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Piacere - Shangri-La Hotel Tokyo

3.8
3.8
160 Reviews
¥10,001 and over
Italian

※Notice※
We are monitoring developments on the coronavirus-related pneumonia outbreak very closely. As part of our preparations to minimize the possibility of any spreading of infection, our Restaurant Piacere on Level 28 has decided to change a part of the service to close the brunch buffet service and offer pass around service on the weekend and public holidays until further notice.
We sincerely apologize for any inconvenience this may cause during your stay. We appreciate your kind understanding as the safety and wellbeing of our guests are our first priory.

Meaning “pleasure” in Italian, Piacere succeeds in delighting the palates of the most discerning of diners. The style, passion and creativity that Piacere epitomises are reflected in the creations of our Executive Chef, Andrea Ferrero. You may choose to dine in the restaurant itself or in the privacy of one of our private banquet rooms.

Make a reservation

2 people

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7:00 PM


  • Dining style

    Elegant Dining

  • Cuisines

    Italian

  • Hours of operation

    Weekend Lunch
    Sat, Sun 11:00 am–3:00 pm (last seating at 2:00 pm)
    Weekday Lunch
    Wed–Fri 11:30 am–3:00 pm (last seating at 2:00 pm)
    Dinner
    Wed–Sun 6:00 pm–10:00 pm (last seating at 9:00 pm)

    There may be exceptions to the above schedule. Ensure you use the search to confirm availability.

  • Phone number

    03-6739-7898

  • Payment options

    AMEX, Diners Club, JCB, MasterCard, Visa

  • Dress code

    Smart Casual

  • Executive chef

    Paolo Pelosi

  • Private party facilities

    Semi-Private room

  • Neighborhood

    Marunouchi / Otemachi

  • Parking details

    Valet Parking

  • Public transit

    1 min from JR Tokyo Station Nihonbashi Exit<br>2 min from JR Tokyo Station Yaesu-Kita Exit<br> 2 min from Otemachi Station Exit B7<br>(Tokyo Metro Tozai Line, Marunouchi Line, Hanzomon Line, Chiyoda Line and Toie Mita Line)<br>3 min from Nihonbashi Statio

  • Additional

    Beer, Non-Smoking, View, Wine

Menu

View menu on restaurant's website

What 160 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.8
3.8 based on recent ratings
  • 4.1Food
  • 4Service
  • 4.1Ambience
  • 3.1Value

NoiseModerate

Loved For

  • Tokyo Metropolitan Area

    Most Booked

  • Central Tokyo

    Most Booked

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  1. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 23, 2021

    overall5food5service5ambience5

    nice place the food is good

  2. OT

    OpenTable Diner

    Chicago

    2 reviews

    2.0

    2 reviews

    Dined on May 5, 2021

    overall2food1service5ambience3

    Great service. Food was delicious but insufficient. Serving size was laughable. Hotel management must be dealing with financial issues to be charging so much for so little. Be sure to eat beforehand.

  3. SJ

    StephenJ

    1 review

    5.0

    1 review

    Dined on January 2, 2021

    overall5food5service5ambience5

    A wonderful evening in a wonderful atmosphere......

  4. MS

    MichaelS

    1 review

    5.0

    1 review

    Dined on December 5, 2019

    overall5food5service5ambience5

    Wonder decor, service and ambiance. Very high quality foods and wines.

  5. CA

    CarlosA

    New York Area

    1 review

    5.0

    1 review

    Dined on September 13, 2019

    overall5food5service5ambience5

    Beautiful restaurant in the Shangri-La hotel. Service was impecable and the execution of the dishes was top notch. This was my third visit, so I can say that the quality of the food and service are quite consistent.

  6. P

    Pascalou

    France

    57 reviews

    vip
    5.0

    57 reviews

    Dined on July 12, 2019

    overall5food5service5ambience5

    Very impressive decoration and nice view. Very smiling welcome and service during the whole lunch. Good choice for the menu.

  7. EP

    EdwardP

    London

    2 reviews

    4.0

    2 reviews

    Dined on February 7, 2019

    overall4food5service4ambience4

    Had the 4 course plan, food was very nice and service was good. Very small portions but was still sufficiently full when finished eating. Unfortunately they add 15% service charge and 8% tax which leaves a nasty surprise at the end. With some reasonably cheap wine ended up paying ¥56K for 2 for people dinner! That’s top range price but you can get better 1 or 2 star restaurants for a lot less so would not recommend. If it was ¥25-30K could maybe recommend but I can’t see how they justify their prices, save your money and go elsewhere.

