Promised Land Inn
Even though the short staffing continues to exist the staff is holding it together to give a great experience of delicious food, knowledge of the menu , great mixed drinks and service above and beyond the call of duty. Two great gals on saturday, bussing, bartending, waiting, and cleaning up. I had the pork volcano, my husband the salmon, both delicious and piping hop, chicken soup delicious.
I was told friday nite, one waitress for the whole night, DOING EVERYTHING!
Please be patient at our restaurants. They are doing the best they can with what they have. It's a night out, make it fun, don't trat it like a trip to the dentist!
Exceptional food , very clean, fast polite friendly service. First time here. Won’t be the last
Fantastic, tasteful food!! Not greasy, not soft and fried, at all. The cook gets 5 stars! Loved the waitress, but she forgot the salad. honestly we couldn't have fit it in anyway so no big deal, and wish the drinks could have came a lil quicker (beer bottles are easy to grab quickly) Even with that said, she was very engaging and we enjoyed her and she is one of the many reasons we will come back!
Melissa our server did a fantastic job. Very friendly, helpful, and courteous
Staff was extremely accommodating
Aside from a mix up at the beginning with service, Katherine, was a terrific server. She was friendly, knowledgeable regarding the menu & came back to check on us.
The food was delicious!! Best brussel sprouts I've ever had out! Crispy and flavorful, not greasy. We had two different Flatbreads , Dry rub ribs, and the trout. Everything was fresh, cooked to order and came out quickly. Big portions without a big bill! Awesome french fries and sweet potatoe waffle fries. Please list your restaurant as gluten friendly. There are definitely enough GF choices.
Nice decor, food was good service was poor. Our server we was friendly but seemed inexperienced. We had to ask for several things, several times. There were many things they were out of and we were not informed until our order was placed with the kitchen. They have been out of these items so it didn’t happen at that moment. The restaurant was not crowded at all maybe 1/4 full at best. I feel bad for these owners but we’re spending our good money too. It was our first visit, not sure if it’s worth the 30 minute drive. It was a long wait for our food and drinks, some that were forgotten about and mixed drinks were weak. And get a juke box or pipe in some music.
Service was very slow. However our waitress was very professional. Must be understaffed. Should teach the hostess and junior staff about customer service and what it takes to pick up the slack. Shame because this place could be making killing if they could pick up the service, turn over more tables and serve more drinks.
We were seated quickly, however that was the only positive of our experience. It took 20 minutes for someone to greet us and take our drink order. Our food came out an hour and forty-five minutes after our arrival. The wait staff of 2 was clearly overwhelmed, but did the best that they could. The owner spoke to us at the end of our meal and cast blame upon his wait staff for the slow service. However, at no time did he assist his staff by carrying out food, busing tables or taking orders. We will be slow to return to PLI due to the arrogance and incompetence of the owner. Again, the wait staff hustled to do their best. Wish I could say the same for the owner.
The food was excellent. Unfortunately, the service was very slow. Despite the slow service, we will go back again. The food was definitely worth it. I hope that the service will be a little faster next time.
Wings were terrible and burnt had to remind the server to take them off, she didn't even feel a bit of remorse
Great menu of both the familiar and “more adventurous” for those wanting game meats. Everything was very well-prepared and delicious - and the portion sizes delicious. So many choices to choose from! We were advised upon entry they were very short-staffed and asked to be patient. Our server was spread very thin but was highly skilled, knowledgeable, friendly, and worked exceptionally hard to take care of everyone. This was our first visit and we are looking forward to returning soon! So many items on the menu we want to try!
Great restaurant. Had a great meal both eat in one night and take out another time! Make a reservation is suggested. Busy time of year!
Everything was slow which I totally get. With short staffing and no one wanting to work everywhere it was totally understandable but food came out really cold and there’s never an excuse for that. Wasn’t worth saying anything or we would have been there another two hours till we got replacements. I was disappointed but I’m definitely game to give it another shot in a year or so when hopefully unemployment ends and people have to go back to work.
Group of 5 with 6pm reservations to which we arrived on time. Total of 5 parties including ours and we didn’t eat until 8pm. Very slow and under staffed. Other dinners having same issues with multiple complaints regarding food to table time lapse. Food was average.
Although the wait staff was very nice it took almost 3 hours to have dinner! The salad alone took over an hour to be served. The waitresses seemed to be hustling but no one explained we would need to wait that long for the food, nor did they offer any explanation or rationale for why it was taking so long! This is the second time we have tried PLI and both times the meal took far too long to be served.
Not sure we will try a third time, food isn't good enough to justify the long wait!
