Outback Steakhouse - Pacific Fair
Delicious food, good customer service. We will be back for sure.
Arrived at 445pm as per our reservation. Wait staff said our table was not ready, made us wait in the lounge area but we could clearly see there was a table in the corner by the windows. We were seated at table 1 by the open balcony doors where it was cold, my steak was chewy and they forgot the mushroom sauce, also forgot my daughters drink. Loaded baked potato, onion soup, and blooming onion was nice though
Good evening Angel, I am happy that you liked the Loaded baked potato, onion soup, and blooming onion, they are really yummy, you right. I am sorry to hear your comment about our service, this is definitely not the experience we would like to provide for you and any of our customers. You are very important to us and making sure that you had a good experience is our main goal. I apologize for what happened and I hope to see you again soon. I will forward your comment to our hostess so we can improve our service. Regards, Livia Avila Restaurant Manager
Great food as always
Arrived early and were welcomed with a nice friendly greeter. Only booth that was available was in full sun after a day on the ocean whale watching was the last thing we needed, staff quickly gathered and cleaned off a recently vacated booth for us.
Poor service from the start. Definitely not worth the price for the food or drinks. Wouldn’t return.
Hello Alex, thanks for your feedback, we appreciate that. I am sorry about your meal and service, that's not the way how should be. I will definitely forward you comment to our executive chef and to our server team and I hope you give us another chance and come back to our restaurant to have a different experience. Please let me know if you are here. Have a lovely week, Regards Livia Avila Restaurant Manager
Steak was below average quality.
It took an hour to get our mains.
Very very expensive for what you get.
Great food! Value for money and huge range of choices! We took a birthday cake and staff brought it out and all helped sing happy birthday!
Serving staff were very good and the food was delicious
Should add an opportunity to Pay a Gratuity on their Card Machine. If you dont request to pay more they dont offer it.. Their servers/ bar staff and kitchen probably missing an extra bit of money in their pocket they could be getting.
Hi Jazz, thanks for your comments and we do have this option on our Eftpos machine, I will talk to our hostess so they can from now on show to our costumers that option. Also we are very happy that you liked our food and service, we love 5 stars!! Please come to visit us again, we will be very happy to have you here. See you soon!! Regards Livia Avila (Restaurant Manager)
Food was awesome we did order quite a bit of different items from menu and the whole table of 7 were stoked. Definitely recommend.
Hi Marg, thank you so much for your visit and review, we appreciate that. We are very happy with your comments, it is amazing when we have a group and every single one of you like the food and service. Please come to visit us again, we will love to have you here. See you soon!! Regards Livia Avila (Restaurant Manager)
poor service, bad staff, food was cold, price to high!
Good afternoon Rebecca, I am sorry to hear that, this is definitely not the experience we would like to provide for you and any of our customers. You are very important to us and making sure that you had a good experience is our main goal. I apologize for what happened and I hope to see you again soon. Please let me know when you are here. Regards, Livia Avila Restaurant Manager
My sirloin steak was at least one third gristle, averagely seasoned and cooked. My sons new york cut was averagely seasoned and cooked. The staff handled it well and refunded my meal cost. It was very disappointing for what was supposed to be a special meal while on holidays on the Gold Coast.
Hi Rick, thank you so much for your review and comments about our staff, that's very nice of you. Sorry about your steak, we already spoke with our executive chef about it, thanks for the feedback. I hope to see you again when you come back to Gold Coast so we can provide a better experience. Have a lovely week Regards, Livia Avila
The restaurant has a great modern look and a good ambiance.
The food is terrific and the service very good.
It is good value and well worth a visit.
Hi Mark, Thank you so much for your AMAZING review!!! Please come back to visit us and try new things from our menu. Have a lovely week Regards, Livia Avila
The experience was a positive one, food was enjoyable, our table waiter was great and the overall atmosphere was nice.
Hi Itis, Thank you so much for your review. That's so nice of you, very kind words!!! Have a lovely week Regards, Livia Avila
The meals were impeccable and service was Fantastic. The only feedback we can provide is more aimed at head office in that the app wasn’t user friendly and didn’t have the updated menu selection.
