Red Lobster - Independence
Made a 7:30 reservation on 12/30/19 for 12/31/19 and arrived at 7:15. Host said he checked us in and should be soon. We saw them seat at least 5 parties that came in the door quite a while after us that did not have reservations because the hostess told them said it would be 15-20 minutes. At 7:45 I asked where we were on the list and she said there were 4 groups in front of us. I asked why use Open Table to make a reservation and then be put behind people who walked in after us and get seated before us. The guy who seated us after we complained said that the computer put people in line and he didn't know why it did that and maybe they needed to take some time and figure out the system.
The restaurant is obviously having issues. The room we were seated in was only 1/4 full. We did get a server but service was very slow as she said they were waiting for the kitchen to catch up. When we were seated she told us we would get Cheddar Biscuits as they were coming out of the oven. She came back to bring drinks, later salads and later our meals and I asked about the biscuits because all the tables around us were getting them. She said everyone kept taking hers. Finally when almost finished with our meal she brought them.
The food was good, I just believe they have a lot of issues to address!!
We were celebrating 20 years! It was fabulous!!!!!!!
Our server didn't seem engaged, but the food was very good. The restaurant was pretty empty and dark. It may have been because there was a Chief's game. The management checked on us, but it just didn't seem to run like the wheel-oiled machine it should after all these years.
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OpenTable ダイナー3名によるRed Lobster - Independenceの評価は4.2☆です。