Awful! From greeting to exit absolutely awful! Service was terrible no manager there to talk to. Just unacceptable
Waited over an hour for appetizers., and the for hamburgers. 2+ hours for a pub dinner. Waitress was apologetic.I think they need more staff.
Always a good meal and Melissa is one of the best ! Meals were yummy and drinks were great. Thanks !
They have great food, our waitress was great very Knowledgeable.
Very good service for our large group
Salmon was excellent. A few of the dishes were sold out but there was still a lot to choose from.
Neat place and most of the food items were very good. They were short staffed the day we were there, but tried to make up for it. Our waitress was very friendly and knowledgeable of menu and drinks. All in all, a good experience.
Service was awful. 2+ hours to get 2 hamburgers. Food was delicious but they are understaffed.
A great atmosphere, menu, and service. Can't wait to go back again.
Great was there with the kids. Food was amazing. Catherine was great
Every aspect from service to food was top notch. The chef goes above and beyond to provide an excellent meal
Experienced waitress,great food
We had reservations for 7pm and we were seated immediately. The place was packed. Our waitress brought our drinks right away. We weren’t served our dinner till 8:20 - we sat there for an hour and twenty minutes. When I asked the waitress she then apologized saying they were backed up - but only when we asked. She kept our drinks coming. I ate the sliced ribeye, cheese, pepper and onions sandwich. It cost about $15 and did not come with fries or any side. It was very flavorful and I’d recommend it. I do think that of the 8 drinks we had at the table, something should have been offered as an apology for the wait- a drink-a dessert- for an hour and a half for 3 people to wait on their meal.
We sincerely apologize for the wait, usually our kitchen staff turns Entrees around in 30-50 minutes. Due to staffing or delays by the kitchen being backed up we are definitely telling our customers to be patient. Thank You for your input doing the best we can!
Everything excellent!! Just have patience until staffing improves!!
Appreciate your patience! Thank You for that most people don't understand what has happened to the restaurant industry due to staffing. Dunkin Donuts in Hawley is closed because they cannot find anyone to work, unbelievable!
The bathroom needs to get fixed .. had to use a porta potty which was clean but inconvenient
I apologize about the bathroom , we lost 1/2 our water pressure due to a faulty Well pump at dinner service Friday late afternoon with nobody around to respond to our calls. Our toilets require high pressure to flush because of their design. The Well Pump was replaced Sunday morning and everything is back to normal. Glad you enjoyed the food!
The hostess did not great us immediately, we had to speak first after standing there for several minutes. It was not busy, only a few tables had guests so I’m not sure why she did not greet us. After we were seated we sat for 10 minutes & no one took our drink order or introduced themselves as our waiter/waitress. But a group of 6 came in immediately after us and was serviced right away. My husband and I left immediately. I think it’s appropriate to mention we were the only African American couple there. You would think in 2021 this kind of thing wouldn’t happen but I guess it still does. Terrible experience.
My personal apologizes, has nothing to do with your race I assure you! It was just poor service by the hostess who is young and learning.
We eat out often (3-4 times per week, minimum). It was our 1st time at PLI. We went for a small family birthday celebration. Our waitress, Melissa (I believe) was hands down, the best waitress that we have ever had! She was incredible. The food was amazing! The value was excellent! It was over a 45 minute drive for me, but 100% worth it. I am looking forward to a return trip soon!
Waited longer than expected for our food and never received my salad. However, it was worth the wait and everyone enjoyed their meal. Music being piped in was a little loud but our guests were over 70.
We love PLI we frequently have lunch and dinner.
My only recommendation is the live bands are just to loud inside during dinner.
When having dinner with family and friends we enjoy the conversation at the table. The bands inside unfortunately prevent that.
My only recommendation is to wait for summer and have the live bands outside and use the jukebox during dinner for background music.
Although the band played great it was just to loud at dinner time.
Seemed like some folks enjoyed it while dancing but others trying to eat seemed bothered.
We will return of course band or no band but fingers crossed volume is turned down.
Thanks for the business! Volume needs to definitely be turned down we notified the band about that
They were short staffed but we knew that when they sat us. They had a small band playing in front of our table so it was loud, but we knew that too. We had a blast, we were visiting and everyone made us feel welcome. Food was really good. Becky our server who was also the bartender did her best. We would definitely go back again!
food was delicious and live music which was a pleasant surprise
We really appreciate all the good reviews it means alot to us, we do read them and make changes according to the reviews
Excellent food. Had salmon and boneless ribeye. Coconut shrimp appetizer and chicken noodle was also very good.
Thanks for visiting!
Enjoywd the food and service. Trout was really great. Will absolutely stop in again
Our server was excellent and very knowledgeable about all the foods.
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OpenTable ダイナー115名によるPromised Land Innの評価は4☆です。