We were sat not the patio and we were not told that we would be. The noise was so loud we couldn’t even hear ourselves on our table. Poor experience!
Food and service was not good.
The patio was quite small. Service was ok but could’ve been better since there weren’t many customers. The food was splendid as always! Overall we had a good time ☺️
A little crowded on the patio but it’s because of the space heaters. Other than that, great overall experience!
It was warm and cozy and delicious!
The restaurant is trying hard to meet with government restrictions and is doing very well, we were impressed with service and menu and enjoyed our experience and will be returning again
Super great service, kind and personable waiters. We were outside in the tent so the ambiance didn’t parallel how nice it is inside, but very good quality food and drinks along with fair prices to match! Would definitely come back
I was very underwhelmed with the taste of the food
Great food and really good service. Price is great also.
All of us ordered pizza and it was delicious
Our group had a VERY poor experience at Oretta. We came to Oretta to celebrate a friend's engagement, because of the happy hour, we thought it would be the best option for our group in order to have a budget-friendly way to celebrate (especially for those under financial constraint during COVID). I called the restaurant multiple times during the week to confirm the reservations and ensure they could accommodate our group size.
When we went to order food, they told us they had "discontinued" the Happy Hour for in-house dining this week, and that we need to order from the main menu. Even though we had been to the happy hour multiple times in the last few months, the happy hour was still available for takeout and the happy hour is still advertised on the website and on the street sign. What baffled me most was that the hostess never let me know in the multiple conversations I had with them that week, about this last-minute change.
When we explained to the manager the only reason we made the group reservation at Oretta was because of the Happy Hour, he was VERY rude and said too bad there is no exception to be made during COVID. I'm frustrated by the very poor customer service from the management team, and the lack of understanding given that we were never made aware of this "last minute" menu change. It could have been dealt with in a much more hospitable way from the management team, there was no compassion from the manager at all.
I've been to Oretta many times before this for both the regular menu and the happy hour and I can honestly say the food is good, but with the level of service we received today. Neither I nor my group of friends will be returning or hosting events there in the future.
Had a really nice evening. The staff was amazing! Would always go back.
I feel bad to give Oretta bad score. But I was really disappointed with their unprofessionalism. I booked my table for 2 on Birthday. I was right on time. It was nicely decorated patio with heaters. I was shocked to see them just quickly setup a table randomly on the pathway where people are passing. It was far from other tables and not even aligned with the whole table setup of the patio. Worst part was when me and my wife sat on the table and just removed our mask, someone just passed us while coughing. And many more people passed us almost 1 feet close without any musk. Because our table was setup on the middle of the path between 2 buildings. For me, it showed their lack of care for their guests in this difficult time. Though our server was proactive to change our table after we complained. But he was initially hesitant to change because his manager didn't provide any decision though there were empty table. For me, it's a sign of very bad management. Can't go to a restaurant that doesn't give priority to customer's safety and well-being in this pandemic time. However, I must appreciate the service of the server. They are really good with food and drink suggestions. Liked the food too. Tiramisu cake was little too soggy. Overall food was good.
Made a reservation over a week in advance for the Oretta Aperitivo Hour, which we've been to many times. Invited 2 friends to join, who looked up the Aperitivo menu online that same morning to see it available. It wasn't until we were seated that we were told "happy hour was only for takeout" and they pasted a "takeout" image on the menu that afternoon. Very misleading to advertise Aperitivo Hour online for dine-in and then change it without notice. The service was disappointing - though pleasant staff the wait for service was lengthy. We were told we wouldn't have the table for more than 90 minutes, reminded of this nearing the end, and then proceeded to have us wait another 40 minutes for the bill beyond the 90 minutes. Very disappointed with the value for money, service, and inaccurate advertising.
Excellent value and location the server was very nice and hospitable
The food was very good and friendly service, but the washroom wasn´t clean which was a little bit dissapointing.
Very slow food delivery. Limited menu compared to pre-covid. Took forever to get our bill, had to go inside and just pay rather than wait for the server to come to our table
Need to enclose the outdoor dining because its too cold to eat outside during covid now. Staff and food was lovely as usual otherwise.
