Kelseys Original Roadhouse - Brampton Queen St
Waited over 30 minutes before we got our drinks and almost two hours before our food
Slow service mainly because they were understaffed.
Our service did a good enough job, but she was the only one in the entire section AND she was the bartender.
The service was very poor. Food took a long time. When it finally arrived I had no cutlery to eat my food. I had to ask 3 people if they could bring me cutlery and still no one brought it. I finally walked into the kitchen to see if someone could provide me with some cutlery and the person I spoke with said to me someone will bring it out to you.
I went out and waited another 10 min but nobody came. I finally just began eating my food with my hands. The food was now cold. Half way through my meal my server brought my cutlery. I think an apology would have been the right thing to do at that moment. But instead she just placed the cutlery on the table and walked away.
My friends plant based burger was missing a chunk, mustard bottle wasn't opened, dry seasoning was not done propely on the wings. Service was ok.
I did find the music a little loud to be able to have a conversation two people over.
The servers were very friendly but the food was sub par. I had wings and ribs, wigs were dry and tough and the ribs were also tough
We went on a Friday night and it wasn’t busy. The food itself was quite good, but a little bit on the pricey side compared to other restaurants as the portions were fairly small.
We also had 2 servers (1 was getting trained by the other), and were very inattentive. Obviously the trainee server was not familiar with the menu items, which was a little frustrating but still understandable. However, the other, more experienced server, rarely checked in on us (maybe 3 times total) and it was hard to get her attention when we needed assistance.
The worst part of our experience was how long it took for the food to arrive. Like I mentioned, it was not a busy location at all, yet we waited nearly 15 min just to get chicken wings! The worst was when we wanted a second round of food items since by the time the food arrived most of us weren’t even hungry anymore. Can’t imagine how much we’d have to wait if the restaurant was actually busy!
Overall, this restaurant was not worth going to, and I definitely will not be returning.
It was Amazing. Our server and the staff are just amazing. Thanks for an Amazing place and great good and a Fantastic atmosphere!!
Incredible food amazing staff
will stop by again clean place close to home thank you very much to all staff for amazing service
We decided to try out the “new” updated Kelsey’s for my cousins birthday but it was an all round horrible experience. We waited 10+ minutes after being seated for someone to come by our table even just to introduce themselves or offer water and the restaurant was quite empty. Once we placed our order, food came out cold, soggy and tasteless. Cheese on top of the pasta wasn’t melted. Without us asking, the manager did give 25% off our bill for the experience but wasn’t worth it. Wouldn’t go back and would not recommend.
Food was good. Service was okay. The server acknowledged that the experience and service didn’t go well as a courtesy gave us 15% off the bill. It was busy night server tried his best just couldn’t manage well.
The bar area has lots of big screen TV’s to enjoy any sports game that may be on. Our server Erin was awesome! Erin was always on top of having my Diet Pepsi refilled! We will sure be coming back to see Erin because of her great service!
First time dining in the “New”Kelsey and liked the atmosphere and ambience
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OpenTable ダイナー13名によるKelseys Original Roadhouse - Brampton Queen Stの評価は3.7☆です。