Parkway Prime -Doubletree by Hilton Niagara Falls New York
We arrived at Parkway Prime around 6pm on a Friday evening. Given the issues with Coronavirus the restaurant was not that busy, We were seated at a table and waited an unusually long time. The bartender saw this and left the bar to take our drink order. The waitress finally came to the table and took our order. She never checked on us so my husband went to the bar to get another drink. The bartender said the drinks were on the house. He saw that we were getting inadequate service. One hour in and I still did not have my dinner salad. Mind you the waitress was waiting two tables next to us. Not one time did she look over or check on us. We walked out. On the way out the bartender wanted to get the manager, but we refused. We will never return and are making a point to tell our family, friends and co-workers not to go there.
I had a wonderful time! Even though I made a reservation and got feed it a little late. Everything after that made up for it school was good, our server was excellent what topped everything off was the live performance by the saxophone player Standing Ovation for this guy. The atmosphere was relaxing call me my drink had me feeling very nice and cozy. Beautiful place
It was just a bad experience overall. Waiter was very confused about the menu, food took forever to arrive and was very overcooked. Bill was incorrect and we were extremely displeased with the entire night.
Had a wonderful retirement dinner. Our service was wonderful. The food was outstanding!!! I love this resturant
This was my third visit to this restaurant. All were 5 star. New Years Eve dinner was spectacular; there were four people in our party and all had the surf and turf . The dinner included soup or salad, and many choices of a side. Everything was served promptly and to our pleasing. Our waitress “Tina” was exceptional! It was an extremely busy evening and she made sure to continuously check on us to make sure there was nothing we needed. Tina definitely made our dining experience pleasurable. ⭐️⭐️⭐️⭐️⭐️
Excellent food and service! I would highly recommend Parkway Prime for a nice dinner.
Great drink selection, atmosphere and location. Unfortunately service was below par. Our server could not keep up with her tables and the other staff helping maintain the dining room did not bring us condiments we requested. For the cost of dinner I expected exceptional service and Parkway Prime fell short.
It was a great atmosphere and our waitress was extremely nice! However our steaks were too under cooked (we ordered medium and it looked rare) and VERY salty and too over spiced. The price was a bit high for the quality of food in my opinion...
Service was efficient, but without warmth or personality. The young waiter nearby was having fun with his tables, and we were jealous! But it was Christmas night and not many places were open, so overall, we were satisfied. (And I live next door, so it was convenient!)
The steak was cooked perfectly and we got the bacon Gorgonzola sauce. It was outstanding. Tried the bang bang Brussels sprouts and lived them. Had great cocktail menu too. Definitely would eat here again.
We had our Thanksgiving dinner there, and a full buffet of traditional treats was brought right to our tableside. Dinner and service could not have been better. We will return for the regular menu. Great views of the Niagara river while eating as well.
Peccato. I 3 tipi di carne che abbiamo provato non erano molto buoni. La prima rib era molto scura e non ispirava molta fiducia sulla sua conservazione/cottura. La t bone era insapore. Bello il ristorante e camerieri molto disponibili.
A beautiful birthday celebration. My request for a quiet romantic table by the window was granted and exceeded. The table had a candle and flower petals on it. The service was amazing and the food was outstanding. Never had a steak cooked to order like this. Nailed it.
The food, drink, and service was great. We were seated in the bar and it was loud and felt like dining in the lobby. Put up some curtains and keep your drunk customers under control
Food was spot on for the Restaurant Week menu. The chef can do medium-rare if asked to. The only glitch is a cheaper unannounced substitution for the Santa Margarita Pinot Grigio, but that's being pickey with the overall quality of food served and the very reasonable price of the complete dinner.
Gave them a try during local restaurant week. Food and service were excellent. View of the Niagara river adds a nice touch. They have a nice patio, but it was not patio weather that day. Will definitely go again!
The food was ok, but our server Abby was great! Funny and attentive!
My friends and I came here for restaurant week. We always pick a different upscale type restaurant with good ratings and we were not disappointed. The food was delicious. The ambiance is absolutely beautiful. We had a great meal with great service.
