Prime Steakhouse Niagara Falls
the customer service by far second to none , very impressed.
The service and food at the Prime Steakhouse was fantastic.
My husband and I visited Prime Steakhouse for our anniversary.
All of the staff were extremely attentive, the food was fantastic, the ambiance perfect.
They even bought us dessert, which was extremely thoughtful!
We will definitely be back.
The food was absolutely amazing and worth the higher price. The steak was cooked perfect and the spicy bacon wrapped shrimp appetizer was amazing.
Very good food, pricey but that was expected.
Too few staff, in fact way too few staff, our server was trying to cover 12 tables, so service was slow and patchy.
Spoke to the manager, “ he didn’t expect to be so busy”! please!
Very poor service.
Ordered Martini's and they served the worst we have ever had. We were in the restaurant biz for 45 years. Way overpriced and misleading or lying about the grade of steak. NOT what they said!!
Appetizers were over-cooked and old.
I could not eat my steak and I was starving.
It was our 25th wedding anniversary and I was not about to ruin it with arguing with the inexperienced Management staff.
Will not return to say the least.
This place truly disappointed. My boyfriend and I went while we were on vacation. He ordered his steak medium rare and I ordered mine medium. His steak was medium/medium well. My steak was close to being well and very charred on the outside (awful burnt taste). I asked if they could remake my steak and they did, bringing out a rare/medium rare steak (I ordered medium). Both of the tables around us were complaining about their steaks also. We paid $200 USD for bad steaks. The server and manager were both very nice though and the view of the falls was decent.
We were taken aback when the bill came showing 30 percent city and water frontage taxes. That did not include the tip for service. So, an expensive meal, while good, not great became exorbitantly expensive.
Delicious scallops, loved the beet risotto. View of the Falls wasn't the best - moved from the first table due to a very bright light and bad reflection of the lady at the next table.
Great food service and view of the falls
We had a wonderful meal and Shawna took excellent care of our party!!
My Partner and I had a beautiful
evening in the restaurant with a super view from a nice window table overlooking the falls.
The Angus fillet mignon was to die for!
The staff were all very friendly and our server James was first class and very helpful for what was our 30th
Recommend to anyone.
Kenny & Liz (Scotland)
My aunt has terminal cancer and going to Niagara Falls was on her bucket list. For her last night there, my husband and I took her to Prime Steakhouse. They did an outstanding job and put us in a great seat to see the falls! James, our waiter, was super friendly and helpful. He made great suggestions for the food, even brought out complimentary champagne and dessert for her. It brought my aunt to tears. We had an amazing experience and one heck of a meal. Definitely get the steak and the Alaskan dessert!!! one for the books!
The view and service were the best parts of our dining experience. Music was too loud and the place could do with updating.
Food was good—-but I’ve had much better for far less money.
Considering the amount of money spent, we weren’t wowed!
Food was really tasty and reasonable prices for food on the menu, everything cooked to perfection! I will be returning if I’m ever in Niagara :)
The view was beautiful but not worth the cost. Waited over an hour for our entrees. The food was delicious but again, well overpriced.
Food was excellent. Portions are huge
Love this place! Steak was impeccable. Service was outstanding, the view 10 stars! Absolutely loved it here, will be back next time I'm in Niagara!
The restaurant worked with us when we were running late because we could not find them. We had a great view but the service and food were just ok. I do not think the cost is justified by the quality of food or service we received.
Beautiful restaurant in a great location. Amazing food! Staff were great as well. Thanks for a wonderful night!
Posto bello, veduta spettacolare specialmente di sera, prezzi alti per la media del posto ma ripaga la qualità anche se a mio avviso mi sarei aspettato qualcosa di piu dalla carta dei vini, che mi è sembrata un po troppo cara, nel complesso tutto perfetto.
The food was excellent. But.....it was over priced. Everything is a la carte which does not justify how good the steak tasted. $20.00 for mac and cheese with two slivers of lobster was not worth it at all.
The food was very good, but the service really let it down. This is an expensive restaurant and largely you are paying for the view. To make diners feel that it all worth it they really need to be well looked after but the service just wasn’t there even though there was plenty of wait staff.
Came here for my birthday dinner while on a trip. All our food was amazing, not to mention the view of the falls. Our server was great. Would recommend 100%
A superb dinner with a romantic atmosphere and a stunning view! My husband and I wanted to treat ourselves to a fancy dinner while visiting Niagara Falls and this was the perfect place to do so. We made a later night reservation so we could watch the fireworks over the falls and it was amazing! What a dream!
