Mastro's Ocean Club - Malibu
Lobster Mashed Potatoes
1 lb Baked Potato
Food was great. Valet was too busy. Waitress had only 3 tables, but was gone somewhere for 90% of the time. But she was really nice.
Patrick the waiter was excellent. The food was good, but did not WOW me this time. Not sure would be back. Young employee chastised me and wife celebrating our 25th Anniversary for removing our masks for 5-10 seconds while we took a selfie near their sign with nobody around us.
A+++++ Excellent Service Great food ,ocean view is killer
My food was sent back, undercooked. Took a bit to cook it, it came back overcooked.
It was amazing, they are trying their best to adapt to covid while serving.
Outstanding views and the food is just as good. Service was great. If you want great food , albeit pricey, with a fantastic ambiance and views, this is the place.
Simply extraordinary! The lobster bisque, lamb chops, and wine, in particular, are splendid. The location is unrivaled.
Was only disappointed that I came for Alaskan King Crab... and only had claws..
The open tent was lovely but service was very slow. Food was decent but not amazing.
The outdoor seating under the tent was actually nicer than expected. Beautiful sunset, comfortable temperature with the heat lamps, and outstanding service. They have done a great job adapting to all of the COVID requirements.
This is my favorite place to eat at during the pandemic. But unfortunately this time around, the hostess was incredibly rude and Insulting. She was the short brunette on this past Sunday during brunch. My bf and I came here to celebrate our anniversary and were extremely disappointed when the hostess tried to sit us in the parking lot smh. I said could we be moved to the ocean view and she said this is the closest we could get. My bf was very upset and asked for the manager. All of a sudden the rude hostess was able to find us a “closer” table. It still wasn’t right in front of the ocean, but at least it wasn’t in the parking lot. Those spots should Be illegal and the hostess needs to be reprimanded and learn how to not be so rude to paying customers.
The hostess totally ruined our experience because shes the first person we had to deal with, but our waiters Dylan and a Lady from Greece who popped our Moët champagne were great! We had the Bread, Lobster Bisque, Caesar Salad, Seafood Tower with Shrimp, Crab, Lobster, and the East and West Coast Oysters. For the ending we had the Butter Cake of course.
The food and service from our waiters were so good, We almost forgot about our horrible hostess. We told Our waiter Dylan about the hostess and he was also very upset about it.
Next time I come, I expect to be seated by the ocean and never have to deal with rudeness like we experienced from the hostess this past Sunday, Mastros is better than that!
Worst brunch experience.
I know it's COVID so restaurants do the best they can. Mastros should consider limiting capacity. I had an 8:15 reservation to which I ended up waiting 25 min to be seated. Service is super slow. All feels rushed. Steak wasn't cooked as ordered, 2nd time this has now happened.
Great service, i got the steak, it was a kind of burnt, i ordered medium well. I didn't know it would come burnt like extra well done. Next time i will order medium. Overall experience was great !!!!
Compared to our last visit at a different Mastro’s establishment, we did not feel like we were eating at a sizzler. And the amount spent was worth the experience at Ocean Club. We will continue to return to Mastro’s Ocean Club and not Beverly Hills. Thank you for a wonderful experience.
excellent service , food and ambience.. that's why I keep going back!!
Delicious food, beautiful experience, but extremely pricey.
This place was nice. The food is expensive which was not an issue but I wanted to be amazed with the flavor and I was not. The garlic mashed potatoes were great, the rest was pretty bland. The waitstaff was amazing. We sat outside under the tent right by the water but unfortunately this day had lots of smog so we couldn’t see the water. The place was nice but if you want a delicious flavorful meal this isnt the place.
I took my best friend for her birthday dinner and our service was terrible we were only visited by our server once during our meal. When our meal was brought to us we asked for ketchup for our fries steak sauce for our steak ranch for our salad and we requested an extra order of bread nothing from those items were brought to us. By the time the server came to check on us we were asking him for to go boxes and made a comment to him and he said I can give you that stuff to go... we still tipped him 20% because that’s how we are but honestly the service was horrible and considering we got there at 5 PM when they open there was just no excuse for that... needless to say I was embarrassed since my best friend had never been to Mastro‘s and I raved about it from my experience in August...
They have changed the menu and have taken out many Sushi dishes and my wife and I eat mostly Sushi, so we were disappointed because of that. Other than that the place is immaculate.
Service was a little slow but there was no reason to rush. We really enjoyed ourselves.
The outside dining was set up perfectly and it was a lovely evening.
I have dined at Mastros Beverly Hills and Ocean Club in the past many times. This is the 1st time that my bone in rib eye was just so fatty that I almost sent it back. Every other time, the food has been impeccable. I certainly hope that this is a one time experience and my next time will be with the quality cut that I am used to at Mastros!
Getting the 5pm reservation was key! We were seated right next to the ocean’s edge and by the time we got to our entrées we were treated to a beautiful sunset. It was my first time with the Dungeness crab cocktail and it was delicious. My Hennessy Sidecar was perfection. The main courses were great, but the sides were lacking. We ordered the garlic mashed potatoes and the sautéed broccoli. I’m all for a rustic mashed potato, but there were more chunks than mash and I mean like half a potato sized chunks. My friend and I were debating between the creamed spinach and the sautéed broccoli. The waiter said the sautéed broccoli was seasoned to perfection and full of salt, pepper and garlic. Let’s just say It was lacking All three of those ingredients. The service was great and overall we enjoyed our dinner.