  8. OT

    OpenTable Diner

    Sydney

    1 review

    5.0

    1 review

    Dined on January 2, 2019

    overall5food4service5ambience5

    Very nice food, wonderful service, only disappoint was the presentation of the Hazelnut Tiramisu.

  9. EK

    EvitaK

    London

    2 reviews

    4.0

    2 reviews

    Dined on December 30, 2018

    overall4food4service4ambience4

    Everything was very nice, but the temperature was quite cold!

  10. SH

    SHIP

    1 review

    3.0

    1 review

    Dined on December 18, 2018

    overall3food4service3ambience2

    Far too over-priced. Service fairly slow, and a bit junior for a quality restaurant. Decent wine list though. Prefer to eat and drink at their hotel bar. The room has some character with high ceilings and great views but much better options for high end Italian in Tokyo.

  11. DB

    DBP13

    1 review

    5.0

    1 review

    Dined on December 14, 2018

    overall5food4service5ambience5

    Piacere offers a very romantic fine dining experience in Tokyo. It compares favourably with other premium Italian dining establishments in the city. The food was creative and delicious; the service was personal and efficient; the wine selection was very good; and the view from our table was fantastic. It was my lovely date’s birthday the night we dined there. Piacere staff did not disappoint, as they whipped up a quick and sweet treat to mark the occasion.

  12. CM

    CarmenM

    1 review

    5.0

    1 review

    Dined on August 26, 2018

    overall5food5service5ambience5

    Always good to be at Shangri-la for especial occasions like birthdays and anniversary. Impeccable service symoms it’s name, anywhere in the world we are.

  13. RH

    RadH

    1 review

    5.0

    1 review

    Dined on August 7, 2018

    overall5food5service5ambience5

    We went for a birthday dinner and it was an absolute delight. The food was amazing, but the best was the staff who were super nice and went the extra mile to make the birthday evening special.

  14. G

    Gfellermarx

    Tokyo

    5 reviews

    4.0

    5 reviews

    Dined on June 16, 2018

    overall4food5service5ambience5

    Really fantastic food with an outstanding dessert which must have been one of the best in my entire life! Strongly recommended for Italian food lover in a near perfect ambience!

  15. OT

    OpenTable Diner

    Los Angeles

    4 reviews

    5.0

    4 reviews

    Dined on May 6, 2018

    overall5food5service5ambience5

    Fantastic Food and Perfect Service.....😉

  16. OT

    OpenTable Diner

    Tokyo

    1 review

    5.0

    1 review

    Dined on October 27, 2017

    overall5food5service5ambience4

    Food was very good and the presentation was excellent, we have selected from a carte menu! The wine was very very good. I like the service as well. They have celebrated our anniversary, but a glass of campaign offered will be much nicer. Thank you !

  17. CK

    CK13

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on June 19, 2017

    overall4food4service2ambience5

    We went here for dinner for my SO's birthday, on a Monday. Expectations are high at a place like this, but I was immediately appalled by the lack of service. We sat down and I had to ask for the menu after sitting for 5 min without anyone coming to the table to greet us, hand us menus, take our drink orders...nothing. Water didn't come until I had to ask a 2nd time. Once the food service started, they were more attentive, but really? We enjoyed the food (loved the inventive lasagna dish!!!), but when service is terrible, the food ends up being tarnished as well. A restaurant like this should make the whole experience wonderful, and either I expected too much or this place needs to beef up their staff training. I will not be recommending this place, until their service improves. 先日彼の誕生日の為に、月曜の夜伺いました。このようなレストランでは期待が高まるのですが、入った時からサービスがひどすぎでした。座ってから、誰一人メニューを持ってきたりせず、5分待っても来ないので、スタッフにメニューを頼むしかなかったです。メニューも向かい通しに座っているのに、一つしか持ってこず、あんな重いメニューをどうやって二人一緒に見るのですか?しかも、その後、水をお願いするも、いくら待っても来ないので、別の人に頼んで、ずいぶん待ってからやっと来ました。食事は美味しかったですし、コースの内容はとっても楽しく頂けたのですが、サービスがダメだと食事もすたれます。有名なホテルに入っている、高級な高額なレストラン、高いサービスチャージをとるのだったら何から何まで完ぺきを求めるのがわざわざこのレストランで二週間前から予約していくものですが、サービスが変わらない限り二度と行きませんし、知り合いにも勧められません。

