Red Lobster - Novi
It took a minute to get waited on but the service was amazing and the food was perfect! We had a great date night.
Our server Geri was incredible. If every server was like her, I would eat out every night. Her attention to detail was incredible, she knew the menu well and was very accommodating to all our requests!! I will always request her!!! Thanks for a great night out!
Food was good except for salmon was not done but overall everything was really great for my birthday
Great food & experience.
Pros: Server was great and efficient. No issue with service at all. I ordered a piña colada and it was absolutely delicious!
Cons: I had a reservation and was told we needed to wait fifteen minutes. Once seated, the knife was dirty; with caked on ketchup or dressing. Restaurant is aging and overall atmosphere is dark and musty smelling. Food was subpar at best - Ordered Ultimate Feast with extra crab legs. My meal arrived to the table with the crab legs and lobster tail room temp and soggy. Worst quality and taste I’ve ever experienced at a Red Lobster. Sadly, the baked potato was the best part of this $40 meal. I’m not super picky, but this meal is worth $10 at best. If you’re craving seafood, I suggest going to a different venue as the value and quality at this Red Lobster is not on point.
The service was very good and the food was great. We had a large party and 4 of us ordered unlimited shrimp - they made sure to get us all the shrimp that we wanted timely.
Everyone was very nice and practice COVID safety. Service was fast and attentive with no rushing to get us out.
My food was cold, daughter order surf and turf her steak was tough.
Red Lobster quality has really decreased (food). The waitress was nice; don't know if she was new didn't know a lot about food, had to repeat order a couple of times but that part wouldn't stop me from returning because she was very nice . i could never waitress because I wouldn't remember probably after years of working there.
The staff I encountered was very pleasant. My granddaughter graudated from preschool and many of the staff came to table to talked to her and congratulate her.
It's that the food was not good at all like it used to be years ago.
It's been quite a while since the wife and I dined at Red Lobster. Of course, the prices have increased, but over all a great experience.
Server was delightful; clearly loves serving others. Nice experience and enjoyed my birthday dessert!
Red Lobster, food, dinning, service and venue as you expect it.
But: we had a reservation for 7:30. When we showed up at 7:30 we were told our table would be ready in 30 min and shall wait outside. We thought she meant in a some minutes and had misunderstood. When we still hadn’t received the promised text message to claim our table at 8pm, we went in again and very determined claimed our table.
That is not acceptable. From both: Red Lobster and Open Table. What is a booking app for that allows restaurants to violate reservations in that way? No need for such an app. And Red Lobster is luring people in but not sticking to any commitments. We used to like Red Lobster but that certainly put us off. We want to support restaurants during CoViD, risking our health based on trust that they will take care of it and do everything to mitigate it. I doubt that based on how they couldn’t care less of our reservation and us. I wouldn’t be surprised to learn if they also put their customers’ health at risk by violating CoViD rules since they do not keep simple commitments they make. We will not go back to Red Lobster.
Poor quality food.
Tasted frozen not fresh at all
Our experience was enhanced by the service we received from our weight person Geri
Even with reservations our wait time was still over 40 minutes.
Food and service were great but it is a little pricey
They did seem to understand how to use opentable for the reservation. We checked in but they never called our name.
The tilapia was fair. I think their prices are quite high. Service was very good.
Ask for Denise as your server. She is very professional, courteous and attentive.
Waitstaff is overworked and thus service falls short. Waitstaff has to Buss tables as well as take orders and attend to the needs of the table. Although I have been to other restaurants where this occurs it appeared to me that the waitstaff here has more tables to cover than at other establishments causing patrons to feel neglected as well as feeling sorry for the waitstaff. Not a comfortable experience.
Great food! Restaurant was clean but it definitely needs updating. A fresh look would be very nice. Our waiter Shannon was great. Fast and friendly.
Service was bad from start to finish. My party arrived 10 minutes before our scheduled reservation. I was behind someone that was inquiring about how much longer it would be, they had been waiting for 30 minutes. They were spoken to rudely even after it was discovered that they lost their check in and were no longer on the list. After checking in myself they said it would be about 10 minutes, which was fine because like I said I was early. After 20 minutes and many other parties being seated I reapproached the hostess to see where I was on the list. And surprised even though they had checked me in I was “somehow” moved to the bottom of the list. They did thank me for coming up to ask, but I thought a more appropriate response would of been sorry. They sat us in the bar area quickly after that, but it was like they never marked the table as occupied because it took another 10+ minutes for someone to come over and say they were our waitress. After that there wasn’t much room to improved, we ordered our drinks and meal all at once and it came out in a reasonable time. We used the table top payment option so we didn’t have to wait any longer for an actual bill.
Went for a birthday dinner. Food was good. One of the alcoholic drinks we ordered seemed to have no alcohol in it. Server was attentive but slow. We were there over 2 hours and it wasn't very busy.
Our server never really checked on us. When she refilled my friends coffee it splashed all over the table.
Pleasurable experience, great customer service from hostess and server.
It was nice and clean and the server was friendly. It was really slow though. Our server kept disappearing and it took a while to get our food. The food tasted great but left an unsettling feeling of the tummy for three of our party. One of them made a trip to the restroom three times before we left. The other two were in the restroom at home all night. We love Red Lobster and never had that happen before. This was our first time at this particular location. We were celebrating my daughter’s birthday.
Hair was found in my husband salad. The manager was very nice and accommodating, but still a bad experience
The food at red lobster is over priced and crap. The cheddar biscuits are the only thing worth eating here.
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OpenTable ダイナー27名によるRed Lobster - Noviの評価は4.5☆です。