P.F. Chang's - Dedham
Hot & Sour Soup
Sesame sauce, broccoli, bell peppers, onion
Took forever to get drinks and food,and food came out kind of cold, I believe just like may other buisness after Covid they are way understaffed , I do not see this buisness sustaining unless there are drastic changes made
We had a great server named Emma. She was amazing and made the whole dining experience so much fun! Emma did a wonderful job! We’ll be back dining and will ask for Emma.
Everything was great, service was great food was great
First Chinese restaurant ever with no black tea served. The tea we were served was lukewarm, at best. Appetizers were served warm, not hot. The food was good, not great. The spareribs dish was the only one served hot and the ribs were tasty. The main dishes were no better than those served in any food court and also not served hot. The pork fried rice was devoid of pork and the soup was served warm, not hot.
The weather outside was cold an rainy, 47 degrees yet the restaurant was not warm either. Everybody in the restaurant kept their jackets, sweaters and coats on.
The music in the restaurant was very loud.
The service was good and the waitstaff friendly and professional. All the main dishes were delivered at the same time but warm and not hot but the waitstaff was attentive.
Very pleasant dining experience! Everthing was delicious with plenty to take home for the next day!
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I had never eaten at this restaurant before, my friend suggested it as a halfway place between her house and mine. We have been going to Legal C But since they changed ownership it’s not as good. So we tried this place and the wait staff was terrific, the food was good Chinese food, and it was a perfect place to visit and enjoy a meal together. Not fancy but perfectly fine.
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Very enjoyable dinner at P.F. Chang’s in Dedham. Our server was very friendly and she went above and beyond. Our food was fresh and tasty. Good cocktails as well.
Ok so first my husband and I sat down. We informed the waiter we had only 1 hour to dine. There was only two other tables already seated and settled. We places are apps and meal orders. 45 min later the waiter comes after bringing us our apps and asks us if we would like to place meals. I am pregnant and was starving and beyond upset. How do you forget to ring our meals in!!!! How do you forget to do your job? Than tells us that he was busy!!!! Busy doing what exactly!!!?? Are we not a table to wait on?! The other tables were eating already! Never ever again and the manager had nothing to say except “it was a mistake, people make mistakes”. Worst experience ever!!! I will be calling corporate.
Thanks for sharing this feedback with us, we're sorry to read this. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!
Akbar provided excellent service. Food was good but could have been better. Enjoyed the cocktail. Look forward to coming back.
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It took two hours for us to have lunch on a Friday. The waiter was pleasant enough but the service was incredibly slow. The food was fine, certainly nothing I would go back for. I won’t be returning.
Thanks for sharing this feedback with us. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!
We had not been in over a year so we weren't sure how it would be in light of the pandemic. Nothing had changed - it was as good as always and excellent service!
This was the first time I've dined out in over a year due to the pandemic. We arrived and were seated immediately. It took some time for our server to greet us but he was friendly. We ordered drinks (they were delicious) and our food. A couple were seated next to us about 15-20 minutes after we were seated and had their appetizers before we had our meals. That was a tad bit annoying but you never know what's going on in the kitchen. When our meals did arrive, mine was wrong and had to go back and my guest's was stone cold. I was starving so ate some of the side of rice and that was stone cold as well. Another note to make was that there weren't any condiments offered with our meals. When my meal was brought out the second time, it was piping hot and delicious. The dessert took some time to be delivered as well but was absolutely delicious. Overall I wouldn't rush back for dine-in service but would opt for take out instead.
Great service. Fresh Asian Cesar salad and hot & sour soup were delicious.
Service and food was excellent.
However, I specifically requested a quiet, corner table or booth. And I had requested this on the Tuesday before our date on Saturday. When I arrived, I was told all they could provide is a middle of the area room table even though there were two booths in corner unoccupied. I inquired about these booths but was told these booths had to remain open due to covid 19 restrictions and social distancing. These booths I asked about were eventually filled so the social distancing excuse was a crock. So we were given a middle of the area room table with booths on both sides and other tables surrounding us. The table in this area was loud.
I really enjoyed P.F. Chang because I was seated right away. The waiter came over immediately and we had our food in no time. It was hot and really freshly made!
Food was ok. Odd it came out in stages as it was ready so we didn’t get wheat we ordered as meals all together. Kind of odd as we finish what was brought to us then wait and they something else would come then wait again. Almost like a food tasting contest. Menu choices were minimal and portions are really small, something not normally seen at an Asian or Chinese restaurant.
Had reservations and still had to wait for a table.
Lunch was good. Service was fair. More people than usual but not too close
It was great! Food was delish. Server was top notch!
We were seated about 20 minutes past our reservation but with Covid Restrictions it is understandable. Food was good and our server David was very good.
Very slow service. Several visits and it’s been the same experience
Food was warm not hot when it arrived
Made reservation two weeks in advance for New Year’s Eve. When we arrived, we were told it would be 1.5 hours to get any food because they had too many take out orders. Ridiculous.