  18. L

    Lisa

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined on May 31, 2017

    overall3food3service2ambience3

    I chose the restaurant for a friend's birthday. We went for lunch and ordered the "Veloce" course as we were excited for the antipasti buffet. Unfortunately, the buffet selection was mediocre and many of dishes were almost empty (I had to tilt the soup dispenser for it to come out!) I asked a manager-like staff for more cheese and he briskly told me it was being prepared. There was a line of people just waiting around for the food to come out and they were NOT pleased. Our reservation was for 12:15 PM so there should have been more food available. Personally, you shouldn't have to ask for service at a hotel, it's an expectation. Particularly as you're paying a hefty service charge. Since I didn't want to wait around any longer, I asked our service staff for a plate of cheese which never came out. Our main took about 20 minutes and noticed the sauce had sloshed around the plate. Finally, it took another 20 minutes for our dessert and drinks to come out. Our lunch was over 2 hours+ long. Since this was a celebration, I asked for flowers and cake which were presented beautifully. If the service improves, I would recommend the restaurant.

  19. h

    hide

    Tokyo

    1 review

    5.0

    1 review

    Dined on May 1, 2017

    overall5food5service5ambience5

    Very friendly and excellent services, tasty and creative dishes & sweets. It's little expensive but appropriate as the hotel's class.

  20. DM

    DanielM

    Portland

    2 reviews

    2.0

    2 reviews

    Dined on April 14, 2017

    overall2food1service4ambience4

    This was an extremely disappointing meal. My wife and I each went with the six course option. Of the six, only one was good. The other five ranged from mediocre to flat out bad. The individual elements of each course either paired poorly together or were improperly prepared. A risotto where salt is overpoweringly the most definable flavor is not a well prepared risotto.

  21. OT

    OpenTable Diner

    Tokyo

    4 reviews

    1.0

    4 reviews

    Dined on April 11, 2017

    overall1food3service1ambience2

    Very poor service, disappointed

  22. OT

    OpenTable Diner

    Tokyo

    1 review

    5.0

    1 review

    Dined on September 30, 2016

    overall5food5service5ambience5

    With a stunning view over Tokyo station, exquisite and attentive service, and gorgeous food, this is the restaurant to go for an unforgettable meal. We ordered the 4 and 6 course set menus, and several of the paired wines with the courses. Highlights included the amazing lobster with mango lime compote that came as an amuse-bouche, the eel with various pumpkin garnish over a protein broth 'cloud' and the exquisite pear tatin. Each course was presented as a work of art, with colours and flavours arranged to form a pleasing theme. We enjoyed the extra delicacies between several of the courses and appreciated the recommendations of the head server. The wait staff were helpful, detail oriented, and never in the way. Although it was expensive, the meal was fantastic and the atmosphere and view can't be beat. We'll be back for a special occasion.

  23. OT

    OpenTable Diner

    Tokyo

    1 review

    1.0

    1 review

    Dined on September 23, 2016

    overall1food1service4ambience3

    I paid a sackful of cash to eat here. The only things I enjoyed was the sparking mineral water and the desert. I regret choosing this place and certainly won't visit there again.

  24. BM

    BrianMcG

    Tokyo

    1 review

    5.0

    1 review

    Dined on September 13, 2016

    overall5food5service5ambience5

    The food, ambience, and service were all magnificent! Chef Andrea is masterful in his creation of flavors and presentation. A truly stunning restaurant with fantastic food!

  25. D

    Denver55

    Los Angeles

    34 reviews

    vip
    5.0

    34 reviews

    Dined on August 26, 2016

    overall5food5service5ambience5

    Enjoyed a delicious lunch while on vacation in Tokyo. The staff was extremely accommodating regarding my husband's gluten intolerance. The tasting menu I enjoyed was delicious including a salad buffet. Additionally the views from this restaurant were some of the best we had while in Tokyo. The accompanying bar/lounge had equally gorgeous views. This would be a nice place to spend an evening as well.

  26. OT

    OpenTable Diner

    Tokyo

    1 review

    4.0

    1 review

    Dined on June 3, 2016

    overall4food3service5ambience4

    The view is much better from the lounge, and you can probably find better meals elsewhere in the world. That said I would come back again for their professional, warm and subtle services. Great atmosphere.

  27. OT

    OpenTable Diner

    Tokyo

    1 review

    5.0

    1 review

    Dined on April 15, 2016

    overall5food4service5ambience3

    Service by the staff were excellent and they spoke good English. The food was great while not overly fantastic. The lobster is worth a go at in any case. View was somewhat lacking as the hotel is among the high-rise building around the vicinity. Not much to look at at can barely get a view of the Imperial Palace park area. Overall, still a great experience.

