Romano's Macaroni Grill - Harrisburg
Outstanding service complemented by servers knowledge of the menu beverage listing.
Food delivery excellent allowing time to enjoy each course.
Food quality exceptional.
It was awesome for a large group for my Husband’s birthday!
The food was delicious. The server was great. We found it peculiar that everyone who just "walked in" at 6 on a Saturday was diverted to the bar, which was jammed, but 15 to 20 open, clean tables & booths went to waste.
Reservation was made for the Valentines pre fix special advertised. When we got there we were told it was not being offered bc the mgr removed it from the menu bc the offered appetizers were out of stock. Restaurant is in desperate need of refurbishing...all the seats at every table were filthy, cracked/ripped and stuffing coming out of them. Food was so-so. Will definitely not be recommending this restaurant nor will be returning.
Seated promptly. Sever came promptly and took our drink order. Water came in 5 minutes and our drinks 10 minutes after that. The server was nice and knowledgeable. Took our food order. The bowl of soup came in 5 minutes and the dinners came 30 minutes after that. The steak and potatoes were very good. The chicken Marsala was lukewarm and tasted so-so (too much garlic and needed more Marsala). The ambience was nice except for the worn out ripped seat cushion beside me. Needs salt and pepper on the tables.
Most Italian restaurants serve parm cheese with the olive oil for the bread. Overall it wasn’t a bad experience, but I most likely won’t be back anytime soon. It was standard fair.
This was Valentine’s Day and the music was so loud and thumping. I asked the woman at the desk if she could change it to something more conducive to the holiday, maybe Frank Sinatra or at least something soft and romantic and she said had no control over the music. We weren’t the only ones who found it annoying.
It was so good!
First the waitress was rude tried snatching the menu out my hand before I was done looking at it then kept rushing us, why there was only bout give ppl there eating. Husband ordered salmon it was completely raw! I lost my appetite. The tables were filthy and seats in horrible condition. My food the Alfredo was horrible. This place needs shut down! None of the food looks anything like the commercial
Started off with a reservation through Open Table for 7:30 pm. That went fine.
We arrived at the restaurant and were greeted by three hostesses who did not know which way was up. Between arguing between themselves, over talking each other and completely failing to listen to us tell them we had reservations, when we did point out my name on their screen they told me there were people before us and we would have to wait another 10-15 minutes... in the meantime find a place to sit??!!
The bar was packed, there was no place to wait and I think because of no other reason than being in the way we were whisked back to a table near the kitchen. It was great to hear the cooks yelling at each other, yelling at wait staff their orders were ready and pot, pans and dishes clanging around. We told the waitress this was once again unacceptable. We were then told there were no other tables available. There were 4 booths and at least 2 different tables open.
After some determined discussion we were seated at a booth. We saw out waitress no more than 6 times over the evening. We have no idea what here name was, but clearly they run short staffed and this poor woman was exhausted.
For an Italian restaurant one would expect fresh pasta. Don’t. In my opinion everything was reheated from a frozen state. The food is mediocre at best, and that is being kind.
I have never been treated so rudely, so poorly and with such low service standards. I’m not sure where the manager was last night, but the were certainly not managing the operations. There was not even anyone at the hostess podium to acknowledge patrons as they were leaving.
We had travelled all day and were hungry, tired and did not know our way around town otherwise we would have pulled the plug and gone elsewhere. Save your money and frustration. I’ve had better service at fast food outlets.
Waited about 10 minutes to get a server. Chris waited only us and said she only stopped because she noticed we had been waiting for some time. Meals were lukewarm. Which I did let Chris know about. Worst experience I’ve had there. I will not be going back.
We were a group of 15 and reserved a table weeks in advance. We were suppose to get the room seperate of the main dining area. Didn't happen. Couldn't socialize with our group together. Too noisy. They just jammed a couple tables together in the middle of the noise. We won't be doing that again at this restaurant.
Did not seat us due to kitchen issues that were not communicated until 20 mins after reservation time.
No bread available...how can a restaurant known for their bread have none available on a weekend????
Our reservation was for a Saturday night at 830pm. The restaurant appeared to nearly empty, and there was nobody in the waiting area. It took ten minutes to be shown to a table, and then we didn’t see our server for another 20 minutes. After being seated for an hour, we had only been given our waters and bread. When our salads arrived, they appeared very wilted and only consisted of lettuce and tomato. Our entrees weren’t impressive either, because they’d looked as if they were under a heat lamp for quite some time. The empty tables that had previously been occupied by customers were left with dirty linens and dishes prior to our arrival and looked the same when we left. There was food all over the floor to include almost a whole loaf of bread. When paying our bill, the server didn’t return for another 15 minutes. I’m not the type of customer to complain about dining experiences, but this was an extreme case. We were at the restaurant for two hours and couldn’t even flag down our server for refills on our drinks. The service was slow and inattentive - especially considering how few customers were present. The cleanliness was nonexistent. The food was simply not good, and I’m the kind of person that eats everything. Perhaps that explains why so few people were dining there on a Saturday evening. We won’t be returning.
I scheduled a holiday meal for my office staff of ten (10) on a Saturday night and it took 1 hour for the restaurant staff to establish which waitress would serve our group and an hour and 15 minutes to receive beverage service.
Wait staff seemed overwhelmed and poorly trained.
Spacing of the tables and tight confines would not permit the waitress to access everyone in the group, causing her to reach across guests and their plates of food.
Food preparation was very average.
