menu is very scaled back from other HRC. The prices for starters a very highly as well as the drinks, with 2 coatings around £17

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25. OT

    OpenTable Diner

    ニューカッスル、ノーサンバーランド

    評価・口コミ (2)

    1.0

    評価・口コミ (2)

    4日前にご来店

    overall1food1service1ambience3

    Ordered two drinks - starter came before the drinks. The drinks were sat on the bar for that long we saw them still up the beer to put a head back on them before serving. Chicken wing starter -I think the chicken must have died of old age - texture was not normal. The chips that came with my burger were cold - they changed them and apologised - again I suspect the food was cooked and ready and sat there while we finished the starter. It will be a while before we are back .

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26. DD

    DominicD

    評価・口コミ (1)

    4.0

    評価・口コミ (1)

    5日前にご来店

    overall4food5service4ambience4

    Could do with better ventilation, though it was a very warm day.

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27. KS

    KatieS

    評価・口コミ (1)

    2.0

    評価・口コミ (1)

    5日前にご来店

    overall2food2service2ambience2

    Average food for high end price! Had wanted to try for a while but won’t be returning!

    Report
28. DN

    DavidN

    ニューカッスル、ノーサンバーランド

    評価・口コミ (2)

    3.0

    評価・口コミ (2)

    5日前にご来店

    overall3food5service3ambience4

    Booked this Table over a month ago with instructions of a "quiet table upstairs please", as this was our 7th visit since it opened. However, greeted well, and shown to a noisy table near the Kitchen and a Dish returns table! where the servers stacked dishes & constantly threw noisily, cutlery into a large plastic box! I said I wasn't happy, the greeter constantly explained that upstairs had already been allocated to larger group of 8 and as a 5 plus baby, he said they were fully booked & Couldn't really move us, maybe to the next table, his other solution was to wait outside until a suitable table came available! our table was booked for 6.30, to enable us enjoy an evening out with getting the baby home reasonably. Impasse, until a manager intervened, eventually sorted. Apart from that incident at the beginning of the night, another successful evening. Very Good Food, good vibe, Overall, Spoiler at the beginning, not delivered what was required in seating, once sorted, good Food & Good atmosphere

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29. LK

    LauraK

    ダラム、ダラム郡

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    5日前にご来店

    overall3food3service3ambience2

    Restaurant was very very busy probably due to restaurant week. Didn’t get the chance to see the displays etc as felt we were rushed out as they were moving tables around us ready for next parties coming in. Choice for special menu was good, food was good. Service not as attentive as could’ve been as they brought our mains to us whilst we were still eating our starters. This was rectified swiftly and fresh food was brought to us when we were ready.

    Report
30. AG

    AndreaG

    ニューカッスル、ノーサンバーランド

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    5日前にご来店

    overall5food4service5ambience5

    It was a lovely first experience at Newcastle Hard Rock Cafe and it was restaurant week, so very busy. We were seated upstairs in a booth and it was away from the music a little, so we could converse quite easily. All in all a very enjoyable night.

    Report
31. U

    Unknown

    評価・口コミ (1)

    2.0

    評価・口コミ (1)

    5日前にご来店

    overall2food1service2ambience1

    Chicken was pink so asked for another and second chicken came back even more pink. Garlic bread was also not cooked, so was basically bread

    Report
32. AO

    AndreaO

    評価・口コミ (1)

    1.0

    評価・口コミ (1)

    5日前にご来店

    overall1food1service1ambience1

    Visited as stated on web site happy hour meal and drink. When we enquirer server today us they didn’t do it so we left. Shouldn’t advertise so something they don’t do!

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33. NP

    NeilP

    評価・口コミ (1)

    2.0

    評価・口コミ (1)

    5日前にご来店

    overall2food1service2ambience3

    Food came far to quick between courses and I was then sick within an hour ov leaving

    Report
34. GR

    GillianR

    ニューカッスル、ノーサンバーランド

    評価・口コミ (1)

    4.0

    評価・口コミ (1)

    5日前にご来店

    overall4food4service5ambience5

    We love the nachos in Hard Rock but the ultimate burger (signature dish) was disappointing wrong type of bread bun and burger was very dry.

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35. J

    Jamesyounv

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    5日前にご来店

    overall5food4service5ambience5

    Great vibes and friendly staff, tasteful music and brilliant food.

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36. JT

    JulieT

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    5日前にご来店

    overall5food5service5ambience5

    Went in restaurant week.food ,price and service fantastic..Marty our server was always on hand ,pleasant and helpful.First time but won’t be the last

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37. LW

    LeighW

    評価・口コミ (1)

    4.0

    評価・口コミ (1)

    5日前にご来店

    overall4food4service4ambience4

    Lovely food and great service and lovely staff however the music was a bit too loud and was hard to hear conversations on my table.

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38. GW

    GillW

    エジンバラ、ミッドロジアン

    評価・口コミ (2)

    2.0

    評価・口コミ (2)

    5日前にご来店

    overall2food2service4ambience1

    It was far too noisy in the cafe so we asked to change seats & the waitress offered to turn the volume down, but it soon went back up! The choice of food was fried, fried & more fried! One salad which was ok. Sorry, but I won't be going back.

    Report
39. OT

    OpenTable Diner

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    6日前にご来店

    overall5food5service5ambience5

    Absolutely fab very busy and max who was our server was fantastic

    Report
40. A

    Aimee

    評価・口コミ (1)

    1.0

    評価・口コミ (1)

    6日前にご来店

    overall1food3service1ambience1

    Me and my partner visited the HRC in Newcastle for the first time. It took about 35 mins for a waiter to even ask for our drink order - I had to get up and get someone to come over. The food then came out before the drinks. The waitress put the food down but didn’t give us any knife and forks so I had to ask for these. The drinks then came out and they were nice but not worth 10.25 a cocktail. The side salad then came out without the mains and then when the mains did arrive we had to ask for cutlery again ask they took the last lot and didn’t give us anymore. They forgot to put the cheese sauce on one dish of our macaroni cheese so it was dry as a bone and we had to send it back and get a fresh dish. I spoke to the manager who took the price of the cocktails off our bill - our bill was 75 in total but she took 20 pound off the overall bill and apologised. The staff weren’t rude in anyway but the service was dreadful. It felt rushed and it was just so noisy. Not a very enjoyable experience and we won’t be returning. Thanks to the manager though who was lovely and sorted a discount for the overall bill.

    Report