The kitchen was overwhelmed with takeout orders being Christmas Eve it’s to be expected. I think the cooks did the best they could, and the staff handled it well. Unfortunately takeout customers were waiting in the dining room area and not exercising Covid guidelines. Not a fan of the music that was playing. Maybe more festive and change it up a little bit. Our waitress was Michelle, she was great, thanks.
It was so nice to be able to take my daughter out for dinner. We enjoyed cocktails and a leisurely meal. Our server Michelle was very attentive and provided us with outstanding service. I was also able to use my free entree reward which made it things even nicer. Thank you to all the P.F. Chang’s staff for the hard work you do. This customer appreciates you very much!
Great place, dates, or just solo, centrally located!
Enjoyed this afternoon visit with my friend. The food was very good and we both enjoyed our cocktails. Our server Demitri was very attentive. He got everything right on spot. Found the restroom to be nice and clean during this visit. We also really like the new jackets that the servers are wearing. Looks very handsome on our server. Looking forward to come back again real soon.
Unfortunately I did not enjoy this visit due to receiving dirty utensils (twice) and a filthy ladies room.
With all the sanitizing being done for COVID i would expect that the utensils and bathrooms be extra clean. This threw off my appetite and I couldn’t wait to leave.
My server is the best I’ve had from prior visits and this was not a reflection on him. Also the food was hot and tasty but the ambiance wasn’t up to par.
Horrible service. Waited over 20 minutes before anyone approached our table.
Our server Michele was very pleasant and brought our food and drinks out quickly.
We were just having snacks. It was a nice relaxing visit. Great job with PPE and sanitizing!
They were heavily challenged with staff. We waited more than 1 hour and the place was not busy at all, just backedup with take out orders.
Just when I think this experience at PF Chang’s would be different than the prior visits, they continue to disappoint. Seated on time. Server was lost from the beginning. Apology after apology about slowness of the kitchen, which is another issue, and how busy our server was. We sat and watched all of the other servers, and their attentiveness to their tables. Our server was clueless throughout. Kitchen was ridiculously slow. I understand that we are living in different times, but this PF Chang’s location simply continues to be poorly managed. I understand that the volume of takeout and delivery orders is presumably up versus the past, but the kitchen does a very poor job of managing takeout/delivery and in-person dining. Service continues to underwhelm. Do better.
Very nice dinner on the outside patio on a lovely evening. The only complaint would be that there were some stretches of time (5 to 10 minutes) where not a single server would be in sight or otherwise available.
Let me start with I love PF changs in Boston. I used to like coming to the one in Dedham too. That said the review below is very similar to an experience I had here a few years back.
Reservation made: 7:15 PM. Arrived 7:05 PM. There was a line to get to the hostess but that's expected in this day and age. It slowly moved forward until there were two parties flanking the hostess desk, and then there were us in front. The hostess confirmed that we had a reservatation and were early, could we sit in the foyer until she called us. Kind of annoying but OK. So we wait as many other folks came in and were seated. After about 15 minutes we were called back and taken to our table outside. No one asked if we wanted to sit there, but it was a good night for it.
The table was empty. No silverwear or anything. Let's assume it's because it was sanitized. We pulled up the menu on our phone so we had planned drinks to begin. And we sit. And we sit. And we sit. Finally a server comes over and takes the drink order and heads off. And we sit and we sit and we sit. Drinks come, server goes with app order. We drank our drinks and we sit and we sit and we sit. It's now 8:30. No food No server No refreshed beverages. Tables around us remain dirty after guests leave. Finally we asked for the check so we could get to Whole Foods for togo meals before they closed. Waiter doesn't appologize brings check and dissapears. And we wait. and we wait. Finally we drink and dash because, well screw it. I'll NEVER come back there.
Wife and I go for gluten free food the last couple of times we have been the food and service have been very good we waited for 1 hour for our food to come out and it wasn’t that busy that’s a long wait
This wasn’t my best dining experience at PF Chang’s. The server just didn’t connect with us from the beginning. Never brought my soup. When dinner was finally served I had to ask for the water which was requested when we first sat down. Food tasted good at the restaurant but made me sick later that night.
Despite having an Open Table reservation last Sunday, the hostess refused to seat us at our specified time when we arrived. She told us we would have to wait 45 minutes for a table. The restaurant was empty, there were only a few people scattered at various tables. I politely spoke to the manager, and showed him my reservation. The hostess told her manager "I don't care what the computer says, I am not seating them" With that attitude, I would not recommend this location to anyone. Restaurants are hurting right now, I get that. But insulting your customers and refusing to seat them when they have a reservation won't make things any better.
The service and food was very good, very fresh, not your typical Chinese food which is usually heavy with sauce. We loved the chicken lomain and the sweet and sour chicken was not overly sweet. The sauce on the sauteed Chinese eggplant had a nice flavor to it. The lettuce wraps were tasty and fun to eat! Even though we were stuffed, we managed to get all the donut holes eaten.
Horrible customer service when seated. Had no idea what they were doing. Waiter was great
Not busy at all for lunch on a Saturday
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OpenTable ダイナー125名によるP.F. Chang's - Dedhamの評価は4☆です。