However, the staff were only too happy to take the order and assist with enquiries we had relating to the menu.
A wonderful experience overall.
Hi!!! Thank you so much for your review and comments about our staff, this makes us so happy!! I will also forward the feedback about our food to our chefs, they will love it! I hope to see you again soon, come to try our new menu, you will enjoy for sure. Have a lovely week Regards, Livia Avila
Had extended family there 5 Adults 7 Children they were so kind how they went about accommodating us all , waiters were patient and particular. With the numbers of meals waiter accidentally placed a meal on empty table and forgot wish was honest mistake , manager came out apologised and replaced meal free of charge . Was so impressed with overall service I will definitely be back with extended family again .
Hi Daniel, Thank you for your patience and especially for the WONDERFUL review! See you soon. Mark
Getting seated was a shambolic experience. Food was good and portions were generous if a tad overpriced, but unfortunately the service never really improved. Waited too long for entrees, then mains came 5 minutes afterwards and staff looked at us like it was our fault.
Hi Howard, Thank you so much for your kind words and I'm so glad you enjoyed the food. Regards, Mark
Excellent food and service. Some booths are right next to kitchen though so quite hot to sit at, but the food and experience made it worth it
Hi Clinton, thanks for visiting us and for the review. I am happy that you liked our service, this is very important for us. Sorry if was hot in the day that you came, but I am happy that at the end you had a nice dinner. When you make your booking, you can put as preference "not seat close to the kitchen", that will help us to make your experience the best one. Please come back to try our new menu, we will be waiting for you!! Regards Livia Avila Restaurant Manager
Food isn't great. I eat meat with no sauces and will spot a bad one if not good quality right away
service great and atmosphere nice
Hi Jjjj, Thanks for taking the time for your review and I will forward your comments to our Chef. Mark
The food was very disappointing however the service was great
Hi Aleki, Thank you. Mark
Always great food
Hi!! Thanks for visiting us and for the review. I am happy that you liked our service, this is very important for us. Please come back to try our new menu, we have lots of different options that you may like. Have a lovely week Livia Avila Restaurant Manager
Great affordable food and drink in a pleasant environment. What more could you want?
I have been to Outback Steakhouse a couple of times and every time it has been AMAZING! The lovely staff and mouth watering food.
I will definitely continue to recommend. 🙂
Everything very good again. All set up for us when we arrive. Any minor problems always seen to promptly .Seems to be busy all the time so we are not the only ones to think this is very good restaurant.
The food had no flavour, the blooming onion was good at the start but from middle to bottom was a bit dark and bitter.
Really nice staff.
Overall was really good and will definitely go again. Only issue I has was I asked one of the staff members for a sauce, waited 10 minutes then looked over to see them just stood there talking. Asked another member of staff for the sauce, had it within 1 minute.
Hi Ross, thank you so much for your feedback, I will definitely forward your comment to our staff, I am sorry if you had to wait so long for your sauce. By the way, thanks also for saying that you coming back, we are very happy, specially because we will have new items in our menu soon and we would love to see you here for that! regards Livia Avila Restaurant Manager
we always enjoy our visits to outback steakhouse!
Hi Sam, that's amazing!!! Thanks for your review and for being our regular customer, we love that! Please come back, we will have new items on our menus soon. Regards Livia Avila
The staffs were friendly, helpful and the food was wonderful. I can not complain about anything
Steak was a tad under but all was good as usual....
Hi Brett thanks for your review, and I am sorry if the steak didn't come the way you order. If anything like that happens let me know, I will be more than happy to make you another one. We loved that you liked your experience in our restaurant on last Friday, thanks for always come back. We are looking forward to see you again soon! Regards Livia
Service was excellent, food was the best we've had out in 10 years. Cooked perfectly, good size portions and the taste was superb. Highly recommend this restaurant. We will definately be back. Thank you!