The Manager, who I’m told is new to the restaurant, did try to make amends by comping our group with some beverages and two appetizers, but the experience was poor overall
The waitress was slow. long time to get drinks. Food was cold. had to be sent back twice. there were four of us. two separate checks. She had them all screwed up. We told her about it, they came back still not right. The dining experience was terrable. we will not go back.
We have used open table several times to book reservations and get great results. Our party came in for our reservation at Romano's Macaroni Grill and initially were told 20-25 minutes. I said I had an open table reservation and we were seated right away.
We enjoy eating there and find that the food and service is always very good.
First time I went was in December and service was terrible. Given food and no utensils. Had to get our own drinks directly from the bar tender because we never saw the waitress again after the food was brought out. Second trip was a few days ago. Again service was horrible. Had to chase after our drinks twice because we were forgotten about. One person ordered a salad and it didn’t come until the rest of the meal actually came out. Some of the food was cold. Don’t think we will be returning.
Went there Christmas night, they were completely understaffed. Waited an hour for our food to arrive before we decided to leave. I can’t imagine it’s like that all the time or else they’d be out of business.
Service was slow, lamb was tough. Salmon was good but undercooked.
Food was great. Dessert of cannolis was terrible. Clearly made without real ricotta which created a soft, runny tasteless filling. Can do much better to end meal on high note.
I must say one thing about the staff....They do try to give you a good experience. Even though I made reservations for 6:30 and did not get seated until 7:00 and was told they were short staffed, we were taken care of by all.
There is one thing you must be made aware of and I don't know how you would know without cooking it is the chicken. There has been a known issue with chicken when cooked is chewy in texture. Our chicken Alfredo this evening seemed uncooked and chewy. The waitress was accomodating and fixed it for us....
Always loved Macaroni Grill and hope to continue going there... Thx so much....
Nice place to eat on Christmas Eve. Diverse menu and reasonable prices. Server Elizabeth was the right mix of holly and jolly for this evening. Will definitely return.
Service was slow tonight.
Overall satisfied with quality, price and service. We go on Christmas Eve because they are the best of the restaurants that are open
Macaroni Grill is a decent place for a meal in a great central location. It's a casual Italian restaurant with typical Italian entrees and appetizers -- no surprises but something for everyone. We met friends for dinner with our three teen/adult children - total of 7 people. They seated us in a quiet area in the back, as requested, so we could hear each other easily. Our waitress was very friendly and generally fine but there were lags in getting drinks and water to our table and it took a long time to get our dessert and then the bill. Food was good, not spectacular, which is what I expect at the Macaroni Grill. The Pomodoro Tortellacci was nice but had just a basic red sauce and similarly the Pollo Caprese was mediocre - not much flavor other than tomato sauce. The Chicken Parmesan was good and the rigatoni was also very good. I ordered the side Caesar salad which rounded out the meal for me. The other meals looked ok. The bread is always amazing and the desserts were fantastic.
This is a centrally located place with medium pricing so it's a regular option for friends from different parts of the Harrisburg area to meet. Service can be hit or miss but they take reservations and the food is consistently decent. They also offer pizza which is pretty good too and a kid pleaser. The dinner salads are very large and while we didn't get any at this visit, they are also consistently good.
Nice night out with friends. We will be back!
Normally we enjoy our time here, but tonight was terrible. We had to ask for every little thing, waitress forgot many things, completely unapologetic. Food was not as good as usual, bread stale, salad brought out with entree, soup never brought out. Missing sauce on entrees, had to wait longer to be brought over, by then entrees were cold. Very disappointing.
The manager at this restaurant scoffed at me and refused to even look at the message you sent me when I told him that we were there for this meal that you informed me about. I had reservations for 5:45 pm, and confirmed twice with the staff that Thanksgiving dinner would be served for my family who traveled from Connecticut and my parents who traveled from Illinois. The manager said they ran out of Thanksgiving dinner and apologized in a condescending and insincere manager. He did agree to a discount for our meal. And our server was amazing. However, the manger on duty that night should be reprimanded.
This experience ruined what should have been a very special part of our holiday weekend.
Food was cold. We were placed in a booth where the one side had a big dent in the seat. The other side seat was not put back properly after the greeter was in it for supplies. We will never return.
Just out for dinner. Food was cold. Won’t be dining there again
Food and service was great once again!
The service was good when someone finally came to ask for our order about 10 to 15 minutes after being seated. I first ordered the house white wine which was served at room temperature. I sent that back. Both my husband and I ordered salad with our meal. We were told they were out of lettuce. Our reservation was at 7:30, so it was not like we were there late in the evening. We settled for tomato bisque soup. It was served tepid. I ordered the chicken Parmesan. It was rubbery and flavorless. It was served with a side of pasta which was just average. My husband ordered the mushroom ravioli which he stated was just OK. They were kind enough to take $10 off of our order because of our dissatisfaction. Not anxious to go back
The wine and appetizers were great. The entrees were very good. The temperature of the food was not piping hot, however. The lobster bisque was thin and just so-so.
The service was flawless and she (server) was attentive and very friendly.
Good food and good service! We came back here after the last dining experience there was horrible. They sent me $50 giftcard and we are pleased with the service and the food on 11/2/19.
I was so isiappointed with rubber chicken! I typically love the food at Macaroni Grill but this "Pollo Caprese" was far from tasty with small chunks of Mozarello in capillini , The worst was the chicken texture which seem to be a part of the dish just thrown on the plate after being cooked separately
Excellent food and service! I always have a great experience at the Mac! Service was 5 star! Danielle didn’t skip a beat! Food and drinks were timed perfectly. They were out of the Pinot Grigio I liked so I ended up getting a more expensive one that I didn’t care for as much, but things happen.