  28. OT

    OpenTable Diner

    Tokyo

    1 review

    4.0

    1 review

    Dined on August 29, 2015

    overall4food5service3ambience4

    The service was very good until the end of the main course and then it got "confused"! All in all though, a very good experience.

  29. OT

    OpenTable Diner

    Tokyo

    1 review

    4.0

    1 review

    Dined on July 10, 2015

    overall4food4service5ambience5

    For a Tokyo standard, I must admit this place isn't offering much of a value as similar quality food can be found easily in one of the 200,000 restaurants in the city, so strictly speaking for degustation wise I have seen better in many overseas restaurant or even local places... So what justify a the expense is its ambience. This place offer exclusive luxury many Tokyo places won't offer. It's great for anniversary or big date or even business dinner. But don't expect a top skyline view, the view is ok if you know you are staring at other Tokyo office towers 300m away. It's all right choice if you are a hotel guest but I doubt we will wait for Hotel stay again before making a second trip here... Menu is exclusive of 8% tax and 15% service feel which willquickly add up considering the price tag here

  30. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on December 24, 2021

    overall1food3service1ambience4

    クリスマスLUNCHしたのですが、料理のお値段以上のハーフ!!ボトルワインをサーブされたのにはビックリ! これでは歌舞伎町のボッタクリバーとさして違いありません。もちろんそれなりになるのは分かった上でのことです。確認しなかった私の責任ですね。それがなかったら評価もっと上がったと思います。因みにイタリアンは2度目の訪問でした。 上のなだ万鉄板焼は先月頂きましたが、満足度高かったしサーブして下さった方も臨機応変で素敵だったので、さすがシャングリ・ラと思っていただけに、余計に残念でした。きっと入れ替え制でない普段余裕のあるときに行くべきレストランだと思います。勉強になりました。

  31. JA

    JADE

    1 review

    3.0

    1 review

    Dined on December 10, 2021

    overall3food3service3ambience4

    オープン当初一度食事しましたが、その時のほうが良かった。 1,料理の量が料金に関係なく少ない。 2,スタッフにもっと笑顔が欲しい。

  32. f

    faceless

    1 review

    5.0

    1 review

    Dined on December 9, 2021

    overall5food5service5ambience5

    美味しいお料理とスタッフの方々のお心遣いにより、とても素敵な時間を過ごすことが出来ました。 非日常を感じることが出来る場所でした。

  33. a

    akko

    Tokyo

    1 review

    1.0

    1 review

    Dined on November 21, 2021

    overall1food1service1ambience2

    日曜日にランチで利用しました。 パンとデザートは普通だったけど、他のお料理は、申し訳ないですけど おいしくなかったです。 前菜にウインナーがのってる… 1万円近くするコースでウィンナーって…。 パスタ、ベチャっとしてる…。 かさごのフリットは、味がスナック菓子のよう…。 コスパ悪すぎです。 シャングリラホテルということで期待してしまいましたが、ホテルのレストランで、ここまでのハズレがあるのだなと思いました。友達も同意見でした。 店内の装飾は素敵でしたが、音楽の音量がすごく大きいし、ガヤガヤバタバタしていて全く落ち着きません。 コーヒーすでにきているのに、お飲み物はコーヒー紅茶どちらにしますかと聞かれました。 また、デザートをまだいただいてるうちに お会計をお願いされ 、レジの向こうで私の上着をひろげて待っているので、せかされているようでゆっくり食べれず急いで席をたちました。 こんな状況で、サービス料をとられているのが不満です。 メニューにある3つのコースの中で一番高いのを選んで、ドリンク込みで1万円以上のお値段を払ってのランチだったのに…そして久しぶりの親友との再開だったのに…とても残念でした。

  34. TK

    TakKimura

    1 review

    2.0

    1 review

    Dined on November 13, 2021

    overall2food2service3ambience4

    土曜日にランチで訪問。走り回る子供たちや、やけにボリュームの大きいジャズ演奏?で店内はかなり賑やか。ファミレスかなここは?ロイヤル〇ストの方がまだ落ち着いて食事できそう。肝心の料理も、前菜は4品が別皿で矢継ぎ早に出てくるため、なんかせわしないし、パスタやスープは小皿に無造作に盛り付けられたものが出てくるけだけで華やかさも何も無く。そしてメインでチョイスした牛ステーキが全く美味しくない。素材が悪いのかスジと脂身の塊のようなお肉で、食べるのが苦痛。これでドリンク込み1名1万円超えはコスパ最悪。