Had excellent time, romantic dinner before traveling to Canada
a very nice dinner restaurant week 2019 great service
It's hard to sometimes make hotel restaurants feel intimate and this one did a fair job in doing so. The food was decent. The seafood chowder really just tastes like tortilla soup and had like no seafood in it but it was tasty. On the menu the caesar salad mentioned grilled lemon but there wasn't any on my dish but I did taste lemon in the dressing a bit. The dressing wasn't shaken with the salad however, just squirted on top which is strange for a caesar. My husband's lobster mac and cheese was good as was my chicken. The entrees were a highlight for sure. We would go back.
Great food! Nice unique menu. Great service!
The food was amazing. Only complaint was that I came in for a nice dinner and to hear the music but all I could hear was the football fans swearing and yelling at the bar.
We were seated out at the patio at around 6:30. Enjoyed a pleasant view of the Niagara river and the Riverside park. Food was really good. My brother had a ribeye that was cooked perfectly. I enjoyed the Chilean Sea Bass. The chef was happy to accommodate my dietary needs by altering both the type of preparation of the fish and the sides. Staff was very professional friendly and informative. I would definitely return.
Everything was amazing: the food, the atmosphere, the service!! Our bartender/server was amazing, really made our night special. We will definitely recommend it to our friends.
Excellent dinners and breakfast buffet. Great value as well; not what I normally expect from a restaurant in a hotel. This is the best restaurant within walking distance of Niagara Falls.
Food was amazing the patio was beautiful. Service was clueless. Waitress was a ghost didn’t know the menu and took 20 mins for desert menu. Then another 20 minutes to come back to see what we wanted from desert menu. We passed!
Always a nice place to head to for dinner
Delicious food with prompt and courteous service. Live jazz music added to the nice outside river view.
We sat on the patio overlooking Niagara parkway and the river. There was an artist playing the guitar and keyboard while singing a wide variety of music. He was very talented! Our server was fast and attentive. She was very knowledgeable of the menu. The food was delicious and dessert was worth waiting for. As the evening progressed they lit the patio heaters which were beautiful and added to the ambiance. I would definitely return to this restaurant!
We stayed at the Doubletree Hotel while visiting Niagara Falls and decided to go to Parkway Prime on Saturday night for dinner with my husband. We sat on the patio. Let me tell you, there was a live band that rocked the house with Blues music! Amazing entertainment which was a super bonus since we didn’t expect it. The service was exceptional and the food excellent. Definitely recommend if you’re in the area.
The steaks were very good. We sat outside so it was a little cool but still nice. The meal was pricey but less so than some other places in town and the food was excellent. We really enjoyed our meal. The service was excellent as well.
Parkway Prime was an amazing place to host a small rehearsal dinner for my wedding. Our waitress was great, very accommodating and helpful. Parkway Primes staff went out of their way to keep our drinks full and smiles on not only mine and my husbands faces but my entire family. It was a wonderful over all experience and the food was so good! Highly recommend!
What a wonderful gem overlooking the Niagara river.
Amazing Mother’s Day meal. Huge buffet with a seafood bar, carving station, fancy fruit and veggie edible pieces of art, waffle station, omelet station, dessert bar with chocolate fountain. On top of all that you could order endless hot tapas from your waitress. I’ve never seen a food extravaganza like it outside of Vegas!!!
Came here for Mother’s Day brunch. Bloody Mary’s at the bar were fantastic. The restaurant was very busy. We sat near one of the huge windows that overlook the Parkway and the river. Great spot. Peter was our server. Attentive and professional. The food was fantastic. Shrimp, oysters over ice...carving station, omelet stations. The best part of it was the tapas style servings that the kitchen developed. Lamb burger - fantastic. The eggs benedict with lobster - amazing, the Spanish Cod fritter(?) - awesome. The lettuce wrapped chicken...a little spicy but just the best. I didn’t eat dessert but the offerings looked fantastic.
Great job Parkway!
Mothers Day Brunch was excellent. Robin at the reservation desk was exceptional.
We eat/stay here every time we are in Niagara Falls New York. Always great service and a great meal!