This place was freezing af! Hopefully they’re able to invest into some proper heaters for their patio. Other than that, food and drinks were good and the service was good too. Will go back on a warmer day.
Good food. Great ambiance, fantastic service. I will come back.
The food was good, location is decent, the view was okay. Overall okay, no wow factor for me but not much complain about either.
I love ORETTA, we’ve come here frequently since they’ve opened. I completely understand how tough it is these times for servers and restaurants. We were seated in the alleyway where people were walking past with an inch of space from the walkway, even though there were plenty of open seats. I had people cough as they were walking by which was so scary during these times with my food inches away. Service also took a long time but I chalked it up to the fact that we were hidden in the alley not even in the area of the restaurant. Honestly so disappointed, I loved this restaurant but will not be going back for a while.
Food was great and so were the drinks, the service was just slow.
Although I specifically requested the dining area when I made the reservation online, we were first taken to the patio. It was a bit cold that night so we asked to switch and were taken to the back cafe area. It was quiet, dark and cold. We were told that there weren’t any other tables but the manager later brought over some complimentary Prosecco and apologized which was very nice of her. The charcuterie appetizer was great but the mains, gnocchi and steak were average. The service and drinks were great too.
Everytime I come to Oretta it’s always amazing! Very consistent and a go to in my books
Good customer service, cozy ambience and happy hour was superb!!
Amid this pandemic, we were able to experience indoor dining again on my daughter’s birthday. COVID protocols were in place and despite it all, the dining experience was not rigid and the dining atmosphere and service was mindful but relaxed. We sampled a variety on the menu offerings and I must say, it was a good gustatory experience. I would like to go back again, when circumstances permit.
It was delicious! Loved their mushroom pizza
Our server was new but she was so nice and polite. Highly suggest to get the ragu pasta so good. Truffle butter pasta is okay just needs some salt. The atmosphere and staff is pleasant. Will return for sure.
Lovely dinner! Thanks so much.
Oretta served an excellent experience. The restaurant followed the health guidelines well and the food was delicious.
Great night, dine to menu was great
We did the bottomless mimosa brunch menu. The food was tasty, breakfast items appeared very small but still filling. The bombalone was absolutely divine and those who ordered pasta said it was very tasty. I'd encourage going for the non-breakfast choices in the future. The reason why I'm giving it a good versus great, the mimosa's are pre-mixed. When we asked could we have our own orange juice to manage the balance ourselves, they said no, because they couldn't leave jugs on the table (COVID measure). Even though they'd left two water jugs on the table.They are slow to refill, we had 3 glasses in 2 hours. It's an expense measure and deliberate, we get it - but not bottomless.
It took close to 30mins to get our bill at the end, they were wrapping up the brunch sitting which I'm sure takes time, but we were left sitting there for a long time..
The food here is so mediocre. It is NOT worth your money. My friends and I shared a few appetizers and decided to leave because the food was something you would get at a food court. They didn’t even peel the beets in their beet salad. We ended up walking down the street to a different place for dinner. The place looks nice, but that’s about it. Service was great! If you’re looking for a good photo, this is the place. If you’re looking for a decent meal, look elsewhere.
Very quite night on a rainy day. The restaurant was not busy as usual our server was great.
Great date night at Oretta. Service and food were outstanding.I will definitely go back with my extended family.
The food was amazing and so was the staff. I had a lovely birthday dinner here! Will definitely go back there soon
Birthday brunch. Ryan was absolutely amazing on the patio and made the experience so much better!
Dave was an amazing server couldn’t ask for better service, from his wine and Gin knowledge, fast service and kind personality it made for a great date night.
Very yummy food, very nice patio and drinks, would come back again!
Ciao Sarah, Thank you for taking the time to share this feedback. We truly appreciate hearing about all of our guest's experiences. I appreciate your kind words, and thank you for taking the time to leave a review. We hope to welcome you back soon. Danielle, Hostess at Oretta
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