  35. OT

    OpenTable Diner

    Tokyo

    1 review

    5.0

    1 review

    Dined on October 10, 2021

    overall5food5service3ambience5

    グラスが空くか空かないかというタイミングでドリンクを注いで頂いたり、料理の説明がわかりやすかったりと、流石と思える点が多数あり、総合的には満足です。 ただ、少し忙しい印象が見受けられ、ドリンクの提供が遅めだった点が残念でした。 また、サツマイモのお料理だけ少し苦手でしたが、それ以外は全て美味しく頂きました。中でもカサゴの料理とメインのお肉料理は彼女と共にとても美味しく頂きました。 見た目、味、香りとどれも素晴らしく、火入れの細かさや素材とソースの組み合わせなど1つ1つ感心させられました。 是非また来たいと思いました。

  36. OT

    OpenTable Diner

    Tokyo

    5 reviews

    5.0

    5 reviews

    Dined on September 23, 2021

    overall5food5service5ambience5

    何度か利用してるが 独特のオリエンタル感が 好きです

  37. a

    appvw

    1 review

    5.0

    1 review

    Dined on September 10, 2021

    overall5food4service5ambience5

    お世話になっている方のお誕生日など、色々なお祝いを兼ねて利用しました。お願いはしていませんでしたが、ちょうど良いサイズのお誕生日ケーキをサプライズでご提供頂き、とても楽しい気分になりました。 サービスも申し分なく安心して楽しむ事ができました。また記念日など特別な会食の際に利用したいと思います。

  38. t

    takuiwa0928

    1 review

    4.0

    1 review

    Dined on July 21, 2021

    overall4food4service4ambience4

    店名が言いにくいので、リピートすることもないからいいかなと思っていたけれど、一度経験して、これは意識して覚えなければと思わされました。コスパはともかく、東京駅の側というロケーションで、このしつらえと料理はなかなかです。

  39. M

    Mike

    1 review

    4.0

    1 review

    Dined on May 30, 2021

    overall4food5service5ambience4

    思ったよりも混んでいました。ほぼ満席です。コロナ時期においてはテーブル数減らした方がいいと思います。

  40. OT

    OpenTable Diner

    Tokyo

    2 reviews

    1.0

    2 reviews

    Dined on May 2, 2021

    overall1food4service1ambience1

    ランチコースとして、mezzoをラムメインで。相方はpiccoloを鴨メインでオーダー。 料理は味もビジュアルもよかったのですが、接客と感染対策がNGです。 オーダーミス連発され、料理提供まで20分も放置され、デザートが出ても飲み物が出てこない。 注文後再度メインの内容を確認したのに、結局パスタを持ってくるという変な対応。 食後の飲み物にコーヒーを頼んだ後に、三度は飲み物を確認される。 フロアが回ってません。あちこちで待たされてました。 感染対策も出来ていません。 テーブル間の距離が近すぎ、客をみっちり入れていて仕切りも何もない。隣席のカップルも当惑していた。 マスクケースもなく、客は皆テーブルなどにマスクを直接置いていたが、食事の片付け時に消毒がされていない。 上着の預かりを入り口ではなく席で行うため、食事している横で風があたるほどの近さでコートを脱がれた。 料理が良かっただけにいろいろ残念です。

FAQs

Piacere - Shangri-La Hotel Tokyo is rated 3.8 stars by 160 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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2 people

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Google Map for Piacere - Shangri-La Hotel Tokyo

1-8-3 Marunouchi Marunouchi Trust Tower Main 28F Chiyoda-ku, Tokyo 100-8283

  • Neighborhood

    Marunouchi / Otemachi

  • Hours of operation

    Weekend Lunch
    Sat, Sun 11:00 am–3:00 pm (last seating at 2:00 pm)
    Weekday Lunch
    Wed–Fri 11:30 am–3:00 pm (last seating at 2:00 pm)
    Dinner
    Wed–Sun 6:00 pm–10:00 pm (last seating at 9:00 pm)

    There may be exceptions to the above schedule. Ensure you use the search to confirm availability.

  • Cuisines

    Italian

  • Dining style

    Elegant Dining

  • Dress code

    Smart Casual

  • Parking details

    Valet Parking

  • Public transit

    1 min from JR Tokyo Station Nihonbashi Exit
    2 min from JR Tokyo Station Yaesu-Kita Exit
    2 min from Otemachi Station Exit B7
    (Tokyo Metro Tozai Line, Marunouchi Line, Hanzomon Line, Chiyoda Line and Toie Mita Line)
    3 min from Nihonbashi Statio

  • Payment options

    AMEX, Diners Club, JCB, MasterCard, Visa

  • Executive chef

    Paolo Pelosi

  • Additional

    Beer, Non-Smoking, View, Wine

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