I made reservations 2 weeks before my arrival date. And I specifically asked for a view table because the fireworks go off at 10. We arrived early our reservation was at 9:15 and we got there at 8:50pm. We were told no tables with a view are available but they had something close to window and we took it because you could still kind of see the falls. We sat down and they forgot to give us a menu and the waitress was not aware that we were sat down. We got our menus 15 minutes later (9:05)and we knew what we wanted to order from the online menus so we put out order in. 10pm came around and the fireworks came and went. We waited until 10:20 when the waitress came out with complementary CEASAR SALADS because the kitchen was taking long. At 10:30 we decided to leave because waiting an hour and a half for food was RIDICULOUS
Food : wow
Ambiance : very cool with very nice view on the falls
Price : $$$$$$$$$$$$$$ but it worth
I went here for my anniversary, had a reservation at 7:15 and it was 8:40 and I still haven't gotten my food. I had an event at 9 pm so I had to take my food packed in plastic containers. I don't recommend this place, how is it possible for dinner to take more than 1.5 hrs????
The experience was amazing with the view of the Falls! The food was delicious, definitely the best ribeye steak I've ever had! Dinner was expensive but worth every penny. A night my husband and I will never forget. 😍
The food was excellent, the service was great, the wait time was quick and the view was amazing!
Food was delicious. Cooked to perfection. Service was great. Fantastic meal and a great fireworks show to watch. All made our first night in Niagara Falls a special occasion. We would definitely recommend.
Watch out for the sneaky “LF” charge!!
When we asked what this extra LF charge was (approximately $45 for our group of 6), the waiter seemed embarrassed as he told us it’s to cover the cost of things like fireworks/lights on the falls and promptly scooped up our bills and said he would speak to his manager. A couple of minutes later he arrived back with new bills that had this LF charge removed. We did not ask for it to be removed, we just enquired about it. So if you ask about it, they remove it; if you miss it, you unwittingly pay it. There’s something awfully sketchy about that.
There was also an automatic gratuity (18-20%) and we were only a party of 6. I’ve never seen that for a group fewer than 8.
The food was good (not outstanding), but overpriced (e.g., $158 for 2 people in our group WITHOUT any beverage or dessert). Service was less than what you would expect at these prices. Our server was pleasant enough on the rare occasion that he checked in with us. Suggestion: if you’re not going to keep water glasses topped up, the either leave pitchers on the table or get reasonably sized glasses.
The view of the falls was lovely.
Prime Steakhouse was a great place to take an anniversary celebration, and the restaurant had a great view of both the American and Canadian falls. Alicia M was an amazing server with great knowledge and service of their menu and Niagara. The food was very tasty, and presented well, with decent value. I would recommend this restaurant as a bit higher end than the others, and great for taking clients or your hot date.
I have been to many steak houses all over the world and this is by far the best-hands down!! So good that we went both nights during our 2 night stay in Niagara Falls. The service provided by Carlee was exceptional. She was attentive, friendly and helpful. Her service far surpassed any server I've had in the past. She was "spot on" in helping choose entrees and desserts. I ordered the filet mignon on night one and the pasta carbonara on the second night. Who would ever think that an Italian dish would be sooo delicious at a steak house. Yet again Carlee guided us to an excellent meal. The brown butter tart was absolutely delicious!!!
During our first meal, Kunal (restaurant manager) greeted us and asked about our service and food. He was the most gracious manager. Actually taking time to listen to us and making us feel "at home" and welcomed (hence, our second visit). His service and attention to detail was noticed and appreciated.
I will also add the the hostess was equally friendly and accommodating to our requests.
If you are looking for a good steak house with EXCELLENT high end service then look no further!! This is your place! We will definitely return to Prime on our next visit to Niagara.
Hostess was great.. very friendly
Waitress was very nice however she took forever to serve us and missed 2 items from our order..:
Apps where tasty... spicy shrimp in bacon... however very over priced
Steak was cooked well... we had a 22oz porterhouse ... a little bland.. the sides (loaded potato was not very good and ceased salad never showed up..
View and ambiance was nice ...
Overall not much value here.. much better resteraunts around to get a good steak
The food for the dollar figure is not at its value. Was especting an exeptionsl dinner and what I got was a good view for the 10pm fireworks! The calamari was not seasoned and was cold! We ordered a 22oz porter house steak and we got a T bone that was maybe 16oz! I would not recommend this restaurant for the restaurant for the quality of food that you will have to pay for.
Steak was supposed to be Chicago style with a medium center. Came out over well done. Ordered Mac and cheese with lobster. It was noodles with water still inside them. Cheese sprinkled over the top and two strips of crabmeat laying on the side. No flavor. My steak ribeye. It came out correct.
Great atmosphere, beautiful view topped by good food and service. Highly recommend it!
Perfect romantic date with full view of the falls.
Dined at Prime Steakhouse recently and was very pleased with our experience. The hostess was wonderful and offered us a table choice as we, along with our friends, were celebrating anniversaries. Our view of Niagara Falls was awesome! Food was delicious, steaks cooked perfectly. We were given a glass of wine and dessert complimentary from the restaurant for our celebrations! A very nice touch!