Hi Marijke, we appreciate your feedback!! We are here to make you happy with a good food and good service. thanks for your visit, looking forward to see you again here soon! Regards. Livia
Couldn’t fault the food it was delicious! We will be back - compliments to the Chef!
Hi Vettie, thanks for your visit and review. I will definitely pass forward the compliments to our chefs. We are looking forward to see you again soon! Regards Livia
Easy to find location and child friendly so two wins straight away. Food was cooked perfectly and lots of options. Definitely going back.
Hi Glenda, thanks for your visit and review. We definitely love to have children in our restaurant, they make our day so much better! We are happy that you liked our food and our service. We are looking forward to see you again soon! Regards Livia
I really like it and go their often but most of the time the steaks are either undercooked or overcooked. My son ordered a medium rare steak and it was rare, I ordered medium and it was medium well.
Hi Mel, Thank You for your feedback and for choosing Outback to dine. Please accept my apologies for not having your steaks cooked properly when you had dinner with us, I will definitely forward your feedback to our executive chef. We would have been more than happy to replace for you the steaks, just let us know next time so we can provide a better experience for you. Thanks for always comeback, we are looking forward to see you again soon. Kind Regards Livia Restaurant Manager
Booking was easy with a direct confirmation via email.
Staff were friendly but are always when we eat here.
Food delivered quickly with friendly staff.
Hi Kim, thanks for your review, we appreciate that!! This is a very good feedback for us, specially because that's our goal, give the best customer service and make our clients happy! Thanks for your visit and I hope to see you again soon! Regards Livia
Had my daughters 11 th birthday family dinner
Service was a tad slow considering it was a Wednesday night
But overall the night was awesome
The food was absolutely fantastic as always and the meals are very big
Thoroughly enjoyed our eating experience and would definitely recommend to other people
It was lovely when they brought out the birthday cake that the staff came out and all sang happy birthday to my daughter
Will definitely return as we are regular customers
Thank you so much for choosing us for this special moment that was your daughter's birthday. We are very happy that you enjoyed our food and the experience in our restaurant. We are looking forward to see you again soon. Have a nice week! Regards Livia
Friendly and efficient service and my dinner was pretty good too.
Hi Rob, Thanks for your visit and your review, we are very happy that you enjoyed the food and the service. We are looking forward to see you again. Regards Livia
When we ordered our meals we asked for our sons food to come out with entree, 20 minutes after the entrees arrived I had to call the waiter and ask where his food was. Once his macaroni and cheese arrived it was disgusting no taste and the pasta was hard not even melted cheese like the menu stated it was cooked god knows when and reheated in the microwave. After we complained about his food the staff asked if there was something else he could have we asked for the chicken strips and chips. The staff then brought a serving of chicken strips this is after 45 minutes of arriving and our 6 year old son had filled up with chips and didn’t want to eat anymore, we had almost finished our main meals by the time his food arrived. I was not impressed with the quality of any of the meals and the price we paid was way more than what the meals were worth. You got our money this time but you won’t see us back there ever again.
HI Alfonso, That's a fair call on our kid's Macaroni and Cheese. We bake this item so it may not be as creamy as some would hope but I will definitely forward your feed back to our Executive Chef. Regards, Mark
Absolutely loved this restaurant! Food was superb! Great variety and accomodating for young kids!
Hi Charlie, thank you so much for your review!!! We do love to have kids here, they always make our day happier! I hope to see you again soon! Regards Livia
Dont think you can get better friendlier customer service anywhere on the coast,
Oh that's so good to hear!! That's our goal, give the best customer service and make our clients happy! Thanks for your visit and I hope to see you again soon! Regards Livia
Horrendous wait staff. No service. Wrong food brought out. Overcharged for double dinner.
Hi Jennifer, Thank you so much for taking the time to send us your review. We actually had a brand new staff member taking care of you that night but we will move her back into training based on your comments. Also, I'm so sorry that our management team missed all the signs that you were frustrated with your overall experience. Regards, Mark
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OpenTable ダイナー252名によるOutback Steakhouse - Pacific Fairの評価は4.5☆です。