It was definitely a lot better the last time I came, but I understand it was a busy time. The service was less than attentive, and it seemed they treated us as lesser because we were a young crowd and didn’t order bottled water...the waiter even informed us that they would be charging us for the bread after the first batch came out...like, please keep that to yourself. It’s not a big deal. Don’t insult us and act like we can’t afford your bread. The food was tremendous, as always. We requested an ocean view weeks prior and they couldn’t accommodate us, but that’s fine. A party right beside us that we’re seated 5-10 minutes after us, we’re tended to before us as well. If they could fix these service kinks, it would be a much better overall experience.
Amazing service and consistently delicious food.
Service not as good during Covid honestly kind of a mess but food same and amazing as always
Mastro Malibu is where I chose to spend my birthday dinner. Man was I on point! I ordered the double pork chop $46 sautéed asparagus $15 with garlic mashed potatoes $15 pour the glazed sauce over your porkchop. YUMMY. I then finished my night with a don Julio respasado margarita $24. At first I was upset because I didn't have a direct view of the ocean it was MY BIRTHDAY! I asked for the manager, once she came over she already had the issue resolved.by moving me directly in FRONT! I received a slice of cheesecake as a birthday treat. I must say the food was DELICIOUS and so was the service! THANKS
The check in was a little rough, as it seems the girls were a little overwhelmed, but Zach and Chip made up for the cold welcome. We had a great table overlooking the Pacific Ocean. The food was excellent as always, and the service impeccable.
Chip was an outstanding server, very professional, we can not wait to go back. The valet service team was great, friendly , careful, and clean, something you don’t always see elseware.
Hostess absolutely horrible, everything else great
I couldn’t make my reservation tonight due to work. So I sent my friend Matt and his girlfriend heather. They set them up at the first table. Chip is awesome. Great customer service per usual.
Everything was fine but the filet mignon was served rare instead of medium rare
I’ve been going for a long time, but it’s been about a year since I last went. Had a Sunday lunch there today. Quality of food was poor, service was very slow. Disappointed overall.
They need a new menu and much better service.
Our server was very rude! We asked her to move our table and she replied: “Sorry I am too busy to go ask the hostess!” Really??
We had to ask the hostess ourselves.
Wasn’t expected! This is a high end lace with super pricey food.
The food service was excellent I always go there I left there we went to Geoffrey’s restaurant in Malibu I want to come back to Masteo’s for cocktail but it was so crowded so next time we will just stay there
Food was great but service was not. Had to track down misc servers on multiple occasions to order, get our water refilled, etc.
Different from prior experiences
Must say this was one of my visits where I was a little disappointed in the service and set up and thanks for the lousy seating by the ramp to the bathroom. We scheduled an early arrival for brunch and you seat us by the ramp when there are many tables available and it took you one hour from ordering to deliver our food, I have frequented your establishment for years and this by far was the worst visit ever.
We were seated right away however we were seated in the worst possible table. There are three sections you want to know about. The first (and best spot) would be the limited inside seating. The second would be under the tent which has some table top seating along the edge nearest the parking area. And the third would be the furthest away from the restaurant, next to the text (not underneath the tent) along the side of the bushes that separates the cars from the tent.
We were seated at the third section described above first for my wife's birthday. The front desk was not nice about it but after a few brief words they offered us the hi top tables along the outer edge under the tent. We were thankful to not be outside of the tent next to the cars being parked and moved. However, the table was on a slanted area of the ground making it difficult for us to stay seated comfortably.
Our server did not introduce himself, was extremely short with us, didn't take the time to welcome us, nor did he come to check on us...at all. I had to keep asking other servers. I understand during Covid things have changed but for the prices and the lack of ambiance provided, how about keeping the level of service on par with how it was? I must say, the support staff were wonderful and they helped to make the experience tolerable. The combination of our main server being M.I.A. and front desk staff being rude with attitude put a huge blemish on our evening.
Food was just as good as ever. Thank you Mastro's Chef and kitchen staff of 10/10/2020 for a wonderful meal. We enjoyed it very much.
We checked in for a early dinner (6:30 pm Sat) we was time we have a time limit 90 min to which we was trying to figure out if the time started when we sit down or after we get our food.
We started with the sautéed shrimp and drinks. For my entree I had the 12 oz filet which was cooked perfect and taste wonderful. Actually everybody enjoyed there food We had sea bass, twin lobster tail and a 8 oz filet for our sides we had creamed corn, Garlic mashed potatoes, Baked potatoes and lobster mashed potatoes.
Since it was a birthday celebration I have buttered cake which as delicious. We did have a time limit but no one bothered us concerning the time limit.
I'm a big mastro's fan. Excellent food as always. I think they are a little short staffed and our server had to leave for a personal emergency. The manager introduced us to our new server and explained the situation, which I thought was very nice, but a couple issues (such as me being without a fork while everyone else finished their salads, no water refills for almost the whole dinner) left the typically excellent service Mastro's is known for very lacking this time. Again, I think it was a tough night and they were short staffed. I'm still a fan!
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OpenTable ダイナー3532名によるMastro's Ocean Club - Malibuの評価は4.4☆です。